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Really good experience all round thanks. Will make a repeat order but need to adjust measurements slightly as I didn't do it quite correctly last time and the waist is a little too high. However, that was my error and not the manufacturer. Would recommend to others!
Hi! There is one kind of underwear that you produced and i cannot find it anywhere anymore... pls let me know where to purchase. My female family and relatives love it too when i bought it in different sizes for them. Pls pls pls where can i buy some more?
I recently ordered some items from this site. DO NOT ORDER from here! I got items I did not order and the sizes look like they would fit a small child, not a grown adult man. I have not be able to get anyone to answer at customer service and no relpy by email. I wish I would have read this before I ordered. It def is too good to be true
Unprofessional and careless customer service. I ordered something and after one month of waiting, when I called them to remind that I had an order one month ago, they said it takes one more month, this is a joke not a real website, but SCAM. Be careful when ordering something from newportnews.
Please does anyone have the address of this company i need to return the fake goods they sold me in order to get my money back
Customer service was awful, claimed to never have received my calls. They did not allow me to return a dress that arrived DAMAGED.
I made an account and placed my first order, received an email confirmation that the order was received and then shortly after recieved another email saying this:
We are sending you this to inform you that we were unable to
Send you the item ordered from us, as the item is not in
Stock.
Our website is going through a maintenance issue due to
Which some items were shown available all weekend, when in
Reality they weren't.
We have processed your refund (for the dark wash butt
Lifting skinny jeans) back into your account, of $19.99
You will receive the money back in 3-5 business days.
We really apologize for this inconvenience and would like to
Give you a 25% off Coupon for all your purchases moving
Forward.
Please use 25%OFFEVERYTHING upon check out.
Should you have any other questions or concerns, please feel
Free to let us know.
Have a nice day!
Thank You!
The Customer Service Team
Vanilla Star Jeans
[ *******@vanillastarjeans.com]( mailto:*******@vanillastarjeans.com)
[ www.vanillastarjeans.com]( http://www.vanillastarjeans.com)
The best gift you can give us is a testimonial or product
Review on our website - It will allow google to send more
Customers our way - Thank You!
It has been much longer then 3-5 days and still have not received my refund. I truer to email back and have gotten no response. Do not order from this website your money is likely to be taken!
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I ordered two pair of jeans with that company. The first pair fitted quite well, however it had a very strange smell to it. I had to wash it several times to get rid of it but once that was achieved I was quite happy with it.
So I copied the same measurements and ordered a second pair. Big mistake! The jeans arrived after about a month, way too small. When I complained and requested another pair according to studiojeans policy, I got bogged down in endless email conversations and requests from studio jeans to elaborate how I took measurements.
They never admitted to have made a mistake and wanted me to take photographs and a video of myself measuring the jeans to prove that I had not made any mistakes measuring. It was quite absurd and the company completely missed my point: that there was nothing wrong with my measurements because the first pair I ordered fitted (and continued to fit - so it was not a case of me ballooning!) just fine...
This has been going on for a little over 6 weeks now and to date nothing has been resolved. In fact it is getting harder and harder to get an answer out of studiojeans.
Not good enough!
I've been an Ashley Stewart customer for several years now. I like some of the style of clothing that they sale. I believe that's why I stayed a customer this long. But after today, I don't it's worth what "we" or maybe I should say I as an customer what this company doesn't want to correct to make this a better experience for the customers. First of all, I don't have the patience with the website. Once you click on an item, and go back shopping, them circles stats to appearing. Most of the time, I have to close the entire page I'm on & start at the beginning of shopping page. That's annoying & I don't have the patience to keep doing that, over & over again until I'm finished looking through their merchandise. Second, I'd been complaining about this for almost 2 years. When I finally try to place an order it states that my credit card is invalid. I don't understand why they won't do something about this! Third, when I do call (since I can't placed the order online) I can't get through because they of their phone hours. I usually get an recording then it hangs up on me. And last thing, the send a lot o damaged merchandise & it shouldn't be at the customer's expense. Why should I have to pay for shipping if you sent me damaged merchandise. Those are my complaints about Ashley Stewart.Some people have the patience for the things I just mentioned. I'm one of them that don't. I don't mind buying from a business but do right by your customers or you will be losing customers.
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It’s Ashley Stewart in general
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