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  • JoannesDress.co.uk

Overview

JoannesDress.co.uk has a rating of 2.79 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JoannesDress.co.uk most frequently mention full refund, poor quality, and wrong colour problems. JoannesDress.co.uk ranks 135th among Dresses Other sites.

  • Service
    11
  • Value
    10
  • Shipping
    12
  • Quality
    11
4
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What reviewers want you to know

Positive highlights

  • I was also surprised at the quality of customer service standards at Joannesdress.co.uk -
  • Urchased a custom sized wedding dress and it is exactly what I ordered!

Critical highlights

  • Dresses arrived 3 weeks later, suppose surprise, none of them fitted!
  • We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.'
How would you rate JoannesDress.co.uk?
Top Positive Review

“MY WEDDING DRESS”

evgenia v.
3/26/18

My dress came really fast and it's absolutely beautiful and it is more than I ever imagined. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Its just stunning I cannot wait to wear this on my big day in April. The service that I received was fantastic, there was assistance with all the measurements Thank you very very much to your amazing team. I recommend this site to anyone!

Top Critical Review

“Do not buy from them!”

A C.
1/7/20

I ordered a bridesmaid dress from them, paid for extra fast delivery, they promised it would arrive within a week but it arrived after 5 weeks, cheap material, doesn't like like on the picture at all, horrible. They never responded when I asked for a refund, I wasted all my money and on top of that I ended up buying another dress that I finally wore at the wedding of my friend. Please don't buy from them.

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) wedding dress (11) 3 weeks (4) 7 days (5) refund policy (4) dresses (31) right colour (3) return address (3) size 10 (4) 3 days (3) bridesmaid dress (10) prom dresses (4)
Thumbnail of user ac732
1 review
1 helpful vote
January 7th, 2020

I ordered a bridesmaid dress from them, paid for extra fast delivery, they promised it would arrive within a week but it arrived after 5 weeks, cheap material, doesn't like like on the picture at all, horrible. They never responded when I asked for a refund, I wasted all my money and on top of that I ended up buying another dress that I finally wore at the wedding of my friend. Please don't buy from them.

Thumbnail of user amyw374
1 review
0 helpful votes
April 1st, 2019

DO NOT purchase from this company. They send you a cheaply made dress with size proportions nothing like what they should be, and when you contact them about a refund or exchange they never respond to your emails. Absolute fraud and I urge you to avoid at all costs!

Thumbnail of user evgeniav
1 review
2 helpful votes
March 26th, 2018

My dress came really fast and it's absolutely beautiful and it is more than I ever imagined. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Its just stunning I cannot wait to wear this on my big day in April. The service that I received was fantastic, there was assistance with all the measurements Thank you very very much to your amazing team. I recommend this site to anyone!

Thumbnail of user karenw278
1 review
3 helpful votes
February 1st, 2018

I was very unsure whether to order my wedding dress online, but I needn't have worried. Joanne's dresses provided an excellent, polite and speedy service. It arrived in 3 weeks of ordering! The dress was identical to the picture, beautifully made and fit perfectly with no alterations necessary. I'm so happy... Thank you so much!

Thumbnail of user colletteb4
1 review
1 helpful vote
July 9th, 2018

Please, please do not buy anything from this company! They are fraudsters that lie and steal money from you. I have contacted trading standards and will be taking legal action as they have not provided me any money for the dress I returned, therefore this is theft. Their refund policy is a complete lie even though I have an audit trail of them agreeing to a full refund even before purchasing the dress!
This is a scam company, please do not waste your time and money on these horrible people.

Thumbnail of user leanoran
1 review
1 helpful vote
March 29th, 2018

I have received the dress this morning and I opened the package, My god. That's really the dress I want. When I have saw it at the first time, I love that. Then I owned the dress. It has become my go-to dress for parties now. Overall, it looks and feels like extremely high quality tailoring: it has been with me through many parties now, and looks almost like new still! I'll definitely be looking to buying another sometime soon!

Thumbnail of user hywelt
1 review
1 helpful vote
September 9th, 2018

Thieves and scammers - just don't buy from them. They refuse to refund poor dresses and because they are based in Singapore you can't take them to court. Their refund policy is rubbish; they don't do what they promise and try every trick in the book to keep your money.

Thumbnail of user jokuballn
1 review
3 helpful votes
January 17th, 2018

Okay so this is an online website and even though its alittle scary let me tell you what i did. I went tried on dresses at a dress shop and got my measurements and tried finding one that fits me awesome. I went online to the shop to see if they had a similar one for cheaper. Turns out they did. The dress in the actual shop was close to 600. And this one i got for 200.00 plus shipping. AND! They custom fit it to my size. I got the shipment in about 2 1/2 weeks. And it still looks amazing. If you are on a budget this is defiantly the way to go. They are worldwide.

Thumbnail of user violets19
1 review
0 helpful votes
May 30th, 2018

I bought my wedding dress from this company but the dress I received is more like a size 10 than a size 16. The armholes went as far as my elbows plus it's meant to be tea length but reaches the floor. The outer material which is netting looks like it was randomly cut with a pair of scissors and they're trying to say it's the under garment which if u looked at the dress u could clearly see its not
I sent them pictures of the netting and I've asked for a full refund but not having any luck so I've told them I'm going to a solicitor and trading standards. I would advise anyone not to order from this company.

Thumbnail of user limiae1
1 review
1 helpful vote
September 30th, 2016

I have to say dresses were gorgeous, high quality with best price ever. I ordered my 5 bridesmaid dresses on this site and i was concerned before, because of reviews, but their customer service told me that some of their competitors can write as well, still a little bit of scare, but OH MY GOD, i can' t believe that dresses are gorgeous and they are fits like glove, my girls loved, so i am released. So sometimes, we should just believe ourselves, just made the right decision, will shopping again. Thanks for everything

Thumbnail of user gloriah36
2 reviews
3 helpful votes
February 23rd, 2018

I absolutely love this dress and is an amazing price for the quality! I chose the UK 18 dress size, even though I'm normally a ten, as this correlated with the measurements using the size guide and it fits perfectly! Therefore, I think it is important to look at that.
The dress is gorgeous and looks stunning on and off! I never wanted something very bling and even though this has quite a few gems on it and sequins it doesn't come across over the top or tacky. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Also, you don't have to wear it with the petty if you don't want, which is most likely what I'm doing as i don't want it to be as massive as that.
There are a few places where the ends haven't been finished off properly or there are treads hanging but these are easily sorted and for the price this is reasonable!
I recommend this site to anyone!

Thumbnail of user gemmac20
1 review
1 helpful vote
January 15th, 2017

Ordered 4 bridesmaid dresses non fit the sizing is incorrect on their website. Lots of emails back and forth to get a refund. I was told to send back so I paid £17 tracked. They claim they had never received the package even tho I had tracked proof it was signed for! They finally said they would issue a refund and it would take 20-25 days! 2 weeks later the dress arrived repackaged at my home address and they claim they refunded me. I have had no refund what so ever! And now out of pocket. Worst customer service and the emails make no sense that they send. DONT buy from them!

Thumbnail of user simoneb31
1 review
1 helpful vote
May 25th, 2018

I would NOT recommend this company. I ordered a maternity bridesmaids dress and paid for express delivery after chasing, it arrived late, was way too big, looked nothing like the picture and their response was take it to a tailor, which there was not enough time before the wedding and would mean I endured further costs, after spending a lot of money on the dress. I had to spend more money buying another dress before the wedding and despite their Returns Policy stating they would give a full refund within 7 days if you were not completely satisfied, they did not honour this firstly not wanting to agree to a refund, then wanting to deduct 30% for material (which I was returning) and 35% for workmanship. They seemed to make up changes to their policy as they went along, which is not in the policy on their website.

I found dealing with them a very stressful. Again, I would not recommend them.

I got another dress from JJs House, which arrived early and I highly recommend their services/product for maternity dresses.

Thumbnail of user sallys54
1 review
1 helpful vote
April 15th, 2016

I ordered a bridesmaid dress from this outfit via a UK website. However, I didn't like the dress when it arrived and wanted to return it. Please be aware that because the dresses are made to order, you have no right to return and request a refund unless the dress is faulty in some way. It is not like buying from a regular UK website, where you can return anything you don't like.

Thumbnail of user elisab95
1 review
1 helpful vote
September 12th, 2016

I am very happy with the service and quality of the dress I purchased for my bridesmaids. I was initially worried that we would not receive it in time since it was being shipped from overseas but it was a very smooth transaction. I emailed customer service and they returned my email within 24 hours and also put my mind at ease, my girls loves the dress and can't wait to wear it on my wedding. Thank you

Thumbnail of user jenniferp116
1 review
1 helpful vote
September 30th, 2016

Had a really well fit since I ordered custom measurements since my body is around 3 different sizes. Extra costs were clearly marked shipping and custom measurements. I did not like the only 2 shipping options. The price for expedited shipping was $1 cheaper than the other but we are on track with ordering and could have been ok with a longer shipping wait to save money, had there been a cheaper option. Overall great job.

Thumbnail of user reelikae
1 review
0 helpful votes
March 27th, 2018

I wish I could rate 0 for my experience. I received a faulty dress, full of several black stains, missing buttons in the back and in a wrong colour. Material used for a dress was so cheap, the dress looked like made of plastic. It did not match at all with the picture displayed on their website. They refused to refund me since it was order made dress and stopped replying my emails in the end. I lost my money and still have a faulty dress that I will not wear. They first offered me to take the dress to the dry cleaners? They take no responsibility for making a dress like this. Horrible customer service, product and overall experience.

Thumbnail of user rebeccar127
1 review
1 helpful vote
January 30th, 2018

I absolutely had to share the positive experience my daughter had when ordering from JoanneDress. We ordered a dress for her on January 15th and received it on January 25rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit to her, and it fits PERFECTLY! So happy we found this vendor online because a bridal shop would have been a six week turnaround, and we only had about three weeks. Definitely going to order from them again, but I do recommend that you pay the extra £22 for a custom fit.

Tip for consumers:
my order #. *******5248759

Shipping
Quality
Thumbnail of user charlenek8
1 review
2 helpful votes
March 6th, 2018

Do not order from this company it's a scam please avoid I ordered a wedding dress they took my money and then nothing no emails to confirm order no response when you email them numerous time and the phone number is fake also this has been over 10days and still nothing

Thumbnail of user kerryannv
1 review
0 helpful votes
March 5th, 2018
• Updated review

Well its been just over 60 days since I gave up chasing this company for any sort of refund. It was quite clear after weeks of daily messages that they never intended to honor their refund policy.
PayPal saw in my favor and refunded me the fast track moneys as the Fast Track service clearly was never delivered, and JoannesDresses never even entered in dialogue with them to defend the complaint I raised.

Visa have not confirmed that they will beable to recover any moneys as yet, but I have another 2 months to wait before I will know the outcome of their activities.

The dress still remains unopened in the packaging that it arrived in

Absolutly terrible experience - Avoid!
January 10th, 2018
• Previous review

Ordered a Christmas dress in November, stipulating I required it for a party event on the 15th December.
On 4th December was asked to Fast Track the order to ensure it would be received in time.
12th December Contacted them and was advised that I needed to pay for another fast track!... Then received another email saying the dress had been dispatched!
13th December Dress was dispatched for delivery (according to the tracking email I received)
27th December Dress arrived!

Turns out the dress was manufactured in Singapore and took 10 plus days to be shipped to the UK (at no point was I aware that I was dealing with a non UK company).

The worst thing is even after stipulating I had a deadline, they still requested (and I paid" a fasttrack service. They knew that shipping would have been 10 days and with the run up to Christmas, omitted to tell me the order could not be fulfilled.

After reviewing the terms and conditions on their website, I contacted their customer service via email 4 days after it had arrived (and within their 7 day return period) to advise that the dress had finally arrived and that as per clause 3. Of their returns policy, I was not satisfied, both with the dress and the service I had received from them.
Since then (2 weeks now) I have emailed them every day and receive no more than single sentence replied.
They refuse to acknowledge the return / refund request

I even have the dress, in its origional packaging unopened as I never want to see or wear the item of clothing.

I have a case open with PayPal to request a refund for the fast track service that clearly was not delivered and also a case open with VISA for the whole transaction.
Im not hoping to ever see my money back, but hope that my experiences go to help others who are thinking of using this company... DONOT!

Tip for consumers:
DONOT USE THESE PEOPLE !!

Service
Shipping
Returns
Thumbnail of user diernibrl
1 review
1 helpful vote
May 23rd, 2017

My dress arrived today and is exactly as was pictured. Everything about ordering from this company was easy and the manufacture and shipping procedure was exactly as described with the dress arriving just two weeks after it was ordered. I had been a little nervous about ordering from them, but my fears were completely unfounded and I am a very satisfied customer. I highly recommend joannedress.

Thumbnail of user darcyp10
1 review
1 helpful vote
July 12th, 2018

I am so excited that I got this dress for my sisters rehearsal dinner. Im so in love. This dress is very well constructed and so flattering on! The pearl detailing is so romantic. This would be perfect for some one's prom. The quality of the dress is very good and not at all cheap looking like some lace dresses you see online. The lining fabric and the pink lace sash are what really make this dress special along with the little tulle underskirt for added flounce. Its true the best are always graded the hardest! Buy it ladies it is soooooooooooo worth the money!

Thumbnail of user pathrosah
1 review
4 helpful votes
November 26th, 2017

I had an amazing experience with Joannedres! They went out of their way to make sure that I received my order before moving to another city! The quality of the dress is perfect! Very high quality! The fit was also perfect... we followed the sizing chart and it was as right on! Excellent company on all counts! I would reccomend it to anyone!

Thumbnail of user ellenl33
1 review
1 helpful vote
March 29th, 2017

This is the first online review I've ever left regarding a shop purchase. I felt compelled by the terrible experience.

Horrible service! I bought the dress after checking the return policy which states '3. We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.'

The dress was heavier than expected and I purchased it with a few other dresses to try on.

They stated the belowl reasons for not accepting returns including:
- the dress has lace
- the dress was made to order

I kept repeating their return policy back to them and they have not stopped responding to my emails all together.

Do not buy from them!

Thumbnail of user catherineb93
2 reviews
4 helpful votes
January 31st, 2018

I'm incredibly happy with my experience with JoannedreSs. I found a great dress for my darling on their website that I had been eyeing for months. When I was on vacation, I decided to visit the store to finally try it on. I am so happy with my dress! The quality, comfort, and price, as well as design and fit were exactly what I wanted! Trust the size guide they have on the website. The price was fantastic and I'm so in love with the design and quality. It was a perfect mixture of every dress. The stylists were so kind and helpful, and shipping times are great as well. Beautiful dresses and even if you are unable to go to the store their online fit guide is very precise and helps in ordering the correct size. I loved the personalized fittings and time spent with each dress. The store is magical and the staff are wonderful. Each group gets a private room complete with couches, champagne, a cart of accessories to complete the look, and a changing room. The sales attendant was so kind and helped me think through all the decisions of each dress. They have already pulled a few dresses I had chosen and a couple she wanted to suggest, and she gave me the opportunity to pick out a few more from the showroom (and because of my time constraint, she steered me away from dresses she knew were back-ordered). Then, we were ushered back to our own lovely private sitting area and fitting room and something to drink was provided. The customer service was great! I love the variety in price range that they are able to accommodate and the gowns are all beautiful and great quality. Very thing I have purchased has been lovely and a great find! Highly recommend if this is your style. I would 100% recommend!

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From the business

Company Representative

Thumbnail of user joannesd1
joannes d.
Joannesdress.co.uk Founded in 2010, one of leading suppliers of wedding & special occasion dresses in Singapore. We keep abreast with the latest trends in bridal fashion, offering fashionable dresses of good quality at the most reasonable price for every bride in the world.

Joannesdress.co.uk provides hundreds of dedicated products for global buyers. Our buyers are from the US, UK, Europe, Australia and Asia, totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Joannesdress.co.uk, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

All the dresses we are selling are made from the top quality materials and go through rigorous inspection. We have an Elite team with professional skills and unlimited creativity in dressmaking.

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