• Jumia

Jumia

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Overview

Jumia has a rating of 3.77 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jumia most frequently mention customer service, and fast delivery. Jumia ranks 134th among Electronics sites.

  • Service
    19
  • Value
    18
  • Shipping
    19
  • Returns
    15
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
20
See all photos

What reviewers want you to know

Positive highlights

  • To my greatest surprise, I got a call just 3 days after, that my product have been delivered.
  • Jumia nigeria's customer service has got to be the best I've seen in a while.

Critical highlights

No critical highlights yet

How would you rate Jumia?
Top Positive Review

“Great online shop”

Kemi N.
1/16/22

Jumia online shop is very reliable if you need quality dresses, phones, electronics and many other products. They deliver promptly too. Only issue I have with them is that their delivery fee is quite high. Aside from that, you will have a great shopping experience with them.

Top Critical Review

“Worst experience”

Best N.
12/5/23

The app is good and working well, but I can't recommend Jumia to even my worst enemy. Their service is very poor, and they send old used, and broken items to their customers. If you don't want to go through the frustration and HBP over your own money, better avoid purchasing anything through Jumia. They are very irresponsible, careless, and have a scam attitude toward their customers. Patronise Jumia at your own risk.

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 days (3) customer service (5)
Thumbnail of user bestn11
1 review
0 helpful votes
December 5th, 2023

The app is good and working well, but I can't recommend Jumia to even my worst enemy. Their service is very poor, and they send old used, and broken items to their customers. If you don't want to go through the frustration and HBP over your own money, better avoid purchasing anything through Jumia. They are very irresponsible, careless, and have a scam attitude toward their customers.

Patronise Jumia at your own risk.

Thumbnail of user sujitp5
1 review
0 helpful votes
May 10th, 2023

I ordered for 4 HP cartridges. They turned out to be fake. No ink. They sent me already used and empty cartridges. Unbelievable experience from Jumia.

Tip for consumers:
Can not believe Jumia has such things. Very unreliable

Products used:
HP ink cartridges

Service
Value
Shipping
Returns
Quality
Thumbnail of user bareneb
1 review
0 helpful votes
February 15th, 2024

The first time I ordered, the agent asked me to pay into his account. He claimed the Jumia account was not working. I refused. Instead I looked for an account number to pay to but could not find one. I tried calling the different numbers on the website, both do not exist. Agent left with my product and I was told via the online chat that my order would be resent. An hour later I got a notification that my order was cancelled. No explaination. Again I used the chat and was told to place a new order. I did this and paid immediately via transfer. My order was confirmed. Then the next day my order was cancelled again. When I asked the agent on the chat why they said 'logistical issues'. I suspect the agent responsible for deliveries in my area is refusing to deliver because I would not pay into his account. I now know why everyone always says Jumia is a scam

Products used:
None - all orders were cancelled by Jumia

Service
Shipping
Thumbnail of user bahaahamdan93
1 review
0 helpful votes
August 4th, 2023

I had high hopes when I first started using Jumia for their online shopping services, but my experience has been nothing short of a nightmare. Jumia's service, particularly Jumia Food, has been utterly disappointing and frustrating.

Firstly, I made the mistake of paying in advance for an order on Jumia Food, and I deeply regret it. Not only did they deliver the wrong items on numerous occasions, but there were also instances when they failed to deliver anything at all. Despite their blunders, getting a refund from Jumia has become an impossible task. They seem to have no intention of honoring their refund policy, leaving me feeling cheated and taken advantage of.

Additionally, I subscribed to Jumia Prime for 12 months, expecting smooth and seamless deliveries without any extra charges. However, to my dismay, they canceled Prime service midway without any valid reason, and to add insult to injury, they didn't even bother to refund the remaining amount. It feels like they simply took my money and left me hanging with unfulfilled promises.

The Jumia app itself is a frustrating mess. Their customer service is non-existent, making it nearly impossible to resolve any issues or get the assistance you desperately need. It's disheartening to witness such blatant disregard for their customers' satisfaction and concerns.

I strongly advise against dealing with Jumia and their unreliable services. There are far better alternatives out there, like Konga and Jiji, which offer excellent customer service, competitive prices, and reliable deliveries. Don't fall for Jumia's deceptive marketing; they will only disappoint and deceive you. Save yourself the headache and choose another platform for your online shopping needs.

In conclusion, my experience with Jumia has been nothing short of a disaster. I regret ever trusting them with my hard-earned money and won't be making that mistake again. Jumia needs a significant overhaul if they ever want to regain the trust of their customers. Until then, I strongly caution everyone to steer clear of Jumia and explore better alternatives for a hassle-free shopping experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abariz
1 review
1 helpful vote
September 14th, 2021

You can ONLY CALL TO ORDER not CALL when something is wrong with your ORDER. So many things is wrong, from them cancelling to not cancelling on time, to returning your refund to their wallet(jumia pay account), to their vendors not having an item yet advertising it, to them bringing dented items without checking. I AM TRAUMATIZED BY JUMIA. I wish I rate them ZERO
You can shop fashion items but NEVER MODERN KITCHEN GADGETS

Tip for consumers:
None cos Jumia customer care service don't even know if their vendors have an item or not. And you can only call them to make orders

Products used:
Blender and clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kemio2
19 reviews
3 helpful votes
January 16th, 2022
Verified purchase

Jumia online shop is very reliable if you need quality dresses, phones, electronics and many other products. They deliver promptly too. Only issue I have with them is that their delivery fee is quite high. Aside from that, you will have a great shopping experience with them.

Tip for consumers:
Always order your products way before you need them. That way, you won't be bothered about the delivery date

Products used:
Electronics

Thumbnail of user joyg205
10 reviews
0 helpful votes
December 21st, 2021
Verified purchase

Have been shopping from jumia for a very long time and I must say that it has been a very good experience so far well I must compliment them on refundment of money if you not satisfy with your item
The negative side about them is that must seller deliver a total different item compared to the one being advertise on their store

Tip for consumers:
You can save more money when you pay with their jumiapay app

Products used:
Home improvement items and fashion items

Service
Value
Shipping
Returns
Quality
Thumbnail of user christophere289
1 review
0 helpful votes
April 30th, 2021

Ordered an item, got series of email and text stating that the delivery agent will call me. Waited a whole day and did not get any call. Called the delivery agent number and it was switched off.
Later got a mail from jumia stating "failed delivery order" with no further explanation. They posted a supervisors number that I can call but it was also switched. This is the worst treatment that one can receive from an eCommerce business. No to jumia!

Thumbnail of user onyinyea1
5 reviews
4 helpful votes
February 7th, 2022

Well jumia is a good their services are too notch but the delivery fee is so high, I hope they look into it.

Tip for consumers:
It's a very good online store, your money will worth it.

Products used:
Food products, pasta

Service
Value
Shipping
Returns
Quality
Thumbnail of user chisomu2
3 reviews
0 helpful votes
December 31st, 2020

With this app you can buy any products at a good discounts rates. Examples of products are phones and accessories, electrical gadgets, shoes, fruits, food order, watches, cosmetics, provisions, cake, etc, even it supports home delivery.

Tip for consumers:
This is is stress free and if you changed your mind after ordering,you can cancel your order and your refundment will be processed immediately

Products used:
Shoes and cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterk1472
1 review
2 helpful votes
September 3rd, 2022

Never buy perfume on Jumia, I bought a pair of Brut deodorants on their app, what was sent was absolutely FAKE pair of deodorants I've ever seen, despite titled as original.
When I tried to write a review on the item, it just wouldn't display.
The "request return" button kept failing and displaying "we're experiencing technical difficulty"
JUMIA KENYA IS TRASH, BUY FROM THEM AT YOUR OWN RISK!

Tip for consumers:
Never buy anything from JUMIA!!!

Products used:
Bought a deodorant, ended up dumping

Service
Value
Shipping
Returns
Thumbnail of user preciousu2
1 review
0 helpful votes
July 7th, 2021

Jumia delivery guys are playing with me, it's like I'll request for my money, almost a week now they've received my product and refused to deliver, thank God I peacefully went to slot to buy my phone after I advised myself not to buy from jumia.

Tip for consumers:
Don't use pick up stations and don't buy wares that are breakable, nobody cares about the safety of your product, packaging is whack.

Products used:
Powerbank

Thumbnail of user fausaty
8 reviews
2 helpful votes
January 15th, 2021

There are numerous online stores but jumia makes online shopping fun. Its convenient and unbelievably cheap!

Thumbnail of user wagiht
1 review
0 helpful votes
January 9th, 2022

Scammers in everything and in all ways
Useless by all means
I am never ordering from Jumia again
I already deleted the app

Tip for consumers:
Dont

Products used:
None because it was Christmas decorations after Christmas

Service
Value
Shipping
Quality
Thumbnail of user opadelei
2 reviews
0 helpful votes
May 17th, 2019

Jumia has actually done a lot of advantages to the world economy. You don't now have to go to the physical market to get your products. At the tips of your hands you can order from jumia. Jumia would have received my 5stars rating if their products prices are moderate enough. They should know full well that there are now many e-markets. And if care is not taken, they make go insolvent

Thumbnail of user olua9
1 review
2 helpful votes
December 19th, 2021

The foundation of any business transaction, online or in person, is trust. This review captures how Jumia lost its trust in our eyes.
My father, who is an avid coffee drinker, recently purchased a brand new coffee maker (RUSSELL HOBBS BUCKINGHAM 1.25 L FILTER COFFEE MACHINE) to replace his old one on Jumia's online platform.
His order arrived but to his utter disappointment, the delivered contraption was a mere shadow of what was advertised on the Jumia website. Several external segments of the coffee machine had glaring rust damage (see pictures attached).
The root cause for the rust is non of my business. What's clear however is that no customer should be culpable for a company like Jumia's negligence. This fact is apparently not clear to Jumia's customer service. The few interactions my father has had with them always ended with the fact that this product is now outside Jumia's return window therefore, absolving themselves of all responsibility or wrongdoing. Jumia, riddle me this: Is it your policy to ship defective products to your customers? Is it also your policy run false marketing campaigns on your e-commerce platform? The listing for this coffee machine certainly didn't display pictures of this rusted piece of crap you shipped to my dad.
I have personally never patronized Jumia's services. Based on this experience so far, that day will never come.
In conclusion, Jumia first caught my eye when it was being touted as the Amazon of Africa. Clearly, Jumia is a far cry from this lofty ideal. If your customers cannot trust you, how do you expect potential investors to rely on your ability to deliver value? It's no surprise your stock (JMIA) has performed poorly in the last 1 year.
In summary, Jumia cannot be trusted and do not deserve your business.

Tip for consumers:
Don’t use Jumia

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user eliaso11
10 reviews
4 helpful votes
May 24th, 2019

Delivery is slow sometimes it takes forever even though the good will still arrive but they're still making waves in Africa especially Nigeria

Thumbnail of user adekunleo7
2 reviews
0 helpful votes
February 23rd, 2021

I have used Jumia for sometime now. Actually I first heard about it like three years back and I completely recommend it. It has a large variety of products and services with fast delivery. I've bought a few things there and I'm always impressed with the ease of tracking and fast customer service. 8/10 would recommend.

Tip for consumers:
Check the rating of the seller before initiating a purchase

Products used:
Phones, cosmetics products, clothing and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user godwine4
1 review
0 helpful votes
May 24th, 2021
Verified purchase

This fitness band is rubbish please do not buy it does not monitor heart rate or revive messages or calls it just a band

Tip for consumers:
Not everything is the image there

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user olivera58
1 review
0 helpful votes
September 4th, 2021
Verified purchase

I bought Valem Phantom Z+ 4GB 64GB Android 10.0 from Jumia. The device was tested a week later because I was not around when it was delivered, but fail to work. The device has no life in it, Power On not working, even when you plug it, no sign of charging. Infact it look like an empty device, defective from factory. Jumia refuse to take it back, even to investigate and show concern, they did not. I just threw away 65,000 naira without apology. Moreover, all the bad review I wrote about the device, Jumia fail to post it. They screened it out, meaning most of the review on product found on their site are not real, they only post positive review. This is an intentional act to defraud Nigerians.
DO NOT BUY FROM JUMIA nigeria

Tip for consumers:
Please do not get a product without testing it. JUMIA quality control is next to ZERO. FAKE PRODUCT every where

Products used:
Power bank

Service
Value
Shipping
Returns
Quality
Thumbnail of user damarisi2
1 review
0 helpful votes
May 21st, 2020

I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.

Thumbnail of user felixn33
5 reviews
1 helpful vote
September 2nd, 2020

I ordered a garment from them, which should be sent to me within two weeks but which did not come back until afterwards and it was not the model ordered.

Thumbnail of user obasim
8 reviews
17 helpful votes
December 3rd, 2017

Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid.

Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

Thumbnail of user tobechukwun
4 reviews
2 helpful votes
August 20th, 2020

Jumia is a great place to feast your eyes as it has a lot of items that meets your eye. However you must note that some items May differ in real than what you had in mind.

Thumbnail of user darey
4 reviews
0 helpful votes
February 22nd, 2021

I ordered for a hard drive and was to pay on delivery. I was told it was coming on a particular day and then booom, they were saying stuffs like "custom stopped the delivery" or something similar.

Tip for consumers:
Be very careful when trying to make purchase. Take note of every little details

Service
Value
Shipping
Quality

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