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Jive has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Jive ranks 8th among Online Storage sites.
When my bank merged and changed names I got a new credit card. Unknown to me, my office manager updated the info in the account. Shortly after, I received a text telling me I have to update my credit card info - which I did. 3 months later I noticed we were being booked twice (and the second billing was higher than the first). Calling the company with dates and invoice numbers they said they have no record. It took 3 months and a dozen calls 45 minute calls. With lots of transfers and holds, to find the a different division - handling ecommerce was the billing party. Somehow I have 'accidentally' signed up for it (on the text message asking for my cc info). I spent another month convincing them I had not signed up for it and never used it. They wanted invoices for everything - but is was auto billed and didn't get an invoice - only the invoice number from the bank. It took another month to decide that I hadn't used the service and 'might' have accidently signed up for it, but their policy was they only refunded 3 months - even though it took me 3 months to even find the division. I was told it would take 3-4 months to refund. A year late- with a call about it every month, still no refund
When my bank merged and changed names I got a new credit card. Unknown to me, my office manager updated the info in the account. Shortly after, I received a text telling me I have to update my credit card info - which I did. 3 months later I noticed we were being booked twice (and the second billing was higher than the first). Calling the company with dates and invoice numbers they said they have no record. It took 3 months and a dozen calls 45 minute calls. With lots of transfers and holds, to find the a different division - handling ecommerce was the billing party. Somehow I have 'accidentally' signed up for it (on the text message asking for my cc info). I spent another month convincing them I had not signed up for it and never used it. They wanted invoices for everything - but is was auto billed and didn't get an invoice - only the invoice number from the bank. It took another month to decide that I hadn't used the service and 'might' have accidently signed up for it, but their policy was they only refunded 3 months - even though it took me 3 months to even find the division. I was told it would take 3-4 months to refund. A year late- with a call about it every month, still no refund
Signed a contract with jive to set up a phone system two month later still nothing and now they are finding excuses and putting it on me
About 2 years ago they overcharged my bank account by $450 due to a "clerical error", they said they would reimburse me for my overdraft charges, but never did. I should have cancelled them then.
Now on March 23rd I requested a port out from Jive to a new cellular carrier. The port keeps getting rejected BY JIVE. First there was an 800 number attached - I told Jive to remove it. Two phone calls and multiple emails later it finally was deleted. Then Jive still had an old billing address, so I had to correct that, now multiple times refused due to a "provisioning" error. Whatever that is. So I spent over an hour on the phone with Jive, finally getting to someone in porting who told me, "I don't see any reason why the number can't be ported out.". Now I am on hold again (May 10th), talking with the cellular company again (for 51 minutes now), deleting the original requests that keep getting refused and starting over from scratch. Jive refuses to release the number! I think Jive is doing this to prolong their billing with me - a dissatisfied customer trying to leave.
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