• Lidl

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Overview

Lidl has a rating of 3.86 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Lidl ranks 22nd among Grocery sites.

  • Service
    3
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
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How would you rate Lidl?
Top Positive Review

“Quick shop”

KAREN V.
8/18/20

When I know Lidl has what I need stop and get it. Great flowers, wonderful variety of meats, bakery, could use a little more cheeses but very nice cheese products, fruits are fresh and clean. Not for all goods but great for any meal.

Top Critical Review

“No workplace sexual harassment policy”

Snow P.
8/29/17

Non-threatening, superficial, light-hearted sexual banter can be rife in the workplace, especially in countries like the Czech Republic, where it seems to be a natural part of everyday communication between men and women at the same level of employment, or between those at different levels. This should be separated from sexual harassment, which takes a different form. EU legislation, defining sexual harassment and outlining steps for fostering appropriate workplace behaviour, has been implemented, and the European Working Conditions Observatory (EWCO) reports that a number of companies have established a workplace code of ethics. Czech public officials, however, largely consider mild sexual harassment in the form of degrading remarks toward one's female co-workers a non-issue. Czech public officials do not generally know how to deal with more severe sexual harassment, or bullying, because they do not recognise it. Additionally, there is great resistance to change, and absence of change management, so it's practically impossible pursuing action via line managers. What is surprising, though, is that the German system is no better than the Czech one! A simple enquiry to Lidl Germany about reading Lidl's workplace sexual harassment policy turned into drawn-out correspondence lasting several weeks, until present, with Lidl never acknowledging that they actually have a workplace sexual harassment policy. Most truly global and progressive companies have their policies, including the aforementioned one, on their company website for public access. After waiting several days, I received the following first response from Lidl: "Could you please tell us in which context you need the document?" (duh) After waiting several more days, then weeks, for a response and the policy, I received the following statement from Lidl: "Our company expressly dissociates itself from any kind of violence or repression including sexual harassment." The above statement is a disclaimer (not policy) and seems to suggest Lidl is not legally responsible for any violence or repression, including sexual harassment in the workplace. But according to EU/German legislation, it IS Lidl's responsibility and obligation to protect their employees against sexual harassment in the workplace. They should have a workplace sexual harassment policy, and this policy should define, with examples, mild and severe forms of workplace sexual harassment. It should also outline preventive measures, and measures and sanctions against harassing persons. Their employees should be informed the law, and victims of sexual harassment should be entitled to complain. If Lidl does not protect their employees against sexual harassment, the employees are entitled, by law, to stop work, without loss of payment, for as long as Lidl does not protect them from the sexual harassment. Warehouse employees in the Czech Republic are made to feel powerless, useless and worthless, by those in charge, but in fact, ALL the power rests within them as a collective. Production would come to a complete halt if all the female employees (constituting over half the employees) simply walked out of the warehouse in protest against sexual harassment. Lidl would be forced to pay them, at full rate, until the workplace situation was changed. This could, in the Czech Republic, take a whole year to change! And Lidl would have to pay all of them for this entire year. A final statement from Lidl (several weeks after the initial enquiry): "Legal basis for all our German employees is the General Equal Treatment Act, Article 12." There is no Article 12 in the document General Equal Treatment Act. The document concludes with Part 7. This document is an Act, not a company policy. An Act is a system of rules passed by the government. In contrast, a company policy is a document which informs and guides employees about their roles and responsibilities, as well as the company's business principles, ethics and beliefs for compliance reasons and to ensure a healthy company culture. Lidl's first response to my enquiry dated August 14th could have been: "I'm sorry, but Lidl has no company policy on sexual harassment, but we can refer you to the General Equal Treatment Act, Article 1, Part 1 § 3 (page 5) where there is a definition of sexual harassment. You may contact your line manager, but there is no specific procedure that they should follow in the event of sexual harassment." That global company Lidl has no company policy on sexual harassment is more than a little scandalous and unacceptable. As is the length of time and manner in which Lidl responded to my enquiry which supports the absence of this policy and a significant flaw in management.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user yusufa46
3 reviews
4 helpful votes
April 26th, 2021

We were in Merrick, Ny store today. Bakery staff realized behind the huge counter that we were looking for croissants and ran after us to fulfill our needs. We did not even ask them to. Remarkable hard working staff.
Perfect quality, perfect prices.

Tip for consumers:
REMARKABLE

Products used:
Bakery, fresh produce,poultry, etc.

Service
Value
Quality
Thumbnail of user snowp1
3 reviews
6 helpful votes
August 29th, 2017

Non-threatening, superficial, light-hearted sexual banter can be rife in the workplace, especially in countries like the Czech Republic, where it seems to be a natural part of everyday communication between men and women at the same level of employment, or between those at different levels.

This should be separated from sexual harassment, which takes a different form.

EU legislation, defining sexual harassment and outlining steps for fostering appropriate workplace behaviour, has been implemented, and the European Working Conditions Observatory (EWCO) reports that a number of companies have established a workplace code of ethics. Czech public officials, however, largely consider mild sexual harassment in the form of degrading remarks toward one's female co-workers a non-issue. Czech public officials do not generally know how to deal with more severe sexual harassment, or bullying, because they do not recognise it. Additionally, there is great resistance to change, and absence of change management, so it's practically impossible pursuing action via line managers. What is surprising, though, is that the German system is no better than the Czech one!

A simple enquiry to Lidl Germany about reading Lidl's workplace sexual harassment policy turned into drawn-out correspondence lasting several weeks, until present, with Lidl never acknowledging that they actually have a workplace sexual harassment policy. Most truly global and progressive companies have their policies, including the aforementioned one, on their company website for public access.

After waiting several days, I received the following first response from Lidl:

"Could you please tell us in which context you need the document?" (duh)

After waiting several more days, then weeks, for a response and the policy, I received the following statement from Lidl:

"Our company expressly dissociates itself from any kind of violence or repression including sexual harassment."

The above statement is a disclaimer (not policy) and seems to suggest Lidl is not legally responsible for any violence or repression, including sexual harassment in the workplace.

But according to EU/German legislation, it IS Lidl's responsibility and obligation to protect their employees against sexual harassment in the workplace. They should have a workplace sexual harassment policy, and this policy should define, with examples, mild and severe forms of workplace sexual harassment. It should also outline preventive measures, and measures and sanctions against harassing persons. Their employees should be informed the law, and victims of sexual harassment should be entitled to complain.

If Lidl does not protect their employees against sexual harassment, the employees are entitled, by law, to stop work, without loss of payment, for as long as Lidl does not protect them from the sexual harassment.

Warehouse employees in the Czech Republic are made to feel powerless, useless and worthless, by those in charge, but in fact, ALL the power rests within them as a collective. Production would come to a complete halt if all the female employees (constituting over half the employees) simply walked out of the warehouse in protest against sexual harassment. Lidl would be forced to pay them, at full rate, until the workplace situation was changed. This could, in the Czech Republic, take a whole year to change! And Lidl would have to pay all of them for this entire year.

A final statement from Lidl (several weeks after the initial enquiry):

"Legal basis for all our German employees is the General Equal Treatment Act, Article 12."

There is no Article 12 in the document General Equal Treatment Act. The document concludes with Part 7.

This document is an Act, not a company policy. An Act is a system of rules passed by the government. In contrast, a company policy is a document which informs and guides employees about their roles and responsibilities, as well as the company's business principles, ethics and beliefs for compliance reasons and to ensure a healthy company culture.

Lidl's first response to my enquiry dated August 14th could have been:

"I'm sorry, but Lidl has no company policy on sexual harassment, but we can refer you to the General Equal Treatment Act, Article 1, Part 1 § 3 (page 5) where there is a definition of sexual harassment. You may contact your line manager, but there is no specific procedure that they should follow in the event of sexual harassment."

That global company Lidl has no company policy on sexual harassment is more than a little scandalous and unacceptable. As is the length of time and manner in which Lidl responded to my enquiry which supports the absence of this policy and a significant flaw in management.

Thumbnail of user karenv447
2 reviews
1 helpful vote
August 18th, 2020

When I know Lidl has what I need stop and get it. Great flowers, wonderful variety of meats, bakery, could use a little more cheeses but very nice cheese products, fruits are fresh and clean. Not for all goods but great for any meal.

Thumbnail of user rms3
10 reviews
28 helpful votes
March 22nd, 2018

Since I retired and money has become extraordinarily tight, Ledl has become my go to grocery store for both staples and in frequent exotic cheese purchase. Their produce Is regularly offered, in season, 30 to 50% less than any local competitor. They are the King, Queen and head minister of store-brand high quality products ranging from kettle potato chips through eggs butter and wonderful low-cost beverages. Every week I spend at least an hour comparison shopping the advertisements from six local grocery stores on Wednesday afternoon. My research pays off and it has clearly indicates that Lidl is a wonderful low-cost place to shop.

Thumbnail of user soumaiaerrachidi
1 review
0 helpful votes
April 5th, 2024

Je parle de Certains apprécient des prix bas, la qualité des produits et la diversité des articles proposés, aussi la disponibilité des produits ou les horaires d'ouverture. En général, Lidl est bien perçu pour son rapport qualité-prix et sa large gamme de produits alimentaires et non-alimentaires.

Products used:
Termometre

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlans
3 reviews
12 helpful votes
June 14th, 2018

£46 wet dry hoover. Loads of attachments, very powerful and excellent value for money. A great
Product.

Thumbnail of user fritzn9
12 reviews
6 helpful votes
January 26th, 2023

Parken am LIDL-Parkplatz nur maximal 1 Stunde.

Ich war heute bei Lidl in Mödling (bei Wien) einkaufen. Seit kurzem wird der LIDL-Parkplatz visuell überwacht. Laut PARK&CONTROL (die diesen Parkplatz überwacht) darf ein Auto maximal eine Stunde parken. Diese Zeit ist für einen größeren Monatseinkauf zu kurz. SPAR im SCS ist ein bessere Alternative, hier gibt es keine Parkzeit-Überwachung.

Service

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