• Khaite

Khaite

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Overview

Khaite has a rating of 1.5 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Khaite ranks 523rd among Women's Clothing sites.

  • Service
    1
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Khaite?
Top Critical Review

“High-end retailer that provides zero customer service.”

Chris S.
1/24/23

Condescending and petty. Husband ordered a $2500 purse for my birthday which was absurd in its dimensions. Though the company quit selling the purse in that particular size, they refused to offer even a store credit. This, after taking a week to respond to urgent emails.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user chriss4279
1 review
2 helpful votes
January 24th, 2023

Condescending and petty. Husband ordered a $2500 purse for my birthday which was absurd in its dimensions. Though the company quit selling the purse in that particular size, they refused to offer even a store credit. This, after taking a week to respond to urgent emails.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maggieb270
5 reviews
1 helpful vote
May 7th, 2023

Overpriced products from a company that is not transparent about its sustainable efforts (if it even has any). Chose to ignore some warnings about the brand on other reviews and I wish I hadn't. There are so many other brands on the market that cost less, are more transparent, do more with sustainability, and are honestly cuter. (Reformation, St. Agni, Alohas, or honestly even New Balance)

Value
Thumbnail of user claudiae140
1 review
1 helpful vote
October 29th, 2022
Verified purchase

While I personally love Khaite as a brand, I would not recommend international shoppers to buy from their website. While they state custom fees are covered, they are not as DHL wanted additional fees for EU delivery. So I had my order returned without even getting it to learn that I will be charged additional fees of nearly USD 60 for DHL admin fees! Not only do these fees come as an unpleasant surprise for customers, but also processing of returns is increfibly slow at their end. It takes at least 3 weeks for a refund… Other stockists carrying their items are a lot more customer friendly and efficient. Never again will I order from their site.

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