Jackie's Chocolate

First order with them 2 of the 3 items arrived damage calling there customer service was useless there response was send an email. So to ensure the issue was resolved in a timely manner I asked paypal to assist of course they did help. Here is the response from them (Jackie's Chocolate LLC
December 10,2021 at 4:57:12 PM PST
NMP) not my problem nice huh well got my money back if its not there problem my opinion there quality is in their own words NMP -buy local

Perfectly happy with what I ordered, it was delicious. It's a bit pricey but milk chocolate orange creams are difficult to find. No melting occurred because I didn't order it in summer, because chocolate melts in hot temperatures (duh - not sure why people are complaining about melted chocolate when they ordered it in summer). I will definitely order from them again and would recommend them to others.

SCAM - The Chocolates we did receive were in bad shape, melted and old. Did not taste good. They only shipped a partial order and are not returning emails or picking up the phones when you call customer service. We paid for 10 boxes and only received 9 and it seems like they have no plan to ship the 10th box. No matter, the chocolate is junk anyway, its best to stick with your local candy makers.

They might send you one box without a hassle. Forget about trying to get the rest of your subscription. It ain't worth the effort. And I will add they also tried to threaten me "Does your employer know you're harassing a native american owned small business, because we'll tell them".
Don't give these creeps any of your money.

Dont Waste ur Money People! Way Overpriced for the Portion Size and they Dont Pack and Ship Properly so it Arrived MELTED.
Customer Service is in another Country and All u will get from this company is the Runaround. No Replacement or Refund unless U pay for it. *

*Removed by admin

I have to admit that I was nervous after reading all if these reviews. I ordered on May 01st and received May 15th. I was hoping to have prior to Mothers Day. Confirmation and Shipping speed can be better!

As far as the product itself... I have tasted it all. For a sugar free product IT IS DELICIOUS! The packaging is nice and presentable. Nothing was damaged or melted. GOOD JOB Jackie's! Get that order confirmation and shipping under control and you would have 5 stars from me!

Complete scam, sent an envelope with bubble wrap to my sister and myself. Nobody is ever available to talk and they never return your calls. Luckily PayPal is refunding everything. The business is in Wisconsin but the envelope came from California. Avoid!

I purchased a 3m subscription as a bday gift. 1st shipment didn't go out for weeks and I was told b/c its hand selected small business blah blah blah. The recipient later told me they never rec'd the 3rd shipment. When I complained, I was told to take my business elsewhere & even rec'd a link to Walmart. Don't buy from this $#*!ty place. Your money is better spent elsewhere with better product and customer service.

Horrible! Only gave 1 star because I cannot give zero. Bought a 12 month subscription, received first three boxes fine then none after that. Multiple phone calls and email requests have never been answered. We essentially paid for 12 months of boxes, received three and cannot talk to anyone about getting our money back for undelivered chocolates.

I ordered a 6 month subscription for my dad for Xmas. He received an order in Dec and nothing since. Company will not return my emails or phone calls. I have disputed the balance of the 5 months with my credit card company. This is a shame as we did a subscription with this company in 2022 with no problems. It appears ownership has changed or they have fallen on rough times. Don't order from them.

I received my second box of chocolate witch was sent out last week of January and they send old stale christmas chocolate. See attached pictures. No response from customer service. We through out the whole box. Don't buy from them. Even the first box we through it all out cause the chocolate where also stale and horrible.

I ordered chocolate almost a month ago and still have not received a notice if shipping. When I try to contact them they do not answer the phones instead you are directed to leave a message that no one replies to and when you do the "chat" you get an automated reply. I finally got a person on "chat" to say my order was going out days ago and of course that was a lie. Do not support this business! And of course I've already been charged!

21 days ago, I ordered some white chocolate for Valentine's Day. I wrote to them when it got close to Valentine's Day but they never responded. I wrote again a week later and again a week after that it is now three weeks later and I still have no response from my emails to them and no product. They don't answer the phone. They don't reply to any messages. They do keep your money, however. So beware. Take a look at all the other reviews on the site. I wish I had before I ordered from them. They should be out of business.

My package arrived damaged, melted, a sticky mess. I sent them a picture and they refunded my money. The package was attracing bugs, it was nasty. I threw it away. Then they REVERSE my refund. Now they want the package back. They never told me this. They just gave me a refund without me asking. They gave a refund to make me happy, so I do not complain. Then they reverse the refund. So now I have no recourse. This is FRAUD.

I would give this candy a -5 if possible. This is the worst candy I have ever tasted. It did not even taste like real chocolate but wax. So angry I spent over $60.00 for garbage. There was not one piece of Chocolate that was edible. Would never, ever order again even if it was FREE. So mad for spending my hard earned money on tis junk. Do not buy ever!

I spent 75.00 on chocolate as gifts. Never received and won't respond to email, Facebook or calls. I think they are a scam.

Ordered a 3 month subscription and only received the first box. Multiply emails and phone calls yielded no results. What a waste of money. Will be trying to dispute the charge. Take your business elsewhere.

I ordered 2 of the 1lb Sugar Free chocolates on Black Friday 2022. December 19th and I had not received any update so I reached out to the company for an update and they couldn't give me any information on when the product would ship. I asked them to cancel the order on that day. 3 days later they sent me tracking information. I reached out to the payment processor and opened a dispute, meanwhile the package arrived and it was an empty box. Jackie's Chocolates continued to try and fight the dispute. I ended up getting my money back but I highly discourage anyone from going through the same thing that I did.

NEVER RECEIVED MY ORDER …. THEY IGNORE ALL MY EMAILS …… ONE BIG SCAM! AVOID THEM LIKE THE PLAGUE! I HAVE GIVEN 1 STAR, BUT IT SHOULD BE A BIG ZERO.

I ordered a three-month subscription of one box of chocolates per month as a birthday gift for a relative. I had to beg for weeks to get boxes 2 and 3 delivered, throughout which I repeatedly asked customer service to just issue a refund -- at the request of my poor relative who got tired of checking/waiting for the boxes not to arrive -- and customer service systematically ignored me. They told me that holiday orders, presumably placed in November or December, were causing delays. Meanwhile I had placed my order in mid-October, so I guess orders placed later were more important.

I wish I had looked at these reviews first. This company is a scam. If you order a subscription you'll be lucky to get even 1 shipment. Their customer "service" is atrocious. Shop anywhere else.

You wouldn't think that ordering a perishable item would be a hassle but lo and behold with this company it is. I placed an order that was not provided yet they managed to charge my credit card promptly. Three voicemails and two emails later, still no response from them, and now American Express is hassling me about the order and making me jump through firehoops to get the charge reversed.

Don't order from this company. It is a total scam! They take your money, but don't send the chocolate! I wish I was able to give them zero stars.