Larson Jewelers

Several weeks ago I sent a ring back for a larger size. I was requesting a size 14 but was sent 11.5. Spoke with customer service and explained the error. They said to return the ring and that they would send correct size They sent confirmation email and it stated that they were sending another 11 5
Waiting on 2nd ring to arrive so I can send back both rings. Very disappointed with service I would not recommend them.

Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.

I ordered something. The ring came in a couple days from California to Ontario in Canada. Problem is I needed an exchange but no one answers the phone, email or the text option they have. I'm starting to get worried that'll be stuck with a loose ring for my husband. He lost weight and the ring didn't fit. Fell right off. It came exactly how I ordered it.

Found just what we were looking for at a great price. Hubby gets lots of comments on his ring. Glad we went with titanium!

Great ring selection, affordable prices. Returns are simple, customer service is pleasant and respond quickly. Would buy here again.

Now on 3rd ring in just over a year. Inlay falls out, cracks and chips so easily (dinosaur bone). Nothing but excuses from company, I have a desk job and have been bed bound for almost 3 months so no reason the ring should have broken this time. Company refuses a refund, insists on replacing ring, offered that I could choose another ring of similar cost so i did but then they insisted it had be from the same range (this range is only dinosaur bone rings so the most I can do is have same ring, same problems, different colour) so now I am just expected to contact them every few months to organise a replacement for what is clearly cheaply manufactured poor quality product not to mention terrible customer service. Why am I suffering because a company provides terrible quality products and refuses to respect its customers? There should be something in place for these circumstances regardless of the limited refund policy window. Have yet to hear anything from them in regards to this third break. I will not be taking another ring from them. I don't want nor should I have to replace my wedding ring every few months. Not good enough. Oh and just an FYI the metal they use is strong in terms of breaking and snapping but it scratches incredibly easily and scratches are not covered by the 'free repairs and replacements' clause.

I had no trouble using the Larson Jewelers website to order a ring with a custom handwritten engraving. The engraving came out a little small but still visible, pretty much exactly what I was expecting. Thank you for making it easy!

They've had my husband's wedding band for WEEKS to resize it and have given me one excuse after another as to why I haven't gotten it back yet. They marked it as shipped then suddenly "it didn't pass quality standards" and then lie to the manufacturer of the ring blaming the customer vs taking the blame themselves. I was guaranteed that if it arrived to them on Oct. 13th it would be delivered to me on Oct. 14th, they got it around lunchtime on the 13th and it hasn't been shipped back to me yet! They no longer answer my phone calls, emails, chats, anything…if by chance they do answer a phone call their customer service manager tells me she has no obligation to tell me anything about MY item and why it is not being returned to me and hangs up on me!
I've contacted the BBB, California Attorney General's, the Long Beach Police Department and nobody will help me figure out where the ring is and why I can't get it back!

Great experience in replacing my wife's lost wedding ring. Perfect!

I purchased this ring to update my husband's wedding band. He wanted a "plain, flat black ring"-this fit the bill. Ordering was easy and shipping was fast.

The ring came quickly. Lovely package and ring box. Was super excited only to receive a dull ring. The edges were polished and shiny on the site. However, in reality the edges were not very polished and we're tiny in dimension. Also a very pronounced grove separates the polished edge from the middle of the ring. This isn't apparent on line. The inside of the ring was very shiny. Disappointed.

Excellent work, good customer service. Checked the yelp page and saw pic of ring i wanted, and they made it happen!

No issues in regards to order or purchase. Came as expected. Very happy with service and all aspects of the purchase.

Told that it would take 3 days to make don't know when it will ship will not order again

You're asking me for my experience with the company and I still have yet to receive my product.

I ordered a wedding band for the wrong one called an had them send me the correct one got that overnight delivery only to find that they did not engrave it correctly had to call someone picked up put me on hold right away sat for over 6 mins hung up called back 2 more times before I got the gym they then harms to get the correct engraving on ring an send me a new one was told it would come the next day which was a Friday but didn't come til the following Monday instead of worrying about getting it sent out maybe you should make sure you are making the correct ring

Very happy with the wedding band I purchased for my husband. My only complaint is, I tried to guess his size and was way off so I ended having to request an exchange. I had no problem paying for the shipping. But I sent my ring back in the gift box it came in only to receive it back in a dime bag. I messaged the customer service and they were supposed to send me a replacement gift box. But I never received it. Was a little weird presenting my husband a gift without a box. But other than that I'm very happy with the ring.

I found my dream wedding band. The service was quick and pricing was fair. 5 stars, no complaints at all.

My husband only had his ring couple months and had a piece chip off of it. They sent me a replacement no questions asked just like the original.

I ordered my husband a new wedding band, the black tungsten with the punisher skull. The ring arrived quickly, but when it arrived I realized that I ordered a 4mm width band and it was pretty small for the size of my husband's hand. I was able to contact customer service who assisted me with returning the ring in exchange for the 8mm width band. The turn around time was amazingly fast and he had his new ring within a week of me shipping the small one back. He loves the ring and I'm very pleased with my overall experience. Painless.

The ring was exactly as advertised. It shipped same day, even with engraving added on. Definitely will visit Larson the next time I lose my wedding ring!

Purchased a Tungsten Ring because it's supposed to be strong, hold its shine and not be easily scratched. The ring is nice and heavy, it has kept its shine so far but unfortunately is not as scratch resistant as stated. My husband wore his ring fir three days, doing normal things around the house, nothing that should scratch the ring and it had quite a few scratches. I told the customer service representative about it and asked about their description that says the ring is not scratched easily and she had no comment. That said, this is not an everyday ring my husband can use as I hope it would be based on the description. The ring is nice but my husband only wears it when we are going out to avoid getting more scratches.

I've had a couple of experiences. My first one was excellent. I received exactly what I ordered and both rings were beyond expectation. However I had to replace a lost ring and that one arrived missing the engraving I ordered. It was disappointing but not enough to return it and do it over. The rings are still beautiful and meaningful so I would still give this company future business. When I contacted them about the mistake they were very friendly and helpful. They would have replaced the ring I'm sure but it was not necessary this time. I absolutely love that there is a warranty even for sizing. So all in all, I'm still a very happy customer.