Justaswer

I worked with one technician that just kept telling me to wait and the second technician, Mr. Med, gave me a different route to take for the same issue that the other guy said I was just going to have to wait. He even helped me with my issue with finding my Instagram User ID, whereas the other guy said he couldn't help with that. Mr. Med was AWESOME!

Beware! I went to what I thought was a Dyson website (came up as a top search result when I Googled "Dyson warranty"), and went into their customer service Chat feature to ask about a warranty issue. All looked perfectly legit. The "agent" took my information and said they were transferring me to an expert, and that I would be charged $1 US. "Don't worry, you'll be refunded," the "agent" said. I followed instructions, and paid with PayPal. The "matching you with an expert" function on the JustAnswer website kept spinning and spinning. The penny dropped that I had been scammed. I contacted Dyson through another (nearly identical) Google search result, and got the real deal. That (real) Chat agent said they have no affiliation with JustAnswer. I contacted PayPal and got the charge reversed and the JustAnswer subscription which I had unknowingly signed up for canceled. This company should be prosecuted for fraud. Stay away.