• Kendra's Boutique

Kendra's Boutique

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Overview

Kendra's Boutique has a rating of 3.35 stars from 99 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kendra's Boutique most frequently mention customer service, great quality, and best hair. Kendra's Boutique ranks 13th among Wigs sites.

  • Service
    39
  • Value
    41
  • Shipping
    42
  • Returns
    29
  • Quality
    41
Positive reviews (last 12 months): 50%
Positive
7
Neutral
0
Negative
7
75
See all photos
How would you rate Kendra's Boutique?
Top Positive Review

“18in Exotic Curly (2 bundles and closure)”

Ashley F.
5/10/23

Very pleased! I prefer installs that look natural, so I went with 2 bundles and a closure. I twist and wear a bonnet every night, so pics are "twist-outs". Finger combing, water, and minimal use of products are my go-to for maintenance.

Top Critical Review

“If I could give it 0 stars I would”

T J.
1/4/24

I've been using Kendra's hair since 2012 every year the quality of the hair has become worse. Bundles are shedding and extremely thin. Lace fronts balding I don't even bother shopping with her anymore. The people that have gone to her through me express how much they hate their hair now. We are paying 500plus dollars only to be able to wear the hair 3 times, this hair should be lasting a year minimum - that hasn't happened since maybe 2018! Stop this lady from selling hair please!

Reviews (99)

Rating

Timeframe

Other

Thumbnail of user tj447
1 review
3 helpful votes
January 4th, 2024

I've been using Kendra's hair since 2012 every year the quality of the hair has become worse. Bundles are shedding and extremely thin. Lace fronts balding I don't even bother shopping with her anymore. The people that have gone to her through me express how much they hate their hair now. We are paying 500plus dollars only to be able to wear the hair 3 times, this hair should be lasting a year minimum - that hasn't happened since maybe 2018! Stop this lady from selling hair please!

Products used:
Hair bundles

Service
Value
Shipping
Returns
Quality
Thumbnail of user latiawilliams2016
1 review
0 helpful votes
March 13th, 2024

This staff is completely unprofessional! Over priced wouldn't recommend!ordered hair a week ago never received the product had to call company and ask where it was? Also paid 50 for the rush delivery and still didn't get it on time

Products used:
4 bundles

Value
Shipping
Returns
Quality
Thumbnail of user foster.ashley7
1 review
0 helpful votes
May 10th, 2023

Very pleased! I prefer installs that look natural, so I went with 2 bundles and a closure. I twist and wear a bonnet every night, so pics are "twist-outs". Finger combing, water, and minimal use of products are my go-to for maintenance.

Thumbnail of user brittanied900
1 review
0 helpful votes
October 15th, 2023

Lace closure was made with dark silky hair the way I like it. Fast delivery and good quality of hair

Thumbnail of user christinahutcherson17
1 review
0 helpful votes
April 7th, 2023

This Company has always provided me with excellent service, from the beginning to the end! The Quality you get in their is Superior! Overall love This Hair boutique!

Tip for consumers:
Kendra is the Best!!!

Products used:
Hair extensions

Service
Value
Shipping
Returns
Quality
Thumbnail of user parisl38
1 review
2 helpful votes
November 9th, 2023

The hair came really smelly. They sent me the hair that I did not order. I ordered loose curls. They sent me body wave. I wash the hair seven times and it still smells like corn chips. Also bleach some of the hair with a 20 developer it killed the hair. This is some of the worst hair I've ever bought and I don't recommend it whatsoever.

Products used:
Worst company ever would never recommend to anyone

Service
Value
Shipping
Returns
Quality
Thumbnail of user trainyourbodysd
1 review
0 helpful votes
June 3rd, 2023

The best customer service ever! The shipping was fast & the quality, look, and feel of the hair is amazing! There's minimal shedding & it's very soft. I'm excited to make my next purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user felicityf23
1 review
1 helpful vote
December 8th, 2023

My first hair from Kendra's boutique was pretty good. The second one I bought, however, is a mess. It sheds everywhere. I contacted the company, but I still don't have a response back.

Tip for consumers:
They offer a refund but not after the hair has been used. So even though the hair was bad I couldn't return it.

Products used:
Hair

Service
Shipping
Quality
Thumbnail of user nicolej1212
2 reviews
8 helpful votes
July 22nd, 2023

I've been buying from her since 2016. Her hair used to be top tier, thick from root to tip, no shedding (unless u cut the weft), no tangling, and would last YEARS. I still have old bundles from way back that looks better than the newer rubbish that she sells now. I didn't mind the price when the hair was good, but now the quality is terrible and she also increased prices. Her bundles used to be wider than my arm span and now its much shorter. She skimps on her bundles now and thought no one would notice. I do not recommend her hair ANYMORE! Once upon a time her hair company was in it's own lane! Now her hair is comparable to aliexpress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kburkley8
1 review
2 helpful votes
March 31st, 2023
Verified purchase

I love how it was pre-plucked which made me very easy for me. This is not my first purchase. Package always comes on time.

Thumbnail of user issgivanc
1 review
2 helpful votes
January 11th, 2023

Kendra sold my dawg a bad 360 wig. I don't even know why she advertises it as a 360 wig. To be honest, it should be advertised as a 180 wig. The wig didn't fit for one. Secondly the wig was dirty when it came in. I saw the dirt and just couldn't believe it. I should've known it was dirty from the beginning because the package came torn. I just can't believe people buy this stuff. Horrible company. If I could give it ZERO stars I would.

Thumbnail of user zindi25d
1 review
1 helpful vote
April 7th, 2023

I love the softness and quality of the hair I would like discounts in the future. Definitely buying a wig next

Service
Value
Shipping
Returns
Quality
Thumbnail of user tosinoluwa0604
1 review
7 helpful votes
June 21st, 2023

I recently purchased hair bundles from Kendra's Boutique, and my experience has been nothing short of a disaster. The quality of the hair was absolutely abysmal, far below the advertised standards, and left me extremely dissatisfied.

The hair sheds excessively, tangles and does not hold curls. I was sold low quality hair at a high price.

Overall, my experience with the hair bundles purchased from Kendra's Boutique has been extremely disappointing. The poor quality and excessive shedding have left me regretting my decision to purchase from this store. I strongly advise that you look elsewhere for your hair bundle needs.

Products used:
Body wave bundles & closure

Thumbnail of user tiffeniih
1 review
1 helpful vote
July 1st, 2023

I have used Kendra's hair for like 7 years! I love the hair. And will last when you properly care for it. I'm also use the closures to make wigs as well. I used the curly too to make a wig. Love this brand!

Thumbnail of user mariec1170
1 review
0 helpful votes
May 10th, 2023

Hair is of great quality, my hair dresser who has used multiple different brand says that it really is worth all the money. I'm really happy with the result.

Thumbnail of user annoyedc36
1 review
11 helpful votes
October 19th, 2021
Verified purchase

I paid for express shipping which takes 2-3 days. I received it in 5. She barely sent the hair out on a Thursday & then had nerve to answer the phone with an attitude and couldn't tell me where, why or when id received it. Once I got the bundles I had a whole bunch of knots/ sheading /split ends. The company really went down the drain over the years. I was better off Buying from the store.

Tip for consumers:
Find another Vender..

Products used:
Loose Wave

Service
Value
Shipping
Returns
Quality
Thumbnail of user yolandar311
1 review
2 helpful votes
May 13th, 2023

Kendra is always on time with her deliveries and she's so classy with the way and how she delivers my merchandise in her beautiful boxes and her beautiful wrap. I will always use her hair I will always only use her. She always gives her customer little gifts which is so much appreciated you rock Kendra

Thumbnail of user maris105
1 review
0 helpful votes
February 3rd, 2023

Kendra's Hair has gained my trust because of the TOP NOTCH QUALITY and SHIPPING always arrived sooner than expected delivery date.Hair is worth the price and lasts for years.

Products used:
Wig

Value
Shipping
Quality
Thumbnail of user concettaj1
1 review
0 helpful votes
March 5th, 2023
Verified purchase

This was my 1st time ordering this hair and it would not be my last! Fast delivery, great quality,no shedding at all, and perfect with curls

Thumbnail of user sarahj1487
1 review
0 helpful votes
May 15th, 2022

Delivery was super fast & the hair is everything I expected. Worth the money! Can't wait to order again.

Tip for consumers:
Great customer service

Products used:
Hair

Service
Value
Shipping
Quality
Thumbnail of user moniquel149
1 review
0 helpful votes
May 11th, 2022

Purchased this hair a month ago still got it in thanks kendras boutique. I wish yall sold I tips.
Bundles do make your hair fuller though

Thumbnail of user angiestar1102
1 review
2 helpful votes
July 21st, 2023

Not only was the hair bundles small with barely any hair, this hair sheds everywhere! I purchased the curly after only 1 week it's matted, tangled up, dry and the worst quality of hair I've ever purchased! Never again! I tried to see for myself despite the reviews but they all proved to be right!

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvettea83
1 review
7 helpful votes
February 10th, 2022

I have a couple of years buying at this boutique, I bought my last bundle last week from them. They sent me a bundle that wasn't even $10 it looked and smelled like nasty hair from the beauty supply l, they were fast to answer my DM before my purchase but when I sent them a message concerning why the hair looked like that I was left on seen. No one answered me back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliyac4
1 review
10 helpful votes
May 26th, 2022
Verified purchase

The hair smells worse than beauty supply hair. Comes with a lot of gold and red strands! And is it raw hair. I have a frontal from Yummy Exstentions and 7strands they're both raw vendors and i compared them. I would say kendra's hair is the same as beauty supply hair. Or it's processed virgin hair. The lace front was supposed to be 20 inches. Most of it was 10 inches long. I got a refund but they kept the shipping fee and i have to PAY to return the item. They do not send return labels. They're clearly broke as hell.

Tip for consumers:
It would have been helpful to know that they will not give you your $35 shipping fee back. they also do not sale raw hair and you must pay for your return

Products used:
None i sent it back

Service
Value
Shipping
Returns
Quality
Thumbnail of user jquiovers
1 review
0 helpful votes
October 15th, 2023

Fast shipping good quality hair no shedding no smell no issues with dying at all been getting her hair for years still love it

Service
Value
Shipping
Returns
Quality

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