I Love Dooney

I am surprised to see the people 's unfortunate experiences from the site here. I have not had a single problem since I first used the site...I have purchased 3 wallets from here and the are soft, gorgeous recieved on time. I would like to get a bit more from them in the future

I read so many bad reviews from this company but something told me to give it a try. I used a credit card just in case I had to file a dispute. I ordered and received my bag in less than a week and it is a really D&B and I registered it to make sure. I found the site from Brad's Deals and thought the prices were too good to be true and originally had 3 items in my cart. I just ordered the one but will definitely go back for more. I am not sure why so many others had such negative experiences.

Ordered a purse almost 5 weeks ago. Have e mailed the same information 3 times. Keep getting a computer generated reply from "Alice". Going to call my credit card company and dispute charges. Do not be fooled into ordering from this company. They are a complete fraud. All I Want at this point is my money back. Please read the reviews. This is the worst company I've ever dealt with.

I LOVE DOONEY IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM I LOVE DOONEY.

Completed an order, they withdrew payment, eventhough they said it was declined. I was charged, contacted customer service and was never issued a credit for the purchase!

I'd ordered from this site a few years ago and was disappointed - wasn't happy with what I got and return shipping was high. Couldn't resist when I saw the nearly identical bag I have - that has a broken zipper, companies aren't making the quality they used to - for a fraction of the price. Limited selection of colors, but they were a real deal. Only complaint is lack of communication…I was never given any updates after placing my order and it took a while to get a reply saying they'd already shipped.

I waited for gift for a whole Month to arrived. It was frustrated at first but I'm so happy I waited. I loved it so much. Recommend this site for gifts and customer service (by email contact) was super apologetic and very nice and assure me to have patience :) thank you

I did not have a bad experience like some others have had. I ordered a wallet and a large tote, the wallet shipped out almost immediately and the tote shipped out a couple days later. I did not receive a shipping notification for the tote and I chatted with their customer service and they provided a tracking number. I would recommend shopping with them if you are thinking about it.

Would give a 0 rating if I could. I never received the bags. Refused to refund my money. Good scam!

Got a coupon code via email. I used it. The code gave me $100 off a purchase. Went through bank account no problem, then the company cancelled it. Contact company via chat, John said it was cancelled due to billing address discrepancy. Called customer service, woman name unknown, said my card was declined. Between the chat and call, I called my bank. There was no problem on their end. I just wanted someone to admit they cancelled the order because they did not want to honor the $100 off coupon code. Will never buy from them again. Absolute liars.

I have ordered 3 purses from I Love Dooney. They are good quality and arrived on time. I don't have a problem with them. The registration comes with them. They are authentic.

Placed 2 orders, both were cancelled without letting me know and only got refunded for one. When I tried to call, no one could give me any answers. This is the worst company ever. Customer service is awful. Can't believe they are affiliated to Dooney. I won't be buying any Dooney bags ever. I am having to dispute the charge on my credit card.

I ordered 2 bags at 2 different times and dimensions on the website were wrong. They charge $10 return fee. You can get similar pricing from Dooney and Bourke official site and they are much easier to work with.

Placed an order on 09/19/21. I received an order number but no confirmation email and the funds have already been taken out of my account. It's hard finding contact information to inquire about my purchase. It's been over a month and still no updates. I will be disputing the charge with my bank. TOTAL SCAM!

This company steals from you. I ordered a bag and they claimed they couldn't deliver it. It's been 3 weeks and still don't have my money back.

I have ordered several bags I have got all of them within a week AND all in perfect condition! They are definitely authentic! I have never had any problems with this company!

Don't buy from here what ever you do. The customer service is terrible and the bags are cheap fakes. They should not be allowed to sell these items

Ordered 5 purses separate orders, waited the 5+ days processing, no updates on order or tracking, emailed customer service, comes back undeliverable to email address - waited and waited, finally received a not able to fulfill on one order, no updates on others, 2 wks later noticed refunds in checking account - no one bothered to tell me, they take your money and you wait while they borrow it, as no products in stock, waste of time- letdown - shady- do not recommend

I am a huge fan of Dooney and Bourke and was happy to find this site. My city is fairly small and we only have one retailer who sells DB, and they have just a limited amount. So far, I've only ordered 2 bags from the site but have had good luck each time. My bags have been packaged well and I have been pleased with the pricing. I received a discount with my first order which was on top of an already discounted bag. That made me happy.
I have rated the site as 4 stars because when I contacted customer service, it took a long time for them to get back to me. The first time, I sent an email and was sent an automated response that my question had been received. The answer to my question took at least 4 days.

I had insomnia and was on computer at 4am. Decided to order a bag that was the deal of the month (with some stupid promo code) and it said 30% off with yet another promo code. Deal was too good to be true, so I put two in my bag and began looking for a spot to put promo code and i accidentally hit place order! I immediately emailed cust serv and they emailed back that it had shipped, Right, at 4 am on Saturday they had people packing bags. What a crock, Guess they think we are stupid.

I got one purse from this site and I thought, "Huh, that plate looks funny." It was a little damaged, but I was going away and kept it anyway. Then I ordered another and saw that the stitching is off. OK- this site sells the irregular merchandise. If you send it back, you must pay shipping. Forget it- I will never buy from them again.

I purchased a tote for $99, which was the deal of the day, or something like that. The sale went off without a hitch and arrived packaged beautifully with rolled tissue to keep the shape of the bag. I Love Dooney included one of their branded dustbags and there was a different Dooney & Bourke dustbag inside the purse. Bonus! I'm sorry others didn't have the same great experience but I would purchase from them again without hesitation. (phot won't rotate)

They will not cancel an order once it is placed, and they won't give a price adjustment if they offer it at a lower price even though it han't shipped. I had to file a dispute with PayPal to help me. It is not pleasant doing business with a company that will not try to help its customers...best to avoid them.