• J&P Cycles

J&P Cycles

Overview

J&P Cycles has a rating of 4.6 stars from 3,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 2nd among Motorcycle Parts sites.

  • Service
    493
  • Quality
    3058

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.6%
Positive
3,151
Neutral
102
Negative
113

Instant Feedback

18,044 reviews

47
See all photos

What reviewers want you to know

Positive highlights

  • Has a great ordering system and always get the right parts
  • Always an easy transaction with quick shipping and quality parts

Critical highlights

  • The customer service and tech departments are a waste of time.
  • They messed up charging me way over so it maxxed out my credit card and messed up getting my parts.
How would you rate J&P Cycles?
Top Positive Review

“Nice lights for my lowers”

Jeremy V.
3/7/24

I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.

Top Critical Review

“NO good for International Orders”

Rob V.
2/20/24

Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.

Reviews (3,680)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (605) right part (130) quality parts (86) quality products (95) motorcycle parts (54) delivery time (26) credit card (36)
Thumbnail of user jeremyv261
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.

Reason I chose this business:

Used them before and great products.

Reason I chose this product:

To replace my missing lower grill cover.

Quality
Thumbnail of user michaelg6919
1 review
0 helpful votes
April 13th, 2024
Verified purchase

J&P cycles rocks my son is a little vertically challenged we couldn't figure out a way to fit him on a wide glide without going through a bunch of stuff to put meds on and he's wanting to do some long distance travel so we looked everywhere for floorboard kits. The only people had it was.J&P awesome customer service in fairly quick shipping. Should've paid the extra 20 bucks. So we could have took advantage of these beautiful sunny days sooner.

Reason I chose this business:

Only people to have the part I needed

Reason I chose this product:

Looked like good quality

Service
Quality
Thumbnail of user lgh4
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

All well except finding detailed information on this item was impossible to find on your site. Almost stopped me from ordering from you as I couldn't locate manufacturer's website to get the details. I finally found enough info on YouTube to order the light and onc eit arrive it included a very nice installing reference sheet that had all the info I wanted on 1 page. Please do more to allow us to see details of product, manual or installation sheet or other...Larry

Reason I chose this business:

Heard goods things from other riders.

Quality
Thumbnail of user robdvaillancourt
1 review
0 helpful votes
February 20th, 2024

Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.

Tip for consumers:
DO NOT BUY from J&P Cycle if you live outside of USA.

Products used:
NONE> Boots were made way too small at the ankle. Jackets are made weird and poorly (Scorpion hoodie is made poorly and looks like a rag). NO free return for Canadian shoppers. Stuck with over $400 CA funds of junk.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and reference this review. Please include further details regarding your shopping experience/issue

Thumbnail of user kevink2833
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Needed a handlebar for my T 100 project, JP had an ODI aluminum 1" street tracker that looked really nice. Decent price. Ordered it. 3 days later it was delivered, packaged beautifully. Looked amazing on the bike, has several details that no other bars have. Decent price became a deal! Everyone involved in getting me that bar, very much thank you! They have put together a great team!

Reason I chose this business:

Had previously ordered.

Reason I chose this product:

Very good visual rep..

Quality
Thumbnail of user stevend1936
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I would give 10 stars but the brand new toolbox I bought from JP cycles had rust on the inside of it understandably so but I spent over $100 for this tear dropped toolbox +75 for the mounting kit. I went ahead and put it on but other than that JP cycles was amazing. Can't blame them as a company. This is more of a worker. Let that slide by or did not notice it as you would have to open the toolbox to see the rust on the latch, but you know rust is like cancer.

Reason I chose this business:

Online advertising and friends

Reason I chose this product:

Great prices wonderful product reviews

Quality
Thumbnail of user davidp6136
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Altough these wind buffers were not made for the heritage classic 2023 all I had to do was get a hole
Drilled in the proper place and they fit nicely. They work perfectly, they nullify the air that normally comes up from under the windshield and into my eyes and riding glasses. They are perfect, what a pleasure to not have my eyes watering because of the wind buffetting. Hopefully they will soon make a pair with the proper hole placement, but until they do these work great.
David Page

Reason I chose this business:

From on-line google

Reason I chose this product:

I had an old pair for a 2000 ultra classic that I modified for my bike in the states and they worked great, so I bought a new pair for the Heritage Classic I have in Canada.

Quality
Thumbnail of user billd1004
2 reviews
0 helpful votes
April 19th, 2024
Verified purchase

Purchased online and they were delivered relatively fast. Product is good. They don't really give you any pictures or full description of the part. The biggest flaw is the way you have to tighten it. It has a small Phillips head slot on the back side of the threaded portion. This strips out very easily. Looks and price point were good (a lot better than a HD purchased one).

Reason I chose this business:

They provide a large selection of compatible parts for my HD motorcycle.

Reason I chose this product:

Product looks and price compared to HD. They cost half as much for the same product.

Quality
Thumbnail of user dustinm417
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Everything was good. The only issue I have was I bought what I thought were gaskets for my new exhaust and it only had 1 in the package. This was correct but the part page seemed to mislead me to believe it was 2. Probably me not reading thoroughly enough. The Vance and Hines short shot exhaust are great and the sidici helmet is as described. I will continue to shop with J&P in the future and appreciate the first responder discount they offer.

Reason I chose this business:

Good reputation as a company

Reason I chose this product:

Fit my needs and budget

Quality
Thumbnail of user thomase1376
1 review
0 helpful votes
March 21st, 2024
Verified purchase

While browsing through J & P Cycle's online site I noticed a "COOL" gas cap for my Sportster, it was a really good price, so I ordered one. I figured it would take a week to arrive, However, It was in my mailbox just 3 days later. I put it on my bike that day and boy does it look great! I am VERY pleased with my purchase and YES I will order from J. & P. Again!

Reason I chose this business:

Had very good experience with prior purchase's

Reason I chose this product:

Liked the way it looks on my bike!

Thumbnail of user danw1698
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Web site showed product in stock so i ordered it since it was supposed to ship within 24 hours. More than 24 hours later, no email confirmation of shipment. Got back on the site and it now says backordered. Contacted customer service, very friendly and efficient in looking everything up but nothing that they could do. Couldn't even cancel order since it had been processed. Had to wait longer than i wanted to replace my broken clutch cable.

Reason I chose this business:

Because the product was supposed to be in stock and shipped within 24 hours.

Reason I chose this product:

Because the product was supposed to be in stock and shipped within 24 hours.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and reference this review. Please include further details regarding your shopping experience/issue

Thumbnail of user charlesw3537
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Wow! How to begin;; Geneva! That woman really needs a Pay raise! In almost 40 years of Bikes I have NEVER ordered Anything & received it the NEXT DAY. I know UPS gets credit also BUT it started with her. She is an Asset to your company;; professional on the phone, answered ALL my questions: pleasant to speak to! I have 24 employees & 7 women up front. Proud of them all BUT GENEVA;; always room for one more in the Office! Lol Thanks guys;; I WILL be coming back for more!

Reason I chose this business:

Friends in Galveston recommended

Reason I chose this product:

Just basic Bike Maintenance

Quality
Thumbnail of user robertl5290
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Happy with the overall products, but one. V&H Stingray air breather. Poor workmanship on item #6. The Venturi Naked Backing Plate is just tacked welded. You can see daylight. I corresponded to V&H this is the response.Hello,
All of our intakes are just tack-welded. There is no rideability issues and no leaks. This will not do any harm.

Thank you,

Rider Support Team

VANCE & HINES

******* Rosecrans Ave. Santa Fe Springs, CA *******

T. *******529 f. *******110

Just for a possible return of the V&H stingray air breather.

Reason I chose this business:

Great service. Offered discounts to Military.

Reason I chose this product:

Had what i wanted at a fair price.

Quality
Thumbnail of user alexh1397
1 review
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

I waited too long to receive parts. I thought as an RPM member all parts received in 2 days, perhaps I miss understood. Parts would come in a few at a time, delaying the completion of project. Some parts would take a week to arrive. Additionally, the shipping department at certain locations should choose more wisely the proper shipping method. A partial order just arrived, a single snap ring in a 12"X7" box! What a waste.

Reason I chose this business:

Got what I needed.

Reason I chose this product:

Needed them

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

This order has oil on it. We cannot expedite oil the carriers do not allow hazardous items to be expedited. Expedited shipping does not change the lead time. If you are ordering an it that says ships in 3-5 business days it will not ship for 3-5 business days.I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.

Fast and easy!
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They have most what I need at good price and good quality

Thumbnail of user sargea5
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

Found the replacement windshield for my bike and ordered it. Delivery came much sooner than I expected which made me happy. I was able to get it on my bike with ease and J&P Cycle did it again for me when I ordered a tool roll set. Delivery was sooner than I expected and everything was there in the order and I couldn't be more happy. Thanks J&P I'll definitely come back when I need things for my bikes. Spring, TX

Reason I chose this business:

I am a repeat offender with J&P. They always have what I need at a good price and have always met my need so I will definitely be back for more

Reason I chose this product:

I read the reviews and was satisfied with what I read from other comments and knowing J&P history I couldn't go wrong with the products I purchased

Quality
Great!
March 7th, 2024
Verified site experience
• Previous review

Great! Love J&P!

Reason I chose this business:

Easy place to shop.

Reason I chose this product:

Can't go wrong having extra tools on a ride for when you need them.

Thumbnail of user johnm13956
1 review
0 helpful votes
February 21st, 2024
Verified purchase

I'd wanted to get some luggage guards for my wife's Harley Deluxe. Tired since 2020 and even called Harley and was told that there's nothing that would fit. Just looking at J&P lately saw a pair that was made by Hog workz that they would fit. Ordered and they're on the bike. Fit perfectly and simple quick installation. Good quality and Great price

Quality
Thumbnail of user scotm88
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

There used to be motorcycle shops all over the place and you would hit all your favorites and gather the parts you wanted. They have mostly all disappeared. J & P is about as close as it comes to that, considering that you are dealing with online orders. I'm just glad someone deals with the old school parts, as well as new. I have been happy with the products I've purchased and so far, I have found everything I was looking for. No complaints yet from me!

Reason I chose this business:

So far, they have everything I need. A large inventory, and as long as they keep the old school guys happy, I will continue to support them.

Reason I chose this product:

I like to stay with the brands that I have always used and trust.

Quality
Old school customers
April 10th, 2023
Verified purchase
• Previous review

I am happy J&P has not abandoned those of us who are 'old school'. I ride a kick start only Shovelhead and have friends who ride earlier models. I have so far, found everything I've wanted and it arrives when expected. I try to purchase parts made in America, and when they aren't available, I want them to be from anywhere on the planet besides CHINA! Please keep trying to make this a possibility. So far I've had good luck. No complaints to J&P from me!

Thumbnail of user johnd9255
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Items worked great. I placed 2 orders on a Friday same day one in the morning & another in the afternoon. The morning item I paid $35 extra for next day air. The afternoon item I paid regular shipping $7. The $7 dollar afternoon Item was delivered Tuesday 4 pm. The $35 dollar item was delivered Tuesday night 7:30 pm. Point being next day air is not worth the money. I will say J&P was good about it when I called they refunded all my shipping cost.

Refund on shipping

Service
Quality
Thumbnail of user butchm30
1 review
0 helpful votes
April 18th, 2024
Verified purchase

The reason that I order from J&P, is because they ALWAYS deliver my purchases within a 7 day time frame. The merchandise is ALWAYS the quality that I expect to get, and the fitment, as well. I recently purchased an aftermarket fairing, quick release mounts, and wind deflector, all from Memphis Shades, for my 1997 Road King. It took me no more that 40 minutes to install. Everything fit as it should.

Reason I chose this business:

I have purchased from J&P before this most recent time, and have always been satisfied with my purchase, and satisfied with the delivery frame time, from them.

Reason I chose this product:

I chose Memphis Shades, because I knew they had a good product, at a reasonable price.

Quality
Thumbnail of user shelleyo71
1 review
0 helpful votes
March 27th, 2024
Verified purchase

Very good, extremely helpful staff.
The baffles required were not in stock, so they suggested shipping them from another store to the hotel where I was staying, ensuring delivery would be made before the end of my vacation.
They arrived promptly and well packaged, with clear information on the labels.

Reason I chose this business:

The vance and hinds guy suggested them

Reason I chose this product:

The UK are introducing new sound laws for motorcycles, so quiet baffles were needed to meet the sound requirements.

Quality
Thumbnail of user davym20
1 review
0 helpful votes
February 26th, 2024
Verified purchase

I use J & P for ALL my motorcycle needs. In 4 years they've NEVER let me down. All the products I've ordered have been exactly as advertised and the shipping is very much appreciated. Highly recommend you give them a ty

Reason I chose this business:

Continued reliability

Reason I chose this product:

Word of mouth

Quality
Thumbnail of user linh60
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

I mis-ordered a tire with white wall. When I called customer service, an English speaking lady assisted me. We agreed to place an order for the replacement tire and return the unwanted tire. I had the replacement in 2 business days for no additional charges. Also received a prepaid ups return for my unwanted tire. All shipping was paid for by J&P. Excellent service. I will continue to do business with them.

Service
Quality
Thumbnail of user michelles2524
3 reviews
0 helpful votes
November 29th, 2023
Verified purchase
• Updated review

I couldn't use the 10% off for signing up for emails but they emailed me back and gave me a $35 credit to use later. That's great customer service. Thank you. I haven't received item yet so I can't comment on it yet.

Reason I chose this business:

My husband.

Reason I chose this product:

Christmas gift for my husband.

I couldn't use the 10% off for signing up for emails
December 22nd, 2023
Verified site experience
• Previous review

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user anthonym3415
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Was very easy to find a part that fits my bike. Came in pretty fast compared to most sites. Definitely shop here again

Quality
Thumbnail of user kevinb3525
1 review
0 helpful votes
September 8th, 2023
Verified purchase

Buying tires was a quick easy strait forward process. They had the best price on the set for my bike. Super fast shipping. They said 7 days had them in 3.

Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 4 days

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