KitKing

Total rip-off of a company! Took us 4months to get our order sorted out. Shambles from day one! Matthew the suppose to be sales manager is a con artist!
You could never get a hold of them, no calls or answer to emails. Always an excuse! Such a stressful time dealing with them. We never did get it completely sorted.
DO NOT BUY FOR THEM.
I never write a review on anything I buy but I feel so strongly on this I can't let this by.

King kit have a good number of kits, some at decent prices, good idea of the salvage yard... however, beware of selling anything as you will never get anywhere near what you think it is worth or even what a similar kit is being advertised for; i appreciate there needs to be room for profit to buy new stock and pay a wage, but there is a fine line between a fair price and a rip off, as always "let the seller beware!".
What really irks me is that there is a kit advertised at over £120, salvage yard, but no time to check the parts, for that money i demand a parts check!

Ordered x1 item that was supposed to be in stock with a delivery time of 3-5 days. One month later and the item still not dispatched. No reply to emails. Not entirely convinced this company actually exists!

We bought a set of shirts for a charity side end of June. As we only play around 4 games per year I phoned 5 days prior to our first event to get an update I was told finished in printing moving to embroidery so will receive next week so I asked if I could pay extra to get in time for our first event he said no I've put a note to make it a priority. Anyway they didn't arrive not a problem as it was very close to the event so understandable so our next event is this Sunday so I phoned for an update yesterday to be told it's in embroidery then moving to printing it was delayed because of joma delivering. Looking at another 2 weeks by which time we will have one or two games left for the year. We choose kit king as it was a bigger company and had a good lead time but in places in smaller print the lead time differs. Point is two operators giving false information well at least one of them now unable to reach them I'd assume they remember the phone number.

Their items are decent prices but honestly there other sites that offer similar prices. I cannot recommend them they take so long to deliver. Companies like prodirectsport offer similar prices but deliver at a much quicker time frame. I ordered 4 personalised jackets and it's taken 3 months to receive. Preciously I ordered just 1 jacket and that took almost 2 months. Ive used them for years but Their delivery times are getting longer and longer I would recommend you search for other places before settling with them as you can expect to be waiting for a long while. Honestly all this would be fine if they made an effort to update you, I was told my items were taking so long because some of it went missing, I had to contact them to find this out. And as a gesture if good customer service you would think since it went missing it would be fast tracked. Instead I was told it would be put on the list and would take another 4 weeks to deliver. This is after 2 months of waiting. Poor customer service too long to deliver, decent prices but use them as a last option

I received my order after 10 days which is normal I think in the Uk. Even from shein it takes 11 days to get our stuff. So everything was fine with my delivery although I read some bad comments from people which scared me first. However, I got my parcel without any trouble.

I dealt with Stuart in Kitking earlier this year where I wanted a full mens and full womens custom kit made at very short notice. We are based in Ireland so I wasn't sure how long it would take to get the kits from the factory (I think in Germany) then to the UK for printing and then here to Ireland. The kits arrived on time - in fact even earlier than expected and they were quality! Our logo looked great on them, very good printing. We played our tournament in Italy the week after and received comments on how professional our teams looked. I would definitely recommend KitKing.

Fantastic embroidery but i ordered 10 items, 8 arrived and 3 of them were unwearably short. If i dare lift my arms above my waist the shirts start riding up like a crop top. I complained and was told that it was tough. As i'd already paid and had the item personalised that i was stuck with it.

If you order from them, you better hope you don't have any reason to ask for help. They're not interested. I wanted to exchange for higher quality items and was more than happy to pay the difference between the items and to post the offending items back. The Senior Sales Assistant' just kept refusing to help. Shocking customer service.

I'm now out of pocket & stuck with 3 shirts that don't fit. Classy company...

Seriously, Avoid this Company.
They will completely let you down.
Terrible service. Promise after Promise, let quote delivery will be 8 more weeks, over delivery date.
Very quick to push you cheaper products.
Stay away.

Ordered my second kit from KitKing, and with the help of Matthew and Yash the transaction was smooth and effortless. Kits arrived printed and the team love it. Will be purchasing a training set from them soon.

We made a purchase from kitking for some track suits. We were told we would have them in 2 weeks as there was no printing or sponsor logos needed. It took th 6 for them to be delivered. The zips were broken on 3 and at leas 5 were not stitched properly. The track suits, sorry to say, were crap. We sent them back for a refund. That took them 8 weeks to sort out only because we threatend them with trading standards. Total rubbish company to deal with and would advise to stay away

I will never use this company again. Bad service and rude, unintelligible staff. Kit did not arrive as promised after many calls and problems trying to get in touch with customer service, the kit was finally delivered. The quality was terrible, cheap material and poor stitching. Team kit looks a disgrace and I am totally ashamed to say I chose this kit and company to buy it from. NEVER AGAIN

The team at Kit King are absolutely superb. Stuart in sales has looked after both of my purchases with professionalism and care. Nothing is too much trouble however trivial.
I would highly recommend this Company.

Kitking should be renamed S**tking

They are the worst company I have ever known. From start to finish I had problems. It was a complete nightmare dealing with them. I notice on their website they only show good customer comments... where are your negative complaints Kitking?!?!?!? I can only assume the comments on your site are as fake as your company and have been written by your rude, thick staff.

Don't know what happened to others with bad reviews but I have used them twice. First time kits arrived jerseys right size but shorts to big. Not kitkings fault you can't expect all suppliers to make jerseys and shorts to a common size.
All emails responded to and Richard was a great help.
Postage was fast maybe a bit pricey but I live in Australia so I expect that.
Have recommended them to others.
Thanks kitking

Ordered a kit deal worth over £1200 for a University team with them at the end of October, and still waiting to receive the kits at the end of December, despite being promised (an already delayed) delivery date of mid December. Email replies have been inconsistent, slow and uninformative. Due to this the team has now played half the season without a kit, and I have also had to change the address to my home address as it is now the Christmas holidays. 3 delivery dates have now been missed, so resorting to phoning them up today, I have been promised delivery to the new address for Tuesday 22nd December. Not worth the hassle and haven't even tested the print quality yet!

Kitking are the worst company I have ever dealt with.

I purchased some track suits from kitking. They did not arrive when promised. Emails and telephone calls not replied too. Track suits finally arrived. After they had been worn a few times the zips began to fail and come away from the material. They were not misused, just poor quality. Would not use kitking again or ever recommend them.

The service from this company is absolutely terrible, do not waste your time with them. I had originally placed an order for 33 training tops and footballs for my football club and told that there would be 2-4 week delivery time. After 2 months I spent many, many times chasing but they did not get back to me. Eventually they sent tops but they were the wrong ones! I manged to speak to them and they agreed that they would give to me as good will gesture. I then waiting a further 6 weeks for my new tops. Only half arrived. I then get a call from Gill from Kitking saying they have made a mistake and undercharged me for the order and in order to get the other half of my order I need to pay an additional £400. I was then accused of knowing that I had been undercharged, then accused of giving the wrong details in my order, (even though I attached the link from the website of the products in my order and had an invoice from them of the products I wanted). Customer Service was abysmal. I then got legal advice and started proceedings to reclaim through small claims court. They then asked me to return the incorrect tops they gave to me previously as a good will gesture if I continue to go to court! Eventually they agreed to provide refund for the tops they did not send. This left a foul taste in my mouth and I would never, ever recommend this company. Shambolic

Terrible company to deal with.

I placed an order worth £260 with Kitking for a football kit that advertised as in stock. They promptly took the money from my account and then 3 weeks later emailed me to say the kit was no longer available. They did not offer an alternative kit. When I checked my bank account a week later they had not refunded my money. I rang Kitking asking why my money had not been refunded, because they could not supply the goods, the staff were very dismissive and said they only process a refund if the customer requests it. I would have thought if the goods were not available and they could not offer an alternative they should refund the money without having to chase it. The customer service from this cowboy company is a disgrace. My advise stay away.

Buyers beware of kitking!

When we were in the process of buying our football kits from kitking our emails were always replied to either same day or next day and someone was always willing to speak to us on the phone. We placed an order and were told 10 days to delivery. So far so good, Then the problems started. We waited 3 weeks no kits. Sent email to kitking no reply. Phoned them and they said kits being sent out that day. No kits. After another week we emailed again, no reply. Our emails are now being ignored and when we do manage to speak to someone they say the manager will us back, needless to say they never do. We have emailed asking for our order to be cancelled and the £420.00 they have taken to be refunded. Kitking have not replied to the email and still no refund. We are now going to trading standards in the hope they can help get our refund. This is time and money our team do not have to waste. Do not be fooled by kitking as we were

I received the best service, prompt replies on the process of my order. Took my order and delivered earlier than I expected. I am from Sydney, Australia and ordered 14 Jerseys, numbered with sponsor logo for my Oztag team. Came exactly as ordered with no mistakes even though I had emailed over 5 to 6 email changes for sizing and numbering. Great service, would highly recommend.

The worst company I have ever used.

Never return calls back or emails.

Constantly make excuses up regarding delivery times. Took 4 weeks to even get a correct answer out of them.

Asked for a refund no doubt this will take a long time aswell.

THE WORST COMPANY I HAVE EVER USED

Excellent customer service in providing 37 personalised football kits and matching track suits for a recent tour to Italy. The Givova apparel was excellent quality and value for money giving the squad a really professional look. I would definitely recommend the prompt and professional service provided by KitKing and will be using them again in the future!