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    IPhoneUnlock.Zone

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Trustpilot
3.2 / 5
Corporate Values

Overview

IPhoneUnlock.Zone has a consumer rating of 4.5 stars from 454 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with IPhoneUnlock.Zone most frequently mention customer service, business days and long time. IPhoneUnlock.Zone ranks 6th among Unlocked Phones sites.

  • Service
    32
  • Value
    27
  • Shipping
    14
  • Returns
    14
  • Quality
    25

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 56.3%
Positive
9
Neutral
0
Negative
7
View ratings trends
16
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What reviewers want you to know

Positive highlights

  • I am extremely please with the customer service that was offered.

Critical highlights

No critical highlights yet

How would you rate IPhoneUnlock.Zone?
Top Positive Review

“Excellent”

Frido H.
4/16/21

Very good support from the agent responsible for my case. He quickly explained me everything. He is very experienced and he immediately suggested to me the best way to unlock my iPhone 12. I also have received an email with the full status of my iPhone and a link with my online report. Thank you.

See positive reviews
Top Critical Review

“Don't work, it's a fake”

Florin B.
10/15/20

I wait for hours and nothing happened, it's another fraud., I want refund, attention to everybody, don't pay here...

See critical reviews

Reviews (454)

Rating

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Reviews that mention popular keywords

customer service (33)
florinb12
1 review
6 helpful votes
October 15th, 2020

I wait for hours and nothing happened, it's another fraud., I want refund, attention to everybody, don't pay here...

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Florin.

Please get in touch with us to locate your order and update you. Can you please send us your transaction ID and IMEI number in private and solve this as soon as possible?

Thank you.

allenm162
1 review
1 helpful vote
June 12th, 2020
• Updated review

I am still waiting for responses. I had someone reach out to me after my review. They stated they needed more time. Against my better judgement I agreed. I gave them another couple of weeks. Still nothing. I have now requested a full refund 3 times and have not gotten 1 response back. Please learn from my mistake and stay far away.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Allen. We are very sorry for this whole delay. The service was not successful, so we immediately provided you a full refund. It should be visible now, since the whole procedure through PayPal is almost instant. We are very sorry for this delay, but it seems that the service went OFFLINE. If it is ok with you, we can send you an update when the service can get online.

Stay Far Away
May 7th, 2020
• Previous review

We paid for 2 separate services from them. The first that was only 19.99 was done very quickly and to our satisfaction. Then we requested the second service that was 199.00 feeling good about it. Then it began. We were told it could take up to 45 days to complete. When I reached out to customer service after 30 days for an update I was basically told if you bother us it could take longer. No well over 45 days and nothing has been done. They have now stopped responding to my customer service inquiries and are ghosting me. Do yourself a favor and stay away. I will be requesting a full refund for all services and hope I do not have to take it further than that.

basitb
1 review
2 helpful votes
November 12th, 2019

I have requested for unbarring request for o2 uk iPhone 7 plus
And they had said it'll take about 2-12 days my ticket number is 217436 which i am also unable to open as they didn't asked for any credentials to view the status, and now is 12th day but no reply from support after the day i Paid.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Basit. From what I can see, an agent already contacted you and you agreed to wait for a few more days. If you do not want to wait anymore, we can start the refunding procedure. As always, we offer full money back if we cannot offer what we advertise :D

dejanm22
1 review
0 helpful votes
December 13th, 2021

Don't waste your time and money. Paid for vip service and never got help, only spam mails. Avoid ie.

Service
Value
Shipping
Returns
Quality
spencerp50
1 review
0 helpful votes
August 28th, 2021

I paid a week ago and received a confirmation email. Waited a few days and received no information about how to remove my iPhone from the blacklist. Sent a follow-up email 4 days ago asking how long it takes and still no response. Pretty sure I've been scammed.

Edit: Just saw the response from them on my review here. Sent the transaction ID. I will update this based on how things go.

Tip for consumers:
Don't, it's a scam

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Spencer. Sorry for this delay. Can you please send us your Transaction ID to locate your order and give you an update about the status of your order? We will sort this out as soon as possible!

moe17
1 review
0 helpful votes
April 13th, 2021

MDM unlock service but only give me information about what in my hand but no benefit for your information device still no work

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Mo. We do not offer MDM unlock services. However, please send me your IMEI and Transaction ID to verify your transaction and locate it.

lend49
1 review
0 helpful votes
November 27th, 2021

Paid, but so far no report and phone still locked. It's either get the phone unlocked or a complete refund even paid for the VIP services.

Service
mikes3539
1 review
0 helpful votes
January 18th, 2022

I paid twice to have my iPhone 12 Pro unblacklisted and I've been waiting a week do not I repeat do not give these scam artest your money and report them to the bbb for fraud like I did

Service
Returns
Quality
joshf128
1 review
2 helpful votes
May 29th, 2020

There idea of a guarantee blacklist removal service is the obvious locate owner of phone and get them to call provider they don't offer
Any real solutions and are a scam don't not recommend

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Josh. In which service you are reffering to? We do not have a blacklist removal service as a general service. First we need to check the IMEI number of your device, identify what is wrong with it and then propose you an available and working service. Please send us your transaction ID to locate your order and give you an update.

fridoh1
1 review
1 helpful vote
April 16th, 2021

Very good support from the agent responsible for my case. He quickly explained me everything. He is very experienced and he immediately suggested to me the best way to unlock my iPhone 12. I also have received an email with the full status of my iPhone and a link with my online report. Thank you.

Tip for consumers:
I suggest waiting for their agent to contact you with a better explanation of the results. Do not rush ordering an unlocking service. Let the experts help you!

Products used:
The service title is "iPhone IMEI Unlock Check"

Service
Value
Shipping
Returns
Quality
iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Thank you Frido for your nice words! You can share your personalized IMEI Report with anyone you want and use it as an IMEI status certificate as well. If you have any questions, we are here to assist you.

vijaya19
1 review
1 helpful vote
July 19th, 2020

I have paid for thier service on 09jul2020 and yet no update from them, i have received only a receipt but no ohetr contact or call, even after i have raised three complaints in their website, still no update and their customer service is sleeping over all my complaint. Please don't waste your money on trusting them.

My Transaction ID: 2LW47154XJ256862N and my email *******@yahoo.co.in

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hey there. From what I can see, we already send you a follow up. The cheap Straight Talk USA Unlock service is no longer available as we explained you. The price increased, which was the reason of this rejection. You can either upgrade to the more expensive one (Just pay the difference) or of course you can request a full refund. Both options on the table for you! (By the way, I didn't see any replies from you to the ticket that was opened for your order, maybe you opened a different one, which confused and delayed the whole communication process).

dmitryr14
1 review
1 helpful vote
April 12th, 2021

It's another fraud! The service couldn't unlock my phone. I can take that. But the worst thing is that I'm waiting for a refund more than 2 months. And nobody is answering my emails.

UPD. After my review the problem was solved almost immediately!
Thank you!

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Dmitry. I am really sorry about this. Let me fix this as soon as possible for you. I only need your IMEI or Transaction ID to verify your transaction with us, and also locate it, in order to be able to see why this have happened! You can send them with a message here, and I will do my research immediately.

crystalp87
1 review
0 helpful votes
August 14th, 2019

Not happy about this would like a refund click this by mistake and now i'm getting charged and no replys back

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Crystal. Can you please send us your Transaction ID to locate your order? Our IMEI Check services are Instant, so after your order we immediately send you a full report to your email address. Anyhow, send us your Transaction ID in private to locate your order and verify that you are one of our customers.

starm190
1 review
1 helpful vote
October 19th, 2020

Paid but have yet to get any info about my order at all got 3 emails saying i paid that is all no link to my order no info of any kind

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Star.

Please get in touch with us to locate your order and update you. Can you please send us your transaction ID and IMEI number in private and solve this as soon as possible?

Thank you.

beatb2
1 review
0 helpful votes
December 2nd, 2021

All referrals to this site/service stated that: "You will get a compiled list of ALL of the original owners of your device, including the contact info, so you can request that they unlock the device." That is COMPLETE GARBAGE! The information that i paid $$ for is literally LESS than you will retrieve yourself by plugging your locked device into an application like 3utools. I was literally sent a 12-15 line formatted info sheet that told me:
What Kind of Device It is
What The serial number is
What date it was manufactured
When it was sold
That the device is LOCKED (duh)
The device is LOST (Really?)

Then tries to sell you a program through their site claiming to be able to unlock the device. Like i would trust them any further after being lied to about the capabilities of their site. HOGWASH... Please save your $$ and go buy a license for $40 to 3utools. It will read literally ANY ipad/iphone/watch... whatever and will give you a DETAILED REPORT of data that is WAY MORE than you would ever need, but also the software provides IPSW links, Jailbreak tools and more. THIS SERVICE HERE IS A RIPOFF! My 2 cents!

Tip for consumers:
DONT..... Go locate a real service!

Products used:
Imei information lookup

Service
Value
Quality
mistym62
1 review
0 helpful votes
September 2nd, 2019
• Updated review

They just tried to report me as writing a fake review and my order ID as invalid. Wow, talk about salty! TERRIBLE CUSTOMER SERVICE!

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Misty. From the Transaction ID that you provided us, I found that we already provided you 3 emails with the full report of your iPhone. We send them to you 20 days ago to the email address that you provided us to our ordering form. Also, we replied to your question 18 days ago. I am not sure why you posted such a negative review and you feel unsatisfied by our services, since we instantly send you the report that you ordered and we also replied to your question through our ticketing platform...

Awful!
August 18th, 2019
• Previous review

Having trouble as services were not provided and no one from customer service will answer me. DO NOT FALL FOR THIS! Save your money it's not worth it. There are other services that actually care about customer service!

dangeloc2
1 review
6 helpful votes
April 20th, 2019

My process is professional so far thanks! I enjoyed the honesty from you guys really do. To many scammers going around way to much these days

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Thanx Dangelo. If you have any questions about your order, we are 1 message away! Again, thank you for sharing your experience with us here!

ivonnet
1 review
25 helpful votes
September 12th, 2018
• Updated review

After a long wait i can assure that this webpage is a scam that just takes your money and walks away with it! I requested the unlock to be "prioritised" and guess what? Nothing happened! I requested a refund, and still nothing happened. Their service just keeps getting worse, now the log says that there has been a response from their side 5 hours ago when the last message is the one i sent 12 days ago! I hope this helps anyone considering ordering an unlock from them

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Ivonne. I cannot locate the order you made with that image. Please send us your Transaction ID and if for any reason the service was not provided to you, of course we will provide you a full refund. Once I locate it, it will a matter of minutes to sort this out.

Still hoping this is not a scam
August 21st, 2018
• Previous review

So after the very upsetting email i sent to their customer service, they replied me with a nonsense email:

This is Angelica from the IMEI Support Team.

Your IMEI number was verified on our IMEI server and is now being processed.

We are giving our best to get your iPhone unlocked as soon as possible, but please note:
Due to the nature of our service, we cannot guarantee an exact completion date, but based on our experience in the past few weeks, this is what we expect:

Estimated delivery time frame: within 5 - 12 business days

They are very slow to respond to my messages and its been now day 8 out of the 12 days they gave me as estimated time, but they keep giving me a new estimated time everytime they have an update like "we have received your order, wait 5-10 days" then "we now know what carrier it is and will try to get it unlocked, wait 5-10 days" and later "we have found that this imei is blacklisted, wait another 5-12 days"

Waste of time and money
August 14th, 2018
• Previous review

You guys are ridiculous! What kind of service is this?!
OF COURSE IT'S BLACKLISTED! THAT IS WHY I PAID FOR YOUR SERVICES!
It doesn't take more than 2 minutes to check the IMEI and know that is blacklisted, and on the very first step to order your services you also have us choose between a clean and locked imei so why does it take more than 2 weeks to get this response from you?

Now you're telling me that you can't provide a service that you are advertising and that i paid for?

I am aware that i paid to get this IMEI unlocked to use overseas NOT Unblacklisted.

I overpaid to get notified that my phone is blacklisted. I expected a much more professional and faster service, i just wasted time and money on your website!

fredyn2
1 review
15 helpful votes
October 11th, 2018

Buy a network unlock service, where they tell me that if you can not unlock the iphone they give me back the money and until now they have not done it, they are using paypal to cheat, I contacted them but I have not had any answer... I already received the money refund, remember to unblock the network Straight talk is difficult to unblock, to IPhoneUnlock. Zone I recommend you return the money without having to ask, thank you

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Fredy. We never leave a question answered! Please send us your PayPal Transaction ID to locate your order and verify that you are one of our customers. Once we receive it and locate your order will provide you an update of your order status.

franciscop46
2 reviews
19 helpful votes
November 1st, 2018

Absolutely no contact since the initial order confirmation 20 days ago. All attempts I've made to contact them since have gone unanswered. Yet another scam, avoid at all costs.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Francisco. Can you please send us your Transaction ID to verify your order and give you an update about your order's status? There was an issue to our ticketing platform which caused some delays to our replies, but everything is back to normal for the past 24 hours. We are catching up with everyone.

bledexd
1 review
1 helpful vote
May 26th, 2019

My issue haven't resolve yet even they insisted that my iphone 8+ is successfully taken out from the telco blacklist. I had to sent the phone to the apple service centre as they said it could be a faulty hardware in which I found out the imei is still under telco blacklist! Resolve or refund! Simple right?

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Bledex. Please provide us the Transaction ID of your order and the IMEI number to locate your order and give you an update. Will we run all available Blacklist checks to verify its status. If our service failed, of course we will fully refund your payment! But, we always recheck the IMEI numbers before informing our customers about their status.

xic2
1 review
16 helpful votes
October 22nd, 2018

I have waited three weeks since I paid them. Phone is still locked. There's no update whatsoever. I tried to email them and of course there's no response. Pay someone else.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Xi C. Can you please provide us the PayPal Transaction ID of your order to locate it and give you an update? An agent will reply within 1 hour after you send us your Transaction ID (The Unlock completions or rejections are being sent to everyone automatically, which is weird that you didn't received any updates).

jodieh37
1 review
13 helpful votes
June 24th, 2018

I felt like I had to write something positive but actually, Ive paid money out for something that I knew already, the phone is blacklisted and now they want more money to sort it out! Not happy!

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hey Jodie. It is always great to have satisfied customers! We are very happy that we Unlocked your iPhone, so you can use it with any network you want! Enjoy your unlocked iPhone :D If you have any questions, you can always reach us through here or through our ticketing platform :D

magarantt
1 review
20 helpful votes
July 14th, 2018

I bought their service thinking that my iPhone will get unlocked but to my disapointment they did not unlock. They say that they will only get in touch with your carrier and ask to unlock. Which I felt was just a well plotted scam. They replied after few days saying that my phone could not be unlocked because I have unpaid bills. Duh? I know that I have unpaid bills thats why I chose their service to unlock it.
Now it been like a month that they haven't replied to my messages. Please do not choose this service if you have un paid bills but if you want to know info about your phone which you already know then please go ahead and throw away your money.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Magarant. Please send us your Transaction ID to verify that you are a customer, locate your order and send you an update. We have separate services for CLEAN and NOT CLEAN devices, so you might have picked the wrong service. Anyhow, we will sort this out once you send us your transaction ID.

mandyl42
1 review
15 helpful votes
July 4th, 2018

This website gives you information about your iPhone, but does not unlock it. The website name is called iPhoneUnlock. Zone, but does not unlock your iPhone. The representative Angelica has still not answered my question on the financial issues of my iPhone and it has already been over a week. To sum it up, this is a scam.

iphoneunlockz
iPhoneUnlock Z. – IPhoneUnlock.Zone Rep

Hello Mandy. Please send us your transaction ID in private to locate your order and give you an update. We do unlock iPhones and in this service we include a full iPhone IMEI Check report, which is the reason that we have send it to you. We need to be 100% certain of the status of an iPhone before starting the SIM-Lock removal request procedure. If your iPhone has unpaid bills, it might delay the whole unlocking procedure, but in spite of that, the SIM-Lock deactivation procedure has already started. Again, please send your Transaction ID to verify and locate your order. Thank you.

Q&A (702)

Answer:

Thank you all for your answers: D The only way for now to remove the iCloud Lock from an iDevice is through the Original owner. We have a service that can find all available iCloud Contact Information of your iPhone, so you can communicate with him/her and negotiate the iCloud Unlock of this device. You can order one from the following link: https://www.iphoneunlock.zone/icloud-contact-information-service/

By iPhoneUnlock Z., Customer Support
See more answers (7)
Answer:

Hello Nikhil. Can you please send us your transaction ID in private to locate your order and give you an update?

By iPhoneUnlock Z., Customer Support
Answer:

Can I have your transaction ID and IMEI number so we can trace your order from our system and provide you an update? Thank you.

By iPhoneUnlock Z., Customer Support
Answer:

Hey Luliia. If this iPhone has an iCloud Lock (And it is reported as Lost/Stolen), then only the original owner can remove the iCloud Lock. If you want only to remove the Network Lock of your iPhone, then this is more than possible, but after the unlock you will not be able to use it inside the country that it is blacklisted! Go to our Order Form, respond to the 4 questions that we implemented, and based on your replies, you will be proposed the right service for unlocking your iPhone!

By iPhoneUnlock Z., Customer Support
Answer:

Hey Shannon. We cannot wipe her Apple ID, but we can find the Apple ID (Which will be her e-mail), so she can use the "FORGOT MY PASSWORD" feature. That will wipe her password and ask her to create a new one. This means that she should remember the password of her e-mail though, which I hope she does remember it :D Send us an e-mail through our Contact Us form, and an agent will assist you!

By iPhoneUnlock Z., Customer Support
Answer:

Hello Kazim. Tony and Taneese are both correct. The best thing to do before ordering ANY unlocking service (Network or iCloud), is to make a full IMEI Check. That way you will know all the information of your iPhone, and you can determine what service you will have to use and IF there is a service that can help you. Now, since your iPhone is iCloud Locked and also reported as LOST, then only the original owner can remove the iCloud Activation Screen (iCloud Lock). From our end, we can provide you all the Contact Information of the original owner, so you can reach him/her out and ask him/her to remove the iCloud Lock from your iPhone! (Thank you Tony and Taneese for helping out Kazim!).

By iPhoneUnlock Z., Customer Support
See more answers (4)
Answer:

Hello Sarah. There is a solution for blocked T-Mobile USA iPhones, but we need to make a more deep check on the Block status of that device in order to be 100% sure for the solution. I suggest using our IMEI Unlock Check first and then one of our agents will inform you which service is ideal for your device. If you are 100% sure of your iPhone's status and you do not want a check from us, you can go to the following link and order a T-Mobile USA IMEI Unlock service for your iPhone: https://www.iphoneunlock.zone/iphone-unlocking-solutions/

By iPhoneUnlock Z., Customer Support
See more answers (2)
Answer:

Hey Gianluca. If your iPhone is Locked by Vodafone UK, then there is a solution to this. However, if your iPhone is Blacklisted by Vodafone UK, then there are no services that can CLEAN it. Do you have a full iPhone IMEI Check report to send us, so we can quickly identify what the problem is?

By iPhoneUnlock Z., Customer Support
See more answers (2)
Answer:

Hello Hailey. Have you made an order? The completion time depends on the service that you purchased (We have to ALL product's description the estimated delivery time). If you made an order, please send us in private the transaction ID to locate your order and give you an update.

By iPhoneUnlock Z., Customer Support
See more answers (2)
Answer:

Unblacklist service for Vodafone UK is not yet available at the moment.

By iPhoneUnlock Z., Customer Support
See more answers (2)

Can’t see your question? Ask to get answers from the IPhoneUnlock.Zone staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

iPhoneUnlock.Zone specializes on iPhone Unlock solutions. We can handle all iPhone Lock situations, such as SIM-Locked iPhones, various Mobile Network support, fixing Blacklisted (Lost/Stolen/Fraud) issues, providing legal solutions for iCloud Locked iPhone and we offer SIM-Lock Deactivation request services.

We are able to analyse the full history of your iPhone, gather all available information that will help us to determine the best possible solution, and we apply them to your iPhone.

Our brand new service "SIM-Lock Deactivation request service" is able to identify the Lock Carrier, Blacklist, Contract & Financial status of your iPhone, generate a Formal SIM-Lock Deactivation request template and send this request to your Lock Carrier.

Our solutions are Legal, Safe, Secure and Permanent.

Business History

Everybody on the iPhoneUnlock.Zone team has been working with Apple devices, and especially iPhones, for a very long time. During our many years of experience dealing with iPhones, we understood that people's main problem is a Locked, Blacklisted or iCloud Locked iPhone.

This gave us the idea to use our expertise and knowledge, and help people not only to avoid purchasing a NON-usable iPhone, but also help them to fix any issue their iPhone has.

iPhoneUnlock.Zone's team is able to locate and offer legitimate, guaranteed and safe solutions for ANY iPhone issue.

All our recommendations and services are 100% tested, working and approved (Only Legal Solutions are being offered).

We are inside the iPhone Fix/Repair industry for a very long time, and we definitely know what we are doing :D

Company Representative

iphoneunlockz
iPhoneUnlock Z.
Customer Support
Typically responds within 2 days
Over 10 years of experience on iPhones. Topics that I have worked on: iPhone Troubleshooting, iOS Troubleshooting, iOS restoring/updating, iPhone Lock Removal, iPhone Blacklist Removal, iPhone iCloud Removal, iPhone IMEI Checking (Through GSX), Network Unlock Policies expert, Daily Communication with Mobile Networks (For Network Lock Removal Requests), Finding iCloud ID/Apple ID, and much more.

How do I know I can trust these reviews about IPhoneUnlock.Zone?

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