KitchenAid

I bought a mini kitchenaid. Did not even open it since my daughter had the artisan model and the bow kept throwing around. It took 2 men holding it down and we still couldn't whip the dough. I returned mine in the original box unopened. It took them over a week to email me a label. I took it to FedEx, called 10 days later since I still don't have the refund. The rep acknowledged it's been received, FedEx tracking said it was delivered. I had to dispute my charge with my credit card. Return date 1/13/24. Today is 2/6/24, almost a month later. I've never dealt with such slow and poor service from any retailers. So disappointing with all the work that goes into returning to Kitchenaid.

Major KitchenAid kitchen products do not last 5 years. KitchenAid may not have the replacement parts. Whirlpool products are much cheaper and appear similar.

We redid our kitchen about 5 years ago. Our KitchenAid dishwasher worked well. So, we thought as we go into retirement, we would spend the additional money to buy quality products and we purchased all KitchenAid: Refrigerator, Double Oven, Microwave, Gas Cook Top, and Exhaust fan. The Gas cook top and exhaust fan are great. However, the refrigerator needed to be replaced, the double oven required maintenance and the microwave key board stopped working. I received a discount to buy another refrigerator, I had an extended warranty on the double oven, and I tried to find out what part I needed for the microwave.

After spending several hours on the phone with KitchenAid (whirlpool), I was redirected the parts department (a third party), they cannot help me and I needed to contact a service person. I called back KitchenAid and they transferred me to a help line, after waiting several minutes, the recording said I can receive a call back, at the end of the day, the automated system told to me to schedule an appointment, I never received a call back. I called KitchenAid again and they told me a technician would not be sent out for the microwave, and the part was no longer available. They offered 25% discount off a new microwave. With shipping it was more expensive than buying it locally. I called back to find a microwave that would fit in our build in cabinets. I was told about a whirlpool microwave, much cheaper, same dimensions, and when I received it the only difference was that the KitchenAid had some more fake chrome and the KitchenAid. KitchenAid told me if they ship it FedEx there would be no cost for shipping. I bought it from Whirlpool because I wanted to be assured that it would fit in the cabinets. If you really want to buy KitchenAid products don't have a high expectation of customer service and buy Whirlpool, just use a pen to change the name from Whirlpool to KitchenAid.

We have a 2 yr old KitchenAid 20.9 Cu. Ft. 36" Width Built-In Stainless Bottom Mount Refrigerator ($8k). Several of the interior lights went out. After fixing the lights (out of warranty) they went out 30 days later. Don't think a simple thing like interior LED lights should expire within 24 months and then again in 30 days. Would not recommend.

I purchased an item which I've been trying to return since 12/26/23. They received the return on 1/11/24. As of today 2/5/24 they have not processed the return. Their phone customer service I dismal at best. Do not buy directly from this company as they have a subpar operations system in place for commerce.

Bought all new kitchen appliances. Had to order took 2 months to get. Very first time i used smooth top induction cooktop it blew two burners. Took probably 2 months to get new board. Worker probably two new blew board again. Another two months down. The day they finally got cooktop to work refrigerator went out. Been without an refrigerator for 6 weeks. I would never buy another Kitchen Aid. Only way they would give-me a new one was if it was deemed unrepairable. Didn't matter i was without cooktop for months and still with refrigerator. Not a happy customer. Fortunately I paid big price fir extended warranty. Would not recommend. Customer repair won't even return cslls now

At me to long list that think KitchenAid is a piece of junk! Our last dishwasher lasted 20+ years, we got a new dishwasher to go with a new refrigerator and stove. 14 months later, 2 months past the 1 year warranty, we're facing a $110 house call not including any labor or parts to fix it. BUYERS REMORSE and from what I read and from my own experience, a company that doesn't care or support their products or are worried about repeat customers.

Recently purchased a 6 qt bowl from Kitchenaid / Whirlpool, but unfortunately, I received a 5 qt bowl in the box. I immediately contacted their customer service via email, explaining the situation. To my surprise, I was directed to the warranty department, even though this was clearly a packaging error on their end.

The warranty department responded, instructing me to call for further assistance. After spending time on the phone, I found the experience frustrating and unhelpful. All the information I provided in my initial email seemed to be disregarded.

This kind of service is unacceptable. A packaging mistake should be a straightforward issue to resolve, but the runaround and lack of clear communication have left me extremely dissatisfied.
I had high hopes for a quick resolution, but unfortunately, my experience with Kitchenaid / Whirlpool has been far from satisfactory. I cannot recommend them based on this frustrating incident.

I had purchased a Kitchenaid blender and was quite happy with it. However, when I needed a replacement jar the item had been discontinued. What's the point of purchasing an expensive product if they discontinue the parts. Buyer beware and I suggest anyone needing a blender stay away from Kitchenaid and buy a cheaper blender that can be tossed out when it breaks. Same thing for KitchenAid food processors. Their mixers, however, do have parts available.

KitchenAid appliances look nice, but...a few years ago, I upgraded my kitchen, including all new KitchenAid appliances (at the suggestion of our designer who, I think, was impressed with their looks). Some I insured with an extra warranty, others (the microwave and dishwasher) I was told "don't break", so not to wast money on the added insurance. WRONG - and a nightmare.
Multiple service calls on our oven, including being told by the repairmen to not use the broiler on the top oven and to never use the self-cleaning control as the oven could not handle the heat. So many calls on the refrigerator, that they actually replaced it. Two very expensive calls on the dishwasher, and now the microwave just died.
There has to be a better alternative!

Unable to use microwave since September 2023 because repair part not available. Kitchen aid parts.com not able to tell me when the part will be available.

Ordered item with expected delivery date. To only have label created on that data. Item out for delivery four times.purchase item anywhere else this site is a joke

Worst refrigerator. Stay away from this brand. Catastrophic defect within a year, months to complete and will not exchange.

My order took a while as the item wasn't in stock. But they told me this upfront. Dealing with customer service was also a great experience. They were helpful & friendly. Received my package & everything is in good order.

We bought this refrigerator and December of 2022. The water and I stopped working in February 2023 just a few short months after we installed the new one it is now March 13,2023 and still is not fixed after three visits from the repair man and the warranty people tell me their hands are tied, terrible terrible products terrible customer warranty even there people know how terrible they are!

First the good news then the horrible news. Purchased a KRFF507HPS Refrigerator in December of 2021. Very nice design and seemingly good construction. In 2023 (approx. 50 days after the warranty expiration) the ice maker died. Called the local authorized Kitchenaid repair company and they ordered the part for the repair

45 days later still no part. Called Kitchenaid to find out when I might expect the part. The part is "back ordered". When might I expect it? We have no idea.

So, Kitchenaid is selling new Refrigerators with this exact ice maker every day. Apparently management has prioritized selling new units over servicing existing customers.

I have no confidence that any new failures will be repaired in a reasonable amount of time.

I will find it difficult to purchase any new Whirlpool/Kitchenaid product going forward OR recommending their products to friends.

They have the worst customer service I have ever delt with. I've been trying for days to talk to someone. They leave you on hold for 45 minutes then hang up on you. I don't know how this company is still in business. I bought a vent hood that worked for 3 months. It's not ok to treat customers the way they do. So if your thinking about buys one of their products, I'd think twice. Poor quality and even worse customer service.

I bought Kitchen Aid appliances for my last house approx. 5 years ago ( Fridge>7000.00, Stove>5000.00, Dishwasher<2000.00, BBQ>500.00, Coffee Maker>200.00, Stand Mixer>700.00). The only thing that has not failed is the stand mixer. All the rest quit working just after the warranty expired, just over a year of service on all. I have owned a lot of houses with a variety of appliance makes and have never had such issues. If I could give a negative star rating, I most surely would.

KitchenAid stand mixers can require repair and replacement of ubrication greese. This is a factory/warrenty repair if you are in the US but Canadians are on their own to find a service center to do the job; something I have not been able to do after much searching.

Kitchen Aid Refrigerator terrible - had to be replaced in less than 3 years because freezer seal failed and failed again causing constant ice buildup. Kitchen Aid convection oven 2 years old and oven just stopped working. Now requires a $700 fix. Based on previous refrigerator "fix" I am not expecting anything good will come of this repair. Will start saving now to no doubt replace another terrible Kitchen Aid appliance. I will NEVER waste my money on KitchenAid again and would never recommend it to anyone else.

Burner on range is not igniting properly, gas buildup in oven causing delayed ignition and a loud boom. They sent an appliance guy out within the first year, who did not fix the problem, now it's got worse and kitchen aid wants to charge me for their defective appliance. They don't stand by their product. Terrible customer service. Never again Kitchenaid!

I spent $1,200 on a dishwasher and it was delivered broken. Not broken on or by delivery, but internal parts that were literally broken inside the unit. Home Depot is worthless also. They told me to call KitchenAid. KitchenAid said they would send the parts. It has been a month and still no parts. I cannot use this expensive hunk of junk. I called their customer "service" and demanded the part be overnighted. They simply said no and gave me an estimated waiting time of 12 to 14 MORE days. I have wasted my money. I am now going to return it. KitchenAid does not deserve my money, or anyone's money. DO NOT BUY KitchenAid!

I bought a brand new dishwasher that didn't work immediately after it was installed in November. It is now March and I have had a technician come to my house 6 times replacing parts and none of it has worked. They refuse to replace my dishwasher. This is the worse customer experience I have had in my entire life. DO NOT EVER consider buying this brand of you want to avoid this. I'm taking KitchenAid/Whirlpool to small claims court

Order **************
We bought one of their mixers, DEFECTIVE, in December 2022.
We sent back the defective device plus the lid purchased separately to no avail, since it was not specified that the mixer purchased was already equipped with a lid.
They only refunded the lid sum.
We are still waiting for the remaining sum, paid for the POOR quality made in India mixer.
DISHONEST and SCAMMED customer service.
Report to the police authorities.