JapanCrate has a rating of 4.53 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JapanCrate most frequently mention customer support, overall experience, and premium box. JapanCrate ranks 13th among Subscription Shopping sites.
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Hello, Japan crate! First of all let me say thank you for sending over my crate in 1 piece. Moving forward, why I love Japan Crate? Even do I can't buy a Crate, as my life still depend with my mom^^. My mom gifted me a crate and I really love that they include exclusive Japanese anime themed candies and also games! I hope one day I can buy my own and taste those delicious candies again and again^^ That's all thank you for creating this crates (^^)! Love you!
The crate you sign up for might not be what you get. They also refuse to do refunds even if your order won't be shipped for over a month. A fun idea, but they rarely deliver on their promises
Hello, Japan crate! First of all let me say thank you for sending over my crate in 1 piece. Moving forward, why I love Japan Crate? Even do I can't buy a Crate, as my life still depend with my mom^^. My mom gifted me a crate and I really love that they include exclusive Japanese anime themed candies and also games! I hope one day I can buy my own and taste those delicious candies again and again^^ That's all thank you for creating this crates (^^)! Love you!
Tip for consumers:
Just ask your mom to buy one a subscription :)
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I love all the items in my crate
This box is great for all ages with different plans, the items you get are interesting and enjoyable. Its easy to skip a month and cancel, the price isn't unreasonable. I have tried several different boxes and enjoyed them all.
Crates are really good! Never ordered from them before or subscribed before and regretted it on why not to. Their website was way everything is formatted is informative and knowledgeable. I subscribed for three months so I got my 2 crates now. All of them came without problems and I got to enjoy the snacks with my family. The variety is good! Definitely something to try if anyone is interested!
Tip for consumers:
Value for money and definitely something you should try!
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obviously all of the snacks and candies
Customer service claimed delays,but still charged me for shipments not arriving. Claimed they gave me credits, but when I logged in, no credits, my subscription cancelled but I was still charged for 2 shipments that never arrived. Complete sham
They offer a pretty decent subscription service for a box delivered to your front door. I've tried the original Japan Crate, the Doki Doki crate, and I am subscribed to their ramen subscription which I am quite happy with. I always felt like the Doki Doki crate was quite cheap in value despite what was being paid for. However, their candy subscription and the ramen subscription give me a lot of interesting choices and has definitely been a pleasure. The only real downside to the service is the delay and problems that they have with shipping, which seems to be something they cannot really avoid given how they source their items.
Ordered in JAN. Have not received. FEB 16. No refund yet. Email replies quickly with no actual help.
Tip for consumers:
I never got my package
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I never got my package
I got the Doki Doki crates, and while being cute, the items they pick feel cheap and unsatisfying. Especially for the price that you have to pay for them. On top of that, they no longer offer free shipping so you have to pay a ridiculous amount for your box. As well, the boxes are frequently delayed and never on time. I had to wait 8 weeks for my July crate instead of 3-4, and I am currently waiting close to 6 weeks for my August crate that has yet to arrive.
Today, my subscription plan renewed for 6 months, and I tried to refund the subscription because of the absurd shipping costs. Of course the Japan Crate team did not give me a refund, and I am very disappointed and frustrated in the lack of empathy of the Japan Crate support team. I will never buy from them again.
If you are considering trying them however, first look at other cute kawaii crate options out there. There are MANY cheaper options that come with free shipping to any country! This business is such a rip-off.
The best box subscription! I really love this. I love the different foods that are in each box monthly and how they go so well with the seasons. Great way to try authentic Japanese snacks! Sometimes they're even branded with popular anime! Worth the price with fast shipping for the Premium crate. Its a great choice indeed. Thanks Japan Crate.
Tip for consumers:
Highly recommended
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I love the strawbery Kitkat flavor and Seaweed Potato sticks.
I received my initial Premium crate out of 6 crates that I subscribe from Japan Crate. This company offers a very good service inside and out. My crate delivered safely here in Miami. Rest assured, the customer support was super amazing. They will never leave you hanging with your inquiries. They response quickly from the email and indeed very helpful. Cant wait for my next box and the incoming future boxes. Highly Recommended.
Tip for consumers:
Perfect inside and out! Highly recommended.
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October Crate Halloween Special is superb. I like all the items and the concept. All items mixed well with the theme. Amazingly Fun.
I received a gift crate from one of my friends and once again I was amazed and 100% satisfied with the variety of snacks. I love Japanese culture and snacks and as someone who has limited ways of experiencing that in my home country, Japan Crate is a blessing. All the snacks are new, unique, and delicious. I'll need to save up so that I can afford my own crate though :))
Tip for consumers:
something worth to try by your own. will definitely save up and buy my own soon.
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I love the cheesecake flavored kitkat.
The crate you sign up for might not be what you get. They also refuse to do refunds even if your order won't be shipped for over a month. A fun idea, but they rarely deliver on their promises
Tip for consumers:
Be careful and only do it if you're willing to lose the money with no product received
Products used:
Various boxes
This is an excellent Japanese snack box subscription. It's not inexpensive, but the quality of the snacks has been first rate. I subscribed for 6 months and first crate arrived today. 5 more remaining months to collect. For the first time order, Japan crate never disappoint me with the result. It always new and surprise me more and more. Lots of different types, flavors, and styles. I would recommend it to anyone who wants a monthly box of different Japanese snacks to sample.
Tip for consumers:
I would recommend it to anyone who wants a monthly box of different Japanese snacks to sample.
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just trying out now. everything looks great. I love the Melon flavored kitkat so far
My boyfriend gifted me with a 3 month subscription for my birthday. I'm so in believably happy with my Doki Doki Crates that I received. The items are all adorable. My November crate arrived late but else came quickly after for the last 2 months. I love snuggling up to the plushies, using the kitchenware for cute meals, and just having unique items no one else I know has. I feel like a kid playing with the toys. I plan on getting my own subscription instead of a gifted one soon! Really thankful with Japan Crate. Its so kawaii.
Tip for consumers:
Doki crate is recommended if you love Japanese toys and anime characters.
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love all the plushies
Japan crate was terrific at anything. They have a very good product and professional customer support. They do give promotions as well. I love how they curate a themed box every month. I got excited when received my Christmas box. Its was heaven. Perfect snacks for the holiday season. It was absolutely fantastic. Thank you Japan crate. You made my Christmas special! Great work guys!
Tip for consumers:
check legit reviews
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All the snacks and candies from my crate. do i still need to specify?
I found my favorite Japanese snack on my Premium crate! Great variety, nice items in my crate and hassle-free customer service. This makes Japan Crate website as my favorite online subscription site! Will definitely recommend to my family and friends.
I'm very happy with my Premium crate. Good value for money. I just renewed for another month and hoping that the crate will be fantastic as my April crate.
Excellent service, quick delivery to Turkey and everything packed really well.
Tip for consumers:
Recommend to you friends and family. Shipping is fast and delivered quickly to Turkey via DHL.
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The biscuits taste so yummy and the chips taste so unique.
Japan Crate is worth it! It's a different experience every month! You get to try many types of snacks and flavors from Japan. I look forward to my crate every time because I get to try different flavor kit kats. Some of the snacks are really good and some…are different, but I love to try everything regardless. If you are looking to get a taste of Japan and their snacks, try Japan Crate! It is worth a try honestly!
Tip for consumers:
Worth a try! Recommended.
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I love all the snacks specially the Kitkat bag bonus. Every month you'll got to taste different flavor of kitkat.
WOW Japan Crate! That whole phrase can pretty much describe my experience with Japan Crate. The Premium crate package always arrive on time and all the stuff are well thought of. I really love the variety of chocolates, chips and candies in every premium crate. That includes the extra kitkat bag with a twist + the extra unique drink. Small candies are so cute, my son love it. Always happy to have Japan crate when package arrive to my door. Highly recommended.
Tip for consumers:
If you like japan snacks and candies then Japan crate is a good choice. Go for it, no doubt.
Products used:
kitkats, cheetos, drinks, chocolates, candies
Ordered my first premium crate from this company on March 1st and already received it. I love the variety of stuff available on my crate. I love the kit kat bonus item. It was a bomb! Taste very unique!
They have great prices and quick shipping here in UK knowing that they send the crate via Japan Post with no tracking. So I am kind of skeptic about it. But then to my surprised, the crates arrive with no damage or missing item.
Highly recommended!
Tip for consumers:
Ordered from UK and it arrives even it was shipped without tracking. Just trust the company and they will definitely ship your crate. Have patience! :)
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The Plum flavored popcorn taste different but the KitKat plum favor was the stealer of all.
I absolutely love my Inku crates, they are a real highlight every month. The stationery in the crate varies nicely every month, meaning you don't accumulate just different versions of the same stuff over and over. And Japanese stationery is just so much better than just the regular stuff I can get! The shipping is on the more expensive side, but as Japan is halfway around the world from here I don't really mind the charge that much. Plus the shipping is tracked so I can follow it's progress which is a big bonus.
Tip for consumers:
I might order again in the future. Love it so much
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I really love the Sanrio Sticky Notes in my June Inku.
I ordered Premium box on January and was delayed for a month coming here in Australia. Email them and customer support keeps me updated with the current situation and I absolutely understand due to the COVID-19 situation nowadays. Anyways, its worth the wait. Fair value considering what you get. Excellent customer service which add more value to the overall experience.
Tip for consumers:
responsive customer support
Products used:
Kitkat Strawberry, Umami Chips, Mochi and Peach drinks.
I just got my lucky bag crate and we love it! Thank you, Japan Crate! Already looking forward to my next crate!
Tip for consumers:
You can always reach out to their customer service for promo codes.
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Everything! We ate everything.
I have been subscribed for three months. It started well, with a very good selection of candy and snacks in my first box(June). The next month, Japan Crate added a high shipping fee($10.95) with the promise of a faster delivery(3-5 days). This month, they claimed that my box "shipped" on 7/21. After about 10 days, there is no update on the tracking info. The tracking only shows that the shipment information was sent to the courier. I contacted the courier who said they never received the package yet from Japan Crate. I go back to Japan Crate and they deny this. On their instagram page a lot of people are complaining about the same thing. I will cancel my subscription despite initially liking the products I received, because Japan Crate did not fulfill their faster delivery which I already paid for and because they provided me with false information and tried to blame the courier.
Have never been disappointed with the orders! I have been a customer for 6 months and the company always delivered more than I expected. Their Premium crate was totally a hit. Great snacks and perfect for all occasion. Japan crate company is excellent and terrific and amazing service, great products, and very reliable. Will definitely renew my subscription with them. Highly recommended. Happy customer. Thank you.
Tip for consumers:
Highly recommended. Happy customer. Thank you.
After January month's box I got hooked! Ought another premium box last month and it arrived today all snacks are really tasty and they change each month so you can never get bored it's definitely a cool way to try my new snacks and I definitely recommend it. Well deserved a 5 star.
Do not order. Terrible auto-renewal policy with no email to let you know in advance and no refunds even in you contact them before anything has shipped. I contacted them on the date of the renewal to cancel and it was a flat no. No problem sending you marketing emails but auto renewal information warnings are non-existent. There is a reason that this page doesn't have a company rating function - you'll see many people are upset about this if you google it.
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
Hi Michael! We apologize sincerely for any confusion you may have encountered. We appreciate you despite the fact that you didn't enjoy your experience with us. Even though you didn't like your experience with us, we still value you. We appreciate your comments.