Jacksonville Chrysler Jeep Dodge Ram

I brought my car in for a diagnostic test to determine why the engine light was on. My husband typically takes care of this for me but, unfortunately he was out of town. After not receiving a phone call for an update 6 hours later after dropping off the car I called for an update. There was no answer, left a voicemail and then someone got back to me 1.5 hours later. They advised me for what needed to get fixed the parts cost 200$ and the labor fees would cost an additional 800$, so over 1,000$ with taxes. Then, I felt placed on the spot, pressured to pay the money or I would do more harm to my car. In retrospect I believe not only did I get taken advantage of to spend an outrageous amount but they were in hopes of me trying to buy a new car. Earlier in the day when dropping off my car, I was waiting in the lobby well over an hour for the shuttle to take me home and a sales person tried to coax me into looking at new models. My car is 8 years old and soon will need to be replaced. Lesson learned: go with someone so you don't feel pressured to make a decision and do your research. Discovered for what I was charged 4 hours of labor actually should only take 15-20 minutes.

Emailed this dealership regarding a truck for my son that they had advertised for sale on their website. Internet sales (Megan) responded that the truck was available. I said great, my son will be over in an hour to test drive. She said great ask for Megan. My son arrived within the hour and Megan was not available and the truck was not on the lot either. The sales guy walked my son all over the lot and then tried to convince him to test drive a different truck. These dealerships and salespeople are a joke with their advertising schemes. We have purchased 3 trucks from this dealership in the past. NEVER AGAIN!

Stay away! This place pulled a bait and switch as well as other slimy high pressure tactics.

I recently had the worst car buying experience that I have ever encountered while shopping at Jacksonville Chrysler Jeep Dodge Ram on Nurseryfields Drive. Feel free to call or text me to hear about my experience first hand! *******734 (Matt)

-Bait and switch using credit terms
-Holding onto my car in service for 3 weeks without working on it, with the hopes I would trade in and purchase from them
-Management level (Tony) down are all scumbags and will lie/cheat until you purchase

My experience:
I brought my 2014 Jeep in for service on July 2nd. The communication with their service department was very poor. I was called a week after dropping it off and was told that they do not know what the problem is with the vehicle, but they were going to continue to look into it. I have an unlimited mileage, unlimited year warranty through Mopar so it was worth waiting for. Finally on July 25th I was starting to consider using it as a trade in for a vehicle for my 16 year old son. Their website has hundreds of used cars to choose from (lie). I inquired about a couple of cars and got a call from Jacob in their sales department. Jacob immediately fell back on the tactic that I would owe so much money to get my car fixed. I was never told by Service what was going on with my car but Jacob immediately found out that it would cost me $4k to repair. I informed him that I had a warranty, he then tried telling me that I had too many miles, I then informed him that my warranty was unlimited mileage.

I found a 2018 Lexus that would be a nice fit for my son. First I was told that with my down payment and trade in that I was looking at $580/month for 72 months. I declined and told Jacob I was going to shop around other stores to try to get more for my trade in as I wanted to be at $490 for a payment. Of course Jacob calls me 10 minutes later saying that he was at $490, I asked him how, he told me that they increased the amount for my trade in. Jacob then begged me to take delivery that night as the sales team had a contest and he needed it gone. Jacob came to my home and delivered the car at 9:30pm. I was signing the paperwork and when I questioned that my trade in seemed to be the same amount as before he told me that was not the case and an error on the paperwork. I continued to sign and gave him a ride home. I later then realized that this dealership extended my payment months to 76 without telling me (hence how they got my payment down), they did not increase the amount of my trade in.

I called the dealership the next day and requested to speak with a manager. I spoke with Tony, he informed me that all sales were final but if I come in that he can work something out regarding possibly trading it in for a less expensive vehicle. Tony told me that he would be at the dealership all day the next day.

I go to the dealership and ask for Tony, conveniently he is not working that day. I was given the option of getting my payments to 72 months but still have a $560/loan. I had saved a couple vehicles from their website that would work better and after showing those I was told that they do not have any of those cars as they were at other dealerships and unavailable to be swapped out. I was told to go outside and pick out one that they had on hand. They had 7 used cars on hand all of which would not work out for me. I regrettably had to go in and sign for the 72 months at $560.

Stay far away from this dealership! Tony and his staff are cheaters, liars and scumbags. I have bought many vehicles and this was by far the worst experience. I purchased a new Lexus a couple of weeks ago for myself at Fields Lexus in Orange Park and that experience was completely different from this one.

They will probably respond trying to save face regarding this review. Do not fall for it! Please call or text me! I will personally give/Venmo you $100 if you show me a quote from this dealership and a signed quote that you decided purchasing from another dealership!

I have owned Deverl Dodge/Jeep vehicles over the years and had them serviced at dealerships across the country. Service departments have always been friendly and courteous. I was in for a total shock when I moved to the Jacksonville area and had my Grand Cherokee serviced by this dealership. My first experience was for a 40,000 mile service. After a 6 hour time estimate, Inreceived my car 3 days later. When I got to the dealership to pick up my vehicle the check engine light was on. Really, after 3 days they return it with a check engine light on. 3 hours later it was returned with the claim it had a loose connection. Today I have them
One more shot. Went in for an express oil change. 2 hours later I went to the desk to see what was taking so long. I was told their printers were down and my car had been ready for 45 minutes but they couldn't do anything with their printers down. I pointed out that I had seen several people get checked out, I was told that it was only his printer that wasn't working. No apology or anything. I asked to speak with the service manager. 15 minutes later he still hadn't come out. I left and will not be returning. If you look at their facebook page, the reviews are much worse than mine. Not sure how their parent company allows them to continue to ruin their name and cost loyal Dodge/Jeep customers. This is my 5th Dodge/Jeep vehicle. As long as Inlive here, I will not be buying another.