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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

LegalTemplates has a consumer rating of 4.52 stars from 403 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with LegalTemplates most frequently mention customer service, free trial and credit card. LegalTemplates ranks 5th among Legal Services sites.

  • Service
    18
  • Returns
    11
  • Quality
    18
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
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What reviewers want you to know

Positive highlights

  • Thank you again for great customer service, it is rare these days.
  • I signed up for the free two week trial period as I only needed on document.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate LegalTemplates?
Top Positive Review

“Legal Forms at it's Finest”

Colt W.
9/5/19

The expectation i had with this website is way beyond great. I tried out the 14 day free trial plan offer to search for a Lease/Rental Agreement that i could use for my business. It was so easy to create and the form looks absolutely professional and everything is just written out so systematically. Also, it let's you choose either in MS Word or PDF for it to be downloaded. I would certainly use your services in the future. Keep on helping people who are in need of your website.

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Top Critical Review

“Non cancellation”

Ted P.
8/26/21

Good luck trying to cancel your "free trial" within the 7 days, they wouldn't do it for me. I tried numerous times to cancel online & they would let you go thru two steps, the third they would give you an error message "cannot cancel, try again". I sent them messages to no avail. Be careful when you sign up with these guys, they'll ignore you until AFTER your trial has ended & you've been charged their monthly fee. Do not recommend!

See critical reviews

Reviews (403)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (138) trial period (16)
tedp102
3 reviews
2 helpful votes
August 26th, 2021

Good luck trying to cancel your "free trial" within the 7 days, they wouldn't do it for me. I tried numerous times to cancel online & they would let you go thru two steps, the third they would give you an error message "cannot cancel, try again". I sent them messages to no avail. Be careful when you sign up with these guys, they'll ignore you until AFTER your trial has ended & you've been charged their monthly fee. Do not recommend!

Tip for consumers:
Do not believe them when it says “free trial with right to cancel”. You may have the right, but you will not have the ability.

Products used:
A form

Service
Value
Quality
tabithas9
1 review
1 helpful vote
June 28th, 2017

Juan was outstanding. I clicked on the chat. I was upset because the template causes me to use a credit card and I do not have any kind of card to use for these things. Juan was very polite the entire conversation and even took the time to email me a blank copy of the Lease Agreement in which I needed ASAP! He even made sure that I checked my email so he knew if I received it! Thank you Juan and again sorry for snapping at you! (I hope that you get to see this too!)

Service
Quality
judithr516
1 review
0 helpful votes
January 5th, 2022

Didn't cancel the service immediately as requested. Only needed the one document. If you can't provide written proof of cancellation (it's done over the phone), they continue to charge until you catch them. Would not provide any refund without an email from client stating that you are accepting this in full and would not require any other refunds for the many months they charged beyond the cancellation. Requested to speak to a supervisor who was actually worse than the customer service representative. Thanks for nothing "John."

Tip for consumers:
Don't use this service. Period

Products used:
Printed one resume for my 16 year old son. Was charged every month from then on even though I cancelled immediately after printing the one document.

Service
Value
Quality
brianc1613
1 review
2 helpful votes
June 24th, 2020

Seeing how many reviews they have that are all 5 stars makes me think they were purchased... These crooks would not cancel my subscription and then refused to provide a refund after auto subscribing me to their shady services. Also, their contracts are garbage. Look elsewhere since the quality of these is about as good as any free source online.

davidh4296
1 review
1 helpful vote
July 28th, 2020

I used their service once during the trail. Since then they have charged me $790 without a single notification or receipt. Last email I got from them was in December 2019, not a single notification sent out that they are charging me $40 every single month. I Called them and would get no help what so ever, their business model is built on quietly stealing your money.

dans1511
1 review
1 helpful vote
January 8th, 2021
Verified purchase

I signed up for a free trial in August 2019 and incurred $ 639.29 of recurring monthly charges for a service that was never used outside of the free trial and was mistakenly forgotten. When the charges were discovered, the legaltemplates.net support team provided no sympathy refusing to refund any of the charges beyond the current month despite the ability to see there had been no user activity for the entire billed period.

1). Legaltemplates.net provides no monthly invoice, statement, or receipt.
2). Legaltemplates.net uses a third party billing system of a different name that is easy to overlook on a monthly credit card or bank statement.

Of course the customer is responsible for cancelling but these two points suggest legaltemplates.net purposely bait customers to sign up for free trials and conceal the recurring charges. In the case of this review, 16 months of charges occurred without a single email from legaltemplates.net. This is wrong.

Legaltemplates.net could easily make this right by accepting a partial refund but refuses to do so. Legaltemplates.net advertises a 100% satisfaction guarantee on their website. It's unfortunate that a fair compromise offer for an honest mistake was rejected.

Service
Value
Quality
karinw55
1 review
1 helpful vote
April 28th, 2021

LegalTemplates has refunded my money. So I think I must reconsider their website as not calculating.

Tip for consumers:
Cancel the day after if you don't wish to use it any longer.

Products used:
Legal Templates

Service
Value
Returns
Quality
ashleyj410
1 review
2 helpful votes
May 26th, 2021

The website says there will be a $39.95 charge at the end of the 7-day free trial. I cancelled my trial immediately to avoid charges however, the fee was instantly charged to my account. Customer service said it was to "remind me to cancel my free-trial" and that I should see my refund in 24-48 business hours which has still yet to come nearly 4 business days later. False advertising of a "free trial" Wish I had never found this site.

Service
Value
Returns
Quality
rikkec1
1 review
1 helpful vote
October 12th, 2021

I did their free trial and cancelled. I received a notification on their website that it was cancelled. I did not receive any other documentation. I found out that they use a third party to bill your card monthly and after 6 months, I finally figured out who they were. They refused to refund me and knew very well that I had no proof of the cancellation. I have reported to the FTC.

Tip for consumers:
Don't give them your credit card. EVER.

Products used:
Nothing. They had nothing I needed.

Service
Value
Shipping
Returns
Quality
passs
1 review
1 helpful vote
January 4th, 2022

Claims to be a "free template site" then after you've spent all the time filling out the form, then they ask you for your credit card info. Pass.

alim152
1 review
2 helpful votes
August 3rd, 2018

I do have to say using their tool was easy, but be cautioned that when you sign up for a trial account they will bill you $39.95 monthly automatically. I didn't realize this and they have dinged me for several months. They have no interest in working with me on even one month's credit. Disappointed. I'd probably go elsewhere next time given that this content is probably identical on another site.

kenneths937
1 review
1 helpful vote
October 18th, 2021

I used Legal Templates once over a 18 months ago during week free trial and immediately declined future use.
I kept getting billed monthly T $39 per month so emailed them several times in August 2020. They replied Covid had slowed their ability to respond but would look into the issue.
I admit I should have been checking my CC account monthly but did not.
I now know they have kept billing me every month for past year!
Since they don't respond, I just canceled my credit card and have been scammed for over $500 for my free trial.
Ken Schaeffer

jonathans941
1 review
0 helpful votes
November 9th, 2020

This site will offer you a free trial - but then continue to charge you $40 a month for months on end - they never send receipts so by the time you realize it - you would have lost hundreds of dollars.

jillr56
1 review
0 helpful votes
August 14th, 2017

I appreciated Danny U helping me with my refund. As Phillip B stated on 7/17/17, I do think you should be clearer with your subscription policy by emailing people when you charge them.

brin3
1 review
0 helpful votes
September 10th, 2018

Legal Templates was a fantastic resource for a real-world business class in college. We needed to essentially create a business from the ground up with read data, real financial information and a real marketing plan. This site helped me walk through the process, understand the data I was entering and gave me an incredible foundation to learn from and enable me to start my own business with confidence in the future. Thank you Legal Templates!

coltw1
1 review
0 helpful votes
September 5th, 2019

The expectation i had with this website is way beyond great. I tried out the 14 day free trial plan offer to search for a Lease/Rental Agreement that i could use for my business. It was so easy to create and the form looks absolutely professional and everything is just written out so systematically. Also, it let's you choose either in MS Word or PDF for it to be downloaded. I would certainly use your services in the future. Keep on helping people who are in need of your website.

pauld1286
1 review
1 helpful vote
August 3rd, 2020

I created an account with LegalTemplates in October of 2019. I signed up for the trial account and cancelled a few days later. I received no notification email confirming my signup and subsequent cancellation of the service. Fast forward to July and I notice my credit card has been billed each month since October(9 times total). Not once did I receive a an email or notification about any of the monthly charges. I believe the lack of notification alone is a violation of California's Auto Renewal Law(SB 313). I contacted the company directly regarding this matter. They said they could"refund 3 of the 9 payments and that was all their accounting system could do". At this point their refund offer/excuse is unacceptable. Based on the many similar complaints I'm seeing, it's clear that LegalTemplates has a business model that's based primarily on continuity billing profits.

robertw3586
1 review
0 helpful votes
January 10th, 2022
Verified purchase

Took payment for 2 year old forms.
Only partially refunded.
I feel scammed.
Isabella was my customer service helper

Products used:
Failure

Service
Value
Shipping
Returns
Quality
philb264
1 review
0 helpful votes
September 29th, 2021

I am certain I went through the steps to cancel my "free trial" the day that I tried this website. It wasnt what I was looking for so I immediately cancelled only to find out 5 months later that I have been charged over 200 dollars with zero use of their services or their website. What kind of a con website charges after a "free trial" and sends no emails, no receipts, no statements? I will tell you, this is the type of website/business survives on deception and shotty legal terms to protect their murky business practices. Stay away from this website/business at all cost. I will be reporting to the BBB as well.

Service
Value
Shipping
Returns
Quality
marilynn121
1 review
1 helpful vote
November 3rd, 2021

Yesterday I was sucked in to the on-line "Free" legal template to build a rental agreement. After completing the document, I could preview it but not download or print it unless chose one of 3 options the company presented. One, I could access it for free for 7 days, after which time it would revert to an annual subscription of $39.99. Second, I could access the document for 14 days for 9.99, after which time it would revert to the annual subscription. Third, I could choose the annual subscription for unlimited use and access to other templates. I knew I couldn't complete the work within 7 days and though, what the heck, I'll get an annual subscription and look at other templates, and cancel sometime during the year. Later in the day I received a confirmation email from them, and was surprised to see a receipt for $95.99 for the annual subscription! That wasn't what I bargained for! I emailed the company and asked them to refund the balance between what I thought I was paying and what they charged to my credit card. I did not say I wanted to cancel, I just wanted a refund of the overpayment. This morning they emailed me that 1) they canceled my subscription immediately, and 2) there would be no refund at all. So they have my $95.99 for one day of access, and now an unhappy customer to boot.
It was the classic bait and switch tactic!

aracelim34
1 review
0 helpful votes
November 29th, 2021

WHEN A COMPANY DOESN'T HONOR MONEY BACK AND GET REALLY GREEDY INSTEAD AND FIGHT YOU TO STAY SUBCRIBED FOR $39.95 A MONTH FOR NO REASON, YOU ALREADY KNOW WHAT KIND OF COMPANY THEY ARE, NOT ETHICAL AT ALL! THE REPRESENTATIVE THAT ASSISTED ME 11/29/21 AT 11:39 AM PST BY THE NAME OF ANDY FOUGHT ME TO REMEMBER MY EMAIL, I SAID NO I DON'T RECOGNIZED THE EMAIL YOU ARE MENTIONING, HE SAID 3 TIMES "ARE YOU SURE?" LIKE IF I'M LYING. AFTER I SAID NO THAT'S NOT MY EMAIL BUT I'M JUST CALLING TO DISPUTE $80 CHARGE ON MY ACCOUNT, HE SAID SORRY YOU ARE NOT ELIGIBLE FOR REFUND. I SAID OK I WILL CALL MY BANK. HE SAID "ITS OK TERMS AND CONDITIONS ARE AT THE BOTTOM OF PAGE" LOL. STILL NOT SURE WHAT HIS POINT IS BUT REALLY NASTY AND MANIPULATIVE PERSONALITY. I SAID "I DON'T NEED YOUR SERVICES I AM A LANDLORD WHO HAS A PROPERTY MANAGER FOR ALL LEGAL NEEDS SO I DO NOT NEED YOUR TEMPLATES. HE SAID PLEASE CHECK OUT OUR PAGE, WE HAVE LOTS OF LEGAL TEMPLATES, THEN SAID SORRY YOU ARE NOT ELIGIBLE FOR MONEY BACK. I HAVE NO WORDS JUST THAT THIS COMPANY IS AN EMOTIONAL MANIPULATION FOR SURE.

christophers387
4 reviews
13 helpful votes
August 1st, 2019

Go look at every single review. Notice how every single person that reviewed also reviewed only one other business and they did so on the same exact day to make their accounts look more legit and boost another company at the same time! This company wouldn't let me cancel and charged my card two months in a row without my permission and after I had asked to cancel. That's why they have to buy all these fake 5 star reviews. What a joke!

sonnyb20
1 review
0 helpful votes
August 6th, 2018

I cancelled my service with Legal Templates and on the same day they charged for another month of services. I used two templates in four months. Nothing the last two months and they charged me another month. Douglas at customer services really had no common sense about customer service and stated he did see where the problem was. Not a way to run a business but I guess with the internet services now days, it really does not matter with this company. Suck the money out out of customers no matter what.

shellyp20
1 review
0 helpful votes
August 15th, 2017

Not sure why a review is required to speed up my refund. Seems a little strange to me. Without a review I was told it would take 15 days for a refund and with a positive review it would be much quicker. Not a good way to do business.

annw188
2 reviews
2 helpful votes
August 16th, 2018

DO NOT DO BUSINESS WITH THIS COMPANY. They will charge your credit card even if you cancel their trial within the allotted time frame and then tell you you can get a refund if you leave a positive review for them. It is extortion. I refused to leave a positive review and they told me I would not be receiving a refund, even though I canceled my trial well within the allotted time frame. The Better Business Bureau is looking into this very shady company.

Q&A (7)

Answer:

Hello Sandy, I want to apologize for the experience you had while using our website. In order to better serve you, please provide us with your customer ID (you can locate it under Account Information) or email address you used when you registered your account. For the meantime, I wish to rectify this situation ASAP. Please contact me via e-mail so I can offer you a prompt resolution. support@legaltemplates.net, or call (800) 242-6680 Monday - Friday 10 am - 6 pm EST. I look forward to hearing from you.

By Juan A.,
Answer:

Hello Daniel, The Trial Plan is free for 14 days. Unlimited download in Word and PDF format (no water mark) and access to our complete library of personal and business legal forms with the ability to cancel at anytime if you do not need it after that period (See Terms of Use).

By Juan A.,
Answer:

Hello Mark, Please contact our customer service support, available M-F, 10 AM 6 PM EDT Phone: (800) 242-6680 Email: support@legaltemplates.net You can also contact us via LiveChat

By Juan A.,
Answer:

Hello Maria, Our customer service is available M-F, 10AM 6PM EDT Phone: (800) 242-6680 Email: support@legaltemplates.net You can also contact us via LiveChat

By Juan A.,
Answer:

Hello Nina, Thank you for your engagement with Legal Templates. You can print/download unlimited documents once you register for the 14 day free trial. We do not charge cancellation fee. Please let us know if you require further assistance.

By Juan A.,
Answer:

Robin, if you wish to cancel your pro subscription simply login to LegalTemplates.net and click on your email which is on the top right hand corner and then click on "My Account". Scroll to the bottom where it says Plan Info, you will then see a button called "Cancel". Once you have clicked on the "Cancel" button, you will be sent to a screen that indicates that you have successfully cancelled your subscription and it will provide the date on which you will no longer have full access to our website. If you do not see this screen, your cancellation is not successful and your account will continue to auto-renew. These instructions are also located on your sales receipt. You can also talk to us via LiveChat, click on Contact Us > LiveChat, call us at 1-800-242-6680 from Monday-Friday (10AM-6PM EST) or you can email us at any time at support@legaltemplates.net. Best regards, Benjamin, C.

By Benjamin C.
Answer:

Thank you for reaching out to us John. We offer 14 Day Free Trial and you can cancel within 14 days without payment obligation. https://app.legaltemplates.net/products

By Juan A.,

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