• Legacy Touch

Legacy Touch

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Overview

Legacy Touch has a rating of 4.2 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Legacy Touch ranks 8th among Personalized Jewelry sites.

  • Service
    13
  • Value
    14
  • Shipping
    14
  • Returns
    6
  • Quality
    14
Positive reviews (last 12 months): 100%
Positive
8
Neutral
0
Negative
0
6
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What reviewers want you to know

Positive highlights

  • The people at Legacy Touch are so helpful and kind.
  • I ordered a dog tag for my brother and it was simply beautiful.

Critical highlights

No critical highlights yet

How would you rate Legacy Touch?
Top Positive Review

“Such a beautiful pendant”

Barbara R.
2/14/24

We lost our youngest son 3 years ago at the age of 27 and was looking for a way to keep him close to my heart. I ordered the double-sided dog tags and one side I have the finger prints of the son we lost. On the other side, I have the fingerprint of his older brother. I wear it every day. I Just love it. The pendant was beautifully done, and once I submitted the order, I had the item in three days. Unbelievable.

Top Critical Review

“A rip off”

Diane T.
7/28/21

Our children asked that I get their dad's fingerprint at the funeral home. I was given the brochure with a pin number to order what they wanted. Of course I couldn't have a copy of the fingerprint but this company can. They are taking advantage of people left and right in their time of grief. We would never order a piece of jewelry from them at their prices. The exact pieces can be purchased for 1/4 their price elsewhere. My advice is to make your funeral director furnish you with a paper copy of your loved one's print unless you have plenty of money to play with.

Reviews (43)

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Reviews that mention popular keywords

legacy touch (21) dog tag (26) customer service (13)
Thumbnail of user barbarar2859
1 review
0 helpful votes
February 14th, 2024

We lost our youngest son 3 years ago at the age of 27 and was looking for a way to keep him close to my heart. I ordered the double-sided dog tags and one side I have the finger prints of the son we lost. On the other side, I have the fingerprint of his older brother. I wear it every day. I Just love it. The pendant was beautifully done, and once I submitted the order, I had the item in three days. Unbelievable.

Products used:
Personalized dog

Thumbnail of user deborahv820
2 reviews
0 helpful votes
November 30th, 2023

I absolutely love this key ring with my husbands fingerprint engraved on it to see and feel when I want to feel a little bit of him left behind. I also had book markers done for my grandchildren they will all be in new family bibles for Christmas gifts this year all close to Grampa and I know they will be cherished. Thank you for this opportunity to have a little piece of my Willis to hold on to. The workmanship is beautiful and they were in my hands quickly. Wonderful company. Caring and considerate to help any way they can.

Products used:
Book Markers 5 of them and 1 key chain all with his finger prints beautifully done don’t hesitate to purchase their products . I’m sure I’ll be back.

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Thumbnail of user candidav6
2 reviews
1 helpful vote
February 2nd, 2024

I purchased a small necklace thumbprint tag and a heart thumbprint. Both arrive in time frame specified which I was amazed since it was before the holidays.These are quality items that are well worth the price paid. Definitely my go to place for the future.
Thank you Legacy

Thumbnail of user nathanielc180
1 review
0 helpful votes
March 17th, 2024

My items were very nice and high quality work. I received them in a timely manner. So nice I ordered 3 mote. Thanks legacy touch

Thumbnail of user monique.dileva
1 review
0 helpful votes
November 24th, 2023

I received my ring with my mom's fingerprint over a year ago. Have worn it every day since I got it. I thought it was getting damaged and the print was falling out so I emailed the team. They quickly sent me a label and asked me to send it in for review. Thankfully there was no damage and just needed a good cleaning. Oops on my end. They polished it up and made it good as new. I'm so thankful for this company, its team, and the quality of their product. The care and pride they have shows in their handling of the matter. They stayed in contact throughout the whole process and made sure my concerns were addressed.

Thank you for making products that allow those of us left behind in the physical world be able to continue to carry our loved ones with us everyday.

Tip for consumers:
Very happy with my purchase and the customer service.

Products used:
Stainless steel ring

Service
Value
Shipping
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Thumbnail of user patty.s
1 review
0 helpful votes
October 17th, 2023

Working with Legacy Touch is such a pleasure. The staff is always pleasant and easy to work with. Our families are pleased with the quality of it.

Tip for consumers:
The website is easy to navigate. Our families are very happy with the merchandise quality.

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user jenniferm5906
1 review
0 helpful votes
February 1st, 2024

Perfect craftsmanship, beautifully detailed prints. Lost in shipping, and they replaced while order, no problems!

Products used:
Ornaments

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Value
Shipping
Quality
Thumbnail of user sharonb2924
1 review
0 helpful votes
April 7th, 2023

Beautiful way to memorialize a loved one! When my dad found out it was my step mom's actual fingerprint it made him cry.

Thumbnail of user janweatherford43
1 review
0 helpful votes
October 26th, 2023

IN MEMORY OF MY HUSBAND JACK # 3 he has been gone one year on NOVEMBER 15,2022 I will miss him 4ever and ever AMEN! Hats off to you all Jan from Texas yall

Tip for consumers:
it is ALL GOOD !!!!!!!!!!!

Products used:
jewelry in memory of my late husband

Thumbnail of user dianet745
1 review
0 helpful votes
July 28th, 2021

Our children asked that I get their dad's fingerprint at the funeral home. I was given the brochure with a pin number to order what they wanted. Of course I couldn't have a copy of the fingerprint but this company can. They are taking advantage of people left and right in their time of grief. We would never order a piece of jewelry from them at their prices. The exact pieces can be purchased for 1/4 their price elsewhere. My advice is to make your funeral director furnish you with a paper copy of your loved one's print unless you have plenty of money to play with.

Thumbnail of user marya2463
1 review
1 helpful vote
May 12th, 2021

Everything we ordered was exactly as described. The materials used are of quality and feel durable. Thank you!

Thumbnail of user andteal
1 review
0 helpful votes
August 24th, 2022

When given the brochure for the fingerprint jewelry by Legacy Touch, I wasn't thinking of buying. A few days later, intrigued, I looked it over & built my dream piece in gold. It was pricey. Tried cutting it back & came up with acceptable price but to me, there would be a tinge of regret to try to save a few bucks for having such a unique item with my dad's fingerprint. So I bought my dream piece. I bought one for my daughter.

The jewelry is of good quality. We chose heart pendants because of the larger, clearer imprint. We chose the gold adjustable 16" chain and upgraded the bail. We didn't do any charms.

Bottom line for those on the fence, obviously Legacy is a huge conglomerate & funeral homes get a cut of the sales. And we're very vulnerable when we've had such a loss.
But we only have this life. I believe we deserve to treat ourselves well. Buy the lobster or steak. Go places. Pick your dream piece of jewelry.
This is my honest review. I'm a real person. Nobody paid me to write this
May you live your life to the fullest.

Products used:
Gold straight heart pendant with gold chain, premium bail.

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Value
Shipping
Quality
Thumbnail of user renahh
1 review
0 helpful votes
September 8th, 2022

My mother loved it made her tear up! She needed this, and it was perfect after her mother just past to have that little prt of her again.

Value
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Thumbnail of user angelas2330
1 review
2 helpful votes
June 29th, 2022
Verified purchase

A beautiful piece of jewelry to remember my husband with. I chose an urn pendant so I can carry him with me always.

Products used:
Pendant

Thumbnail of user sherrieb92
1 review
0 helpful votes
February 4th, 2022

Love it! It's been extremely hard losing my Dad. But having the key chain helps, placing my thumb or finger on his print is comforting.

Service
Value
Shipping
Quality
Thumbnail of user stephanief915
1 review
0 helpful votes
October 26th, 2021

Very beautiful. Sizing is smaller than what I thought so it didn't fit on the finger I wanted it on, but it fit on another.

Thumbnail of user karin24
1 review
0 helpful votes
September 7th, 2020

I ordered 2 pendants and a ring. One tear drop for me and a dog tag for my brother. They all came about a day early. All are extremely beautiful. Thank you so much.

Thumbnail of user stacyr234
1 review
0 helpful votes
February 23rd, 2021

It arrived a little later than expected. But was worth it. It is beautiful, and it hangs in my car so she can go everywhere I go.

Thumbnail of user rebeccaw1428
1 review
0 helpful votes
January 31st, 2022

Awesome! This purchase is for our oldest granddaughter in memory of her paw Michael. Plan to purchase for 3 other grandchildren.

Tip for consumers:
Be sure to review your order.

Products used:
Fingerprint necklace of a loved one

Service
Value
Shipping
Quality
Thumbnail of user aiyanac5
1 review
0 helpful votes
February 28th, 2022

Thank you so much for all you have done for me. The jewelry I received is high quality and brings a sense of peace when I wear it. I am very impressed.

Tip for consumers:
It is very much worth it!

Products used:
Necklace (silver heart with husband's thump print) and Cross and gem with his birthstone.

Service
Value
Shipping
Quality
Thumbnail of user elizabethb2398
1 review
0 helpful votes
April 14th, 2022

I was absolutely floored when my necklace came in. I was not expecting it to be a beautiful as it was. I love that you can add some many thing to it. I will. I will definitely be ordering more thing in the future. It is such a comfort to have my husband print with me always.

Products used:
Dog tag

Service
Value
Shipping
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Quality
Thumbnail of user sarahk708
1 review
0 helpful votes
September 15th, 2020

I only have this company 3 stars because the shipping process was HORRIBLE! They chose to use FedEx. Our order got lost and traveled around the US for almost 3 weeks. Nobody could find it and it was so frustrating! We finally received the necklace and it was BEAUTIFUL! Very happy with the product itself... but goodness gracious... thank God we weren't trying to get the next day torn around to have it at our family members funeral, because it would not have showed up. And when you are already grieving... stuff like this makes things worse. The company did say they would have replaced the order if Fedex wouldn't have found the package, which is good... just frustrated that it had to almost come to that point!

Thumbnail of user ashleyh873
1 review
0 helpful votes
August 4th, 2021
Verified purchase

The perfect gift for someone who is grieving the loss of a loved one. Something for everyone. Some are expensive but well worth it.

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Thumbnail of user williams2957
1 review
0 helpful votes
October 4th, 2020

Soo my mother passed away on September 6,2018. This year me my 2 sisters and little brother planned on doing something with her ashes for the 2 year anniversary. However my sister got her car broken into August 30th and they took her purse that had all of our remaining ashes in it. We were devastated and broken. I called the funeral home and they referred me to legacy touch to have her finger print out on something special with her own personal pin number. I just want to say how grateful I am of this necklace I chose and how it brought me close to my mother again who I thought I would never have any connection with again. I don't write reviews but I had to this time. Thank you guys for making this so beautiful for me. It's perfect..

Thumbnail of user louisv81
1 review
0 helpful votes
June 10th, 2021

Quick and good quality. Purchased four finger print dog tags of our beloved Mateo. They came within a few days.

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