Kpopshop

I was ordering a different shirt and changed the size from default (xxl) to medium (m) and somehow the shirt that I selected changed to an another one. I didn't realise until I got an email saying my order has been confirmed. I immediately sent them a mail saying it was the wrong item and requesting them to change it to the other one (even sent a photo). They responded after 3 days saying they cannot change it saying the item has been already moved to shipping but never got the tracking number. Wouldn't recommend anyone to buy things from this website.

I'm a first time buyer from this shop that will never be a customer for them ever again. When I order my packages one of them had a fake tracking number so every time I tried to look for it, it was never found. I emailed them about a correct one and they responded really quickly that same day and said that they would look into for me. So a little over a week goes by, they still haven't emailed me so I emailed them for an update for their response to be "the records shows that your order has been delivered," they were telling me if haven't gotten it check my postal. This mad me kinda mad because if I never emailed them they weren't gonna tell me? The package was obviously not delivered yet and knew it wasn't at my postal office but I checked anyway and the postal confirmed they didn't get anything either so I email them back again saying that either of us received it. I found that part funny because since the tracking number was fake how could they confirm it was delivered? Two days go by with no response so I email them through their site email instead of the customer service one and a day later they said they did an investigation and the item was canceled by the shipping company for "unknown reason" which was something completely different than what they told me before. They asked me if I wanted a resend or a refund definitely choose refund ‘cause I was tried of dealing with them, just for them to email me four days later with a updated tracking number, the only thing I asked for from the very beginning. My package did come and but it was late and the material was awful. The picture on the front was horribly done and the thread was already come out so I'm scared to wash it. Emailed them to return it three weeks ago and they never responded. This was a waste of me time and my money and I won't shop here again. However I will say that my other things did come on time.

The site is awesome. You can find a bunch of merch of your favorite Kpop bands. However, It's very disorganized. Why? Every time I go to a section for a certain band, it has another band as well. Also, when I go to a drop bar of something I want, it's very hard to find it (numbers and letters are undescriptive). In conclusion: I like the website, but the organization could use some work.