• IHOP

IHOP

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Overview

IHOP has a rating of 1.84 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IHOP most frequently mention customer service problems. IHOP ranks 281st among Restaurants sites.

  • Service
    45
  • Value
    43
  • Shipping
    10
  • Returns
    12
  • Quality
    36
Positive reviews (last 12 months): 20%
Positive
10
Neutral
2
Negative
38
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • He (not my waitress) brought out the eggs, sausage and hash browns but no pancakes.
How would you rate IHOP?
Top Positive Review

“Berenice S”

Biviana R.
2/29/24

Berenice S She did a great service we Appreciate it thank you for your work the food was perfect keep it

Top Critical Review

“Bad Customer Service”

Yinet D.
3/4/24

Went to the 177th & Broadway (NYC) today. Service was terrible took 3 times to get a straw, waited forever to get sugar ended up getting from next table. The pancakes were not done through and through, blueberries for side were brought way after breakfast was eaten, finally ended up having to flag someone else for check. Customer Service is everything in ALL business establishments. This will mend or break a business.

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

hash browns (11)
Thumbnail of user yinetd
1 review
0 helpful votes
March 4th, 2024

Went to the 177th & Broadway (NYC) today. Service was terrible took 3 times to get a straw, waited forever to get sugar ended up getting from next table. The pancakes were not done through and through, blueberries for side were brought way after breakfast was eaten, finally ended up having to flag someone else for check. Customer Service is everything in ALL business establishments. This will mend or break a business.

Service
Value
Thumbnail of user deaby16
1 review
0 helpful votes
January 7th, 2024

Never any utensils when given menus. Have to repeat I need them to the server.
Food is well food.
Never a consent good.
Fries seem to be double cooked
They run out of the basics like butter, sugar and such.
If I order a cheese steak it should be hot. Guess its the way the cook decides to put up orders
Servers will walk away when you are speaking to them about your order.
Route. 88 IHop

Service
Value
Thumbnail of user tonyr833
2 reviews
0 helpful votes
February 27th, 2024

I ordered at the Havenwood Rd, Baltimore location today, and didn't realize that I didn't get my side order of toast, until I was home. I returned to pick it up and was given toast too hard to eat. I returned a third time waited for fresh toast. I finally got an edible side of toast but no apology for the waste of time and gas.You have to do better and value your customer's, especially when there is another restaurant yards away from yours. I also didn't get a receipt for my purchase.

Service
Value
Thumbnail of user faheema6
2 reviews
2 helpful votes
February 13th, 2024

Worst restaurant ever. Food poisoning central. Visited IHOP #471 at 1 am on Feb 13,2024 and ordered spicy poblano omelet. About 3 hours after consuming this crap had the worst rummy paid ever with nausea and sweating. FOOD POISONING CENTRAL. Never ever will go near this establishment or recommend it to anyone. HORRIBLE EXPERIENCE! NO APOLOGY NEEDED FIX YOUR CRAPPY RESTAURANTS

Service
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Quality
Thumbnail of user bivianaromero18
1 review
0 helpful votes
February 29th, 2024

Berenice S She did a great service we Appreciate it thank you for your work the food was perfect keep it

Service
Value
Shipping
Quality
Thumbnail of user wendyv244
1 review
0 helpful votes
February 25th, 2024

Worst service didn't get everything with our order fruit was disgusting pop was flat omelette overcooked our waitress never checked on us waited forever to even get seated instead of sliding tables together to get us sat down before others that walked in after us it was like they didn't acknowledge we were even there

Thumbnail of user jop305
1 review
0 helpful votes
November 7th, 2023
Verified purchase

Ordered senior Turkey dinner. Ordered salad with it. Salad never came. Ordered extra gravy Never came. Asked waitress for the salad then switched to green beans because it never came. Requested my gravy again. She said brown gravy and I said no turkey gravy. She brought me brown gravy and charged me an extra 1.29.
The ihop on signal butte in Mesa is the worst. Don't waste your time or money. I'm not going back. Husband loves the pancakes.

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Value
Quality
Thumbnail of user dianel1685
1 review
0 helpful votes
August 12th, 2023

First visit to this restaurant. Customer service was terrible. Very few people in there at the time, it was 2:00 pm. And we waited a half hour, the others that came in after us were served and l3ft before we got our food. The waitress comes after a half hour and said our order got over looked, it would be a little bit longer. We finally got it after 50 minutes. It was very good food, but no apologies for the wait. Not even from the managers. There just seemed to be a lot of personal stuff going on. And the waitress walked by several times and didn't seem to check out where our order was

Products used:
Restaurant

Service
Value
Thumbnail of user lindah5021
1 review
0 helpful votes
March 1st, 2024

Visited 2/29/2024. No heat. Extremely cold with A/C on. Food great! Will not return. Left receipt on table.

Thumbnail of user stackersherron
1 review
0 helpful votes
March 23rd, 2024

We came to Ihop Sat morning we stood at the desk for over 10 minutes waiting to be seated. Laniyah finally came to the desk and started seating other guest knowing that I was the standing for the longest time. I thought Laniyah was very rude and inconsiderate for her field of service.

Products used:
Food was great and server was great Laniyah very rude.

Service
Value
Thumbnail of user anthonyh1963
1 review
0 helpful votes
February 17th, 2024

My last 3 visits the food came out cold. It appeared food was precooked, stored and then microwaved.

Service
Value
Quality
Thumbnail of user tanyat331
1 review
0 helpful votes
November 11th, 2023

Had breakfast at ihop in Rockwall Texas this morning, service was great thank you Judy our waitress, everyone seemed happy! Made my breakfast awesome! Great experience!

Thumbnail of user vickieh597
1 review
0 helpful votes
December 23rd, 2023

The restaurant was completely void of customers yet we had to wait for 20miutes to be seated in an empty restaurant! My next complaint is that the server came to us about 10 minutes after we finished our meal and ask if we were ready to check out, I told him that we would come to the register in a few minutes to pay, he was instructed to encourage customers to pay and leave! Made me quite angry, we gathered our things and went to the register to pay,, the attendant told me that he would have to go to his car to get the 20 cent's that he owed me. Have you ever? I asked him if the cash register was for looks,he replied that it was! Will never go back again! Ridiculous!

Tip for consumers:
No

Service
Value
Quality
Thumbnail of user phillips667
1 review
0 helpful votes
February 12th, 2024

My food was all cold.Hash brown cold.toast cold and hard.butter would not melt.restaurant was not busy but took a long time to recieve food...and the floors were filthy...

Thumbnail of user footballxg10
1 review
0 helpful votes
January 28th, 2024

They burned my
Tomato soup which upset my taste buds I don't think that's ok ……!'nnnnnnnnnnnnn

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Value
Quality
Thumbnail of user jamaicanmimi
1 review
0 helpful votes
October 8th, 2023

So this review is being left after my second trip in the last 6 weeks. Both times, I ordered the blueberry pancakes. Both times I asked for extra blueberry compote. Both times, the brought me pancakes with literally 2 tablespoons of blueberry compote.
On the second trip, while placing my order, I pointed out to the server, that I wanted blueberries covering the top and dripping down the side, like they show on the menu picture. The picture below is their idea of "extra" blueberry compote. At $10.79, for 4 pancakes, I think they ought to give their customers a few ladles of fruit topping, not the stingy 1 small ladle that I received both times. At $75 (with tip) for 3 people to eat there, I would rather NOT eat there anymore and find another breakfast restaurant that isn't afraid to put a recognizable amount of compote on their pancakes. Lesson learned. IHOP can shutter its doors, like so many other places, as people are not going to eat there for long, if this is the best they can do. Sorry, not Sorry, IHOP can go by way of the dodo bird sooner rather than later in my opinion. I won't be darkening their doorstep again.

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Thumbnail of user charles042807
1 review
0 helpful votes
January 13th, 2024

Our server was Shelly she was horrible it took out to 40 minutes to arrive! I will never go back at all Everytime it's always something but never great if anything I would want Charles to be our server again never no more!

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Thumbnail of user joa592
2 reviews
0 helpful votes
December 31st, 2023

12-31-23 10:30 am cst estimated, after waiting 30 minutes to be seated, yet were not, then being told our table was being readied, the female manager claiming she had just arrived, and that it was not her and did not know who had scratched our check in name thru. This was right after being told we were next by another female employee. My request for a free family meal had we stayed, was repeatly denied by this female manager, saying several other customers were there. I feel this is this managers way, or the other employees, to make customers walk out. Totally unacceptable service! 8801 S I H frontage Rd, *******, by Home Depot.

Service
Thumbnail of user arhmenial
1 review
0 helpful votes
June 4th, 2023

I order a DoorDash order 7:05pm today. I receive some parts of my order. I've calling the 28 times and first two times it rung someone answered and hung up I've been calling sense and still haven't gotten through to someone I spent 47.00 to only received at least 15.00 worth of food

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Thumbnail of user amayar14
1 review
0 helpful votes
March 31st, 2024

We had ordered food and my eggs were sunny side up but I ordered sracmble and they were wrong and my pancakes were cold and underfed cooked never coming back again IHOP you lost two customers

Tip for consumers:
No

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user ppfunk178180
1 review
0 helpful votes
April 10th, 2024

N/A. I call bull$#*!. What more do you want me to say?. OK go to he'll. Wtf? How much more you want?

Thumbnail of user wadek55
1 review
1 helpful vote
November 6th, 2023

Went to the newly opened store on Moreland Ave. In New Berlin WI. To say the least this place was a disorganized mess. Servers we what seemed to be lost I ordered extra items of food and was willing to pay for it, it took forever to come to our table, the guest I was with ordered and had pancakes and no syrup on the table. No extra butter and the toast was so dried out it was brittle. To say the least I would not suggest this place for anything. I was sooo hoping it would be a good addition for breakfast choices. The quantity of food was bad. Small eggs.blah blah, blah. Sooo SAD!

Thumbnail of user blackstonmindikay
1 review
0 helpful votes
December 16th, 2023

We went to the IHop in Oak Grove Missouri. The service was HORRIBLE. My sister ordered crepes they came with nothing inside them. I ordered a bacon lettuce and tomato sandwich the bacon was not cooked. I ordered my moment to go sandwich a club, they sent a turkey melt with avocado. We sent the club sandwich back or the turkey meal anyway they brought out the exact same sandwich and said it was redone they gave us soda from a 2 l bottle that was flat said their machine was broken but it's a brand new restaurant they just open the week ago. The cook was the one who brought it out very rude with an attitude. Manager pretty much took up for everybody there. Which she said but not in this situation. I will never go there again and neither one of my family. They sent us out checks totaling $65 sad to say we only took $10 and we are very good tippers usually normally she would have got almost a $25 tip. Like I said I will never go to this restaurant again and neither will my family we will be telling friends and family about this so they won't come and make the same mistake we did.

Service
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Thumbnail of user noemi.dalphond
1 review
0 helpful votes
July 23rd, 2023

I had ordered food for pickup at IHOP The waitress took her sweet time to bring me my food and by the time I got home I noticed that my hash browns were almost burnt on the top my scrambled eggs were so overcooked they were dried out very disappointed with IHOP I'll just start going back to Waffle House great food and service. And I still gave the waitress a tip to be nice.

Thumbnail of user dianab61
18 reviews
69 helpful votes
April 10th, 2023

IHOP in Phoenix on 20 ave and Northern in Phoenix is the worsed IHOP. They have homeless hanging around day and night, they go in and use bathrooms for drugs,and bathing. Thy sleep all over there use outside for bathrooms. IHOP does not care. They serve burnt coffee, burrito has crap on outside,eggs are not eggs,bacon sandwich is not cooked, servers are dirty & so is restaurant. Awful management

Service
Value

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About the business

IHOP? Is the home of all things breakfast and everything delicious. Pancakes, crepes, waffles, eggs and more.

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