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    Jumia

Ratings On Other Platforms

Trustpilot
1.9 / 5
Reviews.io
2.1 / 5
Corporate Values

Overview

Jumia has a consumer rating of 3.94 stars from 71 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Jumia most frequently mention customer service and fast delivery. Jumia ranks 42nd among Electronics sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 46.2%
Positive
6
Neutral
0
Negative
7
View ratings trends
19
See all photos

What reviewers want you to know

Positive highlights

  • Jumia nigeria's customer service has got to be the best I've seen in a while.
  • To my greatest surprise, I got a call just 3 days after, that my product have been delivered.

Critical highlights

No critical highlights yet

How would you rate Jumia?
Top Positive Review

“Awesome service”

Joy G.
12/21/21

Have been shopping from jumia for a very long time and I must say that it has been a very good experience so far well I must compliment them on refundment of money if you not satisfy with your item The negative side about them is that must seller deliver a total different item compared to the one being advertise on their store

See positive reviews
Top Critical Review

“Poor delivery and feedback process”

Tosin O.
6/18/21

I placed an order on Jumia and accidentally selected the wrong delivery address. I sent them an email to let them know I'd like to change the address but it was not changed. The delivery agent called me and I told him that the address was wrong but he delivered it there(my former office) to a former colleague without my consent. When I emailed Jumia to complain, they took the dispatchers word over mine and closed the ticket. I wrote them again but was ignored. Since then, I have been shopping on other online sites. I was terribly disappointed

See critical reviews

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) 3 days (3)
abariz
1 review
0 helpful votes
September 14th, 2021

You can ONLY CALL TO ORDER not CALL when something is wrong with your ORDER. So many things is wrong, from them cancelling to not cancelling on time, to returning your refund to their wallet(jumia pay account), to their vendors not having an item yet advertising it, to them bringing dented items without checking. I AM TRAUMATIZED BY JUMIA. I wish I rate them ZERO
You can shop fashion items but NEVER MODERN KITCHEN GADGETS

Tip for consumers:
None cos Jumia customer care service don't even know if their vendors have an item or not. And you can only call them to make orders

Products used:
Blender and clothes

Service
Value
Shipping
Returns
Quality
christophere289
1 review
0 helpful votes
April 30th, 2021

Ordered an item, got series of email and text stating that the delivery agent will call me. Waited a whole day and did not get any call. Called the delivery agent number and it was switched off.
Later got a mail from jumia stating "failed delivery order" with no further explanation. They posted a supervisors number that I can call but it was also switched. This is the worst treatment that one can receive from an eCommerce business. No to jumia!

kemio2
3 reviews
0 helpful votes
January 16th, 2022
Verified purchase

Jumia online shop is very reliable if you need quality dresses, phones, electronics and many other products. They deliver promptly too. Only issue I have with them is that their delivery fee is quite high. Aside from that, you will have a great shopping experience with them.

Tip for consumers:
Always order your products way before you need them. That way, you won't be bothered about the delivery date

Products used:
Electronics

joyg205
7 reviews
0 helpful votes
December 21st, 2021
Verified purchase

Have been shopping from jumia for a very long time and I must say that it has been a very good experience so far well I must compliment them on refundment of money if you not satisfy with your item
The negative side about them is that must seller deliver a total different item compared to the one being advertise on their store

Tip for consumers:
You can save more money when you pay with their jumiapay app

Products used:
Home improvement items and fashion items

Service
Value
Shipping
Returns
Quality
fausaty
8 reviews
2 helpful votes
January 15th, 2021

There are numerous online stores but jumia makes online shopping fun. Its convenient and unbelievably cheap!

tobechukwun
4 reviews
0 helpful votes
August 20th, 2020

Jumia is a great place to feast your eyes as it has a lot of items that meets your eye. However you must note that some items May differ in real than what you had in mind.

olua9
1 review
1 helpful vote
December 19th, 2021

The foundation of any business transaction, online or in person, is trust. This review captures how Jumia lost its trust in our eyes.
My father, who is an avid coffee drinker, recently purchased a brand new coffee maker (RUSSELL HOBBS BUCKINGHAM 1.25 L FILTER COFFEE MACHINE) to replace his old one on Jumia's online platform.
His order arrived but to his utter disappointment, the delivered contraption was a mere shadow of what was advertised on the Jumia website. Several external segments of the coffee machine had glaring rust damage (see pictures attached).
The root cause for the rust is non of my business. What's clear however is that no customer should be culpable for a company like Jumia's negligence. This fact is apparently not clear to Jumia's customer service. The few interactions my father has had with them always ended with the fact that this product is now outside Jumia's return window therefore, absolving themselves of all responsibility or wrongdoing. Jumia, riddle me this: Is it your policy to ship defective products to your customers? Is it also your policy run false marketing campaigns on your e-commerce platform? The listing for this coffee machine certainly didn't display pictures of this rusted piece of crap you shipped to my dad.
I have personally never patronized Jumia's services. Based on this experience so far, that day will never come.
In conclusion, Jumia first caught my eye when it was being touted as the Amazon of Africa. Clearly, Jumia is a far cry from this lofty ideal. If your customers cannot trust you, how do you expect potential investors to rely on your ability to deliver value? It's no surprise your stock (JMIA) has performed poorly in the last 1 year.
In summary, Jumia cannot be trusted and do not deserve your business.

Tip for consumers:
Don’t use Jumia

Products used:
None

Service
Value
Shipping
Returns
Quality
tosino2
1 review
0 helpful votes
June 18th, 2021
Verified purchase

I placed an order on Jumia and accidentally selected the wrong delivery address. I sent them an email to let them know I'd like to change the address but it was not changed.

The delivery agent called me and I told him that the address was wrong but he delivered it there(my former office) to a former colleague without my consent.

When I emailed Jumia to complain, they took the dispatchers word over mine and closed the ticket.

I wrote them again but was ignored.

Since then, I have been shopping on other online sites. I was terribly disappointed

Tip for consumers:
Just avoid them

Service
Value
Shipping
Quality
godwine4
1 review
0 helpful votes
May 24th, 2021
Verified purchase

This fitness band is rubbish please do not buy it does not monitor heart rate or revive messages or calls it just a band

Tip for consumers:
Not everything is the image there

Products used:
None

Service
Value
Shipping
Returns
Quality
marcok16
7 reviews
0 helpful votes
October 31st, 2020

I like the honest reviews that he jumia users provide. Jumi has a lot of internationally good sign their list and that makes it all the better. Usually takes about a month for international orders to be delivered. Delivery shops are in pretty much all the well known towns. Makes it worth using.

damarisi2
1 review
0 helpful votes
May 21st, 2020

I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.

olivera58
1 review
0 helpful votes
September 4th, 2021
Verified purchase

I bought Valem Phantom Z+ 4GB 64GB Android 10.0 from Jumia. The device was tested a week later because I was not around when it was delivered, but fail to work. The device has no life in it, Power On not working, even when you plug it, no sign of charging. Infact it look like an empty device, defective from factory. Jumia refuse to take it back, even to investigate and show concern, they did not. I just threw away 65,000 naira without apology. Moreover, all the bad review I wrote about the device, Jumia fail to post it. They screened it out, meaning most of the review on product found on their site are not real, they only post positive review. This is an intentional act to defraud Nigerians.
DO NOT BUY FROM JUMIA nigeria

Tip for consumers:
Please do not get a product without testing it. JUMIA quality control is next to ZERO. FAKE PRODUCT every where

Products used:
Power bank

Service
Value
Shipping
Returns
Quality
justina226
5 reviews
2 helpful votes
July 31st, 2020

Patronising Jumia.com.ng is one online store that keep to their words. I have ordered so many goods and these goods get delivered on time, the right specifications and displayed on site, perfectly working utensils and a superb customer service. I will keep shopping on jumia.com.ng

adekunleo7
2 reviews
0 helpful votes
February 23rd, 2021

I have used Jumia for sometime now. Actually I first heard about it like three years back and I completely recommend it. It has a large variety of products and services with fast delivery. I've bought a few things there and I'm always impressed with the ease of tracking and fast customer service. 8/10 would recommend.

Tip for consumers:
Check the rating of the seller before initiating a purchase

Products used:
Phones, cosmetics products, clothing and shoes

Service
Value
Shipping
Returns
Quality
felixn33
5 reviews
1 helpful vote
September 2nd, 2020

I ordered a garment from them, which should be sent to me within two weeks but which did not come back until afterwards and it was not the model ordered.

opadelei
2 reviews
0 helpful votes
May 17th, 2019

Jumia has actually done a lot of advantages to the world economy. You don't now have to go to the physical market to get your products. At the tips of your hands you can order from jumia. Jumia would have received my 5stars rating if their products prices are moderate enough. They should know full well that there are now many e-markets. And if care is not taken, they make go insolvent

wagiht
1 review
0 helpful votes
January 9th, 2022

Scammers in everything and in all ways
Useless by all means
I am never ordering from Jumia again
I already deleted the app

Tip for consumers:
Dont

Products used:
None because it was Christmas decorations after Christmas

Service
Value
Shipping
Quality
darey
4 reviews
0 helpful votes
February 22nd, 2021

I ordered for a hard drive and was to pay on delivery. I was told it was coming on a particular day and then booom, they were saying stuffs like "custom stopped the delivery" or something similar.

Tip for consumers:
Be very careful when trying to make purchase. Take note of every little details

Service
Value
Shipping
Quality
obasim
8 reviews
17 helpful votes
December 3rd, 2017

Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid.

Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

eliaso11
10 reviews
3 helpful votes
May 24th, 2019

Delivery is slow sometimes it takes forever even though the good will still arrive but they're still making waves in Africa especially Nigeria

danielo569
3 reviews
1 helpful vote
August 14th, 2020

When I placed an order, from what I saw based on my location, they told me it will be delivered to me about 7 days later.
To my greatest surprise, I got a call just 3 days after, that my product have been delivered. That means the delivery came even earlier than I expected.

orowoo
7 reviews
4 helpful votes
August 17th, 2019

The increasing number of sites similar to Jumia.com tell of its profitability to businesses, especially retailers and relevance to the regular consumer. It just goes to show how the need for the traditional shops and stores will be dispensed with within the next few years.

emmaw235
6 reviews
0 helpful votes
September 30th, 2020

The best online shop in Africa, they have verities of goods and services, phones, electronics, groceries, medical equipment, clothings etc secure online payments, pay on delivery, goods customer service, buy items from abroad, fast delivery etc

oluwafemio5
3 reviews
0 helpful votes
September 15th, 2020

Jumia have one of the best customer size for an online store, even their physical store is wonderful, I had issues with a product of thier vendor and they collected it, inspected it and refund me my money immediately

ulruka
2 reviews
0 helpful votes
May 29th, 2019

I would like the delivery to become fast take a week to receive his package this trouble, and product quality nasco and other are a little worried about the cost the service is doing well these most important

Tip for consumers:
Given critics also important friends

Products used:
Machine à café nasco

Service
Value
Shipping
Returns
Quality

Q&A (7)

Answer:

They should try to verify goods from sellers first before uploading on their website

By Azeez N.
See more answers (4)
Answer:

It's very easy, call customer service phone number or send email to customer support

By Emma W.
See more answers (8)
Answer:

They have varieties of goods, purchase from abroad and pay in local currency, their shipping costs are moderate compared to others, pick up stations are cheaper than home delivery service compared to others.

By Emma W.
See more answers (6)
Answer:

It's 100% legit and delivers very fast to your doorstep by identifying your address

By CHISOM U.
See more answers (2)
Answer:

Yes. They deliver door to door through tracing your address and calling your number for confirmation

By CHISOM U.
See more answers (2)

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