• Keen.com

Keen.com

Overview

Keen.com has a rating of 2.03 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Keen.com most frequently mention customer service, free minutes, and much money problems. Keen.com ranks 108th among Psychic sites.

  • Service
    67
  • Value
    67
  • Shipping
    48
  • Returns
    54
  • Quality
    60

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 29.8%
Positive
14
Neutral
6
Negative
27
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service I have not found that overall is not very trustworthy either.
How would you rate Keen.com?
Top Positive Review

“Seamless Pay”

rubilyn l.
3/20/24

Update: I received back the unused funds and received an email for clarification. I got charged of 10 mins pay even though I used only one min of a Psychic's service. I knew nothing about this seamless pay at first. I was shocked when I saw preauthorized transaction charge to my Paypal account x10 of my actual bill in their app. I need my funds back ASAP! Until when I am going to wait for the refund of unsed hold of 9 mins huh?!

Top Critical Review

“Dont use TripleMoonGoddess she is a scammer”

Ali S.
2/19/24

Triple moon Goddess gave me several readings, which were all inaccurate. And ruined my life. She told me to tell someone about our relationship and I did and now he hates me. She also told me that a woman was texting me when it really was a man This woman overcharges and has no clue what she's talking about. Her readings are inaccurate. I'm heartbroken Don't trust Gina, or go to Gina as an advisor.

Reviews (269)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user alis543
1 review
0 helpful votes
February 19th, 2024

Triple moon Goddess gave me several readings, which were all inaccurate. And ruined my life. She told me to tell someone about our relationship and I did and now he hates me. She also told me that a woman was texting me when it really was a man This woman overcharges and has no clue what she's talking about. Her readings are inaccurate. I'm heartbroken Don't trust Gina, or go to Gina as an advisor.

Service
Value
Quality
Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Ali, we are so sorry to hear about your experience. While Keen is unable to guarantee accuracy, this is not the experience we would want you to have. Please contact us at reviews@keen.com for us to review this further and we would love to see how we can help.

Thumbnail of user js2073
1 review
0 helpful votes
March 26th, 2024

I messaged her back after several messages soliciting me to get another reading, Inher OWN WORDS she wrote and "everyone's favorite… timing" and "super accurate timelines… been nailing them lately!" When I brought it to her attention that her timing was off with me she got super defensive and said no we're on my advertisement. Do I mention anything about timing? In fact, recommend people don't focus on that because it causes "blockages". Apparently, Keen cannot see her messages but I could screenshot them and I have them washed in her own words. She uses that phrase several times. Of course she blocked me after I called her out on it and basically told me off I don't know how you sleep at night but that's not for me to deal with. :)

Service
Value
Thumbnail of user amarantar1
3 reviews
0 helpful votes
November 9th, 2023
Verified purchase

My adviser is clear, concise, yet very caring and honest. She does not tell me what I want to hear, but rather things as they are.

Reason I chose this business:

I have tried other sites, but again, is about being lucky enough to find your right connection adviser.

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Amaranta, we are so happy to hear that you have found an advisor that is clear and concise while being very caring and honest! We appreciate you taking the time to leave a review and thank you for being a part of our Keen community!

Thumbnail of user lindsaym408
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Not accurate, give misleading and misinformation! Difference one have different answers, expensive overall! That makes me confused, whether I should trust or not

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Lindsay, we are sorry to hear that your readings have been misleading and misinformation. While each advisor runs their own business and may have different answers, we understand how confusing and disappointing this experience may be. Please feel free to contact us at reviews@keen.com to see how we can help. We thank you for taking a moment to leave your feedback and hope you have a great day!

Thumbnail of user allanaalexander8
1 review
1 helpful vote
March 23rd, 2024

I selected Ingrid. She came in with an attitude. She asked me what my question was and I was thrown off by her energy. I stumbled on my reply because I was expecting her to pick up on my energy and break the ice. The call abruptly disconnected after 7 seconds. I was charged approx $90.00 cdn. Btw I didn't know this until I checked my account afterwards. I was sent back into the queue and a women named, something with the word Neptune answered she was very friendly but the conversation quickly became about her. She started telling me things that were inaccurate and kept directing the conversation right back to herself. There were moments where I felt like a therapist. She kept interrupting me when I tried asking a question or when I woulld want to clarify her answers. She just kept talking about herself and her life. I ended the interaction after 33 mins. I was charged a total of $315.56. Total cost per min $4.06 plus a $2.99 fee. Make it make sense cause when I called customer service the next day and explained the charges in detail, the customer service rep was a fake nice. Condescending with a friendly tone. I still haven't received my refund for the over charged amount. This was my first and last time using keen. I've spoken with 2 other psychics in my life and they were with other companies. They were really really good and everything they said actially happened. I didn't contact them because it was years ago and I wanted to try something new. I will definitely be digging up the info to contact the other businesses in future. Keen was absolutely terrible.

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Thumbnail of user lorif855
1 review
0 helpful votes
February 6th, 2024

I have chatted on this site now to a few pyshics only one got the first time I contacted him which was Ron knows what he is thinking,my first chat with him was accurate after that not a single one,Penny c was another chatted several times not one prediction came to past and at a $50 price point better get almost the whole reading correct another is Mingohn divine meadium read few times with her another $50 price point nice to chat with but so far not a single prediction has passed, I chatted with 2 very affordable ones waiting too see if their predictions are accurate, and the fact that you can only leave a review 7/14 days after a reading insures on thier end comfort knowing most predictions don't happen, as a bussiness platform that is wrong on so many levels as we know that does not give even close to enough time too see if they are accurate.I would suggest that be changed that is not very assuring for clients that re paying yoi guys top dollar!I find the cheaper ones are more realistic im thier predictions at least some

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Lori, we thank you for taking a moment to leave your feedback. We are so sorry to hear about your experience with a few advisors at a higher price point. While we are unable to guarantee accuracy, we understand how disappointing this experience may be and would like to invite you to contact us at reviews@keen.com. We would be happy to see how we can make it right. We will also pass along your feedback regarding the feedback policy to the appropriate department for future consideration.

Thumbnail of user magdalenaf14
1 review
1 helpful vote
March 6th, 2024
Verified purchase

The advisor ran up the time and keen didn't refund me

Reason I chose this business:

Thought it was good idea. Clearly not

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user niloufara
Keen P. – Keen.com Rep

We are very sorry to hear about your experience with an advisor. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.

Thumbnail of user donaldm1008
5 reviews
11 helpful votes
December 12th, 2023

The latest scam from Keen is this $2.99 session fee put in place by their new management. There's nothing about it anywhere on their website, and you won't find out about it until you're ready to be connected to your chosen advisor. If you get free minutes from an advisor and don't have enough money in your account to cover the $2.99, you're forced to add $10 when you only need $3. If you go into a store to buy something that's $2.99 and the cashier tells you you have to lay out $10 in order to complete the purchase, what would you tell them? This is clearly immoral, unethical, and goes against the grain of what Keen is supposed to be about. Keen is apparently collecting this $2.99 session fee from the advisors too, and I know they're getting pissed as well. This makes $5.98 in total 'connection' fees Keen is collecting on each call. I've asked customer service what is someone in dire straits supposed to do that has minutes given to them by their advisor and can't add $10 to their account at that moment. Customer service says they'll forward my comments to the higher ups, but I've yet to see any evidence that they really care. All its gonna take is the press of one person out there committing suicide because they couldn't talk to their advisor. Keen is shooting themselves in the foot on this one, BIG TIME!

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Donald, we apologize for the frustration caused by the $2.99 session fee and would be happy to clarify some of your statements about how it is applied. The session fee is applied to each call or chat on Keen, and is listed next to the price per minute you see before you connect with your advisor, in order to give you the opportunity to review if the price fits your budget. Advisors do pay fees to host their businesses on Keen, but they are not charged a $2.99 session fee per call. Please know that we strive to make Keen accessible, but Keen is not intended to be used to address crisis situations. We encourage anyone in our community who urgently needs mental health assistance to utilize other resources rather than trying to contact one of our advisors. We thank you for taking the time to leave your feedback and hope this information is helpful.

Thumbnail of user simran.bhinder08
1 review
1 helpful vote
October 24th, 2023

Please don't waste your money on this platform. I spoke with three different psychics ( at three different price points) and they all were either wrong in their predictions or give you very broad and vague answers to your questions.

Products used:
Psychic readings

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Sisi, we're so sorry to hear that you had a poor experience with three of our advisors. We would be happy to see how we can help make it right. Could you please email reviews@keen.com to tell us more? We weren't able to get through to you using the Sitejabber Resolution Center. We look forward to hearing from you.

Thumbnail of user chelseab356
1 review
1 helpful vote
November 14th, 2023

The advisors here are trained to know what to say in response to general questions. They feed off of the information you provide them. In general, if you are asking a yes or no question, you generally want the answer to be "yes" and that is what they give you. Save your moneY!

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Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Chelsea, we are sorry to hear that your readings were general answers. Keen is dedicated to empowering lives by helping people discover answers to their most pressing questions and gain clarity so we are very disappointed to hear about your experience. We would like to invite you to contact us at reviews@keen.com so that we can learn more about your conversations and help make it right.

Thumbnail of user annao871
1 review
0 helpful votes
November 21st, 2023
Verified purchase

Don't believe in psychics...believe in yourself, don't listen to others, only yourself... I've done an experiment, asked 5 different psychyics and been given different answers. Don't recommend

Reason I chose this business:

My friend recommended keen to me

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Anna, we're sorry to hear that you spoke with a few advisors who provided different answers to your questions. We care about your experience and would like to review this further to see how we can help. Please contact us at reviews@keen.com with more information about your conversations. We thank you for taking the time to provide your feedback!

Thumbnail of user crystalw726
1 review
1 helpful vote
May 23rd, 2023

I used this website for the first time today, and when I was connected with one of their "top advisors," I had such an unpleasant experience. She had a very harsh tone with me the entire time and basically raised her voice throughout. I was only looking for guidance on a situation, and she definitely could have handled that way better. This isn't a fact of "not wanting to hear the truth," but it's more, she didnt let me speak at all, kept rudely interrupting me, and wasn't fully accurate in her information. I will not name names, because people have their bad days, but oh my goodness. I truly hope no one speaks to her while they are in such a vulnerable state of mind. Due to that experience alone, I would recommend anyone searching for advice to go to Kasamba instead.

Products used:
psychic

Service
Value
Quality
Thumbnail of user kristenr392
1 review
0 helpful votes
September 10th, 2023
Verified purchase

I have had the most fantastic experience with KEEN over the past few months. I have had the pleasure to connect with an amazing psychic and over these past few months she has revealed her knowledge on subjects that they would never know unless someone was my close friend. Because of these conversations, I have gained back so much confidence in myself and I am no longer scared of what the future holds.

Reason I chose this business:

I chose KEEN because of the Quality of the psychics and cost, as well as the amazing perks they give just for being part of the community. It is a wonderful non-judgement place. You offer quality psychics as well as ways to stay connected without breaking the bank.

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Kristen, thanks for leaving your feedback. It brings us joy to know that connecting with an amazing advisor helped you gain so much confidence back and you're not afraid of what the future may bring! We truly appreciate having you be a part of our wonderful Keen community! Have a great day

Thumbnail of user rained4
1 review
5 helpful votes
September 19th, 2022

I, as well as a number of other psychics, worked on Keen for years before Keen decided to kick us off without any warning or reason whatsoever. A lot of advisors depended on that income from Keen and had built up good ratings and relationships with their clients. It was unfair what Keen did to these people, myself included. That only proves that you cannot trust a company like Keen. They are lousy people who run this company.

Service
Value
Quality
Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hello Raine,
Thanks for taking the time to give us a review. I'm sorry to hear that you were unexpectedly removed from the Keen platform. Please know that this is never done lightly or without sufficient reason and investigation. Our Trust and Safety team is dedicated to protecting everyone using the Keen platform and you are always welcome to reach out to them using the support form with any questions you might have.

Thumbnail of user aliciav122
1 review
1 helpful vote
August 29th, 2023
Verified purchase

I have spent a lot of money on this site and never have gotten a real psychic. They make it all
Up and are wrong all the time. They then take your money and hang up on you when they are wrong and the site still charges me the customer. Keen also expects for you to pay more money for an arranged call if someone gives you a free minute. That should not be the expectation. They also give very little reward and o free credits.

Reason I chose this business:

I thought keen was reliable and the psychics were
All reliable but I found out I was wrong.

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rubilynletada
1 review
0 helpful votes
March 20th, 2024

Update: I received back the unused funds and received an email for clarification.

I got charged of 10 mins pay even though I used only one min of a Psychic's service. I knew nothing about this seamless pay at first. I was shocked when I saw preauthorized transaction charge to my Paypal account x10 of my actual bill in their app. I need my funds back ASAP! Until when I am going to wait for the refund of unsed hold of 9 mins huh?!

Thumbnail of user niloufara
Keen P. – Keen.com Rep

We are thrilled to hear that you received a refund of your unused funds and clarification on our Seamless Pay billing option! Please know that Seamless Pay is not required for payment. Instead, you may always select the alternate option of adding funds before or during your conversation.

Thumbnail of user jl898
1 review
0 helpful votes
September 13th, 2023
Verified purchase

Got charged twice. Advisors were very rude and not very helpful. Only answering in rhetoric questions. Useless

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user khl1
3 reviews
15 helpful votes
July 8th, 2022
Verified purchase

Scheduled an appt with an 'advisor' under the 10 mins special. Got recorded call from keen 4 hours later that I would need to pay $5.99 per minute if I wanted to talk to this person. This is a scam in the worst way. I do not recommend scammers like this site.

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hello KH,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get though to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Cheers

Thumbnail of user saral868
1 review
0 helpful votes
October 27th, 2023
Verified purchase

Listen, when we go to a psychic it's usually out of desperation looking for answers when we feel so lost or hurt. And that's the time we are most vulnerable to allow ourselves to be used or scammed. So I have been very weary of that when talking to people. And I won't lie, there has been some that didn't feel right. But it's been very easy to speak to the KEEN team about that.

Now the great news. I have met some AMAZING souls on KEEN who have helped me deeper than most people ever have. It's amazing how much comfort and guidance I have gotten during a very challenging time in my life. I am so grateful for them and can't imagine my life without them.

Reason I chose this business:

It was a YouTuber who got me into them and I’m glad I used my promo. It really helped.

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Sara, we truly appreciate you taking the time to provide your feedback. It is great to hear that you have connected with some amazing advisors who provided much comfort and guidance during a challenging time. We are grateful for you being a part of our Keen community!

Thumbnail of user mccloskeyangela57
1 review
1 helpful vote
September 24th, 2023

The website is geared towards getting as much money as fast as it can. It cost me $80 for four minutes and some of that time was interrupted by having to top up the payment as I had only gotten to ask the question and had not recieved the answer. In shirt I felt robbed

Products used:
This review is about a physic website therefore some of the questions do not apply

Service
Value
Thumbnail of user gayleb11
3 reviews
2 helpful votes
September 17th, 2023
Verified purchase

After a few thousand dollars on a myriad of "psychics", I've finally realized what a fool I've been.
All very vague, not one prediction came to fruition, and every time I questioned time line, it would be repeatedly pushed back, again and again. Please save yourself the money, time and aggravation!

Reason I chose this business:

Keen had five star rating, however I soon learned that reviews are only allowed to be placed within 14 days. All predictions made are “2 weeks or after”, so impossible to leave a review later when it is apparent the predictions are not happening. Very sad they prey on the vulnerable again and again.

Thumbnail of user malikworsley13
1 review
0 helpful votes
August 21st, 2023

They scammed out of all my money i literally got charged many times for something i didn't approve of they cost me my job relationships,and everything else they take advantage of depressed people with anxiety or people suffering with mental health issues

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
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Thumbnail of user tc464
1 review
0 helpful votes
September 10th, 2023
Verified purchase

Expensive enough now wanna add session fees, advisors aren't always the best and if that's the case you only get ONE refund or credit… which is ridiculous i would say 3 be more reasonable

* Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnd7593
1 review
3 helpful votes
February 25th, 2023

Fakest site ever. No one has even predicted anything right and I feel reviews that top advisors receive are scripted. Customer service sucks and so does the company.

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Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi John,
Thank you for taking the time to leave us feedback about your experience on Keen, I'm sorry to hear that it was not great. I'd like to invite you to reach out to us at reviews@keen.com with some more information about your conversations, and mention this review on sitejabber so we can work to make things right for you.
Have a great day!

Thumbnail of user joyf222
1 review
0 helpful votes
October 10th, 2023
Verified purchase

This app is full of false psychics preying on lost and anxious people...a waste of money and extremely damaging to vulnerable people.

Reason I chose this business:

I was vulnerable and confused. I wasted so much money and damaged my psyche through this horrendous service. Shut keen down. Stop the scammers now.

Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi Joy, we're so sorry to hear that you had a poor experience on Keen. Please know that Keen strives to hold our advisors to the highest of standards, and our customers' well-being is of the utmost importance to us. We would like to invite you to contact us at reviews@keen.com so that we can learn more about your experience and help make it right.

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From the business

Keen is a trusted network of talented spiritual advisors who are dedicated to empowering lives by helping people discover answers to their most pressing questions, gain closure, find their purpose in life, and more. No two experts in our community are alike as they each have their own personal touch when it comes to providing intuitive and spiritual services. We just celebrated our 20th anniversary — two decades of providing clarity through intuitive advice — and we wholeheartedly believe that we are the leading psychic network in the industry.

Your safety is our priority. There's a reason why Keen serves as a barrier between you and your psychic advisor. We ensure that your phone number, email, and any other personal information are never revealed because we manage the connection between you and anyone you contact in the Keen psychic community. When you make calls, the psychic advisor you're calling cannot see your phone number—not even with caller ID. Every transaction is anonymous and safe. No matter how many psychic readers you choose to contact on Keen, have trust in knowing that your account is secure, safe, and private. Upon registering, you only need to enter your payment and personal information once—never again. At this point, you can easily access your Keen account, to include the thousands of advisors in our psychic network. Our anytime, anywhere policy stands true whether you're having a conversation online, or on the phone.

Business History

Keen's revolutionary idea to create an online marketplace for expert knowledge exchange was formed in the back of a New York City taxicab. In 1999, Keen was founded with early investors including eBay, Microsoft, The Carlyle Group, and Benchmark. Since then, thousands of Keen advisors have helped hundreds of thousands of satisfied customers with love and relationship advice, tarot readings, life path & advice, astrological compatibility, psychic readings, and mediumship readings in an effort to communicate with a lost loved one—person or pet! Over 35 million conversations (and growing) have been enabled by Keen.com from all over the world.

Company Representative

Thumbnail of user niloufara
Keen P.
Who are we?
Typically responds within 17 days
We are a team of passionate, talented individuals building and growing the world’s largest online marketplace and media platform focused on spiritual and emotional wellness. Our company mission is to Empower Happier Lives for millions worldwide – by offering greater clarity, insights and new perspectives to life’s most pressing questions.

We do this by implementing innovative technologies in a trusted environment; embracing the challenges of a fast-paced world; and engaging our communities and each other with respect, understanding, and compassion.

With worldwide headquarters overlooking the San Francisco Bay Bridge, a European hub in Berlin, and additional teams based in Israel and Ukraine, Ingenio’s global workforce of 140+ employees is powered by our diversity in perspective and united by our common values of Being Humble, Acting Like an Owner, and Challenging Limiting Beliefs.

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