Hubble Contacts

I'd rate -5 if I could cause from the contacts to the customer service, I've had the worst time with this company. The contacts hurt after awhile and leave your eyes feeling dry as hell and it always feels uncomfortable. The customer service phone lines and chats are all useless cause they don't know anything either. If they say they'll direct you to a higher management or that someone will call you to resolve a problem, it's a lie because there is no number to call nor is there anyone that's going to call you. I hope they do better in the future but I'm very disappointed with this company.

I've been going through Hubble for years and had no complaints up to this point.
As of late though, they have sent me the wrong prescription and have not sent my monthly order twice in a row while still charging me. I've had to call and go online to get it sorted out, with zero resolve. I've asked to speak with someone that will actually do their job and get me my contacts and they just avoid letting me speak with someone with some actual weight that would try to make it right. I've been without contacts for at least a month while keep getting told that they are being shipped. I have had to miss work because I can not see properly to do my job accurately, as other problems that come with not being able to see properly. I'm now being told through email that my order will be shipped within 3-5 days when the representative told me they could ship it within 2 days. So… still no resolve. I leave for vacation tomorrow with two of my days being work related and am being told they will ship them there. Fingers crossed someone does their dang job and I receive what I have paid for multiple times, in time to actually see while out of town. SMH
Highly disappointed, extremely frustrated, and now looking up local optometrists to visit once I get back home to avoid any further bullcrap with this company.
At this point I feel like the company should take what ever measures to insure I have what I need after waiting for two shipment to arrive that we're never shipped to begin with, not just tell the customer that they can only try to get them within 3-5 days. Seriously, where is their work ethic as a company/management.

I might as well just put shards of glass in my eyes because these are exactly what they feel like. If you want to buy from Hubble thinking they are a cheaper option, don't.

I signed up to a 'FREE TRIAL', obviously they charged the £1 delivery which is fine. I have not received a single form of communication from them since. I haven't received the 'free trial' product.
They have now charged me £30?! For What?
I can't access any online account because they haven't sent me any emails to confirm my account. I've tried their online chat, but just get told I'll get email replies. I Doubt that will happen since I haven't received any emails from them so far.
SCAM COMPANY, BEST TO AVOID.

I used to love Hubble. I have used them for years and suggested them to many people. I will say they must have switched shipping services. I know they currently use ups innovations now and I have had my last two shipments "have issues in shipping." Both times I have had to complain and got the "shipping is not in our control." Now I could give grace for this happening once, but twice in a row...NO. Basically, now both shipments in total took over 20 days to arrive to me. I used to have them arrive within 5 days. That is unacceptable. I basically go those 20 days with no contacts which is pretty awful. I am not asking for much, but maybe when a re-shipment is needed to be sent a customer service agent could have the ability to send it two day shipping... What I got is, I am sorry there is nothing we can do it is not our fault and your shimpent may arrive within the next 5-7 business days. I need to find a new contact service...

HIGHLY UNSATISFIED CUSTOMER. I canceled my subscription weeks ago and today I am charged twice and I am being told they wont refund it. And I am told they have 2 separate subscriptions for me since I have one back in 2019 (which was canceled on early 2020 and I was my charged and did not receive any contacts for over 6 months) but now the customer service rep tells me I'm being charged for BOTH subscriptions at once they the 2019 subscription was never canceled. Complete BULLS#*T

Son las peores lentillas que he probado. Te las pones y se mueven por el ojo continuamente, sintiendo molestias continuas. He intentado ponermelas en varias ocasiones desde que las compre y en todas ellas no he llegado a salir de casa con ellas puestas porque no las aguantaba. Al final he desistido de intentarlo y he terminado tirando las cajas enteras.He intentado dejar una reseña en su web pero no da opción a ello.

I just got contacts for the first time and everything was going great EXCEPT These do NOT rip, I tried.

They made me take an eye exam three different times because they wouldn't except the exam I gave them. Then the doctor chose to not help me. I was told Hubble wasn't the right choice for me. When I reviews the eye exam their doctor had written it backwards. Save your time go with a competitor.

This company continues to try to charge my account even after I cancelled my subscription! I have emailed them multiple times with no response! Contacts are ok but acuvue is what I switched back to. DO NOT SIGN UP WITH HUBBLE, THEY WILL NOT STOP CHARGING YOU IF YOU CANCEL SUBSCRIPTION! RUN RUN FAR FAR AWAY

Quality has been great; very comfortable and clear packaging. Prices are good. I always get my new shipment in plenty of time. It's been very stress-free being a customer for the past two years.

You sign up for a trial then you realize then don't make the base curve according to your prescription because they're limited so cannot wear the contact lens. You look for option to cancel but because they desperately needed money you have to call them. On top of that they don't refund. DONT try them.

Overall i am very happy with Hubble lens. The service i found to be very good so far. Lens arrive on time, i can usually get a couple of days wear from them as well (i do take them out at night though and cleans in a solution) so i some in reserve if i need to use 2 pairs in day. My eyes feel much healthier and hydrated having previously used monthly lens. Good Lens and good value so far... keep it up!

I had only just recieved the trial boxes before I was charged for the first months subscription and hadn't had the chance to try them yet. If I had, I definitely would have canceled before because they are horrible contacts. I've worn contacts most of my adult life and have literally never had an issue with dry eyes, but these contacts make my eyes dry and itchy and I can't wear them longer than an hour or two before it becomes intolerable, my eyes get all red and watery and I start getting a headache. Never expected this problem. And on top of that, they refuse any refunds in the US, even completely unopened boxes and even if their contacts cause you physical harm.

I have been using Hubble contact for quite a while now. Customer service has always been AWESOME and very quick to respond. I love having the auto pay set up so I never have to worry about running out.

Quality is pretty good, I do sometimes have days where they don't want to last a full 24 hrs and can start getting a little dry and blurry.

Overall, for the price and the convenience Hubble is where it is at! I don't see myself switching services anytime soon!

I did the $1 for the first month. I did not like them. I cancelled my subscription. MONTHS later they took money out of my account, out of the blue, when I didn't even have any money in that account, causing it to go into the negative. Not only that, but pretty sure anybody could go on there without a real prescription and they will send out contacts. Sketchy. I don't know how they are legal.

I absolutely love Hubble contacts. This company makes the ONLY contacts I've ever used that do not irritate my eyes. Whenever I've had issues with tracking, or logging into my account, ive received the absolute best customer service than I have from anywhere else. Hubble also seems to treat their employees great, and i love supporting a business that practices things like this. I've been with Hubble for about a year and a half now, and have had such a great experience. I will be a life time customer!

Canceling the subscription is very difficult. They demand you call their customer service rather than a simple cancelation via their website or through email. I have emailed them multiple times asking to stop charging my card and they will not allow it.

I tried a trial pair of contacts from Hubble. Once i tried them, I did not like them. I reached out via the phone and cancelled my account. They charged me twice that month for contacts. I have called and emailed and they verified my account has been closed since July, but they continue to charge me each month. The person I have been dealing with states they have a second account for me. It was opened up under my mothers email after I called to cancel in July and asked them to send her a confirmation. I asked for a refund and they refused - I have not received any contacts from this company with the exception of the trial pair, and I am being charged monthly for contacts I have NEVER RECEIVED! Run away from this company.

As a college student, the idea of this subscription seemed fantastic. I had these contacts being shipped for about 3 months until I accepted that they are horrible for your eyes. These contacts not only dried my eyes unlike any other but they would fall out sometimes because of how dry! I've never had that happen before. This would also make my headaches worsen throughout the day of wearing them. In addition, I tried to email them OVER a month ago and cancel my subscription and even exchanged several emails with all my information. The subscription wasn't canceled and I was charged yet again. Today I called questioning why and was told they only will accept cancellations over the phone and wasn't offered a refund or even help after I expressed how unhappy I was. To make matters even better, I told them I don't even want them shipped to my house because I will not wear them, yet they won't have them canceled and taken back. Moral of the story, I regret even starting a subscription with Hubble contacts.

Took over 2 months and 3 agents to have the situation resolved.
Also regarding the shipping, understanding the new reality with COVID and mailing problems, maybe you should consider changing your shipping methods. You should provide shipping proof with tracking number automatically, instead of having us to contact someone, then be turned away by an agent that don't care. Being told "5 to 10 days, up to 15 days" when it takes up to 2 months is not a solution, and it doesn't help to keep customer.

The lenses provided are the most uncomfortable I have ever experienced. This is because they are me a from an out dated material, that will not let enough oxygen to your eye. There is not enough time for the trial before they take money for the first subscription. So you are stuck waiting ages for lenses you don't want to arrive. The customer service is awful, they can't be bothered, shout at you, hang up (repeatedly), it will take over 2 hours for them to send a label for return. Of courae i still have to wait for the lenses to comee before i can return them. Then the time to process the refund. I had to order from another provider so have paid twice for lenses this month. I would recommend waldo or lenstore instead. You will probably save money and less chance of something nasty happening to your eyes.
I should have done more research before signing up. Don't make my mistake. Avoid Hubble at all costs

They'll keep charging you even after you try and cancel. The contacts dry out your eyes. Terrible experience and I wish I never signed up for them!