• IdroTherapy

IdroTherapy

Overview

IdroTherapy has a rating of 2.47 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IdroTherapy most frequently mention credit card, free trial, and bank account problems. IdroTherapy ranks 1144th among Skin Care sites.

  • Service
    40
  • Value
    40
  • Shipping
    38
  • Returns
    38
  • Quality
    37

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They took 300 from My credit card blaming me for not reading the fine print!
  • I have had over $300 taken from my bank account and I don't know how to stop them.
How would you rate IdroTherapy?
Top Positive Review

“Impressive product, quality, value and results”

Sammie M.
9/3/22

I was a very tired-looking 66-year-old facing hip replacement surgery who had not taken good care of her skin. I started using Idrotherapy just before my surgery, and after 5 weeks, I did notice that my face looked lighter and brighter and that on the whole, I did not appear so tired and drawn. This gift set would make the perfect stocking stuffer for women of any age and is a very affordable way for all women to give themselves a treat. Thank you!

Top Critical Review

“I cannot get them to STOP shipping product and charging me!”

Bonnie G.
12/5/23

I dont see any improvement & cant get them to stop shipments and charges. Way too expensive! Dont order.

Reviews (219)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (48) bank account (13)
Thumbnail of user sammiem34
1 review
0 helpful votes
September 3rd, 2022

I was a very tired-looking 66-year-old facing hip replacement surgery who had not taken good care of her skin. I started using Idrotherapy just before my surgery, and after 5 weeks, I did notice that my face looked lighter and brighter and that on the whole, I did not appear so tired and drawn. This gift set would make the perfect stocking stuffer for women of any age and is a very affordable way for all women to give themselves a treat. Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonniem1069
1 review
1 helpful vote
December 14th, 2023

They took 300 from
My credit card blaming me for not reading the fine print! The new loop hole for scammers like this to get rich while picking from your credit card! For products I didn't even order! They are thieves! How about making a real living! Karma will
Out! Stay away from these people and whatever it is they are trying to lure you in on to charge you further!

Products used:
I didn't even order this let alone agree to further payments they took 300.00 two days in a row!!! For what exactly!!!

Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hi Bonnie,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Thumbnail of user trishc35
1 review
0 helpful votes
September 6th, 2018

I signed up for the trial promotion of the product, good thing they have this promo, so I can try first and see if it's gonna work for me. Lucky me! It worked and I love it. It lifts my the sagging skin in my face and in weeks I already seen the difference. The nice thing about this is I got to avail a discounted subscription. I highly recommend the product.

Thumbnail of user graceh384
1 review
0 helpful votes
May 9th, 2022

This product has completely changed the appearance of my under eyes and forehead. I have been applying it and my eyes look lifted and youthful. My forehead wrinkles have faded significantly. Love it! I will definitely order again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonniejgall
1 review
3 helpful votes
December 5th, 2023

I dont see any improvement & cant get them to stop shipments and charges. Way too expensive! Dont order.

Products used:
Wrinkle reducer & Essence of Argon .... useless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadinen72
1 review
4 helpful votes
March 25th, 2023
Verified purchase

False advertising on Facebook sites, says free but then charged if you don't cancel within 16 days of purchase, not from the time it's delivered. Make sure to read the small print after adding your details if you do want to try this, I would have definitely cancelled as this product reacted badly with my skin. The customer service rep I spoke to was helpful so I gave more stars based on my experience with her.

Tip for consumers:
If the product hasn’t arrived within 16 days, cancel to avoid being charged, if you like it you can purchase it later.

Products used:
Skin care product called Idrotherapy and essence of Argan oil, purchased from Facebook site.

Service
Value
Shipping
Quality
Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hello Nadine,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Thumbnail of user nicoles1647
1 review
0 helpful votes
December 9th, 2021

I really love the IDROTHERAPY CREAM it makes my face smooth and clean. I look so FRESH! So love it! I will order again! So refreshing!

Thumbnail of user kimberlyp1126
1 review
0 helpful votes
February 22nd, 2022

This stuff is wonderful! I am genuinely impressed on how fast it improved my skin after few application. My skin feels flawless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hi Kimberly!

Thank you so much for this great feedback! Please share the good news with your family and friends!

Thumbnail of user aishas185
1 review
4 helpful votes
May 5th, 2023

I purchased the product through face book and was offered subscription of which I didn't know I had to cancel in 15 days. The product didn't work for me, they debited my account I asked for cancellation they said that I should have read the policy. Very disappointed

Products used:
cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hello Aisha,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Thumbnail of user chanteller5
2 reviews
1 helpful vote
April 28th, 2019

I am currently enjoying a lifetime discount of 70% and gets my supply with mascara every 3 months for only $29.99! I love this product, I am using this together with argan oil to lessen dryness of my skin while removing those fine lines, now i will not be afraid when i get older because I had the chance to lessen those wrinkles on my face

Thumbnail of user nicks1498
2 reviews
5 helpful votes
August 18th, 2023

Idro Therapy was a total disappointment. Despite the claims, it did nothing to improve my skin's hydration. I feel like I wasted my money on a product that had no effect whatsoever.

Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hello Nick,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Thumbnail of user sylviac75
1 review
0 helpful votes
November 11th, 2018

I am a big fan of this cream, first i got it as a gift from my daughter in law. Ordered and asked for every 2 months shipments for almost a year now. Nice one.

Thumbnail of user andreas1715
1 review
1 helpful vote
June 19th, 2022

I had been looking for a good serum for a while and decided to give this one a try. I was impressed from day 1. The first thing that stood out for me is that the journey has felt quite educational, in the sense that I've learned the right amount of product that you really need. As per the product itself, it is very refreshing, non-greasy, or shiny, and it fully absorbs into your skin. I don't feel like I need to wash my hands after applying it (which is sometimes the case with other products I've tried). I'm writing this review after one week of use.

Thumbnail of user joym500
1 review
3 helpful votes
January 26th, 2023

Didn't receive free trial but was charged 151.00. Customer service chat lady said nobody forced me to get it. Like wow. Never received it and they took out 151.00 just pathetic

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user rebeccam158
1 review
11 helpful votes
June 28th, 2017

Yes, I agree. Idrotherapy is stealing my money. I have been charged twice this month and have received no products. Contact numbers are false. They are impossible to contact. Very distressing.

Thumbnail of user cassye1
1 review
0 helpful votes
March 1st, 2022

I love this product. I tried this for 2 weeks now and I can how it really works on my skin. I will recommend this product to all of my friends and I am sure that they will also love this!

Thumbnail of user trudyf41
1 review
8 helpful votes
October 20th, 2022

They say you get a free trial - LOAD OF CRAP! I have received one order and within 10 days they charged me $150! I've cancelled my order & they told me that im not getting another delivery - so you end up paying $150 for the trial! As for the cream itself - go buy the $2.95 Sobelene cream at your supermarket!

Thumbnail of user christinef1106
1 review
6 helpful votes
May 25th, 2022
Verified purchase

Ok I've been using the cream for over a month now and absolutely no change! The company has charged my credit card 3x and I've tried calling and left on hold with only music playing. Don't be fooled!

Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hi Christine,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Thumbnail of user carolb688
1 review
0 helpful votes
June 30th, 2019

I like this cream not heavy to my face, I am using it day and night and never bothers me at all. The result is so amazing, see the changes in 2 weeks of using

Thumbnail of user ashv21
1 review
0 helpful votes
March 21st, 2022

This product is nice and very well made. It is very difficult to find such an effective product. Thank you and I found you. So for those looking for a good and effective product. Here it is.

Tip for consumers:
You will love this priduct .share with your friends .

Products used:
Idrotherapy cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user dalee111
2 reviews
41 helpful votes
February 18th, 2020

Buyer Beware of this company they are Scam artists. I wish I had read the reviews. DO NOT GIVE THEM YOUR CREDIT CARD you will regret ever doing business with them

Tip for consumers:
They are thieves please do not get conned by them. They are the worst kind of scammers. Today I lost my pension to them

Products used:
I ordered the Essence of Arian Oil for $7.99 with an email confirmation. They added the Idrotherapy Cream without me ordering it.
They sent a 2nd email that looked like the first which I didn’t continue reading but terms and conditions way at the bottom of the page. They know you won’t read it. Then they debited my account 2 weeks later $146.71 and $164.98. AUS$321.00

Service
Value
Shipping
Returns
Quality
Thumbnail of user reannava
1 review
0 helpful votes
June 19th, 2022

I am highly satisfied with the quality of the product. I don't need to use it too much because the absorption rate is very high, compared to other well-known brand name products in the present cosmetic market; it hydrates my skin and makes my skin firmer and much brighter. I even feel like my face is glowing.

Thumbnail of user mariams51
1 review
2 helpful votes
May 11th, 2022

I have no idea I would use this product as much as I already have because of its positive result. When I started using this I am really doubtful if this going to work. I am really problematic about my wrinkles. But this product gives hope to me that I can still achieve the youthful looking skin that I always dream of.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lennyp19
1 review
4 helpful votes
September 11th, 2020

When process the order for free trial for NZD 9.99 for shipping only. The direction on the website lead me to click continue because it says the order hasn't completed yet. I realized that something wrong, so stop the process. I quickly check my account. I paid NZD13.10 for use-argan oil and NZD12.24 for Fresh Oil which I didn't choose to order before.
Lucky me I don't spend much money for fake transaction.

Thumbnail of user idrotherapyc
Idrotherapy S. – IdroTherapy Rep

Hello Lenny,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.

Alternatively, we can be reached via Phone & Live Chat 24/7:

https://support20.com/live_Chat

US/CA: (+1) 954-906-9888
UK: (+44) 1622423931
AU: (+61) 3 8657 4222
IE: (+353) 766805822
NZ: (+64) 98840485
SG: (+65) 31382261

Thumbnail of user sharonh120
2 reviews
11 helpful votes
May 15th, 2017

Supposedly a free trial but if you don't cancel, you are billed the full amount and the next shipment is on its way... the cost of the items is excessive. And I cannot say the product is that great. I already use Argan oil from a different company and not only is it good but it is reasonable with great offers. The fact that they make it impossible to access customer service is just part of their shoddy business principals. Stat away

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user idrotherapyc
Idrotherapy S.
Typically responds within 1 hour

How do I know I can trust these reviews about IdroTherapy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about IdroTherapy?