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Laybyland has a rating of 3.86 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Laybyland ranks 63rd among Department Store sites.
I ordered 3 iPhone 11 for Christmas last year just gone and they came on the due date I asked for couldn't of asked for better service too much laybyland thanks for your service chur.
I have paid over $4000 in instalments. I asked for a balance and was told I only had half that amount. I spoke to a worker who then looked into it and then said I was right I had over $4000 in credit. She left the company and when I went to use my credit, (3 years ago!) again was told I only had half that amount in credit. For the past 3 years I've been back and forth. Screen shotted all my instalments. Again they finally admitted what the previous worker confirmed, that I had over $4000 in credit. I no longer trusted that they had an accurate record of my payments and said I wanted to cancel my orders and obtain a refund because of their mistakes. They wanted to charge me almost half that amount in cancellation fees. I went to a complaints system and in their words "as a gesture of good will they were prepared to charge me only just over $1000 in fees. I am a single Mum to 3 kids, one with health issues. Needless to say there were many times over the years I could have used that money on essentials. I forwarded the email from the complaints system and said I would take them up on their offer and after multiple emails and getting in touch again with the complaints system Laybyland will not respond to me. Do not use this company. Their customer service is unprofessional, rude and happy to take your money but unwilling to help their customers. I paid $4200 for absolutely nothing. I would have been better off keeping it in the bank. These companies prey on pensioners as sometimes this is the only way for us to purchase big ticket items.
I ordered 3 iPhone 11 for Christmas last year just gone and they came on the due date I asked for couldn't of asked for better service too much laybyland thanks for your service chur.
I've been using Laybyland for years and they are just wonderful. Firstly, their range of products is fantastic, and the discount codes offered at times is such a bonus. Their customer service is top drawer, with Michelle being always so polite, friendly and helpful. Delivery of my items has been quick and efficient especially delivery of large pieces of furniture as well. I can't fault them, and I will remain a customer for life. Where else can you lay by things for one year? Love them!
Tip for consumers:
The guarantee that your goods will be sent to you, laybying from 3 weeks to one year, suiting your budget, is a real incentive to shop with them.
I have paid over $4000 in instalments. I asked for a balance and was told I only had half that amount.
I spoke to a worker who then looked into it and then said I was right I had over $4000 in credit. She left the company and when I went to use my credit, (3 years ago!) again was told I only had half that amount in credit.
For the past 3 years I've been back and forth. Screen shotted all my instalments. Again they finally admitted what the previous worker confirmed, that I had over $4000 in credit.
I no longer trusted that they had an accurate record of my payments and said I wanted to cancel my orders and obtain a refund because of their mistakes.
They wanted to charge me almost half that amount in cancellation fees. I went to a complaints system and in their words "as a gesture of good will they were prepared to charge me only just over $1000 in fees.
I am a single Mum to 3 kids, one with health issues. Needless to say there were many times over the years I could have used that money on essentials.
I forwarded the email from the complaints system and said I would take them up on their offer and after multiple emails and getting in touch again with the complaints system Laybyland will not respond to me.
Do not use this company. Their customer service is unprofessional, rude and happy to take your money but unwilling to help their customers.
I paid $4200 for absolutely nothing. I would have been better off keeping it in the bank. These companies prey on pensioners as sometimes this is the only way for us to purchase big ticket items.
I have used these guys a few times now. The first time I used them I ordered an Samsung S7 and by the time I paid off my layby the Samsung S8 had been released and Laybyland provided the newer S8 model at no extra charge! The customer service people I have dealt with have always been really helpful and my orders always arrive promptly with tracking links emailed to me. I find Layby a response single way to purchase and I can highly recommend Laybyland if you like purchasing using Layby.
Tip for consumers:
If you are having trouble meeting your regular layby payments you can modify your own payment plan by logging into your account and jumping into your order. Easy Peasy!!!
Hi Stuart,
Thanks for the 5-star review, we really appreciate it! We're pleased that you were happy with your free product upgrade and look forward to serving you again.
Kind Regards – Laybyland
Ordered to products 1sent 1Waiting on stock 3 times they have been asked same answer all the time as soon as we get them we will post supposed to be here by 23rd December... Do not use these people...
Great product range and super easy to arrange a lay-by. The discount code you get for signing up to the newsletter is also a nice bonus.
Hi David,
Thanks for the 5-star review, we really appreciate it! We're glad to hear you had an easy and smooth shopping experience.
Kind Regards – Laybyland
This site is great. Nearly paid off my 3rd Product without feeling a pinch in my pocket. Customer service great and helpful. Also Quick to respond and sent products once paid! Happy customer, ready to look at more products to buy! Thank you Lay By Land I am enjoying the comfort of not leaving my home and shopping for great products
Hi Kyna,
Thanks for the 5-star review, we really appreciate it!
Kind Regards – Laybyland
Gain trust and grow your business with customer reviews.
At Laybyland, we are committed to alleviating our customers from the pressures of upfront payments by providing a solution of flexible payment plans across a huge range of products from all the big brands online.
Hi Nina,
Thanks so much for the 5-star review, we really appreciate it! Thanks for being a loyal customer for so many years and we look forward to continuing to serve you well and to send you those special discount codes;)
Kind Regards – Laybyland