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italki has a rating of 2.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. italki ranks 68th among Language Learning sites.
This company does not typically respond to reviews
Do you want to learn a new language? Do you want to meet people in different cultures? This is a social network devoted specifically to languages. It really is a great community and its active.
Be aware that once you purchase italki.com credits they don't allow you to withdraw your money back. Very unfriendly customer service and quality of teachers varies greatly. There are plenty of other much better options.
Italki started charging GST to Australian users - goods and services tax - collected by businesses and then paid to the Australian Tax Office/Government. Italki does not have a registered ABN in Australia, so how are they paying this money to the Australian Government? Or are they pocketing the money? Hard working Australians are being ripped off. Other platforms do not charge the GST - there are other tutors.
Tip for consumers:
Warn Australians about the scam that iTalki is running.
Products used:
French Lessons - over 5 years of loyalty
Connecting language learners and teachers from around the world is a great idea. The company is shady though and has questionable business practices. I had a teacher not show up for a lesson but I was still charged. Also, if you have unused credits, they keep the money after a period of inactivity. I don't think that's legal. It's like buying a gift card, those never expire, why should my iTalki credits expire? You have to purchase them in blocks of $10, $20, etc. but the lessons cost off amounts so they always make a little more. All very shady.
Be aware that once you purchase italki.com credits they don't allow you to withdraw your money back. Very unfriendly customer service and quality of teachers varies greatly. There are plenty of other much better options.
Tip for consumers:
Buy only credits that you think you will use they don't allow you to withdraw your money back.
Products used:
Language learning classes
Do you want to learn a new language? Do you want to meet people in different cultures? This is a social network devoted specifically to languages. It really is a great community and its active.
Gain trust and grow your business with customer reviews.
Dear Marya,
I am sorry to hear that you've had a bad experience with one teacher. If the teacher didn't show up, you have the option to reschedule with the teacher or get a refund. In case an agreement can't be made, you can count on us to handle the dispute. All the lesson prices are set by individual teachers on their own and italki doesn't set any price. The italki credit do expire if you haven't login to your account in the past 12 months however you can contact us to reactivate it.
If you would like to discuss this further, feel free to contact us at servicemanager@italki.com
Best Regards,
Samuel