InkCartridges

I've been using InkCartridges.com for years. Recently, they mailed me a knockoff to the LD ink cartridges. The new knockoff ink cartridges faded in less than a month (See Pics). Return policy could not be more inconvenient so I didn't bother. Time to go to one of the competitors. I highly recommend finding a different ink supplier!

I was looking for ink for my Epson 7800 roll printer. One of the search returns was InkCartridges.com. After ordering on 12/20 I was contacted to be informed that the "items were not in stock and it would be 1-2 weeks to get them" I agreed and waited. No movement after 2 week in the order status. Tried to email, no response. Tried calling on 1/6. Incessant hold and them offered to leave a message. Was called back and put on hold several time by CSR who was "checking warehouse". Told still not in stock and could be another 1-2 weeks. Cancelled the order with CSR on phone. On 1/9 had not received confirmation of cancellation or notice of refund. Called again. On hold then left message, again. On return call CSR put me on hold again and finally came back to say cancellation was processing. On 1/10 the ink showed up. Cartridges are from Japan, made in Indonesia. Meanwhile I had ordered the ink on Amazon and am now trying to cancel before I end up with a double order.
Not using these guys ever again

I have purchased cartridges a couple of time for my Canon i9900. Occasionally a cartridge leaks from the beginning. Because the price is so low, I throw the cartridge away. This is better than buying OEM cartridges from the big box office supply stores. In the past year $50 covered my ink cost. For seven year before that, ink was costing $225 to $300 per year. Preventing leaking cartridges can be maximized by very gently handling them when they are installed!

They shipped my order partially. I don't really have a problem with order errors. They happen. But expecting a customer to pay to expedite the missing product? That's not a good customer service. They chose to take everything back (and pay for the shipping) than to expedite the missing part.

Very fast getting my order! We will continue to buy from site jabber! We also like the reasonable price that is charged!

I ordered a set of cartridges. Took two weeks to find they did not have them, and did not know when they would get them. So I called them, and was informed they would take 2-3 weeks to get a refund. I would be very cautious dealing with this company. Meanwhile I had to just go ahead and buy my cartridges from Staples. Don't have an hour to spend converting invoice to JPG, and their form will not accept a PDF

I have been buying samsung printer toners for our 620ND for the past year and paying $160 each. I found the same toners that work on the samsung for $74. I need 4 toners each time and that amounts to $300 savings every 2 months. I cannot believe how much we can be saving.

I purchased 4 ink cartridges or this company & only one of them worked in my HP printer 5200. So I did save anything it probably cost me more. Ever again will I purchase from this company!

Try calling you get put on hold then in line for a callback that takes hours if at all. Submit contact us form, they never even acknowledge it. Emailed serveral times, never responded. The worst! Toners don't last as long as they used to either.

I should have first read their very poor rating.
I was sent the wrong size ink. Customer Service refused to be accountable and refused to pay for return postage. The ink received is the wrong letters and numbers. I ordered online with the pop down identifying my printer info. Visa refunded us. I am notifying Atty General Customer Protection Bureau.

I wish I would have know about this earlier. The has lasted us awhile and I will continue to use this company. Keep up the great work!

I ordered from them. The boxes said toner. I opened three boxes. There was no toner inside. There were drums for brother printer in the box. The company doesn't want to take back open boxes. See below e mail from Jan at the company. He admits they used the wrong boxes
" Unfortunately, we will not be able to provide a return label if the package was not sent incorrectly, damaged or defective. Also, we're sorry about the indication on the box that says toner, we recently had a printing issue in the boxes that says toner outside but the inside item is drum"

Fast and efficient--could make it a little easier with way to many copiers listed. Great coupon offers. Much appreciated

I placed an order on 2-29-24 and still have not gotten my order. Have tried every way I can think of to reach someone for at least a tracking # or see if it was ever sent. All calls only get a recording with a promise to call back and emails go unanswered. I would not recommend using this company.

My last delivery included 3 instances of lying as to when the shipment would arrive. It was over a week late and I had to spend over $40 from local vendors to be able to continue printing for work. Wish I had seen their terrible reviews before I started using them.

Simply Ink is my one stop shop for all of my ink cartridge needs - and they last forever! I usually order a few to meet the $55 threshold for free shipping. Each time I have called their customer service they have been professional and knowledgable. They get an A++ in my book!

I ordered from inkcartridges.com for the first time last Sunday and paid $12.99 for a remanufactured HP 60 tricolor with no shipping charges or tax. They send USPS Priority Mail and it came 3 days later. They emailed an order confirmation and a shipping confirmation with a tracking number.

7/23/14 - I thought I would give an update. The cartridge I purchased was an "LD" cartridge. I've printed with it several times and it's better than any new HP cartridge I've ever used.

1/11/15 - New update. I ordered another cartridge on 11/24 for $17.99 (no shipping charge). On 11/25 my printer died. I emailed about what to do to return it and was told to simply write "Return to sender" and a return authorization number on the package and give it back to USPS. The package arrived at USPS in 11/26. We don't get packages at our address and I was able to get to USPS on 12/4. In the information on the website for returns it stated that a refund would be given 1 to 2 weeks after the package is received at Inkcartridges minus a $4.95 charge for shipping. The package didn't get there until 12/19 possibly because of the holidays. I think USPS returned it parcel post or first class. I received a credit on my account on 1/1. Considering Inkcartridges may have closed 1 to 2 days for Christmas and New Years weeks I think the refund was done in good time. They also refunded the total amount of $17.99. I know the original transaction was free shipping, but didn't know if that included returns.

Went to install the toner cartridge and the cartridge fell apart. Contact them for a refund/replacement and was told I installed incorrectly! Will NEVER PURCHASE FROM THEM AGAIN!

I received damaged product for 4 ink cartridges from this cheap reseller of a company. I emailed them and asked them what they needed to do a refund. They said, send a photo. I did. They replied they were sending me a refund. Then I threw the ink cartridges away. Then they sent another email later asking for photos of all four ink cartridges - After I had already received an email stating they would do the refund and I had thrown them away. I also contacted my credit card about reversing the charge. They contested it, after they already had proof the product was damaged. I hate these people. You should definitely buy from InkTechnologies.com instead. They are honest, have good customer service. I actually thought I was ordering from InkTechnologies again, but mistakenly got these pricks.

I purchased 3 color and 1 black ink cartridge from them. I had to go back and forth with emails and finally they sent me the color cartridges 2 in one shipment and 1 in the other, This was after 6 weeks and several emails. They then asked me if I wanted to get a refund for the black cartridge which I told them I will, It is now 8 weeks later and NO black ink cartridge and NO refund! I tried calling the 800 number and of course on hold forever! Seriously stay away from them. Like the saying goes..."Learn from my mistake". I disputed with Paypal and won the dispute.

They don't tell you when you order their refurbished ink that it will be outdated in two minutes. I've wasted too much money on what I thought was a good deal only to find out if it's too good to be true it usually is.

This company is poorly run, chaotic and undependable. If you are in a hurry to get new ink this is not the place for you.

I placed a $160 order 4 weeks ago. I needed the ink badly. When I finally received the package there were 3 cartridges missing. Contacting them is work. It took forever to be able to talk to someone about this. I was told this was a 'split' order and was assured the rest was on its way. I never received an email informing me about this split order. Nor have I received a tracking number for the missing 3 cartridges. Still waiting. I really hate to do this, but I may have to contact my bank to get a refund.

If I could give them lower than one star I would. You get what you pay for. Yes, they are cheaper than the others. But, they saved my credit card information in their system without my authorization and when I placed a subsequent order, they processed it through on my card tied to my business accounts instead of giving me the option to type in information on the card I wanted to use. They called it a "glitch" and said it is happening to multiple customers and they don't know why. Their support people said they were cancelling the transaction and placed another order on the card I wanted to use. The original order was not cancelled and once both orders went through on both cards they refused to refund the money to either. They have employees working from home that took my credit card information, reading the card numbers out load while their "family" was present. My bank contacted them for a refund and they refused them as well, so my bank froze my account. It's been a week and still they refuse to process a refund on either card, saying they cannot because my account is frozen. Finally, after days of no return phone calls and talking to supervisors that process to fix the issue, they have agreed to "mail" me a refund which will go out by regular mail in 7-14 days. They received double payment on the order 5 days ago. They refuse to use overnight mail despite the fact that they took funds from my checking account with no authorization. You get what you pay for. They are cheap, but there is a reason why. Their customer service is literally the worst I've ever seen in a business. Your credit card information is not secure, and I've had to shut down two cards due to what I consider as fraud. They've done everything to avoid returning my funds to me and they don't care. Very upprofessional.