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IVECloud has a rating of 4.6 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVECloud most frequently mention support team, best price, and live chat. IVECloud ranks 60th among Web Hosting sites.
This company responds to reviews on average within 7 days
No critical highlights yet
Very easy to create a remote desktop setup on your local PC or Mobile device, unlike the free options from AWS and Oricle. Best price i have seen thus far for a VPS with great specs. Realy worthwhile. Thanks and Much appreciated.
I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.
Theo Goosen from IVECloud truly excels in providing technical support. He is professional, friendly, and extremely patient.
I moved my south african hosting from 1-grid.com to ivecloud.co.za due to lack of support provided. Theo not only helped me setup my websites again but he migrated every website i have. (20 sites in total!)
If you looking for a good team that actually helps you, try IVECloud.
Products used:
Platinum Web Hosting Plan
I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.
Dear Sivuyile M.,
Per our telephone conversation regarding this matter. The issue you encountered was due to a navigational challenge on the platform, which made it difficult for you to view the status of your hosting service.
Please rest assured that your website has been active since day one of your order. The issue was not due to any error on our part, but rather a misunderstanding on where to locate and view your active services.
To prevent any confusion in the future, I'd like to direct you to the specific section on our platform where you can view the status of your services. [https://ozone.ivecloud.co.za/clientarea.php?action=services]
If you have any further questions or need additional guidance navigating our platform, please do not hesitate to reach out. We're here to help ensure you have a smooth experience.
Thank you again for your patience and understanding in this matter. We look forward to continuing to serve you.
Best regards,
Donovan Van Der Merwe
Easiest set up by far, Prices are also really cheap.
I have not been a long time user to fully judge the experience but so far I have not had any issues.
Very easy to create a remote desktop setup on your local PC or Mobile device, unlike the free options from AWS and Oricle. Best price i have seen thus far for a VPS with great specs. Realy worthwhile. Thanks and Much appreciated.
Abdullah H.,
We greatly appreciate your 5-star review and are thrilled to hear that you've had a positive experience with our VPS offerings. We pride ourselves on making the setup process as straightforward as possible, and we're glad to know that you found it easy to create a remote desktop setup on your local PC and mobile device.
We're especially pleased to hear that you find our pricing to be the best you've seen thus far for VPS with the specs we offer. We strive to provide high-quality services at competitive prices, and your feedback reaffirms the value we strive to provide.
Your words of appreciation truly mean a lot to our team. We're committed to continue providing great services to wonderful customers like you.
Thank you again for your support, and please don't hesitate to reach out if you need anything in the future!
Best regards,
Donovan Van Der Merwe
I logged a call and had to escalate two times days later to get a response. Must admit, when I eventually got an answer, it was technically sound and on point.
Jaco,
We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.
We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.
We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.
Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.
Best regards,
Donovan Van Der Merwe
I had some enquiries about adding a domain. The process was well-explained to me, and viola!
Great customer experience.
Abraham M.,
Thank you for taking the time to share your positive experience with our online support. We're thrilled to hear that the domain addition process was clearly communicated to you, and that you found the experience seamless.
Your feedback reinforces our commitment to delivering top-notch customer service. It's moments like these that remind us why we do what we do.
Thank you for placing your trust in us. Should you have any more questions or need further assistance in the future, don't hesitate to reach out.
Best wishes,
Donovan Van Der Merwe
Everything is just great. It saves time. You don't have to run around with a bunch of people... nerves are in place.
David L.
It's pleasing to read that we are able to provide you with all the services you need under one roof!
Thank you for the review :)
FAst deploy, and fast refund when I found something is wrong on my side.
Yadon,
Thank you so much for your 5-star review! We are pleased to hear that you've had a positive experience with our deployment speed and refund process. Our goal is to ensure a seamless and responsive customer service experience, and it's encouraging to know we were able to meet that mark with you.
It's always unfortunate when something doesn't go as planned, but we're glad we could promptly address the situation and provide a swift refund.
Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our services.
Thank you once again for your kind words. If you ever have any other requirements or need assistance in the future, please do not hesitate to reach out. We're here to help!
Best regards,
Donovan Van Der Merwe
IVECloud has been our provider since the start of their business. We never looked back since. There pricing is excellent and they always provide great service.
Donovan takes pride in his work and always go the extra mile.
IVECloud is highly recommended and I am looking forward to a continued happy working relationship with IVE Cloud
Venessa B. Thank you for the review, we always encourage our customers to help us improve our imperfections.
When you want to get a good IT sharing and hosting solution, for a very good price, you found the right place.
Chris,
Thank you so much for your positive feedback and for giving us a 5-star review! We are thrilled to hear that you find our IT sharing and hosting solution to be worth it and cost-effective.
Our team works diligently to ensure we provide excellent services at competitive prices, and your review reaffirms the hard work we put in every day. It's customers like you that make our job wonderful. We're committed to providing the best experience possible and your feedback helps us do just that.
If you have any more needs or questions, please feel free to contact us at any time. We're here to help!
Thank you for choosing us and for your continued support.
Regards,
Donovan Van Der Merwe
The service was fast and efficient, and I will certainly recommend the company to friends and colleagues of mine to try it out for themselves.
Dear Vuyisa M.,
We are truly grateful for your positive feedback and the 5-star review! We are thrilled to hear about your excellent experience with our services and that you found them to be fast and efficient.
It's customers like you that inspire us to strive for excellence and deliver top-notch service. Your willingness to recommend us to your friends and colleagues is one of the highest compliments we can receive.
If you, your friends, or colleagues have any questions or need assistance in the future, please don't hesitate to reach out. Our team is always here to help 24/7!
Once again, thank you for your trust and support. We look forward to continuing to meet and exceed your expectations.
Best regards,
Donovan Van Der Merwe
Moved to their hosting due to pricing, claimed to have little knowledge about the issues I was having. When I contacted support the domain was unable to find the server and their recommendation was to reinstall Wordpress, it didn't work but they carried on pushing that fix.
Graham H.
We are sorry to hear our service did not work as expected, as a team, we will investigate the matter and implement a better solution.
That you for your honest feedback.
I lodged a ticket and the matter was resolved after hours within an hour.
Kruger E.,
Thank you for taking the time to share your experience with us. We're thrilled to hear that our support team was able to assist you promptly, even after normal business hours. We understand the importance of addressing issues quickly to ensure minimal disruption to your work, and your review reinforces our commitment to this service.
Please know that your satisfaction is our top priority and we're always here to help, whatever the hour. If you have any other concerns or questions in the future, don't hesitate to get in touch - we're here to support you!
Once again, thank you for your kind words. We look forward to continuing to provide you with the high level of support you expect and deserve.
Best regards,
Donovan Van Der Merwe
Always helpful when I have questions. They are ready to answer and give details for my queries.
Dear Fred J.,
Thank you so much for taking the time to share your experience with us. We strive to provide excellent customer support and we're thrilled to hear that our team has been able to assist you with your queries.
Our team is here to provide detailed information and answers to any questions you may have. We're grateful for your feedback, as it helps us to ensure we're meeting our customers' needs and expectations. We're always ready and willing to assist you, so please don't hesitate to reach out if you have more questions in the future.
Thank you once again for your kind words. Your satisfaction is our top priority and we look forward to serving you in the future!
Regards,
Donovan Van Der Merwe
IVE Cloud has been very professional and friendly in their supportive messages.
Their reseller Cpanel package is also top notch. Best decision made for my business to grow. I look forward to growing alongside them.
From the beginning they were very helpful and assistant. When a ticket is lodged they replied within the day.
Megan S. Thank you for the review, we always encourage our customers to help us improve our imperfections.
The ivecloud renewal process is well designed. The email reminder was well-written, in such a way that you know it's not spam, with options for one-click login. They don't try to sell you anything extra, just give you options to renew the service and move on with your life. Love the simplicity!
Products used:
Gold cPanel Hosting Plan
David L. Thank you for the review, we always encourage our customers to help us improve our imperfections.
From start to finish, registering and paying for the domain was great. Thanks!
Graham W.
We are pleased to hear that your experience was quick and easy!
As a team, we always looking for new ways to improve our service deliverance and user experience.
Good service I had with the agents and they helped me very kindly. :)
AJ v.
Thank you for the review!
We are pleased to hear that you find our award-winning support team helpful, as always, it's our pleasure to assist in any way possible to ensure a good user experience.
I think ivecloud should review their ips, because it is blocked on Netflix and dstv. Other than that I am enjoying every single thing
Ab A. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I only have had excellent service with Ivecloud. I would recommend them 100%
Andre R.
We appreciate the 5-star review!
IveCloud is always here to assist with any issue:)
Feel free to initiate a chat via our 24/7 Live Chat on our website.
I've been more than satisfied with IVECloud as my service provider. They've been so helpful and intentional in their customer care. I especially appreciate how quick and efficient online chat is with their team. I'm quite happy with their prices as well and overall quality service. I highly recommend them
Tip for consumers:
Chat to one of their agents using online chat if you have inquiries. Its really quick and efficient
Products used:
Reseller Hosting Plan
Alimah M. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I signed up to one of IVE Cloud plans and would like to thank Eugene Viljoen at the customer services division. Besides his efficiency and patients during the whole process, he took the time to offer suggestions around my inquiries with a friendly and helpful attitude. Thank you so much for successfully setting up the emails. What a stress-free experience. Truly outstanding customer service! I most definitely recommend IVE Cloud for new customers. I know other customer services can learn from you.
Suretha W. Thank you for the review, we always encourage our customers to help us improve our imperfections.
As i am a very impatient person and to ask for change to be made twice was not my idea of a joke but thankfully one of you technical guys assisted me to do everything whilst i was online so now all is sorted
Gain trust and grow your business with customer reviews.
IveCoud is among the best web hosting providers in South Africa, offering high-speed web solutions such as Web Hosting, Reseller Web Hosting, Email Hosting, WordPress Hosting, Linux and Windows VPS Hosting and a range of various other products and services in South Africa.
iveCloud is an international hosting solutions provider based in South Africa. We offer a vast range of services which includes but not limited to; Linux/ Windows VPS Servers, Web Hosting, WordPress Hosting, Email Hosting, Domain Registration and much more.
All our products come with 24/7 premium support backed by our award-winning technical support team.
We offer VPS Servers is the following locations worldwide:
Johannesburg, South Africa
Cape Town, South Africa
São Paulo, Brazil
Frankfurt, Germany
Chicago, United States
Los Angeles, United States
London, United Kingdom
Liam S. Thank you for the review, we always encourage our customers to help us improve our imperfections.