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KeyBlankDepot.com has a rating of 2.5 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. KeyBlankDepot.com ranks 69th among Locksmiths sites.
Must be a garage server operation. The response wasnt in proper English. The tracking order is non exsistent. No phone number to contact them. So I hope there server can handle the amount of emails thet are about to get.
Must be a garage server operation. The response wasnt in proper English. The tracking order is non exsistent. No phone number to contact them. So I hope there server can handle the amount of emails thet are about to get.
Tip for consumers:
Call them first. If there is no number on there website then there is a reason. Use linux software to track there ip address to find out there real loction. have fun
Products used:
Its quicker to make your own products
I ordered 50 keyblanks for the most common locksets in America (Kwikset) on 4/5/17 and finally received shipment confirmation a month later on 5/4/17. While tracking my order after a few days it says "out for delivery"; Great!, I'll finally get my much needed key blanks... Well after a few days they never arrive and I check the tracking site to find a " no such address" posting and "returned to sender" post. Evidently the shipment was mislabled as I get shipments almost daily, from USPS, UPS, FedEx, etc. I contact Keyblankdepot.com to inform them and ask that they rush me out my blanks to the correct address ASAP, because now I'm in desperate need a month and a half after my inital order was placed... NOTHING ( crickets)., I see through the tracking software that my package had been delivered back to Keyblankdepot.com on Saturday 5/13/17 and contact them on Monday 5/15/17 to check on the status of my order in an attempt to expedite things. Well, I got a reply that they'd "check with their shipping department". I contacted them again on 5/16/17 and received no reply nor have I received a shipping confirmation E-mail. It seems that since they have my money they are in no hurry to reprocess my order in spite of the factvthat I informed them twice of my immediate need for these key blanks. Customer service is obviously not one of Keyblankdepot.com's priorities.
Tip for consumers:
Purchase at your own risk and always pay with PayPal so at least you can recoup your funds, if need be.
Ordered a total of 16 keyblanks, no big deal. (8) SC4 and (8)KW1. Order was corrected and fulfilled.
I didn't get what I ordered, only lame excuses, my first clue should've been that under their "About" and "Contact" links there is no phone number nor street address. This enterprise operates in complete anonymity and that gave me the chills because if you have a problem there's nobody to talk to except through email and they can decide how and when to help if at all.
They did much to my relief refund me my money, several days later a package arrived with 6 of the 50 keys I had ordered, these I returned. Perhaps if I had been more patient, however the fact they did issue a refund changed my review from 1 to 3 stars.
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