Huda Beauty

I ordered Huda products about 2 months before Christmas. One eyeshadow was crushed and 2 items missing. After 18 emails back and forth, they still ask me for pictures (which I have sent several times) and what is missing etc… I have asked them to refund me at this point and not only are they not refunding me, I keep getting emails asking what is missing! They have the worst customer service I have ever experienced. Do not buy from HUDA!

They have a horrible return policy and offer no exchanges on items so if you ever plan to get an item as a gift for someone don't. Their customer service reps are rude and want not only your order number but your payment type, cc number, address, order total amount and email and username it's insane and not all that is even in the email receipt. I will never buy from them again when I could get their stuff at Sephora and get great customer service.

I had a terrible experience as my package was returned to the sender due to the fact that I was out of town, I have tried contacting Huda beauty to let them know but nothing has worked.
This is 3months now and my package was not sent back to me.
The customer service is so poor and I would not be buying this product or encouraging any one to buy this as I was scammed off my hard earned money.

Thanks

I spent a lot of money on the Wild palettes and they are just crap for the price point. Not much payoff and too much fallout. They screwed up my order too, just a headache. Won't be buying from this company again. So disappointing because I was excited to try their products. Their branding sold me but their actual makeup sucks.

I feel good about buying my make up from Huda Beauty! Thank you for letting me buy a makeup brand that doesn't fund genocide! Plus, the product is absolutely amazing! Makes me proud to spend my money somewhere where I know they will not spend their profits on hurting other people! Thank you!

The items I had bought received late and they were damaged and they refused to compensate me. NOT RECOMMENDED

Never used such bad makeup like her's.
Disgusted!
So much money and for what? It did no good to my face, don't buy it

First and last time ordering from them and wished I would have read reviews first. Thought they were a new company so not sure why their prices feel like Neiman Marcus. Wouldn't even allow me to use a coupon code at checkout. I'll stick to Juvia's Place makeup. Quality is great... prices are awesome and for extra savings you use one of their coupon codes. Huda is still overpriced even when they have a sale

First, but last purchase!
They take ages to respond to emails.
Tried to contact them via Instagram and complained about their poor customer service, they delete comments.
Apparently, they don't accept constructive criticism. Do not buy from them, ALL THEY CARE IS MONEY.

Not only is the face creams, lipsticks and eye shadows clumpy and grotesque but so is the woman behind the brand who spits hate and sole goal is to add resentment towards a specific religion.

I purchased the Huda Beauty cream contour and I really love it. It's perfect for nose contour, a great shade that's not too warm nor cool. It's not too expensive but also not the cheapest on the market at £26. However, the pot will last me a long time so I don't need to repurchase very often.
I like that it's available on all major beauty websites so it's easy to purchase and get it delivered to your house.

I placed an order for black Friday '21 and when I received it around December 8th I noticed that one item was missing. I informed the customer service straight away and they asked me for pictures of the package and of the delivery note (the missing article wasn't even there) and they agreed that I could even still receive the item or I could get a refund. I thought it would be fine to just receive the missing article as I was hoping, so I chose that option. But then I saw nothing was happening and I wasn't receiving any shipping notification I asked for an update twice and the answer was always really vague like "we don't know when it will be shipped" (why is an open order such an irrelevant topic?!?!) and it was really starting to be annoying, so I reached out again at the beginning of January and chose the refund option. They told me it would happen within 48 hours but then it would take up to 14 days to see the money on my bank account. Guess what? After the 14 days, still nothing. I reached out again and they said yet again they would look into the issue and get back to me. Honestly, I wasn't expecting such an upsetting experience. It was literally my favorite brand EVER, this issue could have been resolved in 5 days tops, and it was just handled so poorly instead I had to promise they'll never hear from me again (after I get my money back). And all of this after reaching the status "legend" in their fidelity program. If this is how "legends" are treated, I cannot say I'm proud I spent so much money on their products. Super, super disappointed

I recently bought Huda Beauty bombshell and Icon trio set. Amazing colours and superb product quality. Long lasting lip shades. Highly recommended

I bought kayali's love fest burning cherry and what they sent me was a dupe. I've tried this perfume in store and it's a sweet maraschino cherry sent with some warmth and spice to it. What I got smelled like that putrid, powdery with a tiny hint of cherry cough syrup crap that oakcha trys to pass off as a Tom Ford's Lost Cherry dupe. There's not even notes of powder in Kayali's love fest.

The products are terrible, it is clear that they are of poor quality.
They caused me allergies and I threw them directly into the trash.
Don't buy those horrible products.

I have been using these products for a while now. And totally love them. They could improve their shipping times though.

I got a very bad eye infection from using the nude eye shadow palette. The infection lasted for two weeks and I kept a small bump on my eye lid. Also after a while, I gave it another shot as I was still hesitant but guess what: Second eye infection. I should have known better.
I am sure the infection was caused by the huda beauty palette as this was the only new product I used after my eye got infected, and the second shot was the cherry on top.

I left a review twice and it was deleted. Not so transparant as well!

Will never buy a huda beauty product again!

I bought her new release of Easy Bale perfume and a setting powder by her option of Afterpay but they never send me a confirmation email or a shipment confirmation. When I contacted there customer services (they are bots) and the kept saying theh could not find my order and sorry, in spite I had proof of my order from Afterpay. I even wrote directly in Instagram to Huda Beauty on comments optiom becaise she doesn't have direct customer service people. And in spite of me tagging her in my comment, she never replied back. Ever! So, I have to go through Afterplay and my bank to get this solved. So disappointed.

Product is okay for the price. Wish for more selection and better quality. Not long-lasting. Lip gloss is bad.

Your views on a specific region is why I write this. I hope others boycott your company and clearly these reviews show the products are subpar and cause allergies
And besides you had many a plastic surgery ugly inside and outside

It was my worst shopping experience ever. I have placed an order on huda beauty site for a month ago, I was i touch with cc and get an information that my order will be delayed. I was like ok, it's not a problem for me. All I needed was a confirmation, that I will for sure receive full order- and they confirmed it. Then after a month I have received three items from my order and got an e-mail that the rest was cancelled and I will receive money within 14 days. They have even not give me any information about it before and I am 100% sure, that if I will not contact with cc they would forget the case. The company is totally untrustable and if you want your entire order quickly, I recommend Anastasia. Never again.

I've been a fan of Huda Beauty for a few years now. Their products are always top-notch, from their eyeshadows to their liquid lipsticks. I particularly love the wide range of shades they offer. The quality is consistent, and the pigmentation is impressive.

Ive had a problem with a product and they didn't try to fight it with me. They asked for a video and batch code and refunded me. I absolutely love their products, and I'm glad that their customer service is awesome too! Favorite brand!