• K-9 Ballistics

Overview

K-9 Ballistics has a rating of 2.28 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about K-9 Ballistics most frequently mention dog bed problems. K-9 Ballistics ranks 399th among Pet Supply sites.

  • Service
    7
  • Value
    6
  • Shipping
    7
  • Returns
    6
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Critical highlights

  • This site claims to have chew proof, chew resistant dog beds but the bed is not chew proof what so ever.
How would you rate K-9 Ballistics?
Top Positive Review

“Great Business Experience”

CARLOS H.
4/8/21

For me, was a great experience. My dog chewed the tuff bed and I took advantage of the 180 day guarantee. My tuff dog bed was replaced very timely with no hassles and shipped free. All I had to do was send pics of damage. Personnel was very helpful both by phone and email. Grate experience doing business with them. I have proof of purchase on pdf. File

Top Critical Review

“It didn't last more than 30 minutes with my husky”

Linda G.
3/10/20

It didn't last more than 30 minutes with my husky. If I could give it a minus star, it definitely would get it! As soon as it happened I sent them an email. Just to get a response on Monday telling me that the warranty does not cover destruction like this if chewing the bed they claim I got was only for scratching. But when I looked at the item it said for chewing and scratching. Do not ever buy from these people

Reviews (39)

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Reviews that mention popular keywords

bed (28)
Thumbnail of user lindag994
1 review
2 helpful votes
March 10th, 2020

It didn't last more than 30 minutes with my husky. If I could give it a minus star, it definitely would get it! As soon as it happened I sent them an email. Just to get a response on Monday telling me that the warranty does not cover destruction like this if chewing the bed they claim I got was only for scratching. But when I looked at the item it said for chewing and scratching. Do not ever buy from these people

Thumbnail of user beverlys256
1 review
3 helpful votes
April 30th, 2020

Paid $85.00 for a dog bed that is hard and tight, my dog won't touch it, even with a blanket on it. I wouldn't sleep on it! Guess I didn't research the return policy well enough cause now I find out that they only issue store credits for returns (like I would actually want another of these horrible beds). Should have looked at the reviews before ordering anything from this company! Make sure you stay away from this company.

Thumbnail of user carlosh225
1 review
0 helpful votes
April 8th, 2021

For me, was a great experience. My dog chewed the tuff bed and I took advantage of the 180 day guarantee. My tuff dog bed was replaced very timely with no hassles and shipped free. All I had to do was send pics of damage. Personnel was very helpful both by phone and email. Grate experience doing business with them. I have proof of purchase on pdf. File

Thumbnail of user cassandrat103
1 review
1 helpful vote
June 14th, 2021

My 12 week old puppy that we just picked up from the breeder chewed right through their chew-resistant bed advertised for "moderate" chewers! No guarantees about their product—just a store credit to buy another one?

Tip for consumers:
Don’t buy!

Products used:
Crate pad

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephanies2316
1 review
2 helpful votes
January 13th, 2022

We thought this bed would be great for us but it was too heavy duty for us and heavy to deal with. It was also much too large for our dog and we wanted to send it back the day we received it but then we say their policy on the website and it was really horrible. They expect you to put the vacuum sealed stuff back in the box or no refund and it's only store credit if you can perhaps squeeze an elephant in a toilet bowl. There are many other stipulations that make it very hard as well. I would have ordered a different bed until I read the policy. Now I'd just like a refund and to send this bed back The beds or expensive and this customer service isn't going to make me want to order from them again.

Tip for consumers:
Don’t buy unless you are 100% sure you won’t want to return or exchange.

Products used:
Didn’t use any products. Would like to be able to send out bed back.

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Value
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Returns
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Thumbnail of user heatherklosterkemper08
1 review
0 helpful votes
April 28th, 2023

Our first ballistics dog bed did last quite a while and they did keep their policy on replacing the cover if the dog destroys any part of it. The issue that we had with that and the current bed we have from them is the liner on the inside flaking off. It is a HUGE mess and we followed the washer directions. I recommend using a handheld cleaner to clean these beds to make them last longer.

Tip for consumers:
Beds are fine, just don’t wash in washer. They are too expensive to have this issue in my opinion.

Products used:
Orthopedic bed size XL

Service
Value
Shipping
Quality
Thumbnail of user casandraw21
1 review
2 helpful votes
March 8th, 2022

Rarely do a write a negative review but at the cost of $1,750, I contacted the company. I needed replacement covers for the (7) deep den beds that I have and the website kept stating out of stock. I kept waiting patiently, and thinking they would return eventually due to the lead time of supply chain issues. Finally, I contacted the company and learned that covers were not only out of stock but discontinued! Couldn't the website state this? I WAS a loyal customer, have seven large/xl deep den beds and have gifted four. Obviously, I really like the quality and look. The company's fix: a bottom cushion only cover in black but the gray or black dog bed is still visible. The rep could care less that I had seven beds. My choice: live with the non-covered dog beds or buy new ones with covers from another company. I chose to buy new ones from a different company. K9 Ballistics lost a loyal customer today.

Thumbnail of user jamesw1508
1 review
3 helpful votes
November 13th, 2019

After my dog chewed up a cover on one of their Ballistic Beds after about 3 months Warranty expired) I ordered a cover to replace the cover. They sent me a crate cover instead of the bed cover. I returned it to them after getting an OK and an understanding I would be reimbursed the full amount I received credit of 1/2 of what I paid. I am a professional Dog Breeder and Trainer with over 60 years experience and should have known there is no material a determined dog can not chew and destroy.

Tip for consumers:
Watch out for this company. False Advertising!!!!!!

Products used:
None

Service
Value
Shipping
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Thumbnail of user samh231
1 review
4 helpful votes
March 26th, 2019

Rugged quality, nice looking monogramming, and my pup loves it! Do your research beforehand as not ALL of their products are "chew proof". Seems that some people aren't reading full details on each product before purchasing.

Thumbnail of user michaelj596
1 review
2 helpful votes
March 27th, 2019

I came across these beds while looking for a solution for my pup. I love him to bits, but he chews EVERYTHING. Every bed I've ever bought ends up with holes and stuffing gets all over the house.

So, I took a chance on the Tough Nesting bed. So far, he can't rip it! He loves to dig and fluff up the bed before he finally settles and I love that the bed is so tough!

Thumbnail of user pamelag402
1 review
3 helpful votes
July 6th, 2020

My dogs wouldn't even go on it. They are very hard. I can guarantee your dog won't chew them because they won't go near them.

Thumbnail of user brendas160
4 reviews
4 helpful votes
January 7th, 2020

I ordered the very expensive bed as they said if your dog eats this, we'll eat it. Well my dog ate it. I filed the form on their web site and sent an email about it. They sent me a credit, not to replace the entire bed, but the cover. After I ordered the cover, there was enough credit left for me to get his name embroidered on it and there was still a little credit left. Well after not receiving the cover I sent another email. Like I didn't see this coming-they say they didn't get my order. I provided a screen shot showing exactly what I ordered and when. I asked if they just couldn't put the order through for me since I used the credit. So they put it through but wouldn't honor putting his name on it. Their reply was "I do apologize for the mix-up but the gift card should have only been worth the value if the cover which is $119. You can call in to pay $10 if you wish to have Nuggets name on the cover. " I was going to buy another very expensive bed for one of my other dogs but after not honoring putting his name on it, they just lost a $200.00 sale for the $10.00 to put his name on the cover.

Thumbnail of user dominiquea98
1 review
0 helpful votes
January 31st, 2024

They claim the bed are chew proof, my dog ate through the pad within 5 minutes of having it. They sat there is a warranty if you dog chew it. I explained replacing it would be useless because the dog will just chew it up again and they told me they will not give refunds only replacements. Do not waste your money.

Tip for consumers:
Customer service was nasty and rude and did not care that my dog choked on the bed stuffing.

Products used:
Crate pad

Service
Value
Shipping
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Thumbnail of user jillsworld
1 review
0 helpful votes
April 16th, 2023

I bought five "indestructible" beds that "will last a lifetime." Nope, they lasted just about a year, until the fabric just fell apart and failed. Company stated "easy to clean, just wipe off." Also NOPE, the dirt gets embedded so no matter how hard you scrub the beds will still be dirty and stained - and then they will crumble and fall apart. The company's advertising repeatedly states "will last a lifetime" while showing a dog digging and scratching at the bed. At first they told me it wasn't possible for the fabric to fail. Then they said "oh the backing does come off but it won't affect the strength." Then when faced with photo evidence they said "oh yes that does happen once the beds are a year old but we don't cover it with our warranty" while STILL making ads stating the beds "last a lifetime." These people are creeps and need to be sued for false advertising.

Thumbnail of user jodib59
1 review
2 helpful votes
June 25th, 2018

I have a German Short Hair Pointer that goes to work everyday with my husband and he gets pretty dirty to say the least. I ordered this bed because I needed one that I could wash up easily and have the support of an orthopedic mattress. After washing the cover numerous times, it still looks brand new and keeps its shape. Our dog has never had a tendency to jump on our beds or sofas because he loves his bed that much.

Thumbnail of user dank302
2 reviews
2 helpful votes
December 28th, 2019

Really people? I spent $259 for a dog bed that was all over the dining room in less than an hour of him getting his Christmas present. I would have expected a little better performance! He chewed both corners off the front of the bed and pulled the stuffing out before he got tired and decided to take a nap. He does have an apologetic look in his eyes and does look comfortable though doesn't he?
This is a perfect example of marketing and how the right words at the right time can sell products. Who would have thought that anyone would spend $259 on an "indestructible" dog bed. Probably because you thought you'd end up not having to invest in $30 dog beds that only lasted a few days. That gets you interested, but then to set the hook they throw in things like "ballistic material". This sounds similar to what saves our military and law enforcement professionals every day- so who wouldn't want that? Clearly, if it can stop a bullet it will hold up to a dog's chewing and scratching like the description indicates. And who would turn their nose down at "ballistic reinforced corners" which would be the first place a dog would try and chew. Clearly, when the dog can't rip up the always vulnerable corners the dog will know not to mess with the rest of the bed. But there's more! "Patented Rip-Stop Fabric" which suggests if the dog does start chewing the material won't just fray and run into the rest of the material. And, if anything happens where the dog does damage or destroy the bed within 120 days of giving it to him, the manufacturer wIll replace the product. How can you go wrong?

Well, my son's chocolate lab is no longer crated during the day, and has ripped up all beds he's had. So we bought into the hype so the puppy would no-longer have to sleep on the cold, hardwood floor. It only took him a few minutes to crawl in and take a nap, so since it's "indestructible", what harm would there be to leave him sleep for an hour. Well, the 14 month old puppy proved that 1) the bed isn't indestructible 2) K9 Ballistic material won't stop a bullet and really won't prevent a dog from chewing holes in it, 3) the "ballistic reinforced corners" don't seem to provide any additional protection against tearing, 4) the "Patented Rip Stop Fabric" didn't seem to stop the fabric from ripping and 5) the warranty is simply that the manufacturer just up charges everyone to pay for new beds for those dogs that destroy the indestructible bed. So I guess I need to thank all the others who bought into the hype and who had a good experience as you helped pay for a second bed for my son's dog.

Thumbnail of user barbarar712
1 review
1 helpful vote
January 19th, 2020

I bought this bed because my youngest dog kept eating their dog bed. My oldest was having knee surgery and I wanted a comfortable bed that the other one wouldn't chew up on him. I ordered the expensive orthopedic one $250! I opened right away as he had knee surgery day before and hates it. He went on it for a bit as did the other 2, but now they won't. Called company and only accept returns if unopened. Their policy says they can't resell used items. Today many companies donate to charities. How about standing behind your product and make your customers happy and donate returned items to a dog charity/shelter? How do I know bed is hard and uncomfortable and dogs will hate it unless I open it and try to use it? VERY DIsappointed!

Thumbnail of user michelee59
1 review
2 helpful votes
January 28th, 2020

Purchased a dog bed needed to return dog hated it! They send me a label and then charge $30 damm dollars to use it! Stay away from this company!

Thumbnail of user jw622
2 reviews
2 helpful votes
December 8th, 2019

My dog had the corner chewed off in 2 minutes. Not worth the money. Otherwise a nicely constructed bed

Thumbnail of user katherines159
1 review
1 helpful vote
April 2nd, 2019

Our pup immediately fell in love with his orthopedic bolster bed. It's firm and supportive but he loves snuggling into it for long naps. We've washed it twice now and it was easy to remove and replace the cover to clean. No complaints here, great bed!

Thumbnail of user leef310
1 review
4 helpful votes
December 14th, 2019

I placed an order for this bed and was excited for my puppies to get a chance to use but it arrived used and and the wrong color I set it back the same day I opened and the company is trying to steal $40 from me and refusing to giving me money back for the mistake of the company. Stay far far away

Thumbnail of user donnab700
1 review
2 helpful votes
December 2nd, 2019

My K9 ballistics dog bed did not last one week. K9 ballistics only warranties cover and not actual bed. Don't waste your money with these thieves because their warranty isn't worth the paper it's written on!

Thumbnail of user thomasd266
1 review
1 helpful vote
June 23rd, 2018

I ordered this bed for my 110lb dog who has arthritis. He loves his new bed as it provides comfort and much needed relief and support. I ordered the XL and also ordered one size smaller. The cover is plush and very soft. I highly recommend this bed for it's exceptional workmanship and foam quality.

Products used:
Easy Clean Bolster Orthopedic Dog Bed

Service
Value
Shipping
Returns
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Thumbnail of user stephenm649
1 review
2 helpful votes
October 4th, 2019

I only spent $200 due to the fact that it said chew proof warranty and indestructible... FALSE! I'm used to buying cheap dog beds because my dog likes to dig n then chew but he is 7 now w horrible hips and joints so I opted to buy him a good ortho bed that's built to last and when it comes to him money is no object... although really it is. After 6 months he destroyed the cover and once I read warranty I saw it was only for 90 days... I admit my fault for not reading fine print. So I get a new cover another $125 this lasted 3 months and not only did he destroy the cover but also the bed itself. See pic below. I gave 2 stars because while it was intact it was fabulous both dogs loved it ( see other pic below) but for the money it should be better quality! Very disappointed

Thumbnail of user neilb381
3 reviews
2 helpful votes
August 9th, 2022

BEWARE of K9 Ballistics. Last week, Friday, I ordered two (large) Chew Proof Armored Dog Crate Pads. I promptly called the company and spoke to "Bianca" to change my order to two (extra large) Chew Proof Armored Dog Crate Pads. Instead of stopping the order, she stated the order was already shipped and I had to accept delivery, and then return the two large pads, subject to shipping charges of $30.00 X 2. At that point, I was dismayed with the self-centeredness K9 Ballistics was willing to portray. I received the two (large) Chew Proof Armored Dog Crate Pads this week. I filled out the applicable form on the K9 Ballistics website and submitted it, but I did not receive any return labels in my inbox. I called the company and spoke to "Francisco". He showed no interest in my complaint(s) and my suggestion to change K9 Ballistic's self-centeredness. He ultimately informed me that he had to get off the phone to help other customers. I had to call the company back because unlike other companies, it took a long time to receive the labels. On top of that, Francisco did not email me the discount code in case I still wanted to exchange the two large pads for two extra large pads. Again... K9 Ballistics is very self-centered. Unfortunately, unlike their competition, K9 Ballistics has shown they are extremely money hungry as well. Again, BEWARE!

Tip for consumers:
BEWARE

Products used:
Chew Proof Armored™ Dog Crate Pads

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High quality dog beds, including Chew Proof, Orthopedic, Outdoor, and XX-Large dog beds. Free Shipping on all orders.

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Konstantin G.
Typically does not respond to reviews

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