iFixit

The worst customer service no live operators only email with no respond at all, I am missing order and cant even cancel it or get refund

When my son broke his joystick clean off his switch lite I thought it was toast, remembered seeing some videos from the company online so I looked into it, $20 for a new joystick and the tools for the repair, I could not believe it. Part was shipped within 2 days across the US, and the easily accessible and easy to follow guide on the site made for a simple repair. The tools were fantastic as well.

After replacing my Iphone Xs max screen, I noticed there is a faint hollow white spot in the middle of the screen. It is only noticeable with a white background. I opened up the phone again to see if there was something on the back of the screen that might be protruding through or causing the faint hollow white spot, and couldn't find anything. Overall, the screen works as advertised.

IFixit's mission to reduce waste and empower consumers is truly important, in a world where most people are quick to toss a broken product. They talk the talk and walk the walk. Free repair guides repository have been indispensable at breathing new life into the products I own. The tools and replacement parts from iFixit are easy to use and high quality making the likelihood of a successful repair that much higher. Keep up the great work iFixit! And consumers, keep demanding access to repair guides and components for the products you buy and own!

WATCH OUT! IFixit sent me the wrong pixel 5a screen replacement (see pics, the one in red, with bezels). I provided them the correct part information and asked them to verify this by simply seeing the right part pictures on eBay, or on Amazon. They not only refused to verify this, but insisted they were right. And, I had to pay the shipping cost (both ways) because of their mistake and poor customer service.

Cracked screen on iPhone12 plus, they replaced screen. Seemed great. Charged me around 200.00. Battery now started draining in just a few hours. Before it was 10 - 12 hours no problem. They Tried to fix prob by putting another screen on the phone. Battery still drained way to fast. I am taking my phone to apple to get it fixed properly. They took cash so no tax. And no receipt. Be careful

I ordered and received a new battery for my MacBook Pro 13" laptop. Battery level was at 60% and it's being fully charged now. Installation was easy by watching video/online guide Having the tools come with the kit was handy.

I bought a replacement screen for my Samsung laptop. The screen is an original Samsung part. Installation instructions were clear and concise. The toper on this was that ifixit sent a return label to recycle the old screen. That is amazing. Not every company will do that.

The quality of everything is so cheaply made and easily break. I throw away so much when I should have just purchased somewhere else.

I ordered the pro tech toolkit for 90$ and it had all the tools that I needed. The suction cup that came with the pack was not working, so I contacted support and they sent me a replacement within 2 days.

I ordered a kit to replace a Samsung Note 10 Plus battery. The kit was nice and complete, but they sent a used battery. I complained and they told me no, the battery is new. I sent pictures showing the dents in it and adhesive. It was clearly pulled out of a phone. Since they wouldn't send me another battery, I installed the used one. It lasted about 3 months before it wouldn't hold a charge anymore. So, I got screwed and had to order another battery. Hopefully this one is not used like the last one. I would seriously think about getting parts from some other vendor. Ebay is full of people selling parts and the videos of how to do the repairs are available on youtube. So, no reason to ever buy anything from ifixit in the future.

I Fix It should do business under a new name, U Fix It. I Fix It has no stores for technical help, nor can you send them an item to be fixed. They have guides so you can fix your own item, which isn't very helpful at all. Please change the name of this business to be less deceptive. Thank you

Before warned...Returned item and would not grant return. I even paid out of pocket for the shipping of said item as requested. First and last time being a customer of ifix online 1300 Monterey St. San Luis, Obispo CA.

I repurposed an old iPhone 4 for our 12 YO's first phone. Battery needed to be replaced. The iFixit kit arrived 2 days after placing an order. Contained all the possible necessary tools. Written instructions and great online step by step video. I'm very impressed with the company and product. Thank you.

Would be extremely helpful to know if Ifixit has done tests on number of charge discharge recharge cycles this battery can do. Apple OEM standard apparently is >1000. Cheap Li+ batteries on Amazon apparently only give 200.

I followed the very detailed instructions and the "difficult" battery replacement went very well. Everything seemed fine until I tried using my laptop in my lap. Then I found that it repeated crashed when I moved my wrist on top of it! Looking at it more closely revealed the battery connector was missing some solder on some wires! I soldered them down and now it seems to be working fine. (You can see in the photo that 2 wires don't look soldered at all.)

The iFixit Manta Precision Bit Set helps out a lot with fixing literally anything. 112 bits for several uses, it's been one of my best expenses I've done on tools this year. I'm a very satisfied customer.

However FedEx could've been more clear about not being able to deliver the package. I've waited about one and a half month until I contacted iFixit who resolved the issue with me in no-time!

The tools I've received feel like really high quality and help me out a ton, today I've fixed my mother's old phone and rescued her old photos and videos.

I personally recommend getting this Manta Precision Bit Set too since it's so very useful for devices that use screws barely anyone has a screwdriver for. 112 bits in total.

I'm planning on buying more from iFixit, it's great quality overall and I hope their other products deliver the same.

New Lap Top that I purchased intending on up grading the SSD and RAM. Consulted a friend who owns a technology repair and support business. He advised me to get the proper tools from IFixit.com BEFORE I messed things up. Watched several YouTube presentations. Ordered an entry level tool kit from IFixit.com.

Kit has all the Torx drivers plus plastic pry devices needed to get safely inside the computer. The tool case is really first rate. Just begs you to put everything back in place so it is ready for the next project!

Broke my googles pixels phone screen. Affordable is what i would say rather then just getting a new one. Was quite easy to replace just be gentle with the screen till gluing it on, leave it to dry.

One number wrong in address for shipping. Three phone calls to iFixit before the package was shipped were not answered. Three emails to iFixit were not seen so package is in route to wrong place. Will not use them again.

Hello IFixit,

The repair tool kit is amazing, thank you!
It came with everything I needed.
Just to inform you, my backglass wasn't broken to begin with, but it wasn't sealing good. It also had minor scratches, so that's why I decided to just buy a new one.
If you want, I can send my old backglass to you guys. Let me know if you guys are interested in it. It's the original that came with the phone.
Don't worry about the price because I'm giving it to you guys for free. I'll also pay for shipping. A little support from me to help the business out!

Thanks,
Ahmed B.

I have purchased a bunch of batteries from ifixit but lately I have had a rash of bad batteries that did not charge when installed, or would only hold about 20% of the rated charge. On the last install on a 2016 Macbook Pro Retina Touchbar it was more than just a minor inconvenience given how many screws and connectors must be removed and reinstalled. I ended up taking the laptop to a local repair shop who fixed it for not much more than the cost of the ifixit kit only.

I ordered a battery and it came all expanded, I called up customer support and they wanted some pictures or a video of the problem then they sent out the replacement and it was here in 2 days! The replacement works amazing and I will definitely do business with these guys again!