iLoveBodyKits

Have not got my money back since a month ago

My fiance bought me a roof rack for my FJ for Christmas. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12. 28. 12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2. 6. 13. I will admit the next delay was my fault because I was busy with work and personal things... and I needed a truck to get the package to UPS so it was shipped 2. 19. 13, arrived at their facility 2. 21. 13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam.

We ordered 07-08 Toyota Camry Halo Projector Headlights Black CCFL w/ HID Kit Combo. Not only did I realize it was very overpriced after my wife bought the kit, considering I could have gotton one of their kits and the housings seperately for $100 less. The quality is aweful. I had to pull both headlights out and seal them with silicone because there was a 1/4" gap almost all the way around the headlight. I know they say they need more sealant, but this is rediculous. About a month of use later and one of the ballasts went out. We went to a local company and bought a ballast because ilovebodykits never sent the replacement they said they would. Another month and a half later and the other ballast went out. Customer service isn't so great either. I've been caller number one for the last 10 minutes waiting to speak with someone. They sell low quality chinese child labor sweatshop crap at high quality prices and could care less about their customers. Do not buy from here. They're only looking to make a profit by ripping you off.

Hands down worst online experience overcharge on shipping delayed shipping times no straight answers and on top of everything parts did not fit then when called back someone told me to $#*! off thats the type of business this is so save your money and go to someone who is more respectable than this $#*!ty cmpany

http://www.complaintsboard.com/complaints/ilovebodykits-c*******.html

I normally don't like to buy expensive items online but I decided to take a chance since they had the best deal for what I was looking for. I purchased a set of 20" wheels for my Range Rover Sport and it was a super smooth and fast transaction. I even called their customer service number and the sales woman was very helpful and polite when I had questions about shipping. I received my wheels in under a week and they were in pristine condition. NO beat up boxes, dents or scratches. I'm not sure why there are bad reviews about this site. I personally had a great experience and would highly recommend anyone to deal with them. A+++++ seller!

Should of research more before buying from this company

Unfortunately I did not look for reviews before buying from this company. I ordered a body kit, I actually got it in 10 days, however, one of the side skirts was cracked, and I tried to fit the bumper myself first, and it wouldn't even fit around the headlights. So I had a buddy who works in an auto body shop come by my house, we did some minor sanding around the edges of the bumper to get it to fit. He then told me, this product is a piece of sh! T, and I should return it and get a refund, the amount of work that would need to be done to get this to fit properly would cost more than the bumper was worth to get, and still the fender and bumper over the wheelwell would never line up, no matter how much work was put into it.

So I put in their stupid online RMA request and told them what was going on, I then got a reply back with an RMA, I packed up the entire kit and shipped it back COD since they would not refund me shipping charges.

Well, the shipping company tried to deliver it a few times, each time they told the driver they weren't paying the charge.

I was contacted by the shipping company, SAIA, and was told they have had a few bad dealings with this company themselves, and that they currently have 2 boxes sent back COD that neither party will pay.

Anyway, I am not an@ss, so I paid the charge to SAIA, since it isn't their fault for this company's porr business habbits. In the mean time of waiting for it to be delivered to the company, I got a respnse again from the RMA department telling me they can't accept the return for the front bumper since I sanded the OUTSIDE edge. When I replied and asked why, and explained again that it doesn't matter about return because they can't resell a POS bumper that doesn't fit the vehicle anyway, they completely ignored my numerous emai's, and the supposed GM, Henry, basically told me, "whatever" and hung up on me.
In the end, I returned the entire kit, was only credited back HALF of the amount, and ended up paying just under $400 in shipping. They refused everything, and becuase they have the wording JUST right in their web page, you can't fight them back legally because they are covered by law, even though every lawyer in the country and judge knows these people are basically scam artists and $#*!s.

DON'T BUY FROM THEM