• IPTV Solution

IPTV Solution

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Overview

IPTV Solution has a rating of 2.36 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. IPTV Solution ranks 62nd among Video Game Accessories sites.

  • Service
    11
  • Value
    9
  • Shipping
    8
  • Returns
    5
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
8
See all photos

What reviewers want you to know

Positive highlights

  • J'ai recu tous mes appareils en moins de 3 jours et la connection fut très simple.

Critical highlights

No critical highlights yet

How would you rate IPTV Solution?
Top Positive Review

“Service Full HD! Service exceeds my expectations!”

Melissa V.
4/21/20

I'm more than satisfied with the quality of their products. My Sister and I ordered 3 box for our familly and our kids are so happy. They provided support during the process and delivery was within 3 days. The quality is full HD and exceeds my expectations. I recommend it to my friends

Top Critical Review

“Zero support after not shipping a box”

Jon A.
10/19/22

I would avoid this business at all costs. They shipped a box which wasn't delivered (did they actually deliver? Impossible to verify) and have ignore every attempt to reach out to find a solution. This company has 0 customer support and essentialy stole money from me with no recourse. I would recomment that everyone stay away from Diablo Pro Elite

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 jours (3)
Thumbnail of user jona329
1 review
2 helpful votes
October 19th, 2022

I would avoid this business at all costs. They shipped a box which wasn't delivered (did they actually deliver? Impossible to verify) and have ignore every attempt to reach out to find a solution. This company has 0 customer support and essentialy stole money from me with no recourse. I would recomment that everyone stay away from Diablo Pro Elite

Thumbnail of user bernardd91
1 review
4 helpful votes
February 20th, 2021

One point I needed a bit of help didn't really explain very well exactly how to do it it put me in a difficult position for two days after that resolve the problem myself I guess I've been bugging them away too much on the chat and I was mentioning how much I was not please since that moment they don't respond to me no more I even make a second payment for another month subscription and I don't think they going to open the valve so I could have it so basically they're stealing my money

Thumbnail of user deniso32
1 review
3 helpful votes
October 8th, 2020

Je n'écris pas de commentaires souvent sur ce genre de site mais on est tellement content avec notre nouvel equipement acheté chez iptv solution que je prend le temps d'écrire un commentaire. Je recommende leur service hors pair et leur produit a tous le monde. J'avais deja ma box mais ils m'ont fortement aider avec la connection et ils se sont meme brancher sur ma box via team viewer afin de m'aider a ajuster les parametres. Merci encore!

Thumbnail of user alp280
1 review
0 helpful votes
February 2nd, 2024
• Updated review

C est facile de se cacher et de dire n importe quand un client attend sa commande depuis 1 mois. Je ne dois pas etre le seul a s' etre fait prendre puisqu il ont pris le temps d'ecrire un message circulaire bidon supposant des problèmes courriers. Le seul message de leurs part sans fautes.

Service
Value
Shipping
Returns
Quality
Des voleurs
January 25th, 2024
• Previous review

Ne livre pas les commandes, ne repond pas aux courriels. Un service vraiment médiocre. Image qui fige à répétition rendant l' écoute impossible.
À éviter

Thumbnail of user rolandl72
1 review
6 helpful votes
February 16th, 2022

I made a first subscription for one month. It went very well. By renewing for six months ($125) by interac, the money was received by Iptv solution and the system no longer works. I sent 5 messages to be able to access the system and I received no response from Iptv solution. I filed a complaint with the Royal Canadian Mounted Police (RCMP).

Thumbnail of user fancya2
1 review
4 helpful votes
March 23rd, 2021

Have been subscribed to their service for over a year now, and it has been ok. But the customer service is absolutely horrible. Every time I use their online chat to tell them of the issues I am having, I always get the same answers, and even though I do exactly what they constantly tell me to do, the problems don't always get fixed and the people your chatting with are so $#*!ty and arrogant it is totally unprofessional and frustrating. Now my service has stopped working altogether since yesterday, I spent Hours on the chat with them, trying to fix the issue, they made me change my mac address and all the other usual banalities, and it still doesn't work! They stopped responding to me on the chat and I sent them an e-mail and they are not responding to that either! Thank goodness my subscriptions finishes in a week anyway and I will NEVER renew with them again. They are cheap but you get what you paid for! Avoid this Service at all costs and spare yourself hours of frustration.

Tip for consumers:
Stay far away from this site.

Products used:
IPTV service

Service
Value
Quality
Thumbnail of user yaminab2
1 review
0 helpful votes
December 13th, 2022

Après avoir acheter le Z10 pro auprès de IPTV solution.ca pour 225 $ et paye un abonnement de 07 mois de 125 $, j'ai contacté comme convenus l'agent sur le chat pour activation, son service était très lent j'ai du attendre pour 1 h, je lui ai fait la remarque, et figurer vous quoi? Il m'a insulté et bloque sur le chat et a refusé d'activer mon abonnement sur le box, après ca il m'a envoyé plusieurs email, avec d'autres insultes en affirmant que je vais rester bloquer et que je ne savais pas à qui j'ai à faire? Frustrer j'ai décide de porter plainte. Conseille faite jamais affaire avec cette boutique.

Service
Thumbnail of user robertg1165
1 review
23 helpful votes
December 25th, 2019

Je suis pleinement satisfait du service reçu par Iptv Solution. L'équipe est professionnel et m'ont conseillé des produits qui dépasse mes attentes. Ils sont toujours disponible pour aider quand le besoin se présente. Je le recommande à tous et j'ai déjà plusieurs amis et membre de ma famille qui sont des heureux clients. Ne pas vous fier aux ''fake'' commentaires de compétiteurs jaloux ci dessous. Je vous appuie IPTV SOLUTION.

Thumbnail of user diannac163
1 review
0 helpful votes
January 30th, 2024

Ordered a box on décembre 14 2023 and never received anything and when I Try to text them, no one ever answers! Lost 250$ with their con

Products used:
None

Service
Thumbnail of user micheld44
1 review
2 helpful votes
February 6th, 2020

Mauvais service après vente
J'ai commender une boite endroide que je n'ai jamais recus
Envoyer quelque email jamais eu de réponse
Après plusieurs discutions par chat sans réponse concrète, au dernier aucunes reponse de leur part
Ne faites pas affaire avec eux

Thumbnail of user randya441
1 review
0 helpful votes
April 12th, 2023

Tried to get support to set up and nothing was going the way it was supposed to. Support staff then called me a stupid fu** along with other things for not being able to set it up, real class. I went elsewhere and had it set up in minutes. Avoid these guys.

Tip for consumers:
Who needs the abuse

Products used:
None in the end luckily

Thumbnail of user carolinep71
1 review
3 helpful votes
December 12th, 2019

J'ai seulement mis un abonnement au panier, mais changé d'avis après m'être informée. Je n'ai donc jamais eu d'abonnement avec eux (heureusement). Le lendemain ils m'ont envoyé une demande de paiement Paypal que j'ai refusée et ils m'ont traité de "crisse de folle". Aucun respect des gens et aucun professionnalisme. Fuyez

Thumbnail of user jeant559
1 review
0 helpful votes
April 8th, 2023

Was with them for 3 years...just bought a new box with a new 14 month subsription because the old box was not working well. The new more expensive box is not working well. After 3 emails to fix the issue no answer. The new subsription show expired continuously. Hard to reach them for a chat...seems they avoid me...no telephone number to reach them. Please avoid the enterprise. Fast to tke your money, not fast to help you.

Service
Value
Shipping
Quality
Thumbnail of user michelp50
1 review
3 helpful votes
October 8th, 2020

Mon frère m'a référé ( il a aussi benéficie de 2 mois gratuit pour sa reference) et j'adore leur service, j'ai reçu ma box et Kayla m'a connecté en moins de 3 minutes... et que dire de la qualité de leur produits. Je peux enfin profiter tele HD avec 4500 chaines a moindre cout. Merci a toute l'équipe Iptv Solution.

Thumbnail of user danield1692
1 review
0 helpful votes
January 27th, 2022

Au début j'étais enchanté par la courtoisie du service à la clientèle (chat online), mais une fois mon paiement encaissé, j'ai vraiment eu de mauvaise relation avec le staff (chat). Que ce soit Loreley ou Kayla.

De plus, après avoir exprimé mon insatisfaction, ils ont annulé mon forfait avant sa date d'expiration sans remboursement, j'ai pourtant payé tout l'abonnement d'avance. Ma seule consolation, j'avais fait activé un abonnement un mois seulement afin de m'assurer de la qualité de leur service à la clientèle. Ce ne sont que des revendeurs et il n'ont rien à voir avec l'excellente qualité de Diablo Pro.

Je vous recommande donc de ne pas faire affaire avec eux. Il y a des dizaines et dizaines de revendeurs, faite un bon choix.

Daniel

Products used:
DIABLO pro et
IPguys

Thumbnail of user lillyf36
1 review
0 helpful votes
August 20th, 2022

J'ai envoyé 2 courriels afin d'obtenir du soutien technique.
Après plus d'une semaine, je n'ai jamais reçu de réponse.
Service à la clientèle inexistant.
Je ne recommande pas ce service.

Tip for consumers:
À éviter à tout prix!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christophel14
1 review
1 helpful vote
November 17th, 2021

Ils ne sont pas en mesure de personnalise leur service, ils ne font qu'envoyer des messages pré faits.

Thumbnail of user melissav208
1 review
7 helpful votes
April 21st, 2020

I'm more than satisfied with the quality of their products. My Sister and I ordered 3 box for our familly and our kids are so happy. They provided support during the process and delivery was within 3 days. The quality is full HD and exceeds my expectations. I recommend it to my friends

Thumbnail of user albertd142
5 reviews
5 helpful votes
December 10th, 2020

They are terrible

They are terrible.
I had a 1 year subscription.
In the beginning it was fine. But the it didn't work for 4-6 days. Ok, can happen.
Now it has been down for weeks, they don't aswer to mails. They just ignore you while I still have 6 months to go.
Don't give them your money...
Now I have switched to IPTV Pasa

Thumbnail of user patrickc497
1 review
1 helpful vote
April 3rd, 2020

Beaucoup de problèmes ces dernières semaines avec le service de télévision. Soit, ça ne démarre pas du tout, ou sinon pas d'image ou son. Rarement de guide horaire aussi. Je leur ai écrit un courriel demandant un soutien, je n'ai jamais eu de retour.

Thumbnail of user johns8097
1 review
3 helpful votes
February 13th, 2021

For my this or 4th time, subscribed for 1 month Nov. 13'20. Was Offered promo, pay extra abd get 4 months. Was acknowledged and account To be update. Should be To Mar. 12 early Feb. WAs Advised account To expire, which it did today. I sent several emails with copy/paste their confirmations. Not an Home at company! Will look elsewhere. Service satisfactory BUT some screen freeze, often no schedule info and Channel numbers often changing. Improvement needed. JRS

Thumbnail of user yolandel5
3 reviews
0 helpful votes
January 5th, 2022

I have been using IPTV Solution for more than 6 months now. Awesome programming choices. We get everything my girlfriend and I wanna watch. The prices are good and at times they run specials where you can add extra time for discounted prices!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yanickc
1 review
0 helpful votes
July 24th, 2022

Leur qualité d'image vraiment pas bonne j'ai commander et après une heure je demande un remboursement pas droit je me suis fait avoir…..

Service
Value
Shipping
Returns
Quality
Thumbnail of user cd297
1 review
2 helpful votes
March 22nd, 2020

I bought a subscription yesterday. They took the money an hour later but never provided me the additional information to make the channels work!

Tip for consumers:
Don't! Please don't! Go somewhere else.

Products used:
None at the moment. I'll give them 5 days to answer to my emails before I sue them and look somewhere else.

Thumbnail of user robertt3214
1 review
0 helpful votes
January 14th, 2023

They talk to you like you are a complete idiot, they assume that you are a professional in their domain, their explanations are incomplete.

Service
Value
Shipping
Returns
Quality

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