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LampsPlus has a rating of 4.54 stars from 666 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LampsPlus most frequently mention customer service, good quality, and great selection. LampsPlus ranks 5th among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
16,842 reviews
No critical highlights yet
Lots of selection. Easy to filter based on delivery date/in stock items. I called customer service and spoke with Henry. He was very helpful, kind, and knowledgeable.
I forgot to add the lightbulbs to my order of the fan and light. So i had placed the order already (5 minutes ago). And in order to get the lightbulbs I had to pay $5 shipping because my order was in two parts. I chatted with customer service and she said that she could not add the ightbubls to my order nor could she take the $5 off my lightbulb order. Really.? I was ordering a fan that cost almost $500!
The products came very quickly and the purchase was easy online
Reviews and inventory
Very easy to use although I did not get a response at all when I entered an inquiry about local pick up from my closest store. I ended up just going down there in person to see if they had the lamp in stock which they did not. That was a little irritating. But the lamps are absolutely beautiful. The bulbs that were recommended as being used with this lamp, however, were not the right size. It wasn't a big deal; we just kept them for something else and got different ones, but I would recommend that whoever pairs bulbs with lamps checks into that because they were too long for the shade.
They had the lamp I wanted that I found on Amazon and I opted to order through the retailer directly rather than going through Amazon.
This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.
Tip for consumers:
If you have a concern or question the staff is very helpful.
Products used:
lighting fixtures
I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.
First choice to come up on internet search. Great site!
Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.
Happy except fan still not available. Accessories sent but no fan. Hoping fan will be here soon, then I can rate this site better.
I liked looks of fan I chose.
Hi - we do apologize about the delay in shipping your ceiling fan. If you have any concerns please reach out to our customer service team and they can give you the latest updates or assist you. Thank you for the comments.
I initially found the Franklin Iron Works lamp on Target.com but a few weeks later they were put of stock and weren't going to restock. I quickly found the same lamp on the LampsPlus website. It was shipped quickly and arrived in perfect condition. I appreciated the email asking if I had indeed received my order.
They carried the lamp I was looking for.
It's elegant mission style is a great addition to my decor. I alsonchose it based on size for the room and table it would be on and it having 2 bulbs to ensure it gave off adequate light. The LED nightlight feature definitely sealed the deal. It's beautiful when lit.
Thank you for the comments and feedback. We hope that you enjoy your new lamp!
Very easy shopping, I have been working on my cart for weeks and finally settled on products
Designer suggested it
I saw this lamp elsewhere for much more money. Thanks for having it at a reasonable price.
Best pricing
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Reliability, product selection
Wanted something similar to previous product.
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.
Stylish products at a reasonable price.
Stylish and contemporary products
Very easy to shop on the website! So many choices - really enjoy the large amount of items!
I have shopped many times on this website and always find what I need.
Just what I was looking for!
Glad to see you had a great experience on our site, thank you for the comments!
UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.
My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.
They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!
Tip for consumers:
Read independent reviews of any particular product you want to purchase.
Products used:
I'll be going with Volt low voltage products.
Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.
I found my sconce in the open box section and was able to order the last one!
Great selection!
Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.
BECAUSE YOUR WEBSITE STATES ERROR AT CHECK OUT. I ATTEMPTED TO COMPLETE MY PURCHASE 5 TIMES. WHEN NOTHING WORKED I CALLED AND THEN RECEIVED A CASE NUMBER BY EMAIL.
I THEN CONTACTED MY FRAUD DEPARTMENT AND LEARNED THAT 7 CHARGES OF 350. WERE TRYING TO CLEAR MY ACCOUNT! THANK GOD I HAVE AN EXCELLENT TEAM OF BANK OFFICERS TO STOP SCAM COMPANIES LIKE YOU!
YOUR COMPANY SUCKS!
FURTHERMORE, UNFORTUNATELY FOR YOU, I AM AN EXECUTIVE WITH A HUGE CONTACT BASE WHICH NOW ALL ARE AWARE TO RUN FROM YOUR COMPANY AND NEVER LOOK BACK!
HAVE FUN IN BANKRUPTCY!
I had purchased a lamp on line that was not the right fit once I got it. With 1 phone call, I was able to choose to return it to my local store or return free via UPS. The Customer Service Rep was pleasant and helpful, and the entire call was less than 5 minutes. I returned the item to my local store, who was helpful in crediting my card - they also helped me find something to replace my original purchase and was an even better choice!
CS was super helpful in getting an online purchase returned and credit to my card. Very friendly rep who resolved my issue in less that 5 minutes on phone!
Always have a great selection of products, usually better priced then local "hardware" or "furniture" stores, and the staff are friendly, helpful and never pushy!
Hi - we are glad that you found the return process fast and easy. Thank you for your new order and we hope you enjoy your new lighting choice!
I order items delivered to the store, and it is a great way for me to shop
Remodeling house
Good. Order easy. Email confirmation. The only thing I would like is immediate confirmation of delivery to prevent the lamp sitting on my porch exposed to thieves
Ease in shopping
Personal taste
Hi - if you mean that the lamp slips on the surface of your table, it may be that if you have a highly polished table surface you might need to place a small pad under the lamp. If you need additional help or troubleshooting please contact our customer service team and they will be able to help you out.
Overall easy, great options. Customer Service is also great very helpful, product knowledge and professional.
I have not received the light bulb, I called as was told it will arrive tomorrow.
For my office, I love the style.
I love the look
Overall easy..
For my office, I love the style.
I have ordered much of my lighting from Lighting Plus. They have a good selection of modern chandeliers and floor lamps. My friend loved my Possini Mid Century Modern Floor Lamp so I got her one for her new house. She was so excited and placed it in a visual are for everyone to enjoy. Shipping was fast and product nicely packaged. I saw some reviews about receiving a damaged shade, but hers was perfect.
I never buy full price and waited for it to go on sale. I saved $60.00.
Love the modern look. The stainless tulip shaped base is really beautiful.
What a nice friend you are! Thank you for the review and feedback, we appreciate it.
Order arrived quite quickly. One table was in excellent condition but the other one had been damaged in transit. One corner of the table top had been smashed and broken. I telephoned customer service and spoke with a very helpful lady who agreed to send me a replacement top forthwith. My communication with customer service was quite pleasant and helpful.
Completely satisfied. So much so that I sent an email commending her cheerful attitude and helpfulness.
Saw a popup ad while on the internet of a chair side lamp/table combined which was exactly what I needed.
The combination of lamp and table was exactly what was needed in my family room.
Hi - sorry for the one lamp arriving with some damage. We do pack our designs carefully for shipping, but damage does sometimes occur. We hope you enjoy your new lamps, and thanks so much for the feedback.
I ordered the large Tahoe slate lamp and it came within a week. It was packaged well and looks fabulous in my den! They recommend an LED bulb to go with it and I ordered that too. I will definitely order from them again when I need a new lamp.
I have ordered from them before, many years ago and had a good experience
The lamp I chose was beautiful and very different from any others I have seen. It is perfect in my den and, best of all, my husband loves it!
This fan was extremely difficult to assemble. Instructions were very poor. Missing steps. It took forever to mount this fan. Beautiful once assembled and good functionality.
Poor information available on which light kits would work for the fan. Customer service was quick to respond and assist.
Great price!
Quick assistance and quick, helpful responses.
Reputation of company
Look and the airflow rating
Hi - we apologize if you had an issue installing a fan. Not sure which design it was from your comments, but if you need any assistance just reach out to our customer service team if you haven't already and they can help you out.
Enjoy being able to view a wide selection of ceiling fans before selecting the perfect one. Great prices is also a plus
Very good. The first fan I ordered I realized was going to be too big for my living room. 65" in diameter. Cancelled order with no issues
Large selection of items
Good reviews
I haven't purchased lamp shades in quite awhile. I was completely gobsmacked by the prices and the lack of instore availability. I shopped online and found what I was looking for at Lamps Plus for a reasonable price. The shade arrived well-packed and was of impressive quality for the price. I am completely satisfied.
For the availability of choice and the price.
It was exactly what I was looking for,
Gain trust and grow your business with customer reviews.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Hi Erica - we apologize for you not getting a response from one of our stores. We'd like to learn more about your experience, so if you could, please send an email with additional details to Community@LampsPlus.com. We will then investigate an see what happened. Thank you for your comments, we appreciate them.