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Jawstec has a rating of 3 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Jawstec ranks 73rd among 3d Printing sites.
Edit: After working with other printers, I now realize that Jaws Tec is a great value, regardless of their lack of customer service. Give them a try.
Original: Their upload system had multiple errors and took multiple attempts to get to work. When I received my invoice, it had errors in it. I contacted them and they didn't care to take any responsibility for their own site.
Then they sent me an incomplete set of parts. When I contact them again they said since I'ordered in bulk'(I didn't want to. Refer to the first comment) that they are not able to inventory the order, basically reflecting any responsibility for another mistake.
If I had to guess, I would say that they have no interest in having me as a customer.
Gain trust and grow your business with customer reviews.
Hi Jacob! I sent you an email yesterday morning offering to reprint your missing part. When you place an order in bulk (meaning multiple parts in one file) our team does have a problem inventorying them all as I had mentioned to you. As soon as you send me the individual file of the missing piece we're more than happy to reprint it for you. Please see the email below in case it might have gone to your spam folder.
Hi Jacob,
We can reprint your part but I need to you send me a file of the induvial missing part. When you order in a bulk like you did our team has no way of doing inventory before ship. Once you send me the individual. Stl file for the missing part I will get it going for a reprint.
Thank you,
Amy