JacquieLawson

Wanted to warn customers who have perhaps purchased an advent calendar in the past. This year - the Edwardian Calendar 2023 - will not install on my desktop computer (never a problem in past years). I have been trying to get my money back, but their 'help' desk hasn't helped and I am £7 worse off. I won't be renewing my membership and wanted to share this experience - think twice before paying/downloading, there may be a technical fault on their side. I don't know this for sure, but as I haven't been given any support/customer service/guidance, I can only speak as I find. So disappointed.

I like a lot of their cards, but the prices are outrageous. Go up ever year. $40 for 2.years. I've had it. They also don't let you know the price until you're ready to order and you can't find where to contact them. I asked Google.

Please be warned.
I purchased on 17/12/23 a single one month subscription on The J-L website. To make payment I clicked the option Get it on Google Play. I used the App for just one week to allow me to send Christmas cards to friends and relatives. J-L knew from the outset that I had purchased a single month subscription because I received promotional emails early in January 2024 reminding me that my subscription was about to expire. Imagine my surprise when I found out this week that Google Play have continued to take monthly payments on 16/01/24 and 16/02/24. J-L refuses to help me, stating that I have to sort it out with Google Play. I have requested a refund from Google Play and they have declined. J-L has continued to take my funds despite knowing my original purchase was for one month only. How unprofessional. I will now contact my credit card company to dispute both transactions. I will also research the relevant ombudsman to complain about J-L. Please do not entertain doing business with this company.

They're tone deaf and don't read emails correctly. They claim you can do free ecards through iPhone app but whe you install app you can't get past "subscribe" and unable to do even one free ecard. There's no customer service phone # which complicates matters and precludes a satisfactory resolution.

Dear Jacquie, I have been a fervid follower over many years and have had
so much pleasure from your work but now I feel you seem to have lost the
plot. From your breathtaking lovely simplicity of the Christmas cottage
and the spiritual joy of the sheep in Silent Night to the truly awful
brash and totally commercial Alpine calendar that is so packed with
technology that it slows down the action to jerky waits even though fibre
rates of 38 cannot cope.

Please please consider a return to the peaceful,beautiful amusing work
that brings so much pleasure.

Very Sincerely

William Lowe

I have been trying to renew for over a year although I complete the payment page at the confirm payment nothing happens. You can;t speak to a person only form of contact is ask a question which put you to another list of questions you then get to another and so on. I left a message on the help page so far no responce. It must be great to have a business with no customer service.

I have used JacquieLawson for years and like her cards but I decided to send a gift card to Panera Bakery with a card on 2/5/24 and my friend has not received it yet and I have been charged for the gift card. I looked it up on "sent cards" at the website and it indicated it had not been received and indicated I could resend. I resent it and still it has not been delivered. I know my friend's condo has terrible internet service but wonder if that is the only problem and wonder if I can get the charge credited back to my visa card. I have not been able to find a way to send this problem directly to JacquieLawson cards so I hope this is seen by them quickly.

This used to be an amazing service. Sadly although purchasing a two year renewal I have been unable to use the site. I have written and complained but not received any reply. I have pro actively advised friends to join.Since the site was changed (upgraded.) it has become very difficult to negotiate. Shame as I've been with them for years! I want a 1 year refund! Sadly it's not fit for purpose anymore!

I was gifted a card to which I couldn't get to activate. Tried to contact the customer service, or at least seven occasions via email, had fragmented replies, no one person picked this up and saw all the way through. Gave up having access to the gift. Would not use them and would certainly not recommend them.

No Diwali cards or anything suitable. Amazingly un- diverse. Website address books chaotic and updated fir the worse. Time consuming loading of cards/pages. Unsuitable fir those with ADHD. No faster speed option as with Audible.
Video Cards are too long snd aged, suitable for children and elderly. None contemporary. Fee static cards and of the 2/3 they are too aged to send. No changes regardless of complaints. Hard to believe I paid for 3 yrs subscription for this with no redress!

I've been using JL cards for years. They are lovely and those I send them too always compliment them. However, the new "app" is the worst! Nothing works well and there is no technical/customer support. Not the classiest cards 9n the net anymore. Hopefully someone at the company is reading all these reviews regarding customer service and will do something. A small company trying to get too big too quickly and ruining the company in the process. Sadly, will not renew my membership in the future.

I was gifted the Advent Calendar in 2021 and 2022 and just loved it. Last year's was amazing. How disappointing this year's one is - no lights in the streets to change, no shops with things happening in them, no church window to decorate. The animals to find are SO boring. Clearly someone with very little imagination designed this. I've actually resorted to doing last year's one again because this year's is so dull.

Went to "live chat" after exploring options of getting a question answered, and getting nowhere - First, I waited, and then was told "to try back later" - not good -

You cannot trust them. I am a pensioner and could not afford the $30 renewal fee. The credit card I had registered with them had expired so I did not update it. However the amount was deducted from my new credit card! How did they get the updated details - I do not know! How dare they act in this way, it should be against the law to deduct from a unregistered, unauthorised, credit card. I have sent two emails, but as expected, no answer. Avoid them at all costs.

I would like to cancel my subscription. I have had a couple of problems with sending cards. It has been a hassle since you changed your setup for sending cards. I did contact customer service. They responded, but the cancellation process did not seem very easy to use. The response was not helpful. Well, anyways, just please cancel my account.! Please

I bought this card service because I liked a card that a friend sent me. Well, I've sent cards which no one opened because the title reads "Jacquie Lawson," not, Your Friend Has Sent You A Card. People thought it was spam. Even after being told, some people could not open the cards. I received a Sussex Advent Calendar as a gift and there isn't enough time in my life to try to get it to work. Every attempt puts me back on the marketing page with offers to buy cards. This company is the worst! Save your money.

We have been members for 12 years. Heretofore--no problems whatsoever. BUT suddenly we could not open recently received ecards. After addressing the problem to Customer Service, and receiving nothing but a standard roboreply (useless) we have given up. Intend to cancel membership asap.
Louise

I've been a great fan of JL for several years. The artwork is charming and often inspiring. Friends who have received the e-cards have been uniformly enthusiastic. But the software has been changed in a way that makes opening a card a burdensome task, sometimes a futile one. Result: what was intended as a delightful gift has become a maddening ordeal. In making these changes, the company has shot itself in the foot. I won't be subscribing again until JL publicly announces that it has reverted to a user-friendly process.

I have not chosen to deal with this company, but they have no email verification nor the most basic of data protection and privacy policies actually enacted so they didn't even send me an unsubscribe link whilst storing and using my details in breach of GDPR.
Do not put your own or any or your friends or family's details into this unsafe platform.

Jacque Lawson, I wanted to cancel my membership. I only had it for a week but I found it very hard to use and I'm computer literate. I tried to follow the directions to cancel, but it was confusing. I logged in to Chat and explained my problem. The person I contracted was very rude. He told me that there was no refund but after a year, he would not renew it. He didn't try to help me navigate the website. As far as he was concerned, the matter was closed. They have no phone for customer service and now I know the reason why. Beware.

Once you get the system it's pretty easy. Like so many other things of course. Good variety of occasions can be covered. A wider variety of music would enhance the cards' attractiveness.

I purchase the Advent Calendar each year: One for me and one for my cousin. This year's is terrible. I cannot get any of the days to load. There is no number or email any longer for customer services. Just a bunch of questions and answers. After 20 years, I will no longer purchase anything from this site. There should be a person to whom one can contact. It is money that one is spending on gifts that should work.

I have used this for years. Easier and cheaper than US mail. And gorgeous cards. But now it costs twice as much. And I just saw they don't let you respond to comments/thank yous anymore. Were they bough out perhaps? Back to sending a very few cards via (60c per stamp) US mail.