LawnStarter has a rating of 4.03 stars from 1,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and last year. LawnStarter ranks 1st among Lawn Care sites.
This company responds to reviews on average within 15 hours
Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.
The title above is ample to let you know reason for not a good feedback. I live in a HOA managed neighborhood and could not have grass longer than 6 to 9 inches, which is also a standard plan you offered and I opted. First service, and I am totally dissatisfied. Wont repeat business after you three cuts policy
Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.
I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.
Products used:
Lawn Care
Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I told them that I needed a one-time service which is front and center on their website - Guess what they don't do it. After speaking with Messiah - he said I could not speak with a supervisor UNLESS I was a customer - I would not become a customer NOW because you are a deceptive, deceitful bate and switch organization! Dumb Dumb Dumb says one time mow - would not have cared if they charged me $150 dollars I needed it done once now FORGET IT
I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.
It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!
We have been with Lawnstarter for just over a month and they have not followed their own schedule. They scheduled the first appointment and then changed it, the second appointment was set up and then changed dur to personal reasons, third appointment was changed and now this appointment has been changed. I keep getting I am sorry that this has happened to you. When I asked to speak to a supervisor, was told that they would call me back. Still waiting. Work is good when they show up.
LawnStarter provided great customer service and lawn care. I am able to converse with my contractor, great response time, alerts when rescheduling is needed due to inclement weather, able to adjust frequency of mowing etc. Would recommend 100%!
It's wonderful to hear that you've had a positive experience with LawnStarter, Verona! Good customer service and effective communication are crucial aspects of any service, especially when it comes to something as personal as lawn care. The ability to easily converse with your contractor, receive prompt responses, and stay informed about scheduling changes due to weather conditions demonstrates a commitment to customer satisfaction.
Additionally, having the flexibility to adjust the frequency of mowing based on your needs is a valuable feature. It's great that you feel confident in recommending LawnStarter to others. Positive reviews like yours can be helpful for potential customers looking for reliable and customer-friendly lawn care services.
If you have any specific tips or insights from your experience with LawnStarter that you think would be helpful for others considering their services, feel free to share them. Happy gardening!
Had used them for most of the summer to mow my lawn. They did an OK job, though they never trimmed the grass next to the fence. However, when I went and signed up for leaf removal it was a disaster.
First their website spit out a quote of about $100, which I knew had to be way too low, but the site didn't give a lot of options to push it higher and more accurate. A week later, when they were scheduled to come I get a message "Needs reqoute" in the evening. No offer to give me a new quote but the system automatically rescheduled them to come back, so I figured they would give me a quote then. Nope. Same message that evening a week later, so I finally asked the guy to give me one and if he could come back sooner than when the system had rescheduled as it had been two weeks by that point. He said it would be no problem, but never did. In fact, they evidently came again almost a week later as I got another message of "Reqoute" on the automatic reschedule day. Three weeks of a yard full of leaves, I canceled all services and moved on.
This business is absolutely horrible. Was rescheduled 3 times and no service was ever done. Today's reason for rescheduling was either for a personal reason or couldn't get around the screened in pool due to height of grass (gave both reason for rescheduling). Rescheduled 6 months for January 11 20? Do yourself a favor and hire a Real lawn service company. Lawnstarter.com just is a referral service that refers people with a truck and a lawnmower
Dishonest and unreliable … charging a weekly fee but failing to come and do the job. They hire unreliable people who often do not show up
Products used:
Lawncare service
Andrew is the guy who cuts my grass. He does an amazing job! He lets me know when he's coming and leaving. Couldn't ask for better service.
Products used:
Grass cutting service
Thanks for reviewing Andrew’s lawn care work, Samantha! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Since I am a heart patient (and also recently had hip replacement surgery), I can't do the lawn myself. So, I found Lawn Starter last year, and am using them on a monthly basis to take care of the mowing. Unfortunately, being on a limited income, I can only afford it once a month, and can't get any of the other services, but at least I can get the basic mowing taken care of.
Tip for consumers:
While they do offer other services at their respective prices, the basic lawn mowing is what I need.
Products used:
Lawn Mowing Service
Hello, Daryl! You're navigating through some tough circumstances with resilience and practicality. Taking care of your health should always come first, and it's positive that you've found a reliable option with LawnStarter to help manage your lawn despite your limitations. While it may be challenging to afford additional services, focusing on essential mowing is a smart choice to maintain your property without overextending financially. Remember to prioritize self-care and reach out if you need further support or advice.
My two previous lawn care teams had "disappeared", so I had to search for a replacement. Since I have numerous health issues, I can't do the job myself. LawnStarter came up, and as a first time customer, I'm very pleased with the service...Curtis did a great job on trimming the hedges and mowing the yard. I definitely will be using them again.
Products used:
Lawn Care
1,500 sq ft lawn on a 3,000 sq ft. Mobile home lot. Elderly, disabled male who lives alone - no pets.
Lawn Starter is the third national lawn service over the last 12 months, so I'm a bit skeptical. Police Report made on a contractor of the first service (theft), second service just stopped showing up - they offered to send a replacement (if they could even find one) - no thanks. Lawn Starter being the third service, beginning last December. TruGreen Services and payment to the contractor during the non growing season are apparently requisites of Lawn Starter Services.
TruGreen came out on time in December, failed to show up for the late January - early February appointment. Phoned in, was told service had been terminated for unknown reasons. TruGreen Service resumed in early March. Original contractor who was coming out and doing nothing (and still getting paid) expected payment 'under the table' once the mowing season started - he was replaced. New contractor just completed his second mowing here, not on speaking terms today for unknown reasons.
Fingers crossed.
Products used:
Lawn Services
Hello, Joe! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Today was my first day working with LawnStarter and I wanted to say it was a great experience. The guys did a wonderful job on my front and back yard. They were very courtesy and respectful. They were very professional as well. It is a pleasure having this team continue working on my lawn as we move forward. Keep up the great work and may the Lord continue to bless you both. Thank you for a job well done!
Thank you so much for such a great review, Michael! We are happy to hear you liked your first service. The next ones will be just as great!
Lawnstarter is a great lawn care service. Always prompt and on time! Work Always looks great! I would definitely recommend to anyone!
We are so grateful for your review, Sharae! Thanks for sharing your rating with us and the community.
VERY DISSATISFIED! Poor service worker damaged my yard, cut my grass uneven and way too low. Cut flowers from my flowerbed. I filed a property damaged claim and got an email back from Jessica stating she is sorry for the poor service and damaged but she will not reimburse or replace and suggest I buy grass seeds and continue to water my grass! My grass wasn't dead or damaged until their "pro" mowed it
I had lots of leaves and limbs to be removed and the job was done very well. I appreciate the hard work and time spent that went into the task.
I just had some lawn service done here at my house in So. Whittier and they do a great job of mowing and edging and clean up the guy who came was very professional try them out you won't be disappointed!
Tip for consumers:
N/A
Products used:
Lawn service
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, George.
The company is very professional. They have The most amazing app where you can communicate your needs so easily. Very impressive. Lawn always looks nice when done. Highly recommended.
Thanks so much for giving us your take on how we are doing, L S. We're glad that customers like you are having a great experience at LawnStarter!
I came home and the leaves were even done packed neatly in a bag. I am genuinely happy with their service and highly recommend this company. Thank you
Tip for consumers:
Best I ever seen.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Stephen.
Randy was a great guy! I had a few cancels but he cane thru to save me and my lawn! Very polite and did the work nicely! Thank you Randy!
Thanks so much for giving us your take on how we are doing, Jasmine. We're glad that customers like you are having a great experience at LawnStarter!
Willie and his crew do a great job. I would recommend to anyone! Lawn always looks great after they are done! Thanks!
Thank you so much for the time to share your experience at LawnStarter, Alex. We take pride in knowing our customers are happy with their lawn mowing experience.
Easy to use app, and they offer all yard services that you could ever need from trimming down, huge trees, cutting services, bush, trimming, you name it they have it! I especially love that I can skip a week through the app, if I need to! K & S lawn service can chat with me through the app and it's great communication! I am super grateful for Elder K and S lawn service. They do a fantastic job and are extremely reliable!
Products used:
Lawn Cutting
I'm delighted to hear that you've had such a positive experience with the LawnStarter app and the comprehensive range of yard services it offers, from tree trimming to cutting, bush trimming, and more, Angela. The convenience of being able to manage your services and even skip a week through the app is something we aim to provide for our users. It's fantastic to know that K & S lawn service, especially Elder K, has been not only reliable but also excelling in communication through the app. We appreciate your gratitude and are pleased to hear that they've consistently delivered a fantastic job for you. If there are specific aspects of the service or features of the app that you find particularly useful, or if you have any further feedback, please feel free to share. We're committed to maintaining the high standards that make your experience with LawnStarter and K & S lawn service exceptional. Thank you for choosing us, and we look forward to continuing to meet your yard care needs!
Wonderful job. My yard was a hot mess with all the rain. Now that it's back to short again makes it easier to keep everything picked up and enjoy sitting outside.
Hi Desiree, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
The crew damaged my outside air conditioning unit. When I contacted the company they basically told me unless there was video evidence then they would not reimburse me for the property damage. Cost me almost 300 dollars out of my pocket and still payed 35 dollars for the cut as well! Worst customer service I've ever heard of! Even the company I hired to fix the damage knew immediately it was damage cause by a weed eater cutting the wires! Do not use this company!
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Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Wendy. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!