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    iPower

Ratings On Other Platforms

Trustpilot
2.5 / 5
Corporate Values

Overview

iPower has a consumer rating of 2.66 stars from 64 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about iPower most frequently mention phone number problems.iPower ranks 42nd among Solar sites.

  • Service
    34
  • Value
    32
  • Shipping
    31
  • Returns
    28
  • Quality
    30
Positive reviews (last 12 months): 31.4%
Positive
11
Neutral
0
Negative
24
View ratings trends
14
See all photos
How would you rate iPower?
Top Positive Review

“Well Done and Run”

A K.
9/5/21

Well done and a big thank you to the team from iPower Ideas for the very smooth installation of my Solar system. The whole process went well and was always there to answer any queries or concerns. This was a big PLUS. The installer was professional and the premises was left tidy after work completion. I will certainly recommend iPower Ideas to my family, Friends and neighbours who have already expressed an interest to go Solar. Keep Up the great work, good to know a reputable company like yourselves is still out there!

See positive reviews
Top Critical Review

“Scam company be careful”

Simon J.
1/7/22

I spent $1111. 00 on solar panels and batteries still waiting 3 months later. I checked out the reviews on the page and everything looked in order but when I checked for reviews online outside of their web page the stories are all similar they do not post out major purchases then you spend the next 6 months chasing down your products it seems to be multiple sites offering same items and giving out the same excuses please do not buy from them

See critical reviews

Reviews (64)

Rating

Timeframe

Other

phillipr288
1 review
0 helpful votes
May 24th, 2022

I brought new batteries on the 21/3/2022 and it is now 25/5/2022 still no batteries as I only have solar power. The company does not answer your emails all ways we will get back to you what I load off $#*! don't get ripped. Not worth the hassle. All I can say cancel my fuc.ing order and I'll go some were else more reliable.

markm4019
1 review
0 helpful votes
March 7th, 2022
Verified purchase

Bought a chair September 2021. They keep sending me same email saying it's on its way and will be 65 days. No response They are a scam company. Do not use them.

Tip for consumers:
THEY ARE A SCAM COMPANY

Products used:
Massage chair

Service
Value
Shipping
Returns
Quality
simonj130
1 review
0 helpful votes
January 7th, 2022
Verified purchase

I spent $1111. 00 on solar panels and batteries still waiting 3 months later. I checked out the reviews on the page and everything looked in order but when I checked for reviews online outside of their web page the stories are all similar they do not post out major purchases then you spend the next 6 months chasing down your products it seems to be multiple sites offering same items and giving out the same excuses please do not buy from them

Tip for consumers:
Stay away go to eBay and get PayPal protection

Products used:
None they did not deliver

Service
Value
Shipping
Returns
Quality
ashisha32
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Ordered electric massage chair from these bloody scammer. Paid $300 but never hear from them. It's been 2 month never receive delivery. This is greatest fraud ever.

Service
Value
Shipping
Returns
Quality
markr2474
3 reviews
5 helpful votes
May 14th, 2022

May 2022: I was with iPower for MANY years. I saw that my credit card was charged $17.99 and called asap to to see that is was for one of the url's that I no longer use so I cancelled. Months later I call them and ask why can't I get into my account? They said because I stopped payment to cancel the url. I asked customer service to let me see my account to understand what is going on. These $#*!s wanted $17.99 + $10 or $15 for me to access and account I had with them for many years. What a POS company. GO ELSEWHERE

Tip for consumers:
iPower has the worst customer service

Service
Value
christopherf748
1 review
1 helpful vote
May 6th, 2022

No phone number, no tracking, no address one sentence emails, if they responded. I spent $8000. 00 of products and nothing has arrived after four months

Service
Value
Shipping
Returns
Quality
cherylew8
1 review
0 helpful votes
April 12th, 2022

Payed for e bike about 12/02/22, so far no sign of e bike, has e bike been sent yet? Would u ph me at *******310@ let me know whats going on, my bank statement shows money has been with drawn to your account cheers roger w

Tip for consumers:
this company has no ph no which means no good old fashion sorting out of problems

Products used:
nothing

Service
chrisw1941
1 review
0 helpful votes
January 23rd, 2022

This business is a pain in the arse to deal with. They Sent the wrong led lamp and they are impossible to get in contact with. They drop ship so be prepared to wait for your item to come from China. And that's if they send you the correct stuff in the first place! Stay well away from ipower because you'll most likely lose your money!

Tip for consumers:
Don't use ipower

Service
Value
Shipping
Returns
Quality
chrisk1654
1 review
0 helpful votes
January 18th, 2022
Verified purchase

They've stolen over a thousand dollars from me. Don't get sucked in by their lies. They won't send you what you've paid for.

Tip for consumers:
That they are thieving scammers.

Service
Value
Shipping
Returns
Quality
kingp37
1 review
0 helpful votes
February 13th, 2022

Caution, very bad, not honest. Very very slow, not responding at all, very bad quality.be careful with those people.

Tip for consumers:
be careful.

Products used:
very bad , not honest

Service
Value
Shipping
Returns
Quality
luked150
1 review
0 helpful votes
December 16th, 2021

Incredibly impressed with the professional efficiency and customer service provided by this company.
Navigating through the endless options for solar power installation can be incredibly daunting. After having read other positive reviews I decided to go ahead with this company. From the very first phone call, right through to installation, my experience with them was of utmost satisfaction. The whole process was quick, efficient and hassle free with a very short waiting time ( around 2 weeks). The team that installed the system were also very respectful, professional and efficient in their work.

Products used:
Solar

Service
Value
Quality
nadiam116
1 review
3 helpful votes
June 30th, 2021
Verified purchase

This company is a big scam- they are not answering your questions - I purchased a blue ebike for $1100 and they sent the wrong colour when I emailed them they said the blue one is much cheaper! I don't care if it is much cheaper, I wanted a blue one! There is no red version of that bike on their website! They are a big scam- it has been more than a month I am talking with them and still no solid answer for sending the proper item.

Tip for consumers:
DONT USE THIS SITE

Products used:
ebike

Service
Value
Shipping
Returns
Quality
nadiah66
1 review
3 helpful votes
October 6th, 2021

I have been trying to return a bike that was unsuitable to this company for more than 2 weeks. They refuse to give me an address to return it to (though they have an Australian address on their website) and are charging about $200 to return it plus freight. I have been emailing with them to try and get a resolution but they are vague and refuse to help. Don't purchase from this company, there are much more reputable businesses out there that aren't a scam.

beryls25
1 review
4 helpful votes
September 25th, 2021
Verified purchase

We purchased 2 x ebikes totalling $2000 on 30 July. Received the wrong bikes (both), not even the same design as what we ordered, were told the bikes we got are more expensive that the ones we ordered. DON'T CARE - just want what we ordered, they wont refund our money or send us the bikes we ordered and collect the ones we definitely don't want. They don't respond to our emails now - Definitely reporting them to higher authorities.

Tip for consumers:
Don't buy from them

Products used:
Nothing yet - because the wrong bikes are still in their boxes and we don't have the ones we ordered.
They should be shut down.

Service
Value
Shipping
Returns
Quality
ispyf
1 review
0 helpful votes
September 2nd, 2021

Covert stint was run internally gave power a go and delivered and operated spot on
Placed the spy gadget easily enough out of site

jamess3912
1 review
5 helpful votes
November 18th, 2020

No phone number, no tracking, no address one sentence emails, if they responded.

3 months to get a battery after hassling them no stop and it turned up broken so didn't accept delivery.

DO NOT USE!

Reported to my bank.

lloyds134
1 review
0 helpful votes
December 16th, 2021

Waiting 45 days for a solar panel, cannot supply any eta or tracking details, this company is a scam, avoid at all costs

Tip for consumers:
ipower and power distributors are not interested in assisting, total scam site

Products used:
not received

Service
Value
Shipping
trevorl110
1 review
3 helpful votes
September 24th, 2021
Verified purchase

Don't buy anything from these people, the whole business is a scam which sends rubbish, no tracking details, no money back. 135 A/H battery was 1/3 weight of similar battery. 1/2 the order never arrived.
SCAM SCAM SCAM

Tip for consumers:
Do not use iPower.Energy as products are rubbish and took 3 months to receive. Return policy requires you pay to return but return address is not valid, therefore no refund. SCAM SCAM SCAM

Products used:
None

Service
Value
Shipping
Returns
Quality
davep639
1 review
5 helpful votes
August 31st, 2021

I bought some of their '200ah' batteries which are not spec described on their website. That is because they are not selling what they are advertising. The batteries are less than half the size that they should be, weigh about a third of what they should, and when I tested them, rated just under a third of the amp hours advertised. Absolute scam and I should've known with that price. Don't be fooled or greedy, this will burn you. Have reported them to ACCC and NSW Fair Trading but seems they are still operating. They trade as a few different names, Maverick butteries, GS, overstocked.

tanyac293
1 review
4 helpful votes
September 29th, 2021

Absolutely disgusting company that scams their customers.
Got a lifetime to wait for your purchase? Then waste your money with this company you have come to the right place.
Want to write to the company to find out where your order is and get a 3 word response that doesn't answer your question? This is definitely the company for you!
Want to pay over $1000 to receive what you DIDN'T order and wonder where your real order is? Ipower is the place to buy!
Want to receive emails from their staff member James who is a complete IDIOT and by just reading his email responses you will lose IQ points? Then purchase from these scammers, because I can guarantee with 100% certainty you'll need to contact these idiots BUT you also won't get a straight answer from them!
Want to ask for a refund for a product and delivery that you have paid for? Of course ipower is the place to go... but you won't get your money back!

I highly recommend avoiding this company like the plague!

Tip for consumers:
Don't purchase from them!!

Products used:
Purchased a massage chair that is yet to arrive and can't get a straight answer from the person answering their emails

Service
Value
Shipping
Returns
billm1354
1 review
0 helpful votes
July 9th, 2021

IPower products are top of the line second to none fully wired up my caravan and the unit works like a dream

hiltonw7
1 review
5 helpful votes
February 10th, 2021

Sealed battery arrived leaking acid. No reply from website or phone. Do not recommend dealing with them

Tip for consumers:
That the site seems to be con

Products used:
None

Service
Value
Shipping
Quality
jonothanl
1 review
8 helpful votes
February 26th, 2021
Verified purchase

Ordered 200ah battery. Received unlabelled uncertified battery no larger than 50ah. No phone number listed to call and resolve this. No contact from seller.
SCAMMERS.

Tip for consumers:
Avoid ipower.energy

Products used:
None. Trying to return to sender.

Service
Value
Shipping
Returns
Quality
sonjam181
1 review
0 helpful votes
December 7th, 2021

I purchased a massage chair on September 5th. Still don't have it. I just get 1 line replies to my emails, no number to call no help, no support I am so upset. I bought it for my husband birthday 14th November, we are now nearing Christmas. I just want my money back I can't afford to waste it. How do they get away with this!

geoffd53
1 review
0 helpful votes
November 25th, 2021
Verified purchase

I received a used and incomplete LED corner lamp unit. When I asked for a replacement or refund, I received a sarcastic email telling me to return the box to China before a refund, with no details or address.

Tip for consumers:
Choose a different supplier

Products used:
LED corner light

Service
Shipping
Returns
Quality

Q&A (5)

Answer:

Top products quality and delivery runs my caravan like a dream

By Bill M.
See more answers (5)
Answer:

They have no phone number. Email is the way they communicate but they do not respond. They didn't even reply via email to NSW Fair Trading when being investigated.

By Dave P.
See more answers (3)
Answer:

Good pricing if a product that met my needs. I guess the old addage if its to good to be true applies here. I would never use or recommend this company again

By Hugh A.

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2.7
64 reviews
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