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Kits.com has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Kits.com ranks 100th among Eyeglasses sites.
I searched Google to find a good price on contacts. Kits comes up with the lowest price, they looked great in terms of pricing. They even stated that they would offer free shipping on all orders over $99. My total was $286 and change. So I was surprised to see my total change when I went to enter my credit card info by and addition of a shipping charge of $7.95 and an Insurance and Handling Fee of $176.93. They are insane! Their chat rep. Stated they had to do that sort of trick to get people to buy from them as other companies are doing the same thing. That is the definition of bait and switch in my book. I would never purchase from someone like that. You spend all that time on their site entering info and then at the very last screen to you see these fees added to your account. I might have even missed it if I did not stop to review before pressing "continue with payment" button. This tells me I can't trust this site, total waste of time!
I searched Google to find a good price on contacts. Kits comes up with the lowest price, they looked great in terms of pricing. They even stated that they would offer free shipping on all orders over $99. My total was $286 and change. So I was surprised to see my total change when I went to enter my credit card info by and addition of a shipping charge of $7.95 and an Insurance and Handling Fee of $176.93. They are insane! Their chat rep. Stated they had to do that sort of trick to get people to buy from them as other companies are doing the same thing. That is the definition of bait and switch in my book. I would never purchase from someone like that. You spend all that time on their site entering info and then at the very last screen to you see these fees added to your account. I might have even missed it if I did not stop to review before pressing "continue with payment" button. This tells me I can't trust this site, total waste of time!
Tip for consumers:
Just don't use this site, they are no open and transparent about pricing. They give you a really low price to get you on the site and you spend time inputting information, Rx, etc...and then on the last screen they hit you with insane add-on fees.
Products used:
Did not purchase from them do to the bait and switch tactic used with the pricing of contacts
Last Friday after the lies they stated my glasses would be with me in one to two business days. OF COURSE THIS ISN'T GOING TO HAPPEN. OF COURSE THEY LIED AGAIN. What is with businesses? Tell the customer the truth! But they lie to get your business in the door. They, of course, and like the corporate cowards they are, blame another contractor for their delivery failure. THAT IS A FAILURE TO DELIVER ON PROMISES. I didn't choose who they partner with, nor did they inform me of any delay.
I just spoke to a supervisor who couldn't even be bothered to apologize for their the level of incompetence they have demonstrated.
After two glaring errors on their part during the order process (advised me my glasses weren't available because I ordered progressives, blatantly false, then said they couldn't fulfil my contact order because I hadn't attached the prescription... didn't order contacts either). Now their two to four business days to manufacture turns to 8 (at least). I can't be bothered to cancel because I currently NEED the glasses. What a disappointing experience!
I was then told they would ship and I would receive them in two to four business days. Another lie. I was told they would contact me if that wasn't to be the case, another lie.
I did cancel Eye Buy Direct because of their lies. DON'T BUY YOUR GLASSES from either Eye Buy Direct or KITS! All the talk of lies makes it seem like a rant, but can businesses please stop lying to the consumer - PLEASE.
THEIR CUSTOMER SERVICE IS EITHER UNTRAINED OR LED BY AN INCOMPETENT!
Tip for consumers:
Avoid it. Not worth the additional stress of buying online.
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