Ionos

Absolutely the worst company in existence I highly recommend you stay as far away as possible i have bin charged 9 times for a single transaction totaling over $200 and everytime i call they hang up or transfer mr and then hang up i recommend anything other then them can't believe this is a real company at this point im going to have to change my banking information as I can't even close the account because they have to do so but they just keep hanging up so disgusting there customer service

First of all their customer service is absolutely atrocious! Most of them have no idea what they are talking about. You get transfered multiple times for one simple question. They will NEVER transfer you to a supervisor even if your issue isn't resolved. Emails go down A LOT. Just don't do it. We eventually went to GoDaddy. They are slightly more expensive but worth every penny. Every person I have spoken with there is helpful and they obviously know what they are talking about. Seems like GoDaddy hires educated people and IONOS just hires people right off the street.

Basically, I have been trying to cancel services with them for a couple months now. Knowing the renewal time was coming up I canceled everything online yet I was still billed after this. I called to cancel and get my refund - was told it would happen, it didn't. 2 weeks later I call again explaining what is going on and they hang up on me.

Everything is so manual with Ionos. A simple cancellation requires you to call them/request a call back. My customer service rep, Alexcil Pilares was extremely rude and dismissive to me when I enquired about a pending charge, butting in while I was explaining the situation. There's much better out there than Ionos.

I switched to an unlimited plan and my website is full of problems. Pictures disappear off my website. My website goes down about every 3 weeks. The tech always tell me I've made changes and that is not true. The phone call with the tech is always about 1 hour long. The worst company. I don't understand how they are rated #3. Ionos is TERRIBLE

Thought the monthly bill being charged was for a different service. When we realized we were paying for a service we didn't use, I contacted them. It took several calls to get it canceled. One of their reps told me our website would not work without their service which was not true as we didn't even use their service. The charge was for so long Ionos would have had to update our credit card information without our approval. Reimbursed us for 3 months. Will try to get the balance reversed on the credit card.

Avoid at all cost!

Company only gives a days notice for renewal of hosting plan at increased price every year. A day is not enough time to move files out and they count on this. To retrieve files after expiration not only do you pay the increased price but also a reactivation fee. How is this not considered corporate extortion? They need to be investigated by the consumer protection agencies!

These are scammers who will continue to harass you for years and set collectors on you even after you close your account/contract. Be careful, stay away from these scammers!

I've used 1and1 for the last several years and have not encountered any major problems except for a service outage that lasted several days a few years ago.
On the downside, their tech support appears to be outsourced to India. Some of the techies are impossible to understand and some are quite stupid. On the other hand, I haven't needed much in the way of tech support due to the problem-free nature of their service.
My sites are relatively low traffic, so I don't know how 1and1 is for sites with heavy traffic.
All in all and knowing what I do now, I probably would use a different service if I were just starting out but, as things are going OK now, I'm not likely to switch.

Almost a week later and I still do not have a functional hosting package.
Their support staff don't have a clue what they're doing, and their ridiculous dashboard has no logic behind its design whatsoever. It's almost impossible to find what you're looking for.
I have had multiple online chats with their support staff, and was assured that AutoSSL would be free, but when I try to activate it, they try to upsell expensive SSL certificates instead.
And now they're removed the live chat option from their support page with the only contact option a UK phone number.
There are also no visible email addresses on their site.
What sort of hosting company allows contact only via phone?
I cannot emphasise just how incompetent and useless these people are.
With other hosts, my hosting package has always been up and running within minutes of registering, besides the obvious delay of DNS propagation, but with Ionos, a week later I still have nothing usable.

For your own sanity:
Avoid. This. Company. At. All. Costs.

My husband and I opened a £10 a month contract with Ionos last May. I was to pay for small extras for
Google or something. My husband was paying £10 a month for the contract. But they attempt to take his money as well.was told that these extra's were not part of the contract and could be cancelled
At any time. Firstly I have cancelled them several times and then they put them back up and try and charge me. 3 invoices and one of them for £24 which I would never have agreed to because it would take a while to populate the website. You cancel them and then they want you to ring them. And when you try and ring them you can't get through which is why we cancelled with them in the first place. There is no telephone support. You can't get through. My advice to anyone is take it to Action Fraud. I have cancelled my card twice and they just pick it back up. I have already registered this with Action Fraud and they are waiting for confirmation that they do it again. They knew they had done wrong and refunded everything. These people
Must be desperate. I am instructing my bank to dispute them if they are not cancelled / refunded. This is cyber crime at its worst. Don't touch them with a bargepole.

For what I use 1and1 for, it has worked very well and priced fairly.

I use it for domain registration only. Can register and have a domain active in minutes, it seems. Their prices are about the best I've seen consistently, without odd add-ons later. With the domain you get one one free email address which I forward all to my recipient email acct.

Based on my experience it seems they intentionally do not warn you when your Cc is going to expire and hope you fail to renew. Then they immediately shut down your domain and force you to buy your domain name back at an exorbitant price. In my opinion this company and it's business practices are nothing but an unethical scam. Customer service is non-existent. They will not take Cc payment over the phone. They forced me to pay the $7 renewal with a WIRE TRANSFER! Really? Then after wiring the money, they still refused to re-activate my account saying they had deleted it due to the ONE DAY PAST DUE of a $7 bill because the date on my Cc had expired! AVOID AT ALL COST!

I made the mistake of trying their service out for a year, on 2021, because of a coupon I had, worst experience I've had with any web hosting company. When I canceled the service they adamantly confirmed the cancellation, on a 2/2022, and sent me on my merry way but Nooo…They proceeded to charge me over $200 for the contract again, on 2/2023, and it took me many days of calls back and fort to get it cancelled and refunded *partially*. Now I'm making this review to warn anyone else thinking of getting any service from our dear scammer at IONOS. This 2/2024 they proceeded to charge me again for some "security service" and a domain, according to them I "forgot" to cancel last year. I have the cancellation invoice btw. Somehow they managed to get my credit card detail even though I removed that card from my account. Now they are telling me there is no way to cancel this auto renewal domain, which is bullcrap. I am back at it again having to spend a week calling them to close my account for good. NEVER AGAIN.

When you sign up for service they will include things listed as "free". When it comes time to renew a year later your bill shoots up an additional $40 for a domain because of the previous "free" stuff they tacked on. They are extremely predatory in their emails and threaten to send you to collections. They will call you multiple times to try and sell you services but will never call you to discuss the bill with the extra charges. You can even go to your account and cancel the contract with the extra things, but they never approve it and it sits as pending.

Tacked on multiple services I didn't want, overcharged multiple times, and billed for months at a time. Ridiculous business!

Stuff is always broken
Domain corruption
Staff is clueless
Its overpriced
Misleading
Offers stuff and then takes it away
Very slow
Horrible ux

I called in and spoke wth Michael (called in Tuesday, Jan 30,2024 at 6 pm Pacific Standard Time) and was on the phone for 1 hour and 18 minutes. I can tell you that Michael was absolutely useless in answering any questions. He cannot explain was SSL certificates. All he can say is that it makes the website more "secure"... but not telling you how. Then Michael is always trying to upsell you... again not caring about the client's need, but maybe only to fulfill his own quota. Then I was chatting via text on the ionos.com website with Breza T. I had to ask there times where to go and make a complaint. I finally got an answer after I said their name will be on the complaints message that I sent in. I've been with the company since 2002 (when it was 1and1.com)... that's 22 years ago. I have seen the company do well, but with the incompetent staff they have hired now, I find it a terrible company to deal with. I hope ionos.com can do better and get rid of useless staff as those staff aren't helping the company, rather they harm the company a lot. Cause now I'm thinking of moving to another company.

Purchased IONOS web hosting for a company website. Chose this host because our company has used it previously for other projects. Purchased the "Web Hosting Plus" package for a low - medium traffic website. As someone who has hosted with other companies, the experience here is lacking and it turns out that it's going to yield higher costs in the long run. For example, you can't use a 3rd party SSL certificate so you have to buy one from IONOS, even if you've already paid for one elsewhere. The free wildcard SSL that came with the package I purchased can't be used unless I use their nameservers. I'm not interested in using their nameservers for a variety of reasons. Everything here is an upsell, and they even employ "scare tactics" to aid in this. "There have been 34 attempted attacks on your website already. Buy our security scan blah blah blah" Totally fake, considering this is a dev site with a brand new domain with zero SERPs history behind it. Should have just gone through some extra steps internally to use a different web host. Would have saved money, time, and effort in the long run.

They called me offering a service, I declined. They then added the service to my account anyway and I called them to cancel it as soon as I saw it was added to my account. I then check back 3 months later to see I was being charged for the same service I already called to cancel. I got an email saying that they were forwarding my claim to collections because I didn't pay the service I never agreed to… Stay away from these dirty scammers, they are willing to screw you over for two monthly payments then to keep your other services business. I have moved all of my domains to NameCheap and have had a much better experience.

I have never had so many issues with their servers! They are partnered with Sitelock,,,, now all my sites get injected. If my files on your server and they are basic HTML why are they getting shutdown. No help... just want more money to FIX? The problem YOUR SERVERS created. I had to delete my websites. Their hidrive doesn't restore the site as was sold to me you have to manual upload. DO YOU HAve new ownership? WHAT Happened to your customer service? IONOS IS GOING DOWNHILL...

I help small businesses with their web presence. I have been an IONOS customer for more than 10 years and I have to say I am highly disappointed in the MyWebsite Now Plus package. To date I have ordered four packages for various web projects and to date NONE OF THEM WERE SUCCESSFUL. The technical support - wait what technical support - it doesn't exist, they can't even size a font, have very basic knowledge and always promise to call you back and don't. Just a glorified customer service rep trying to sell you more products than helping you solve your problems. They only have 23 templates, yes 23 (WIX has 900+ templates). I have complained so much about their support, website options and lack of follow-up that I've decided to move all my clients to another provider. They state "No Fuss WordPress" and they are right, don't call them to fuss about the lack of service just deal with it. I called about a technical issue on their part and four days later I still don't have an answer accept, we have escalated the issue to technical support, "wait I thought I called technical support." Only to be told they escalated the problem to someone who they can't call directly, can't tell me the hours of operation or don't know when or if I will receive a call back. The current site is stuck on the website template, after working four hours to create my site and they can't seem to fix it. So save your self the headache, financial cost and as I've told EVERY sales rep that calls me...fix my problem first before you call me about buying more of your crappy service. If I could give them a -5 rating I would as I didn't even want to give them a 1 star rating that was too much! I hope this review helps you.

IONOS advertises a money back guarantee. Don't take out a subscription, you'll never see your money again. They won't send you your money back. This is a criminal enterprise. Angelika