Jumia.com

Have been using jumia for some years now and never had any complaint or issue with their service deliver items on time and in good condition as it was on their website and very good price and quality I think everyone should give it a try jumia all the way

Ordered phone on jumia described as dual Sim with expandable memory on the site. The phone that came had a hybrid sim slot where sim2 uses same slot as SD card which means you can not use 2 Sims and an SD card at the same time. I requested a return and ordered a replacement phone also described as dual Sim. It had same issue. Jumia refused to refund for both leaving me stuck with two phones I don't want on account of wrong information on their site. I wasn't really interested in a refund. All I wanted was a true dual Sim with expandable memory. I have bought 4 dual Sims from jumia in the past 2 years. This did not matter to them

Have been using jumia for quite some time now, it's really a great online shopping site. They offer great products and on time delivery. I recommend it for everyone

Jumia has got good customer rating for quality products and customer service. Different sellers actually drop their products on this site and this is where the problem comes from. They do not have a good quality control check in place to test the authenticity and quality of this products. Hence, you would often get disappointed especially if you don't check reviews on products before ordering.

Hi there...
I've realised that Jumia Ghana has the most disgusting service in the world.
How on earth can you buy me 370Gh cedis airtime instead of paying for a product I ordered.
And all what you can do is to tell me "You're sorry for the inconveniences"
Meanwhile, MTN says you can call them with your EVD line to reverse the airtime.
I've noticed that all you need is the profit you gain without thinking about your customers.
I'll never recommend such a junk to anyone.
Every customer must be careful dealing with you because your priority is not their satisfaction as you falsely say.
I'll make sure to sue you in court for you to refund my money back to me.
Stupid people full of trash.

I had been making some findings on a particular product around where I live but I was unable to get it because I notice that item isn't available in My Country.
So I searched on Jumia and to My Surprise, I was able to get it.

Jumia makes shipping from outside Countries reliable... kudos to the team.

I just recently used this service and i w1nt to express my satisfaction with this and leave a review for further uses in the future

A business APP you can use to buy online and product of your choice and it meets you right at home. This app is being use by million of people across the world.

Jumia is a scum! Do not buy from Jumia. Horrible experience. After the order is placed and paid for, automated estimated delivery dates are sent out by text and email that never materialize. Delivery agent the one time he picked up the phone said his car broke down. A week later, he does not pick up phone or return calls. "Customer No Service" agents when they pick up the phone can only offer apologies. I am told I cannot get a refund because that would take longer than waiting for whenever the delivery is made. I even offered to drive the 3 hrs to pick up the item myself then the story changed. It would be delivered the next day. I am still waiting. No straight answer from anyone No call back from so-called supervisor. Main office number is non functional. What a joke! My first and definitely last purchase from this company. Buyer be ware.

Lacks POD system but the price is cool. We need Pay on Delivery POD, that's what we Nigerians understand.

Apart from the above, Jumia.com is cool

I ordered Amoi f9 earbuds from Jumia and got the delivery within 4 working days and it works perfectly well

It's quite a decent E-commerce store especially for those living in Africa. Would advise most people to check them out. They are also affordable.

Never buy an electronic from jumia. They have the worst electronics that seem to be recycled and not new. They are either not working or in poor condition a month after purchase.

Jumia Delivery and Customer Agents are both deceptive. They mark packages as delivered, when in fact they are not.

Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later.

When asking for a Supervisor it takes a week to call back.

Inorder to get packages delivered you have to pay an extra delivery costs because as Delivery Agents claim, they don't have transport money.

Horrible Customer Service and Deceptive Delivery Agents!

J'ai acheté une machine à laver, la livraison a été rapide MAIS le produit n'a jamais fonctionné, quand j'ai essayé de contacter la ligne d'assistance jumia, tout ce qu'ils font, c'est tourner en rond, très peu professionnel, méfiez-vous avant de dépenser votre argent! Plus jamais.

موقع لديه مميزات جميلة، ذو خدمة ممتاااازة ،
منتجاااات في المستوى أثمنة مناااسبة للجمييييع، وفيي المتناول.

Outstanding online shopping mall that maintains her integrity well. Here you can pay for your order on delivery and they maintain a seven days return policy in case your order isn't what you expected.

The app is cool
Its legit
No scam
Easy to use
Perfect packaging and delivery
But I can assure u... its good

I bought 2 bracelets from this store, waited for 2 weeks and it arrived in good condition. I love the bracelets. Will be purchasing more from now hence forth.

Is it jumia online share is real or they just want to kick us and disappear? Because I have seen this happening like bamboo just disappeared how real, true is this? Anyone knows about jumia online share?

Worst online shipping experience I had, I have ordered the same order twice with no delivery and the money wasn't refunded

I made a request before black Friday with even 3 days before the crowded, and i stayed for more than 26 days every couple of days i receive a message that my request is in progress. Finally i received an email from them that they are sorry and they will not deliver my request. Although my request was a very popular Perfume which still exist on their site (not that kind of product which is hard to get). I will never deal or recommend them to anybody anymore.

Complaint!
When I placed this order the delivery options were either to have it delivered to a pickup station within 2 days which is by Friday 4th May or to have it delivered to my residence by 5th May. I opted to pick it up because I required it urgently. To date I have had no communication and the status says that the order is "pending fulfilment" On calling customer service I get on SADA who tells me that it is at the warehouse, then says need to wait for another 48 hours, then says the rider has not been assigned, (this was not for home delivery it was for pickup) So I ask can I cancel and reorder? She says yes but I will get a cancelleation email after 48 hours because it has to go to the cancellation team that sends out emails. Then I ask can I speak directly to someone in the cancellation team and she informs me that she is on that same team! I say cancel the order please and she says "it can't be done at the snap of a finger Benjamin!" I say ok cancel anyways... 2 seconds later I get the cancellation message. You can't make this up... epitome of pathetic customer service and impunity culture as in go to hell if you can't wait for your item we have plenty of customers!... So wrong especially since I like to buy stuff online. I will be taking my business elsewhere.
Benjamin Mulli