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Kipling has a consumer rating of 2.53 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Kipling ranks 141st among Handbags sites.
I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,
This company is a joke, unless you are send to the address the card is billed to they cancel the order With out calling you, VERY poor business skills, I will never allow my kids to buy anything from this less than professional dump, very disappointed in this company, I do not even give them a rating
I've bought several bags, one backpack, and one wallet from Kipling, and I have to avoid looking at their website to refrain from buying any more! What I like most about Kipling is their designs. They pop with so much color and offer a bunch of really pretty prints for their bags. Two of the bags I gave to my sister-in-law-to-be and her sister, and they were wowed with the more sophisticated styles I picked out for them, though unfortunately I don't remember the names of the bags anymore.
For myself, I ordered the Clarissa Continental Zip Wallet in Garden Happy and the Seoul Large Printed Laptop Backpack in Colorburst back in May 2016, and the Art S Handbag in pink with my initials monogrammed in white in July 2016. I've used them ever since very often, especially the Art - despite the name, it's actually a very large bag I use all the time and can cram all kinds of knick-knacks in there. I temporarily stopped using the Clarissa for a few months - maybe even a year - because I decided I'd better start using a "wallet" that could block RFID and that sort of thing, for security. I didn't like it nearly as much as my Clarissa though because it was a black, simple black, stored things oddly, and didn't have the colors, the personality, or the same soft, firm feel I'd liked so much about my wallet. I eventually switched back and haven't regretted it. The Seoul I haven't used much of lately, though like the Art and Clarissa, it's very handy for storing multiple things and I've gotten several compliments on it. As they're all nylon, they're low-maintenance, easy enough to wipe clean when I need it, and light. My only complaint is the monkey keychains! I know some people like them, but they look so silly that I have to remove them as soon as I get the bags. I wish they'd replace them with a more stylish hardware piece styled after the sleek Kipling monkey in the logo, which I would really like - but I suppose the current monkeys are their signature now, for better or worse, and others like it.
The only interaction I've had with Customer Service was requesting a price adjustment to a promotion, which they readily honored because it was in their timeframe. Apart from that, they also offer a rewards program which you can use to earn points for purchases and get gift certificates for future purchases, both of which you can get online and instore. I don't have a Kipling store near me but I have enrolled and used the program online; I like reward programs but I have to take issue with the fact that for whatever reason, the gift certificates can't be applied if you're using PayPal. I hope they fix that soon.
Tip for consumers:
Create an account and sign up for the rewards - that way you can earn points and you might be surprised with a gift certificate!
I bought a Kipling bag while traveling abroad. On the return trip one of the wheels started to shred. One trip later, two more wheels. Don't bother with customer service. If you bought the bag abroad, too bad. They were no help whatsoever. Basically told me, too bad. Fortunately you can buy replacement wheel kits from Amazon that actually WORK! (don't buy from Kipling. Same crappy quality at an outrageous price). I paid over 400.00 for a suit case that failed day one. Buyer beware!
Products used:
Suit case
This company is a joke, unless you are send to the address the card is billed to they cancel the order With out calling you, VERY poor business skills, I will never allow my kids to buy anything from this less than professional dump, very disappointed in this company, I do not even give them a rating
I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,
The order stated (and I have the screenshot to prove it) that it'll be received in 3-5 business days. IT DIDN'T.
We drove all the way back to the city to accept it at the late date that FedEx stated - it hadn't arrived! And now we have no one to care for it and Kipling say ' take it to FedEx'.
I am shocked that such a big company has such poor and shaming customer care.
DONT BUY from them!
I recently had to retire a purse that I bought from this company 25 YEARS ago. This purse was used daily and was always overstuffed. Finally, after 25 years, the zipper broke. So I went on their website and bought a new one. They don't quite make them like they did 25 years ago, but I'm still very optimistic about having this purse for a decade or more. The site was very helpful with measurements so that I could be reasonably sure that I was getting the size that would work for me. I am very happy with my new purse, although the old one was around so long that it's like part of the family. It even had a name!
I bought a backpack from this brand and I'm pleased with my purchase. I wanted a resistant backpack to travel light on a trip. I didn't want to bring a typical wheeled suitcase as hand luggage because for me it's not useful. So I would totally recommend their backpacks to everyone who needs to travel.
Why did you remove the backpack side water bottle pockets?! I'm a big fan of Kipling Bags. However, I am very disappointed with the fact that you have not put side water bottle pockets in the newer backpacks! I will not buy them. My previous backpacks all had them.
Products used:
Backpacks
Kipling is what I always come back to after a brief forray with a leather purse that cost me twice as much. The best feature is how light weight they are. I can take the same contents I put into a Kipling and put it in a leather bag and its too heavy for me. The light weight material is durable holds up well with machine wash and lasts for years. The zippers are strong and don't get stuck. There are lots of colors and styles to choose from and they are so readonably priced you can get several in various cors or patterns. The inside is a light color so you can see into your purse... another great fwatire if you have ever fussed around trying to find something in a dark loned purse. Its like the designers brain stormed about everthing that would make the very best bag! I love the little monkeys that give them their signaturw touch. I am the purse lady who coyld never find the "perfect" bag. But, after years of always returni g to Kiplibg, I finally found they make the best product.
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