Jane

With the approaching low, winter temperatures approaching, I thought I was getting a good deal on Jane when I saw this item advertised. It's billed as "unisex", so figured that ordering my regular size would work. It didn't. Not only is the vest too small to fit my frame, it also doesn't charge up and therefore doesn't heat. I tried multiple times to get Jane support to help me and they completely ghosted me. This was the first and shall be my last time ordering through Jane.

Waste of money since they sent me the wrong size. Doesn't matter how good the shoes are if the size is wrong.

I ordered 7 t-shirts as part of a teacher fall costume from Michelle's Party Shop. The quality of the tshirts themselves was poor, very thin. 2 of the shirts came damaged with the imprint of the letters all crackled looking. I went back and forth with customer service and the seller about getting them replaced. I sent pictures and stated I didn't want a refund as I needed the shirts as part of a group. The seller claimed to not have gotten my photos or emails however she replied to one. I was refunded for the 2 shirts by Jane.com even though I said I wanted new shirts. Customer service sent me a link to another seller but the shirts didn't even match. I asked for a full refund due to all the trouble and still have not gotten a response.

Everything I ordered is so cute and all of the prices are amazing. I even ordered some items are for my daughters. Can't wait to receive the cute Valentine's Day items!

Happy with Jane, but...
I placed order through Jane to Copper Lane Clothing and had very poor experience. The website is poor. It wanted size and Style. When you entered one it deleted your entry of the other. The product number on the Ad page was not the same as the product number on the order page. Buyer beware. Bummed I didn't get the pants I really wanted and now I'm out shipping both ways. My confirmation order even said Wide lag jeans but I got Bell Bottoms. How can they say I ordered wrong. Very Disappointed!
I DO NOT hold Jane responsible. They were very quick to respond to my concern. Copper Lane was also but pretty much told me sorry you ordered wrong so send them back but by the way we're not paying shipping either way. Nothing about checking on their website or asking if I wanted to exchange.

Ordered something in February 18th. Today is March 9th and still not here. Hope I don't get ripped off. I won't order anything again.

I purchased two sweaters for a family member for her birthday one green and one burgundy from Jane.com and StyleLoveLiving.com working together. The sweaters came in two Burgundies. I contacted this company and they were no help whatsoever and nasty as a matter of fact. The company wanted me to pay to pay and send back the sweater they refused to send me a new one which I already paid for. While placing the order I had a problem reviewing the cart so I went on a Chat. The chat person assured me that there was one green and one burgundy sweater coming to me. The company admitted in a attached email that their employee made a mistake after reviewing the Chat, I requested. These companies refuse to work together to resolve my issue and I'm stuck with two burgundy sweaters.
I will never do business with either one of these companies again. I would not recommend anyone use or buy anything from these companies due to the poor service even when they're absolutely wrong. Once the companies admitted it was their mistake they should've immediately sent it overnight to me for the family birthday but it's too late now. Thank you for nothing Jane and StyleLoveLiving.
The best companies for these type of products is Heartland and Collections etc they are both great. I had minor problems with them and they resolved the issues immediately. I recommend them in place of these companies.
One would assume that a company who admits that employee made the mistake that they would help me as much as possible. These two companies did nothing except try to make me pay for another order after I already paid.
I am not submitting my payment receipt for privacy reasons. The company would've never emailed the attached email explaining their employees screwed up if I didn't purchase the items.

I ordered an Easter bunny, stuffed animal for my granddaughter, with her name embroidered on it at arrived a month late, and the embroidery was actually just a sticker. Customer service was hard to navigate and slow to respond. My family and friends will never buy from Jane.com

I've sent three emails which they say I have to do before I return an item. They never responded now I'm out $65.00 I'm not happy and I will never use them

I ordered a shirt off their app (two of the same shirt, different sizes, had a hard time guessing what my size would be). They come-- a week after the estimated shipping time-- and neither of them fit- but more to the point they fit the exact same. I'm pretty sure they were the same size. Frustrated, sure, but it's whatever. I'll just return it. Well, turns out you have to email Jane directly to organize returns. Takes them 2 days to get back to me. Another 2 days go by before they get me in contact with the seller, who has a list as long as Santa's with correct return procedure, then informs me that unless the shirts get to their site within 14 days of me originally getting them there won't be a refund. So 4 days were wasted even being able to get into contact, and then with COVID, the shipment got there a day after the 14 days. No refund. Absolutely livid. In this day in age with online shopping, no one can survive with this level of horrible customer service. Oh-- and I had to pay to return items I didn't even get a refund for. Pathetic.

As far as the items on Jane there are several cute and affordable things. I've had my share of battles with sellers. But what keeps me from purchasing on Jane more often than not is the individual shipping on every single item. That alone really racks up your total. I've since started shopping on Zulily where I can find similar if not the exact same deals and pay one shipping charge. Not trying to promote them. Just my experience.

Recently purchased brass "Pipo" pipes that were advertised as a high-quality vintage product. Being a pretty simple design it has 3 elements. One is a screw in poker that should screw securely in place. I ordered 3 of them as gifts. Not one of the 3 worked as advertised and designed. Cheap chinese junk instead of vintage quality. Don't sell JUNK JANE!

Look at Better Business Buteau or Trustpilot for truth.

Delivered late (a week after Christmas), Awful quality - scratchy thin fabric, return date is deceptive ("has to be back to secondary site in 30 days") means you actually have to mail it within a week to get it to them at 2 weeks so they can then mail it for the next 2 weeks. Refused despite explanation that gift was for an 85 year old who couldn't mail it back herself. Never Again.

I love the variety of items on there! Things ship quickly, and are usually fantastic quality! Easy to find things and checkout is so easy!

Placed an order for a dress 2 weeks ago,, the only confirmation I've received is regarding my payment (thru PayPal). I've sent multiple emails asking for an update and no response! Customer service is horrible! Fixing to start the process to get my money back since no one wants to provide an update.

Please note it should be zero stars! I have emailed the company and have left several messages with zero response. I had a fraud issue with someone purchasing an item with Jane with the person using my PayPal account. Beyond upset.

I guess it's my own fault for not looking into it more however, the vast majority of websites these days allow you a resonable method for making returns. That has not been the case with my purchases. Returns are difficult or impossible, depending on the vendor. I needed to return a pair of $45 boots and had to pay $22 in shipping to send them back. I also purchased a sweater (shown in photos as having very long sleeves) and the product that arrived was basically 3/4 sleeves. Apparently the return policy is that you can only make a return if you take a VIDEO OF THE UNBOXING PROCESS. That is ridiculous. Add to that, when you hit the Unsubscribe button in their emails, nothing happens. Terrible platform. I recommend avoiding it completely.

I ordered a Puff Sleeve Mock Neck Hacci Top. It took about 10 days to arrive. The style was cute. The size was way too big and fabric was kind of weird. (I had ordered a size up because customers said that it ran small.)

Got Necklaces and it was listed as 14 ct gold, all arrived fake necklaces not even plated. Submitted a return request and never heard from them been over 2 weeks already. Scam, I will be reporting to business bureau

I'm really suprised by all of the bad reviews. My wardrobe over the past year has mostly come from the Jane app on my phone. I've only had two problems ever. One was my fault because I ordered two of the same pair of shoes but the seller quickly remedied it, and the other was just too large. I didn't bother sending it back and my sister took it in for me. I can't believe the deals on there. There was one time that a sweatshirt took about a month to get here but when I looked at the shipping info they had been pretty up front about that from the beginning. I think its totally worth it!

I ordered a shirt for my wife for Christmas and it was delivered Dec 9th. She opened it and the neck was to tight. We immediately reached out to the seller and got crickets. So reached out to Jane.com and they said it was beyond 14 days so nothing they could do. I was blown away. Who doesn't have a special policy around the holidays. She didn't even open in 14 days! Customer Service did not care at all. I will never use them again. Be warned! Jason B

I was blown away by the audacity and rudeness of Kelly when I was concerned about the shipping of my item. It was unprofessional and quite frankly disrespectful. I will NEVER do business with Jane again.

I recently purchased a pair of shoes from Jane.com. I ordered them back in July for $30.22. I received the shoes and they were really cute and I liked them, so I had no problem with the product itself. Recently, I received a paypal notification stating that my account was being debited for $30.22 again! I got an email from Jane.com thanking me for my order for the very same shoes that I had already gotten. I have sent screenshots as proof that my account has been debited twice, again on Spetember 1st, but they will not refund my money. I have talked to them via chat, email, facebook messenger and I have called them and this has yet to be corrected. All I can say is BUYER BEWARE! I will never order from them again.