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Claim Your BusinessIvacy has a rating of 4.84 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ivacy most frequently mention customer service, best vpn, and support team. Ivacy ranks 1st among Vpn sites.
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Very impressed that when you have an issue, someone is actually there to help. Have dealt with Melanie and Theodore and they're phenomenal. Amongst the top 5 best customer service experiences I've received anywhere. VPN service is just as good. Consistently fast speeds and stable connections. Just waiting for kill switch feature to come to Mac OS now.
Not reliable or PROFESSIONAL Before i subscribed to the Ivacy 2 year program, i confirmed (Ivacy support team) that their VPN service works with Os Maverick. That was in July 2017, everything worked fine until recently. I get blocked by a Ivacy login window and cannot select different servers as before. Their response is to "manually" configure each time i want to change servers. Yes that is a get by solution but not the product i bought in July 2017. Ivacy now says that my OS is out of date and must upgrade. Not a viable solution because my older graphic programs wil not work with the newer OS's. Not a professional company, as soon i as i talked about a refund and not respecting their original engagement, TOTAL SILENCE. If you are a Mac user and happy with Os Maverick, stay away from Ivacy
Very impressed that when you have an issue, someone is actually there to help. Have dealt with Melanie and Theodore and they're phenomenal. Amongst the top 5 best customer service experiences I've received anywhere.
VPN service is just as good. Consistently fast speeds and stable connections. Just waiting for kill switch feature to come to Mac OS now.
This VPN at first disappointed me as the in built option to use "Netflix USA" did not work. After a few attempts I decided to ask for a refund, when a life saver called Theodore, gave me clear and helpful instructions on how to set my VPN up manually, and the restrictions on USA netflix were lifted. Thanks once again my friend.
I've had an issue with connecting to the netflix USA for a few days, and after speaking with a few executives/customer service people over at ivacy and not really getting anywhere (even though they were all trying there best and were all incredibly helpful) I finally had someone who could solve my issue within minutes! His name is THEODORE and he helped me so quick he deserves a raise! I have no issue no bad word to say about the help and advice he gave me, every part of his service was exceptional!
Thanks Theodore! You did a great job putting together the bits and pieces of information I had in order to find my account which was for some reason under a different address. Thanks for taking the time to get it all sorted out on the customer service side and going out of your way in letting me know when i could get my tech questions answered, It was awesome talking to you. I look forward to talking to you again.
When I first bought the program my laptop could not run it and I had to take hours of the customer suppport's time of them working on my problem and trying to find out what was wrong. They never gave up and kept doing everything they could while being very respectful and kind. Definitely the best customer support I have ever encountered and The VPN service is top-notch! There are a million features to customize your experience and you can change ip whenever is needed. If you are looking for a VPN I would 100% recommend Ivacy!
- A happy customer
I'm using Ivacy since a couple months now and i am very happy with it. It has some advanced features such as "split tunneling" i didn't quite get right at first but got sorted out right with the help of the online chat support (in this case, my support contact was THEODORE and has been of great help!). I'll recommend Ivacy to anyone interested in a good VPN solution.
I looked at several, actually more, VPN's before signing up with Ivacy. Already I am happy. I either made a mistake with my sign-in email address or my email was malfunctioning so I could't sign in. Theodore stayed with me for a very long period until the problem was resolved. A lot of patience and good advise. This is simply top notch service and easy to use VPN.
Not reliable or PROFESSIONAL
Before i subscribed to the Ivacy 2 year program, i confirmed (Ivacy support team) that their VPN service works with Os Maverick. That was in July 2017, everything worked fine until recently. I get blocked by a Ivacy login window and cannot select different servers as before. Their response is to "manually" configure each time i want to change servers. Yes that is a get by solution but not the product i bought in July 2017. Ivacy now says that my OS is out of date and must upgrade. Not a viable solution because my older graphic programs wil not work with the newer OS's. Not a professional company, as soon i as i talked about a refund and not respecting their original engagement, TOTAL SILENCE. If you are a Mac user and happy with Os Maverick, stay away from Ivacy
I had an issue where I wasn't able to login to the servers. I contacted the support and he (Theodore) told me that my email was too long, that's why it didn't work.
He made within a few minutes a new account (name) for me and solved my problem. Servers are stable and fast so far. It's also pretty cheap.
Thank you again for your help Theodore!
I was trying to instal ivacy on my mac os sierra... spend a lot of time till pop up the on line assistance Theodore though the ivacy web page and start to help me.
The help was jus great, detailed and patient... providing the correct answers till the very end... and the correct end letting the ivacy software works in perfect way.
Thanks guys from the ivacy assistance team!
I'm in china too like some other people here and this guy THEODORE saved my $#*! today man, he not only gave me a AMAZING DISCOUNTED price for one year subscription, but he even shown me some nice sites and teached me how to bypass some blocks we got here. So yeeeeeah am very happy, ivacy rules :D !
Theodore was most helpful in solving a technical issue I had with the connection, and in converting my monthly subscription to a 2-year subscription with minimal hassle.
Excellent VPN performance at very low cost.
Highly recommended!
I had the pleasure to chat with Theodore, he took my issue seriously and even changed some settings to get me back online sooner! This is what i call a brilliant service and I'm very thankful for his help!
Ivacy is my number one vpn supplier and i will always be loyal to this particular firm!
Thanks again Theodore!
Happy new year and best regards!
Lorenz
Great company and the support staff. They genuinely try to help fix the issues and answer their tickets promptly. The software is robust, however i did run into some issues with was fixed through their support systems. Not a fan of their Beta client but classic is decent. Just added another two years on my nearly ending year subscription. Great value for money.
What a pleasant experience to have been dealing with such a nice support team
And extremely helpful.
There are no better service on any other VPN site from My experience.
Thank You Ivacy!
Thank you Vlad
If this is support, i cant wait to try the product!
Thanks Carol... I had the pleasure to chat with Carol, she helped me very well It was awesome talking to you I look forward to talking to you again.
Sam
After using their service for 2 years Vladimir made me an offer: $40 for a "Lifetime subscription". I cannot say that their servers work 100% all the time.
I am using pptp connections and when i find a very loaded server i simply connect to the next one and problem is solved.
For me they are the best vpn provider.
I highly recommend them.
Great assistance offered to me by THEODORE today. I was a little stuck on getting my VPN to work but he made it run better then ever! Thank you Theodore and thank you IVACY!
I had troubles connecting to the Netflix US server and Theodore from Ivacy guided me through the process with an easy to follow 9-step guide. Fixed it in 2mins. Great service!
Theodore was AWESOME! I love his helpful and kind attitude, and his knowledge and patience with me! Best customer service I've had the pleasure of using. Thanks so much!
I've been struggling to get the best speed when using Ivacy. Now, I do understand that every VON slows down your internet connection, but even though I want to squeeze every bit of speed out of it;)
Been in touch with several helpdesk-chatters and they were all very helpful but I would like to mention especially Theodore. Due to whatever reason I get him quite often on the chat and I have to say that he's always very patient and helpful. So kudo's to the helpdesk and specially to Theodore. I know that I'm sometimes a nag, sorry for that my friend. Until who knows when..
I just got a great deal to run Ivacy for 2 years and the web site offers a chat box for real time help. I started chatting with THEODORE and he very quickly had me up and running by showing me how to download the app and install it, and then answered several questions about using it.
It seems very simple and so far very quick. Couldn't be happier.!
Much better throughput speed than the competing VPN solutions (which I used previously).
On the one rare occasion when there was a problem - support was quick and solved the problem.
Highly recommended solution due to reliability, technical features, performance and support.
They have great customer support that is always there to help. Speed is great and also stability. If you are looking for a stabile VPN Service at affordable price then look no further. A+++
Just perfect services always, quick response and very polite people working there:)
The service not stops ever for me
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