• J & Y Distribution

J & Y Distribution

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Overview

J & Y Distribution has a rating of 1 star from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about J & Y Distribution most frequently mention customer service, and advent calendar problems. J & Y Distribution ranks 791st among Discount Shopping sites.

  • Service
    19
  • Value
    17
  • Shipping
    17
  • Returns
    16
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • What can I say except how disappointing and un-customer service focussed this company is.
  • With any purchase on Living Social, you get 14 days to return the item.
How would you rate J & Y Distribution?
Top Critical Review

“Once bitten twice shy. Why are The Range selling these clothes for such a bad company..”

Marion B.
7/7/23

These people accept your order then they send stupid bits of paper telling you that Royal Mail got the wrong tracking number,... all a complete scam they take your money and then it's bye bye no way to contact them so not a chance of ever getting your money back. Cost me £40 for rubbish and I have no choice but to accept it. Now why The Range, which was a good store is selling these clothes for such a dreadful company I really don't know it's crazy but I'll never shop there again. All of you out there listen to us we know it's all a scam so don't buy from these companies...

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) 14 days (3)
Thumbnail of user marionb36
3 reviews
7 helpful votes
July 7th, 2023

These people accept your order then they send stupid bits of paper telling you that Royal Mail got the wrong tracking number,... all a complete scam they take your money and then it's bye bye no way to contact them so not a chance of ever getting your money back. Cost me £40 for rubbish and I have no choice but to accept it. Now why The Range, which was a good store is selling these clothes for such a dreadful company I really don't know it's crazy but I'll never shop there again. All of you out there listen to us we know it's all a scam so don't buy from these companies...

Tip for consumers:
People out there stay away

Products used:
I received two dresses and I was charged for three 3 fit for the bin only totally rubnish

Service
Value
Shipping
Quality
Thumbnail of user ellenf317
1 review
1 helpful vote
February 24th, 2023
Verified purchase

Ordered a product via Wowcher, waited for delivery date and went over by at least a week, still no product so contacted seller J&Y. They were very confused. Very poor customer service, my product, apparently lost in transit. But they don't want to give me my money back, making it difficult for me. I will persist.

Products used:
Tree decoration

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruthd306
1 review
2 helpful votes
October 22nd, 2020

I purchased a lap top in December when it arrived did not work, sent it back no2 arrived no better then I was ill and after sometime I tried it again when I complained they said too long and asked me if I purchased extra storage, this after nearly 9 months. What I would like to know is why are they allowed to trade, when I worked for trading standards they had teeth and would take their licence to trade away! There is nothing inside no memory and windows 10

Thumbnail of user emmajaynew
1 review
1 helpful vote
November 10th, 2022
Verified purchase

Ordered the Stranger things advent calendar for my daughter- awful product just a badly sellotaped box, she could have made a better one herself and she is 8! The items inside are shockingly bad too- never again!

Tip for consumers:
Don’t continue with your purchase- there is no way this item should be £34

Products used:
Nothing could be used

Service
Value
Shipping
Returns
Quality
Thumbnail of user garethe17
1 review
5 helpful votes
June 29th, 2020

Do not deal with this company no matter how good you think the offer is. Bought a laptop, screws missing from the back and stopped working. They wouldn't respond to emails, I had to go through a third party to get them to interact with me. Honestly if you value your mental health stay clear.

I'm giving a one star rating only because this review won't let you submit your comments without a star rating otherwise it would be zero stars.

Thumbnail of user robt239
1 review
2 helpful votes
March 26th, 2021

Brought laptop off of gogroopie but got distributed by j&y. I got my laptop just before christmas it worked for 2 days then went blank never charged up or nothing. Got in contact with them in january sent it back begining of feb still waiting for my refund they keep beating around the bush. Im still waiting for refund company is a bag of s##t no one ever use them get the word out they are doing fraud and getting away with robbing hard working people its not right

Tip for consumers:
Do not go by this company

Products used:
Laptop then broke

Thumbnail of user ianh527
1 review
0 helpful votes
December 29th, 2022
Verified purchase

Nothing new to what anyone else has said here.
Bought a Stranger Things advent calendar for my niece. Never arrived. They sent another, had no reason to doubt, but opened on December 1st to find everything inside in pieces. Absolutely impossible for this kind of destruction to happen in transit as it was a necklace, bracelet and charms.
There were barely 2 links together!
Took a week for them to get back to me, asked another question but never heard anything for another week, then they said they'd forward my email to the returns & refunds department!
Department? Yeah right, c'mon Karen, pull your finger out! Nothing back. Yet...

Tip for consumers:
Don't. Just don't.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonj158
1 review
1 helpful vote
February 24th, 2022

I purchased a 20 item mystery box from gogroopie for £12.99 plus £4.99 postage.

Received 14 items including a pack of disposable masks which the company declares as multiple items.

On consultation with this company. Multiple items sealed in bags count as individual items.

Return postage is paid for by the customer.

So if I send this box of complete crap back( which is so $#*! that I can't even sell the items on… it will actually cost me £9.98 in postage fees

What a con.

Thumbnail of user frankm1365
1 review
2 helpful votes
April 26th, 2021

Bought laptop which broke at the hinge within warranty period. Paid to have item returned for repair or for refund. Not heard from them since despite numerous emails and calls.

Tip for consumers:
Avoid if possible. Once product sold, they don't want to know.

Products used:
laptop

Service
Value
Returns
Quality
Thumbnail of user peterw745
1 review
2 helpful votes
September 15th, 2020

Told plenty of lies by this crowd of cowboys like my item was in Ireland then Wales then I get a tracking code that says my item is in Holland. When I ask perfectly civil what's going on some Numpty tells me I'm being rude? Not business people they just want your cash that's it. Have reported them to Consumers Association so they should sort them out and will have their story on radio also

Thumbnail of user eveb52
2 reviews
6 helpful votes
March 15th, 2022

5 weeks with issues on laptop faulty on receipt. 20 communications from day 2. No satisfaction. No refund. Do not want replacement as I see from reviews they too are faulty. So annoyed. Have to buy another laptop now. Keep away from them. Be warned. Please avoid.

Tip for consumers:
Stay away from J&Y

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user irenem431
1 review
3 helpful votes
March 8th, 2021

Bought a top on line from this company. The quality was absolutely disgusting. I have sent the top back over a month ago and although I have provided a copy of my Post Office receipt they say that they haven't received it. I do not believe them. BUYER BEWARE

Tip for consumers:
BUYER BEWARE

Products used:
LADIES TOP

Service
Value
Shipping
Returns
Quality
Thumbnail of user deannab351
1 review
0 helpful votes
November 19th, 2022

Ordered Stranger things advent calendar for my granddaughter, ordered through Wowcher, who are pretty impossible to reach, if you don't have have computer knowledge! Received a text from J & Y Jaoyeh Trading to say my calender have just been delivered! Well it hasn't. That made me read reviews on this company and it seems they have terrible feed back. PLEASE DONT ORDER FROM THEM!

Tip for consumers:
DONT

Service
Shipping
Thumbnail of user kimm2080
1 review
0 helpful votes
February 11th, 2023
Verified purchase

Bought beach shoes supposed to be for size 3.5 - 4. More like a size 7 with added oedema! Very long and wide and baggy!
Having read the reviews, which I wish I had done prior to purchase, I'm not going to waste my time trying to get a refund!
Will NOT be buying from them again.

Thumbnail of user wendye139
1 review
3 helpful votes
December 15th, 2020

Absolutely shocking company, ordered my son a knife set, tracking didn't move for 2 weeks then when I complained told me it was lost and refunded then as a gesture of goodwill offered me the knife set that was lost and out of stock!. Now not answering my emails, honestly don't waste your money with this company and if I could have given zero I would have!

Thumbnail of user rachelm1763
1 review
0 helpful votes
February 10th, 2024

I struggle to give one star.
Bought a bag via Wowcher (first
Time using this market place) and made the rooky mistake of thinking that the company would be legit so I did not
Check reviews. Needless to say - I have not received the goods and they are not answering emails.
Words to the wise - do not purchase from this company. On the back of this I will never use Wowcher again - can't understand how they would still let this company trade on their site given all the negative reviews. I am not optimistic that I will see my money againThe

Tip for consumers:
Do not use them

Products used:
Nothing - the product never arrived and company do not respond to emails - they have my money - I have nothing

Service
Thumbnail of user zob7
1 review
2 helpful votes
April 2nd, 2021

If you value your money and items that work, do not use this company. I bought 2 tablets for my grandsons for Christmas. Both broke within a week because they were tat. I contacted the company so I could return the tablets and get a refund. It is now 2nd April and I'm still waiting for a returns label. The worst service ever.

Products used:
Tablets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennad48
1 review
2 helpful votes
May 26th, 2020

IV ordered a laptop for my daughter 7 wks ago and now they won't even reply to my email. Worst company ever!

Thumbnail of user catherinec1257
1 review
0 helpful votes
December 4th, 2022

I brought a refurbished tablet of this place (pigsback)- J&Y Co ltd, I gotten 1 response of these mother $#*!ers, I want to send it back but I don't know the address, I want my money back too, it was €79.99 on black Friday sales, what a waste of time. $#*!ing scumbags.

Tip for consumers:
Think twice before buying of these people

Products used:
I couldn't use a faulty tablet it wouldn't work

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosiemcintyre81
1 review
0 helpful votes
June 21st, 2023

Wish I could rate it 0 stars. I ordered two tops off JAOYEH through Wowcher at a size 16 and they are not even a size 8. £4 delivery per top too. Awful quality and slow delivery. Complained asking for free returns and they have stopped replying to my emails. Daylight robbery and a complete scam.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joans583
1 review
0 helpful votes
February 25th, 2021

After 21 e mails after receiving faulty goods and still no resolution. The customer service is zero. They lie about sending replacement too. I am taking my complaint to trading standards as everything else has failed. DO NOT DEAL WITH THIS COMPANY

Tip for consumers:
If I had read the previous reviews I would not have purchased as they are a despicable lying low rate outfit.

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user kevint709
1 review
3 helpful votes
November 11th, 2020

I bought a pajama set from these clowns through groupon had to send back as i didn't like the material everything was great they offered me a refund so i sent them back two weeks after they said they would credit my account i was still waiting for the money the next email i got was from groupon telling me they are refunding me plus my shipping cost this company now has another pajama set to sell which has already been paid for sound like a load of con merchants for me maybe they will use the money they get from the return to buy mince pies for the staff the cheapskates

Thumbnail of user jamieh898
1 review
0 helpful votes
December 1st, 2022

Trying for 6 weeks to gets a refund, questions and blowhards not wanting to refund my money.

Items are below sub standard and GoGroopie customer services are next to useless

Tip for consumers:
STAY AWAY !

Products used:
None, sent everything back

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulm2103
1 review
1 helpful vote
October 19th, 2020

Returned an awful product to J & Y Distribution for a refund. After around 14 days of chasing for a return number which they said i needed but delayed in giving, sending the proof of order twice on the same email trail because they didnt have it, them asking for tracking number after they had signed for the returned product. They asked for my bank details to process the refund, i was told the refund would take 7 days. 16 working days later and after chasing yet again i get told they dont issue refunds, i need to contact where i purchased the product.

Thumbnail of user donnae1008
1 review
1 helpful vote
December 1st, 2022

Purchased an advent calendar early November! Contacted company at least 10 times only to be fobbed off! They think it's okay to received it mid Dec! It's like buying a diary for last year! Refused to refund the money back as apparently I have to wait to see if it will arrive! DO NOT BUY FROM THIS TERRIBLE COMPANY

Tip for consumers:
Stay well clear DONT BOTHER

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46 reviews
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