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IndianEagle has a rating of 2.71 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndianEagle most frequently mention customer service, and credit card problems. IndianEagle ranks 443rd among Travel Other sites.
This company responds to reviews on average within 6 days
No positive highlights yet
I was in the middle of booking and price changed. Needed the same return date because of some friends traveling on the same flight. Got a call from Bishal from Indian eagle who looked at the date and was able to find more reasonable price that I was getting anywhere for that flight. Thanks
I booked a return ticket to India which was Fully Refundable. I had to cancel due to an emergency and they emailed saying there is a cancellation penalty which is 50% of the ticket cost. This cancellation penalty was not mentioned at any time during the booking of the ticket. No one answers their customer service line and they stopped responding to my email when I asked them about it.
I was in the middle of booking and price changed. Needed the same return date because of some friends traveling on the same flight. Got a call from Bishal from Indian eagle who looked at the date and was able to find more reasonable price that I was getting anywhere for that flight. Thanks
Very helpful customer service agent. He was patient and waited on the line till I had all information to complete the transaction
I booked a return ticket to India which was Fully Refundable. I had to cancel due to an emergency and they emailed saying there is a cancellation penalty which is 50% of the ticket cost.
This cancellation penalty was not mentioned at any time during the booking of the ticket. No one answers their customer service line and they stopped responding to my email when I asked them about it.
Hello Ankita! We are sorry to know about your dissatisfaction. We attempted to contact you on your registered phone number to further understand your complaint but we could not get through. Please respond to our email with your updated phone number and the best time to call you and we will reach out to you. Your cooperation is kindly requested. Thank you!
When looking for a cheap flight, Indian Eagle is the best choice. Excellent customer service, and Rahaman was very knowledgable and helpful. He does an excellent job of meeting my requirements!
Such a cool website. Very well thought-through and efficient to use. Also got us the cheapest flights out of any site for our latest trip, and it's done that for me once before. It doesn't have the cheapest prices 100% of the time, but it often does.
Hello Eric! Thank you for returning to Indian Eagle. We are glad to have served you again. We offer the lowest-possible price available for the chosen itinerary and our user-friendly site makes booking process quite seamless. Thank you for appreciating our team behind the website creation. Hope you continue your association with us in future. We would love to see you as our loyal patron. Have a good day!
Once you book your ticket with them you are trapped. They are big scammer b******
Initially they will give you little cheaper than others but once you want to modify your trip. Forget about it.
Hi Vrunda! Your concern about the fare difference is relatable. We are sorry that we were not able to make you understand airlines’ fare policy for travel date changes in existing reservations. Since your satisfaction and understanding is of utmost importance to us, it obligates us to give you an explanation. First, an existing reservation is differently priced for a change of travel date (s) than a new booking, and it cannot be rescheduled for any amount lower than the actual fare or the same fare that you paid at the time of booking. Second, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. Third, promotional/discounted fares for new bookings do not apply to rescheduling of an existing reservation. Fourth, the price of a new booking and fare difference for a change of travel date are completely regulated by airlines, and as a travel agency, we have no control on it.
Our team works relentlessly to provide customers with the best available deals for new bookings as well as travel rescheduling. We gave you multiple quotes for different dates from January 11 to 16,2024 and ranging from $392.30 to $971.23. But you went on to cancel the reservation under the wrong impression that we were regulating the fare.
However, we offer apologies for any inconvenience caused to you. Hope that the above explanation will help restore your trust in us. Thank you!
Searching for cheap flights nonstop itinerary, this is the best place. Good customer support and on time assistance helped me. Raj was very helpful and understanding with my requirements and did a great job executing them.
Tip for consumers:
Nopes
Products used:
flight tickets
Hello Jonathan! Thank you for recommending Indian Eagle to fellow travelers. Yes, we have been in the business of making air travel cheaper and easier for more than 15 years. Our exclusive flight deals and excellent service sets us apart from our competitors in the market. Our team works round the clock to ensure on-time assistance. Thanks for appreciating our efforts. Looking forward to serving you again. Have a good day!
They will change your itenary multiple times without communication and force the customer to pay through zelle illegally. Please ave your money and book at other good websites. Very rude and unprofessional service
Tip for consumers:
Agents are fraud and don’t listen to their false claims
Products used:
My ticket was fraud and I end up buying another one from trip.com.
I am very happy to buy from IndianEagle. Mr SOMESH help me a lot to find a best deal. He put so much effort to done everything. I am really thankful to Mr Somesh. I will definitely recommend to my friends and family that when they buy air tickets buy from IndianEagle and ask for Somesh. He is very professional and he makes you feel very comfortable. He have patience to listen and also he explain everything very well. I really appreciate him for everything.
Hello Dipti! We are pleased to know about your satisfactory experience with Indian Eagle. Thank you for appreciating our team. Indian Eagle is the most trusted travel booking partner of Indians in USA. We have the best flight deals to India throughout the year and our customer support team is just a call away to help you book the right deal as per your requirement. We would love to see you as our loyal patron. Have a good day!
Customer service is good. Rama Krishna help me to modify the flight tickets with best fare. I prefer this travel agency they will take care end to end.
Hello Harsha! Thank you for your trust in us. We pride ourselves on offering competitive flight deals and excellent customer service. We look forward to your continued association with us. Have a nice day!
The first part, selling the ticket, was good - sales person was helpful reserving my and my mom's long flight from US. But frustration part comes a day before flying. I couldn't get seats together for my elderly mom. When expressed my concern, Indian Eagle asked to pay more to have both seats together. If both reservations were made together- the seat assignments should have been together as well. I called Emirates to upgrade to business class but answer was to go back to Indian Eagle. That means there was a constrain in my reservation by Indian Eagle that Emirates wasn't able to upgrade.
I'd never use Indian Eagle services ever again! They don't even have correct customer service phone number (*******969)
Tip for consumers:
It's better to book your flights contacting airlines direct instead of going through cheap travel agencies.
Products used:
Travel service- airline
Hi DK! We are sorry to hear about your experience. Please share your trip ID or registered contact number with us so that we can access your reservation details and address your concern. You can also call us at our toll free number 1-800-615-3969 or email us at contactus@indianeagle.com and we will get back to you. Alternatively, you can chat with us anytime, we are available 24/7. Your kind cooperation is requested. Thank you!
They offer a very user frindly interface for flight search and booking experience. Downside that I experienced is in their booking process. Once you have finalized your flight and made the payment, Indian eagle's backend team will take their own sweet time to verify your payment details and call you for confirmation. In my case it was well over 24 hours and by then the fare got increased.
Tip for consumers:
Avoid if possible. Their payment verification process is time consuming and there is a high chance of fare hike by the time they actually charge your card
Products used:
Flight booking
Please login to Indianeagle.com for any of your international ticketing, I will bet you we be very happy.
Hello James! Thank you for recommending our service to fellow travelers. We are glad that you liked our service. Indian Eagle has been in the business of making air travel cheaper and easier for more than 15 years. Thanks for your trust in us. We look forward to your continued association with us. Have a nice day!
I GOT EXCELLENT SERVICE FROM INDIAN EAGLE FOR MY TICKETING,ITS VERY EASY FOR EVERY ONE TO LOGIN AND COMPLETE YOUR BOOKING.
Just wanted to share my experience, hopefully it will benefit others. Lesson learned in a hard way. Bought an airIndia ticket from IndianEagle, these third party companies are good as long as you don't change your plan but the minute you need to modify your travel plan you are stuck with their scammy policies. This time I needed to change dates. I found out that Airline does't impose any penalty to change dates, so essentially I just needed to pay the fare difference which was approx ~140 (for 2 people) and air india told me because I bought it from 3rd party they can't edit my ticket and I have to do it with Indian Eagle. Indian eagle tripled their price and I have to pay more than $420, I had no other option but to pay them because I was stuck. I learned very hard lesson and going forward will always book directly from airline there is absolutely no benefit using these 3rd party agents.
My travel booking was assigned to Ms Lalitha and I must say I was thoroughly impressed with the way she handled my need and helped me with options and pricing. She was able to communicate effectively and made me book the travel.
Hello Srinivas! Your review made our day. We are delighted to know about your satisfaction with Indian Eagle. Thanks for you kind words of appreciation. We strive to make booking experience as stress-free and seamless as possible. Our team is adept at handling customers, understanding their individual requirement and finding a suitable itinerary within budget. Hope you book your future travel with us. Wish you a happy trip!
Lalitha was extremely helpful and efficient in getting my booking taken care of.
Indianeagle is trying to scam us. They charged us almost double for flight tickets from new yorn to kolkata. We became sick and planned to change the travel dates when the prices are 1/3 of the previous tickets. The customer care did not explain anything and informed us that I would receive email with an adjustment price. We were expecting to get back some money because the prices were very low on alternate dates. But they send us quotes asking for even more (almost additional half price) money. We could not accept they offer and in the mean time our sickness worsened and we decided to cancel our travel plans. We tried to discuss with them but again they suggested to cancel online and they gave use a fraction of the paid money back.
We had no choise than opening disputes with our bank. Now they became very active and even threatening us through email to close the dispute. So disappointed to their policies and scamming mentality. My worst experience in life. All people should be very concerned with IndianEagle (simply a scammer).
Hi Rajib! We are sorry to learn about your dissatisfaction with the fare quoted for a change of travel dates in your reservation. We feel obliged to give you an explanation. First, an existing reservation is differently priced for a change of date than a new booking, and it cannot be rescheduled for any fare lower than the actual fare you paid at the time of booking. Second, airfares for a new booking or the rescheduling of an existing booking are completely regulated by airlines, and as a travel agency, we have no control on it. Third, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. The fare difference quoted to you was less than 20%, not half price, of the fare you paid for the actual booking.
You are expected to understand that we are bound to follow the airline policy with respect to rescheduling, fare difference, and booking cancelation penalties. Furthermore, we have no role in airlines’ decisions regarding whether to provide cancelation fee waivers or refunds on medical grounds. To be precise, ticket and fare rules are absolutely governed by airlines. Unfortunately, Air India does not waive cancelation penalties on medical grounds, unless a confirmed flight is canceled due to operational issues, inclement weather, and government regulations.
Kindly note that you visited our website on 6 November 2023 and canceled the reservation by accepting the cancelation charges, USD 525 per traveler. With your consent, we worked on the cancelation request and processed a refund of USD 1064. After the cancelation from your end, you disputed the entire ticket cost with the bank. However, we wanted to resolve the dispute amicably.
We hope the above explanation is helpful and gives you a clear overview of the airline policy that any travel agency is bound to comply with.
Thank you Azher and Akshaj! The airlines canceled my flight and they helped me reschedule it on the same day by providing me option to nearby cities. Can't thank you enough. You guyz rock!
Hello Roshan! Thank you for your kind words of appreciation. It motivated the team at Indian Eagle. Our expert team leaves no stone unturned to deliver satisfactory experience to our customers. We are glad that we could reschedule your flight so your travel isn't disrupted. Looking forward to serving you again. Have a nice day!
Indian eagle has the best customer service with well trained agents. Sadashiv is very knowledgeable and helpful. Was able to resolve my issue by contacting concerned depth and rescheduling my travel cheaper than the airlines
Tip for consumers:
A little cooperation and patience will yield the result
Products used:
Flight booking
Appreciate all the help from Vardhan and Suhas!
They booked my tickets on time and solved all my queries with patience. Excellent customer care service!
Products used:
Flight ticket
Hi Swetha! Customer satisfaction being our priority, we are committed to fulfilling your travel requirements. Thank you for this feedback.
I had a return flight issue for my in-laws, Rushi from IndianEagle help me to find the correct root with less price officer to DFW to BLR. I really appreciate Rushi's dedication, follow up, and provide detailed information on booking and other arrangements for old people
Hi Venkata! Thank you for the kind feedback. We are glad we were able to provide you with the best deal according to your requirements.
Beware. Worst travel agency to deal with. They play lot of games. Ask them about their cancelation charges before booking ticket.
Ask them about fare difference policy for date change. Indian eagle charges almost double fare compare to what airline offers for new travel dates. Don't do any business with this travel agency. They will rip you off eventually.
They initially sell ticket little cheaper but they will rip you off if you have cancelation or change in travel dates.
For example, if you buy ticket for $900 round-trip. If you decide to change dates then they will give you new fare as $1700. You can buy same ticket, same class, same airline for only $1000 or $1100 directly from Airline's website. Obviously, you would not pay another $800 fare difference when you can get exact same ticket from airline directly for $1000 or $1100. In this case, you would decide to cancel the ticket. They will charge you at least $400 plus change as cancelation penalties. If you book it directly with airlines then they will charge only $200 or $250 for cancelation fees. Hope everyone understands the gimmick by Indian Eagle and stop buying tickets. Don't go by these misleading reviews. They are very good at it.
Best thing is call their agent, get the best fare for your travel dates. Goto Airline's website directly and buy ticket from Airline. Trust me you will not regret.
Tip for consumers:
Beware.. Worst travel agency to deal with. They play lot of games. Ask them about their cancelation charges before booking ticket.
Ask them about fare difference policy for date change. Indian eagle charges almost double fare compare to what airline offers for new travel dates. Don't do any business with this travel agency. They will rip you off eventually.
They initially sell ticket little cheaper but they will rip you off if you have cancelation or change in travel dates.
Products used:
Air line tickets. Beware of this company.
Hi!
We are sorry that you are dissatisfied with the fare quoted for a change of travel dates in your reservation. Since your satisfaction and understanding is of utmost importance to us, we are obliged to give you an explanation. First, an existing reservation is differently priced for a change of travel date (s) than a new booking, and it cannot be rescheduled for any fare lower than the actual fare or the same fare that you paid at the time of booking. Second, the price of a new booking and fare difference for the rescheduling of an existing booking are completely regulated by airlines, and as a travel agency, we have no control on it. Third, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference.
We gave you multiple fare difference quotes, ranging from $177.87 to $824.35 for different dates between October 2023 and March 2024. By the time you decided to get your travel rescheduled, the fares increased due to the nearing of the holiday travel season. The airline’s cancellation fee is $280 as per the rules of your ticket. You can confirm it with the airline. With our customers’ explicit consent, we charge a justifiable fee (mentioned in our Terms of Service) only for cancellation. Our dedicated team is at your service 24/7 to help you get the best deal based on your preferences. We keep our system up and running to display real-time fares from tens of airlines for hundreds of routes between the USA and India. Our customer support team addresses customers’ queries and concerns through multiple channels. Hope this explanation suffices to make you understand how fare dynamics work.
For your kind information, the reviews from our happy customers are authentic and genuine.
It is because of awesome agents like Sanvi, that loyal customer like me keep coming back to Indian eagle. She was very deligent in getting me a best deal.
Hi Harshdeep! Thank you for trusting us with booking your travel. Our team is adept at finding the best deal suiting individual travel requirements. We have been constantly improving our services to offer you the best experience. We look forward to your continued association with us. Have a good day!
Great services. Representative has explained in details and help to get great deal. Really it appricate.
Hey there! Thank you for appreciating our services. Indian Eagle has been making online travel booking easier & better. Our dedicated team leaves no stone unturned to ensure your satisfaction. Hope you choose us for booking your future travels. Have a nice day!
People make mistakes. Companies/systems have some errors occur. But what makes up, is the customer service that can act and rectify these mishaps. I have been waiting for literally 2 months for a refund of over charges by Indian Eagle. Every time I call them there is creative story as to why they have not processed the refund. Indian Eagle and the their Customer Service manager Ramakrishna are the living examples of what customer service should **not** be. Please stay away from this company and fraudulent services. You can find same or better deals on-line. If any of the Indian Eagle's executive team wants to contact me, please feel free to get my contact info from Ramakrishna (*******@indianeagle.com)
Tip for consumers:
Simple tip...dont use them
Products used:
Flight tickets
Hello Ravishankar! We’re genuinely sorry to see you displeased and regret the inconvenience that you had for the overcharging of your card, which was absolutely unintentional and due to a glitch in the system. Such an incident happens once in a blue moon. However, we are more than happy to have resolved the issue. The additional amount was refunded to you early in July. You acknowledged the receipt of the refund on July 26. The $45 cashback was credited to you through Zelle pay. We agree with you that our earlier response to you could have been better. Since your satisfaction is a milestone for us and your discontentment is a lesson for us, we will ensure your pleasant experience with us next time.
Gain trust and grow your business with customer reviews.
Hi John! Thank you for sharing your feedback about Indian Eagle. Looking forward to serving you again. Have a great day!