• IObit

IObit

Overview

IObit has a rating of 2.04 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. IObit ranks 467th among Software Other sites.

  • Service
    7
  • Value
    8
  • Returns
    4
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
See all photos
How would you rate IObit?
Top Positive Review

“Have been loving it for years”

Joseph R.
2/7/22

I started with the Advanced System Care program several years ago. First the free version which cleared a problem on my then Windows 7 PC that no other could fix. Fast forward to the past 3 years, I have purchase the entire suite of six IObit programs. It has never corrupted or harmed any part of my PCs (I use it on 5 PCs). The suite package of programs work very well together. The rare occasion when I emailed customer support, they have been wonderful and always made things right and quickly. I don't understand how my experience can be so good yet there are those negative posts. Therefore I have to be suspicious of those negative posts. MY ONLY CONCERN is, to my understanding, IObit is based in Hong Kong. Now that HK has been seized by China, I don't know if I can trust the software. Presently I am also testing Bitdefender for that reason.

Top Critical Review

“Annoying”

James D.
1/13/22

I think the program works... probably, but the constant up-selling and ads get very old. If you download their program, they will spam the crap out of your computer. I am a paid member for 6 years or so... its getting to the point where Im going to cancel its so bad. I go to their website, click on online feedback to give them, feedback, and their is no option to do that. Just forums and FAQs. Also when they spam your computer, they make it sound very scary with things like (YOU ARE EXPOSED). Ridiculous if you ask me and a company that may say anything to get your business.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user paulm5287
1 review
0 helpful votes
January 16th, 2024

I used to be a paying customer for many years, until they embedded bundleware into the program with the ITop rubbish that you cannot remove, you can select not to install it, but it still shows up on the performance monitor and has annoying popups in the system tray that can also NOT be disabled, essentially making this program worse than the annoying malware you are trying to protect your pc from. I would never recommend this program anymore. I avoid it like the plague

Products used:
Advanced system care Ultimate

Service
Value
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or submit a request from the Feedback entrance on the program, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Thumbnail of user bramm12
1 review
2 helpful votes
January 21st, 2020

I downloaded a trial to the advanced system care pro for 3 computers. When I tried to cancel auto-renew online, it could not find my order.

I called Support and was answered by a gruff sounding guy who insisted the only way to do this would be to allow him access to my PC. Being a former tech and having a brain, I knew this was bull$#*!. When I said no, he quickly transferred me to someone else.

This person took my info down and guaranteed I would not be charged. We shall see. I paid with Paypal (pending as it was a trial) so I have protection if I do get charged.

Thumbnail of user iobits
IObit S. – IObit Rep

Hi Bram,

This is IObit Support Team.

Sorry for the inconvenience. The phone service is provided by our partner. They only provide free service of installing and activating IObit products. Can you please let us know the number you've called?

And please let us know the code information via support@iobit.com, so we can cancel the auto-renew feature for you.

Thank you for your time.

Thumbnail of user jamesd3292
1 review
2 helpful votes
January 13th, 2022

I think the program works... probably, but the constant up-selling and ads get very old. If you download their program, they will spam the crap out of your computer. I am a paid member for 6 years or so... its getting to the point where Im going to cancel its so bad. I go to their website, click on online feedback to give them, feedback, and their is no option to do that. Just forums and FAQs. Also when they spam your computer, they make it sound very scary with things like (YOU ARE EXPOSED). Ridiculous if you ask me and a company that may say anything to get your business.

Tip for consumers:
Look elsewhere and compare.

Products used:
Advanced system care, Driver booster, Defrag

Service
Value
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi there, sorry for the inconvenience. Your feedback on the promotion and products has been recorded, we will forward it to the related team. We will keep improving our products and services. You can always contact us via support@iobit.com. Thank you for your support.

Thumbnail of user paulp2093
1 review
2 helpful votes
January 25th, 2023
Verified purchase

I have used iobit Advanced System Care Ultimate products for 5 years now but last year was the final year. You do get a little bit of improvement in your PC but nothing significant. I mainly used it for general clean up of my business systems but I got fed up with their advertising pop up in my PC. They keep trying to upsell you things you dont need. Not sure why I should see this many pop up every day even though I paid for the most expensive package and renewed my licenses every year. The pop up is very annoying and there is no way to disable it, unless you disable the entire iobit software. Overall very sad that they keep upselling you junk programs like driver booster for $20 or password manager and so on. At this this point I am certain that they dont care about their customers. The point is to sell and sell and sell and it doesnt matter how much they annoy their loyal customers. So just simply dont buy this software.

Tip for consumers:
Just dont use it if you care about pop up ads and spam advertising.

Products used:
I have used iobit Advanced System Care Ultimate products for 5 years now but last year was the final year. You do get a little bit of improvement in your PC but nothing significant. I mainly used it for general clean up of my business systems but I got fed up with their advertising pop up in my PC. They keep trying to upsell you things you dont need. Not sure why I should see this many pop up every day even though I paid for the most expensive package and renewed my licenses every year. The pop up is very annoying and there is no way to disable it, unless you disable the entire iobit software.

Service
Value
Returns
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi Paul,
Sorry for the inconvenience. Your feedback on the pop-ups has been recorded, will forward it to the product team and marketing team.
We will keep improving the products and services. Hope you can give it a try in the future.

Thumbnail of user istvns
1 review
1 helpful vote
March 2nd, 2021

It shows unwanted pop-ups trying to upsell or sell the publishers other products. Even during gameplay!
NO! Stop it!
It has $#*! user experience/GUI design. Overrides standard Windows controls. Opening the app to change settings on a mixed multi monitor setup (4k+FHD) can place the window outside of visible range, outside of any monitor and it has no Move, Size options accessible from the windows taskbar. Closing and opening it does not move the window inside visible area. So it stays inaccessible to the user.
The engine might be good, but the UX is just horrible.
Do not recommend.

Tip for consumers:
disable ads if you can before starting a game

Products used:
Malware fighter

Value
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi,

This is IObit Support Team.

Sorry for the inconvenience. We have forwarded your feedback to our product team.

We will keep improving our product and service.

Thanks for your understanding.

Thumbnail of user keitho204
1 review
0 helpful votes
June 25th, 2022

Never ever install anythign from this company. It IS a virus. It corrupts your windows installation, and when you remove it using the uninstall, it leaves its advertising junk behind. This is in hidden system directories. They have overwritten the windows files, so if you remove their adverts, your windows fails to start / restore. The solution is the reinstall windows to get rid ot this software.

Thumbnail of user iobits
IObit S. – IObit Rep

Hi there,
Sorry for the inconvenience.
You can uninstall IObit products via Control Panel. It should be completely uninstalled. Are there still any of our products on your computer? Could you please let us know the ads you've mentioned? So we can investigate the issue.
Please kindly contact us via support@iobit.com. We will reply in 24 hours.
Thank you for your time.

Thumbnail of user ahmedk93
1 review
1 helpful vote
April 5th, 2021

The products they advertise do not work as promoted or marketed. They will do more harm to your computer in the long run than any good.
They use predatory practices and once they have possession of your credit card details they will charge you over and over again. The moment you purchase from them, they auto subscribe you by default. And no there is no way to turn it off, they will cleverly conceal it from you.
They provide no refunds, and once they have charged your card the only solution is for you to cancel your credit card and have your issuer issue a new one.
Their products are filled with lots of nasty malware, and are extremely intrusive. Please stay away. If you see any positive reviews written about them, be certain that its members of their team posting them to try and save face and create false good will. The market is filled with other Software to meet your needs. If you value the digits in your bank account, then KEEP YOUR CREDIT CARD FAR AWAY!

Products used:
Several different software which were offered together in two different bundles

Service
Value
Returns
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi Ahmed, sorry for the inconvenience.
All your orders on our site is protected by our 60-day money-back guarantee.
Please kindly contact us via support@iobit.com to let us know your order information, we will stop the auto-renew feature for you.
Thank you for your time.

Thumbnail of user briand123
8 reviews
22 helpful votes
December 4th, 2016

Down loaded their software seems to be working and only charged what I expected

Thumbnail of user charlesr1746
2 reviews
1 helpful vote
August 4th, 2022

These crooks will steal your money, make unauthorized auto payments then disappear. You have no recourse with them. None.

Tip for consumers:
Don't get involved.

Products used:
System software

Service
Value
Returns
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi there, sorry for the inconvenience. If you don't need an auto-renewal order, please feel free to let us know via support@iobit.com. We will arrange to refund you asap. Thank you.

Thumbnail of user jeffreyk572
2 reviews
1 helpful vote
September 10th, 2021

IObit provides partial services and mandates multiple additional payments to obtain advertised service.

Tip for consumers:
DO NOT BUY FROM IOBIT!

Products used:
Advanced System Care

Service
Value
Returns
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Dear customer,

This is IObit Support Team.

Sorry for any inconvenience. Could you please let us know more about your concern?

After buy a license code, you need to use it to activate PRO version.

What features you can't use after you buy the PRO version of our product? Please let us know more details.

Please feel free to send a feedback to us via support@iobit.com, we will reply in 24 hours.

Thank you for yoru time.

Thumbnail of user ibaranykov
1 review
0 helpful votes
August 30th, 2022

I used paid Advansed Ultimate for several years. When I uninstalled it, it was very difficult to repare windows to turn back defender and get rid of their advertising. But it catched viruses time to time for years, thats true. Their advertising turned me away.

Service
Value
Quality
Thumbnail of user iobits
IObit S. – IObit Rep

Hi there,
Thank you for your feedback.
Sorry for the bad experience. We will keep improving our products and service. Hope you can give it a try in the future.
Thank you for your support.

Thumbnail of user fuckyoui
1 review
3 helpful votes
June 16th, 2019

They use predatory practices and they force you to auto-renew I tried to cancel my subscription on my computer by opening driverbooster and I also declined auto-renewal on their website and I'm being charged again and they refuse to give my money back after they refuse to let me cancel the auto-renewal this company will steal your money and the programs are malicious be very careful using anything from iobit their company is a bunch of thieves

Thumbnail of user iobits
IObit S. – IObit Rep

Dear Customer,

Sorry for the inconvenience.

We will send notification emails of auto-renew at least 7 days before the payment is charged. So customers can cancel auto-renew feature through the notification emails.

Please contact us via support@iobit.com, so we can deal with the issue you're facing.

Thank you for your time.

Thumbnail of user dzuly
3 reviews
8 helpful votes
August 17th, 2015

ASC Ultimate and ASC has my PC go bonkers. First my complain was on IOBit Start Menu 8 that locks my PC in just Win7 style Menu and cannt get back to modern UI.(a few months back) Then this ASC Ultimate/ASC also made my modern UI Win10 inaccessible again, only stuck in normal screen mode. So I uninstall but still again like in my previous experience still not able to access my Modern Ui and the Windows Store will not run. Lucy that I made an "image" backup while it was still OK so I restored and got everything back to normalbut without the ASC Ultimate/ASC. Looking around for other apps. But honestly the options for ASC is great if you want to risk not being able to access Win Store and Modern UI.

Thumbnail of user jamesf2966
1 review
0 helpful votes
March 29th, 2022

ONLINE ORDER - PAYMENT DETAILS (PAYMENT RECEIPT)
I was using some of their free services so I decided to do the Upgrades. The 1st on work but the rest would not download. I would suggest they send you disks instead of a download at their website. I went to the Website instead of the download they tried to sell me what I bought. I would rather do a negative review instead of waisting my time trying to do a download that will not download.

Website: https://www.iobit.com
Order reference no.: *******
Payment method: Visa/MasterCard
Date/time: 2021-12-21 00:21:34
Order General Total: 8.99 USD

Product name: IObit Software Updater 4 PRO (1 Year, 1 PC)- Exclusive

Product code: R4ETRG1EI0_COPY2
Quantity: 1
Price/unit: 49.94 USD
Taxes (VAT): 0.00 USD
Discount: 40.95 USD
Promotion name: Get 82% OFF Now
Total: 8.99 USD

Order subtotal: 8.99 USD
Shipping fees: 0.00 USD
Global discount: 40.95 USD
Order total: 8.99 USD

Thumbnail of user iobits
IObit S. – IObit Rep

Hi there,

Sorry for the inconvenience. We've resent the code and steps to you. Please check your email.

1. Please download the latest IObit Software Updater here.

https://cdn.iobit.com/dl/iobit-software-updater-setup.exe

Please note you will download the free version only. Please follow the next step to activate the PRO version with the license code.

2. Click the Enter code link at the bottom right of the main screen, and enter your code to activate the PRO version.

You can also refer to the following link to see how to register for the program:

https://www.iobit.com/en/hotquestions-isu.php

If you need further help, please feel free to contact us via support@iobit.com

Thumbnail of user josephr1607
1 review
4 helpful votes
February 7th, 2022

I started with the Advanced System Care program several years ago. First the free version which cleared a problem on my then Windows 7 PC that no other could fix. Fast forward to the past 3 years, I have purchase the entire suite of six IObit programs. It has never corrupted or harmed any part of my PCs (I use it on 5 PCs). The suite package of programs work very well together. The rare occasion when I emailed customer support, they have been wonderful and always made things right and quickly. I don't understand how my experience can be so good yet there are those negative posts. Therefore I have to be suspicious of those negative posts. MY ONLY CONCERN is, to my understanding, IObit is based in Hong Kong. Now that HK has been seized by China, I don't know if I can trust the software. Presently I am also testing Bitdefender for that reason.

Tip for consumers:
Try them. Free version is good but worth the purchase.

Products used:
Six of the programs offered by IObit.

Thumbnail of user johnb567
2 reviews
15 helpful votes
March 16th, 2016

Your customer service thru Avangate is a scam! Why sould a respected company with a respected product such as Iobit subject their customers to such malicious and dishonest people? IObit, are you listening and reading these reviews?

Thumbnail of user mariettam29
23 reviews
13 helpful votes
May 24th, 2023

So far, I've used IObit Advanced System Care, Software Updater, Driver Booster, Smart Defrag and Uninstaller and have no complaints whatsoever! They all do an excellent job, and I use the free versions, so it's possible the paid ones work even better, but for now I'm more than satisfied with these, and I highly recommend them.

Thumbnail of user bobv5
7 reviews
17 helpful votes
July 27th, 2014

Waste of money.

Instead of speeding up it slow you down.

Very time consuming and high pressure to upgrade.

Thumbnail of user jerryg24
3 reviews
11 helpful votes
November 20th, 2013

I researched this site and found other negative (and frightening) comments about Iobit.com and their software ("Advanced SystemCare") harboring a "TrialPay.com" scam. There are too many comments to dismiss as frivolous.
My own experience is enough to keep me far away from this site: One of their pages displays a glowing post about Advanced SystemCare, quoting from Cnet.com. When I checked, the quotation was from THEIR OWN software description provided to Cnet!

Thumbnail of user willisc14
1 review
1 helpful vote
August 19th, 2015

Good news! IObit Start Menu 8 has released the new version 2.3. With the advanced settings, now we can open win10 start menu when we clicking start button or just pressing Windows key. Cheers.
The download link on CNET:
http://download.cnet.com/Start-Menu-8/3000-2072_4-*******.html?tag=main;pop

Thumbnail of user michaelk85
1 review
10 helpful votes
March 8th, 2015

To whom it may concern

There was a time that I thought iObit was the best software ever created! Not only did I love it and used it in all of my computers, both personal as well as Business, but what more I highly recommended it to everyone.

It really pains me to say that I now regard Iobit as the company and software to stay clear of, at all costs!

Number 1 Instead of being in the open up with full non-deceitful transparency, you chose to nickel-dime your customers with one, after another update/upgrade of single-segment add-ons, that after a while it had my head spinning as to what was what, and what was included
Number 2 You have loaded your software with one after another Pop-Up about updates/upgrades of non-essential bloat ware, with no way of turning them off and on top of it, you have taken over system registries such as the native defrag, and once iobit is uninstalled theres virtually no way to recover it.
Number 3 Even your uninstall function is deceptive since it leaves behind your annoying pop-ups, corrupted registries,

Too bad that you are so short-sighted, that you do not recognize you have now annoyed, antagonized, and angered good loyal customers such as myself.

Please take my name off your e-mail list The least you can do is respect my wishes and my privacy.

Michael Kasdaglis, Dcsw

PS After I tried to email you through your provide feedback link Gosh, it does not work http://www.iobit.com/onlinefeedback.php

Thumbnail of user ianm11
140 reviews
749 helpful votes
September 27th, 2011

IOBit engages in fraudulent behavior and has stolen Malwarebytes Intellectual Property - therefore I recommend keeping away from all it's downloads. Malwarebytes released a statement about this which can be found here: https://forums.malwarebytes.org//index.php?showtopic=2968.

Thumbnail of user marilynnm14
2 reviews
4 helpful votes
April 8th, 2019

My husband and I have subscribed to protect both of our computers and cell phones, and have been VERY happy with their products. While prices range from free (limited protection) and upwards, this company and it's customer service is certainly a step above. They have a 24 hour Customer Service Hot Line and their agents are always polite and helpful. Highly recommend to anyone looking for top computer security services!

Thumbnail of user williamm115
1 review
4 helpful votes
November 21st, 2014

I dunno if you are into maintaining your own pc/laptop, Microsoft, Linux or
Mac but I found the freely free with the option for pro@ $14.95 per one
Copy on one machine for a year with tech support and community forums a
Bargain and the maker and title saved my laptop from dying two days ago when
Microsoft and Toshiba could not do anything at all.

www.iobit.com and advanced systemcare 8 and associated other partial ware
But free software for personal use and worthy of a bookmark or favorite in
Times of fixing anything computer software related that is Microsoft related
And is the top download everywhere round the world but mainly in the usa and
Europe.

I'm sorry, I write a lot LOL

W. K. Mahler
http://www.mahlers.com

Before it needs further proof:

Iobit oughta team up with Microsoft for windows 10

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Thumbnail of user iobits
IObit S.
Typically does not respond to reviews

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