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Claim Your BusinessI would definetely buy them again for my nephews and myself too. The bags are made from high quality materials, very well made, and the design looks classy and nice as well. I use this backpack everyday for work and having owned many backpacks in my lifetime, this is by far the top one that I've ever used! Love it
I placed an order on 12/10/22 and have not received it and they have not responded to my two emails about this order! I also had a problem on another order and they ignored my emails. So, they have my money and no response!
I would give Leatherback Gear zero stars if I was allowed. They were great at taking my money when I bought several backpacks from them, but a true measure of a company is whether or not they stand by their warranty, and their customer service is terrible. I contacted them in August 2021 when one of the carrying straps failed on one of my five
backpacks purchased. I immediately emailed photos of the defective part to customer service, and the young woman assured me that she would immediately ship a replacement. My son has to walk 3/4 mile from his bus stop, and I asked her to expedite my request because he strained his back while carrying his backpack with only one strap. It took this company about a month to get the WRONG part despite having a photo of the failed part. My rush replacement strap order was shipped first class mail after a long delay by the company. It is now November 2021, nearly three months since my initial complaint. After numerous calls, and alleged shipping confirmation emails sent by the company, I still don't have the replacement part. At this point, my son has ceased walking home as we have had to make alternate arrangements. Of the five backpacks that I ordered from Leatherback Gear, only one has been used since, and that backpack (my son's) didn't hold up to normal use. Given his experience with this one backpack, I can't imagine that the other four backpacks would be any better. Given my experience with this company, I strongly recommend that you avoid puchasing from them at all costs.
I placed an order on 12/10/22 and have not received it and they have not responded to my two emails about this order! I also had a problem on another order and they ignored my emails. So, they have my money and no response!
I would definetely buy them again for my nephews and myself too. The bags are made from high quality materials, very well made, and the design looks classy and nice as well. I use this backpack everyday for work and having owned many backpacks in my lifetime, this is by far the top one that I've ever used! Love it
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.