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Idle Sleep has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Idle Sleep ranks 91st among Mattress sites.
This company has the worst customer service business model in the history of humankind. They just channel every customer inquiry to a center in the Philippines where the reps have no information and even less authority/ability to assist customers in any meaningful or impactful way. I had hoped after waiting for 2 months after ordering and making over 30 inquiries via chat/call that the mattress would be worth the wait. The was the greatest disappointment. I am 5'8" and 160 lbs., so definitely not an exceptionally heavy person. This mattress collapses significantly whether flipped with the "medium" side up (very soft) or with the "luxury firm" (barely medium, if that) facing up. This is a ridiculous excuse for spine support as it provides none. It just feels like an old squishy, "caving in" mattress in a cheap hotel with springs that poke out on the sides and no edge support at all. All I wanted was a quality firm mattress that was flippable - this one can't even be used on the softer side unless you never want to be seen or heard from again. You'd probably need to be rescued using a 20 ft. Length of rope if you used the "medium" side. Using the "luxury firm" side is sinkingly horrible enough. This is an honest, transparent review based on my real experience with Idle Sleep in November/December 2020 and January 2021. I was not paid to write/post this review.
I purchased Idle Latex Hybrid King mattress my total cost was $2995. 92. The mattress took 4 weeks arrive, when I was told it would less than 2 weeks. It arrived, I opened it to expand. After expanding for 3-days. I noticed that the there was no tag on the mattress. This is a violation of the law. It also has a stain on it like someone peed the bed. I called customer service and asked them about their return policy and what specifically they do with their used and returned mattress. I was told that they collect the used mattress at their facility and donate them to community members in need. That is a lie,
Idle took a used stain mattress without tags on it, they repackaged the mattress and sold it to me as new, charging me $2995. 92 for a used stained mattress!
Does this sound like a company you want to spend $3000. 00 on a used mattress from when they claim their mattress are new?
Tip for consumers:
You may be buying a used mattress when you think it is new. Dishonest company.
Products used:
Latex hybrid
This company has the worst customer service business model in the history of humankind. They just channel every customer inquiry to a center in the Philippines where the reps have no information and even less authority/ability to assist customers in any meaningful or impactful way. I had hoped after waiting for 2 months after ordering and making over 30 inquiries via chat/call that the mattress would be worth the wait. The was the greatest disappointment. I am 5'8" and 160 lbs., so definitely not an exceptionally heavy person. This mattress collapses significantly whether flipped with the "medium" side up (very soft) or with the "luxury firm" (barely medium, if that) facing up. This is a ridiculous excuse for spine support as it provides none. It just feels like an old squishy, "caving in" mattress in a cheap hotel with springs that poke out on the sides and no edge support at all. All I wanted was a quality firm mattress that was flippable - this one can't even be used on the softer side unless you never want to be seen or heard from again. You'd probably need to be rescued using a 20 ft. Length of rope if you used the "medium" side. Using the "luxury firm" side is sinkingly horrible enough.
This is an honest, transparent review based on my real experience with Idle Sleep in November/December 2020 and January 2021. I was not paid to write/post this review.
Tip for consumers:
There is no way to contact this company in their domestic office. They actively prevent customers from reaching them in the US. You can only reach them overseas.
Products used:
Hybrid Flippable Queen Size Mattress
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